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ZIMBABWE
MINISTRY OF PRIMARY AND SECONDARY EDUCATION
BUSINESS ENTERPRISE SKILLS SYLLABUS
FORMS 5 - 6
2015 - 2022
Curriculum Development and Technical ServicesP. O. Box MP 133Mount Pleasant
Harare
© All Rrights Reserved2015
Business Enterprise Skills Syllabus Forms 5 - 6
ACKNOWLEDGEMENTS
The Ministry of Primary and Secondary Education would like to acknowledge the following:
• The National Business Enterprise Skills Syllabus Panel• Zimbabwe School Examinations Council (ZIMSEC)• Polytechnic and Teacher Training Institutions Representatives• Universities Representatives • Department of Psychomotor Activities in Education• United Nations Children’s Fund (UNICEF)
i
Business Enterprise Skills Syllabus Forms 5 - 6
ii
CONTENTSACKNOWLEDGEMENTS ......................................................................................................................... i
CONTENTS ............................................................................................................................................... ii
1.0 PREAMBLE ........................................................................................................................................1
2.0 PRESENTATION OF SYLLABUS ......................................................................................................1
3.0 AIMS ....................................................................................................................................................1
4.0 SYLLABUS OBJECTIVES .................................................................................................................2
5.0 METHODOLOGY AND TIME ALLOCATION ......................................................................................2
6.0 TOPICS ...............................................................................................................................................2
7.0 SCOPE AND SEQUENCE ..................................................................................................................3
8.0 COMPETENCY MATRIX .....................................................................................................................7
8.1 FORM 5 ...............................................................................................................................................7
8.2 FORM 6 ...............................................................................................................................................21
9.0 ASSESSMENT ....................................................................................................................................32
1
Business Enterprise Skills Syllabus Forms 5 - 6
1.0 PREAMBLE
1.1 Introduction
The Business Enterprise skills syllabus is a two – year learning area covering Forms 5 – 6. The syllabus intends to develop in learners problem solving, resource management, decision making, enterprise, leadership and technological skills in an indigenised economy. This syllabus will enable learners to more readily adapt to the dynamic environment, through the use of their learned skills, competencies and knowledge, thus promoting internationally competitive businesses.
1.2 Rationale
The study of Business Enterprise Skills equips learners of diverse needs with practical enterprise skills and busi-ness related competencies that promote sustainable use of resources, employment creation, value addition and beneficiation.Thiswillenablethemtooperatesuccessfulenterprises in the changing global, socio – economic, cultural, political, ecological, legal and technological environment. It promotes self-reliance for the enhance-ment of economic growth through the ownership/access and utilisation of means of production.
The Business Enterprise skills syllabus enables learners to develop skills such as:
• Leadership• Criticalthinking• Creativityandinnovation• Valueadditionandbeneficiation• Communication• Decisionmaking• Teambuilding• Problemsolving• Self-management
1.3 Summary of Content
This syllabus intends to provide a theoretical and practical knowledge base for learners, with diverse needs, in Business Enterprise Skills in areas such as the enterprising environment, business formulation and growth, business planning, operations management, enterprisefinanceandaccountingandpeopleinbusi-ness enterprises.
1.4 AssumptionsIt is assumed that learners:
• haveadesiretoruntheirownenterprises• desiretocontributemeaningfullytocommunity
and the nation at large• haveaccesstosomemeansofproduction• areconstantlyparticipatinginandinteractingwith
business enterprise activities • areawareoftheprevailingbusinessenvironment• InteractwithInformationCommunicationTechnol-
ogies (ICTs).
1.5 Cross - cutting themes
The teaching and learning of Business Enterprise Skills will encompass the following cross cutting themes:
• InformationCommunicationTechnologies(ICTs)• Environmentalissues• Collaboration• Disasterriskmanagement• Financialliteracy• Heritage• Unhu/Ubuntu/Vumunhu
