Business Etiquette Business etiquette can be defined as

the sett of rules which govern behaviour in an office or in business interactions.

It is difficult to master all the etiquettes, so follow the simple principles when unknown to some etiquettes њBe Sensitive њBe AlertњBe Ready to admit mistakes

Topics to be covered

Work Interaction Business Cards Hand Shakes One to One Interaction Socio-Professional

Interaction

Work Interactions Introduction your self is first impression in

verbal communication of the meeting. While introducing yourself keep the following

in mind: Name Title Affiliation Status

When introducing other: always introduce less important person to the person higher important or rank

Work Interactions

LADIES FIRST??? NO WAY!!!

Work InteractionsWho’s Name Is It Anyway? Always mention first the name of the person to whom the

introduction is being made & then the name of the person being introduced

For Ex: if you are introducing Mr. Manager to Mr. Customer the right way is to do it would be to say Mr. Customer please meet Mr. Manager

HOW DO YOU RESPOND TO INTRODUCTIONS In response to informal introduction just say ‘HELLO’ In formal introduction say ‘HOW DO YOU DO’ Mr. Customer Always stand up to meet someone In office get up & come around to meet new contact If you are not able to get the name of the guest, just ask for

repetition with an apology

Work InteractionsBUSINESS CARD’s Offer your card when your host offers his/her If you are meeting the person for first time offer the card

in the beginning If your company is familiar with the person exchanging

the Business card at the end of the meeting Don’t exchange the business card in the middle of the

meeting it means you want to end the meeting Know where you have kept cards are, don’t search for

them in front of the guest it shows you are not prepared for the meeting.

Make sure your cards in the card holder/card case

Work InteractionsHANDSHAKE’s

Work InteractionsONE TO ONE INTERACTION Interaction of subordinate –

superior Interaction with equals (within &

outside office) Interaction with Firm & Client

Socio-Professional Interactions Socio-professional interaction is an informal

setting like discussion in Golf Club, over a dinner, party provides a good opportunity for business to get know each other better.

Party, Meeting or Get-Together, informal as they may be, they do not happen by themselves.

A lot of Meticulous Planning goes into making the arrangements

For EX: NEW PRODUCT LAUNCH TO DO LISTY

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