Business Etiquette

Understand appropriate business etiquette and business communication.

Business Etiquette

What Is Etiquette?

The set of:

Rules

Forms

Practices established for behavior in a polite society

or in official or professional life

Business Etiquette

The rules of good workplace manners For example: Listening without interrupting the speaker.

Ways to Show Proper Etiquette In the Workplace

Show up for work on time everydayBe dependable, honest, trustworthyListen without interruptingBe energetic and enthusiastic

Internet Etiquette

Netiquette describes good Internet behavior. These rules should be the same behavior you follow in real life. visit: - http://www.albion.com/netiquette/corerules.html for more details

(Electronic Mail) Email Etiquette

Email is now the most common method of communication for many businesses.

Email Etiquette Tips

Use good manners when writing email messages as the email you send is a reflection of you and your company.Use correct spelling.Keep your message short.DO NOT USE ALL CAPS! It looks like you are yelling.

Email Etiquette Tips cont.

Keep the tone appropriate to the situation. If writing a personal note, feel free to use :-) happy faces or :-( sad faces. Never send prank email.

(Remember that your return address is automatically included in all correspondence.)

Proper Etiquette Tips - Posture

Posture – the way you:

SitStandWalkTurn your head

Tells a lot about you!

Proper Etiquette Tips - Voice/Speech

Inflect your voiceUse proper diction to express yourselfUse appropriate body language and gesturesMaintain eye contact with audience

Did you know that Business Etiquette

differs from one country to the next?

What is considered acceptable social behavior and manners in one country may be unacceptable in another country.

Compare Differences in Business Etiquette Around the World

United StatesReceiving a gift from a business partner could be seen as a bribe.

JapanIt is polite to refuse a gift once or twice before accepting it.

Compare Differences in Business Etiquette Around the World

India Before getting down to business in India it is customary to have tea.

Mexico

Throwing documents on a table during a meeting is an insult.