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2. How should you receive business cards?
a)With both hands
b)With the right hand only
c)As you would in the UK?
3. Business cards should be
a)In English; after all, I am English
b)In Arabic; after all, I am dealing with Arabs
c)Both, but one language per side
4. How do you handle interpreters?
a)Tell them to interpret everything
b)Tell them to just summarise the message
c)Ignore them, they know what they need to
do
d)Other
What’s in a name?• Mohammed Rateb Al-Mouallem
• Abdullah Rateb Al-Mouallem
• Abdullah Bin Rateb Al-Mouallem
• Initials: Mr. A.B.R. Al-Mouallem
• Mr. Abdullah / Mr. Al-Mouallem / Mr.
Mouallem
• Abu7vs. John
• Don’t call me ‘Abdul’
What barriers are you facing?
• Language
• Cultural
• Gestures
• Rate of speech
• Voice quality
• Psychological
Silence is Golden?
• Why the silence?
• Concessions
• Companionship
• Join in or
• Talk about insignificant issues
Face??
• You can
�Lose face
�Gain face
�Save face
• Never point the finger or raise your voice
• Never demand an instant answer
• Never say ‘No’ directly
Women
• Respect privacy and role of women
• Eye contact and staring
• Asking men about family members
Meals
• Do not order alcohol at business functions
if no one else has done so
• Eat most of the food on your plate
• Pace your eating; there may be more to
follow
• Fingers or no fingers?
• Which hand to eat in?
• Western humour vs. Arab humour
The Presentation
• Respect the hierarchy
• Technically sharp presentation
• Patience in negotiations
After the deal
• Continuity/ Personal attention
• Be prepared to move slowly, bargain and
socialize!
Commonly Heard..
• Inshallah (God willing)
• Mashallah (Wow)
• Alhamdulillah (Thanks be to God)
• Wasta (The old boy network)
• Bukra (tomorrow)
• Yalla (come on, there we go, etc)
• Shway shway (slow down, be patient)
Commonly misunderstood
• Allah
• Halal
• No: Thank you / Please?
• Arab/ Arabian/ Arabic?
• Mohammedians/ Muslims
Useful phrases
• How can I help you?
• Kayfa yumkinuni an usa’edaka/ usa’eduki?
• Hello
• Marhaban/ ahlan
• I don’t know
• Ana la a’ref
Useful phrases
• Please wait
• Intather (i), raja’an
• My name is ..
• Ana ismi....
• What is your name?
• Ma ismuka/ ma ismuki?
UAE
• The Middle East's most important
economic centres
• Ambitious construction projects, Burj
Khalifa skyscraper - the world's current
tallest man-made structure –
• Futuristic land reclamation projects, such
as the palm-shaped artificial Palm Islands.