2.0 PRESENTATION OF SYLLABUSThe syllabus is presented as a single document catering for Forms 5 – 6.
3.0 AIMSThe syllabus enables learners to:
• developanappreciationoftheenvironmentwithinwhich business enterprise activities take place
• developknowledgeandunderstandingofbusi-ness enterprise concepts and activities
• encouragelearnerstoconsidernewventurecre-ation and self-employment
• developknowledgeandunderstandingofstake-holders within and outside business and consider waysinwhichtheyareabletoinfluencebusinessobjectives
• acquirelifelongskills,personaldevelopmentandself–efficacy,allowingthemtocontributetolocaland national economic development
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Business Enterprise Skills Syllabus Forms 5 - 6
4.0 SYLLABUS OBJECTIVESBy the end of two years of secondary education, learners should be able to:
• analysetheenvironmentinwhichbusinessenter-prise activities take place
• demonstrateknowledgeandunderstandingoffacts, terms, concepts, functions of the business enterprise skills
• demonstratebusinesscultureandethicsinenter-prising
• applyknowledgeandskillstomakeaccuratedeci-sions in business situations
• applyICTsinbusinessactivities• communicatebusinessinformationinacoherent
and logical manner• applyskillsofnumeracy,literacy,inquiryanduse
relevant sources of information to present and interpret business data
5.0 METHODOLOGY AND TIME ALLOCATION
5.1 Methodology
The syllabus encourages learner-centred methods and approaches.
The need to impart enterprising skills, to promote sus-tainable use of resources, employment creation, value additionandbeneficiation,shouldinfluencethechoiceof teaching and learning methods in Business Enterprise Skills.
The following methods are suggested.
• Presentations• Debates• Casestudies• Groupwork• Research• Problemsolving• Demonstrations• Educationaltours• Schoolontheshopfloor• Guideddiscovery• Seminars• Projectwork• Shadowing
5.1.2 Time Allocation To enable adequate coverage of the content, Form 5 to 6 Business Enterprise Skills should be allocated at least 8 forty minute lessons per week.Learnersshouldparticipateinatleastoneeducationaltour per year and one seminar per term.
Learners/groupoflearnersshouldundertakeatleastoneenterprising project on continuous assessment at A-level.
6.0 TOPICSThe syllabus topics are as follows:
6.1 The Enterprising Environment 6.2 Enterprise formulation and growth6.3 Business Planning6.4 Enterprise Finance and Accounting6.5 People in Business Enterprises6.6 Markets and Marketing 6.7 Operations Management
2
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
3
7.0
SC
OPE
AN
D S
EQU
ENC
E
7.1
TO
PIC
1: T
HE
ENTE
RPR
ISIN
G E
NVI
RO
NM
ENT
5 7.
0 S
CO
PE A
ND
SEQ
UEN
CE
7.
1 T
OPI
C 1
: TH
E EN
TER
PRIS
ING
EN
VIR
ON
MEN
T
FORM
5
FORM
6
Ec
onom
ic S
yste
ms
O
verv
iew
of e
nter
pris
ing
The
inte
rnal
and
ext
erna
l env
ironm
ent
M
ultin
atio
nal c
orpo
ratio
ns
Globalizationandthebusinessenterprise
Ec
onom
ic in
tegr
atio
n
R
esou
rces
and
cap
abili
ties
Bu
sine
ss s
take
hold
ers
W
ays
of e
nter
pris
ing
En
terp
rise
oppo
rtuni
ties
and
risks
Ente
rpris
e co
nstra
ints
and
eth
ical
issu
es
Ac
quiri
ng a
nd s
usta
inab
le u
se o
f res
ourc
es
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
4
7.2
TO
PIC
2: E
NTE
RPR
ISE
FOR
MU
LATI
ON
AN
D G
RO
WTH
7.3
TO
PIC
3: B
USI
NES
S PL
AN
NIN
G
6
7.2
TO
PIC
2: E
NTE
RPR
ISE
FORM
ULA
TIO
N A
ND
GR
OW
TH
FORM
5
FORM
6
Fo
rms
of b
usin
ess
ente
rpris
es
M
ain
feat
ures
of
busi
ness
ent
erpr
ises
Priv
atis
atio
n
Assi
stan
ce to
new
ent
erpr
ise
star
t-ups
Measurementofbusinesssize
SmalltoMediumSizedEnterprises(S
MEs
)
Surv
ival
and
gro
wth
stra
tegi
es o
f a b
usin
ess
ente
rpris
e
Stra
tegi
es o
f bre
akin
g in
to fo
reig
n m
arke
ts
7
7.3
TO
PIC
3: B
USI
NES
S PL
ANN
ING
FO
RM 5
FO
RM 6
Bu
sine
ss e
nter
pris
e ob
ject
ives
Busi
ness
pla
n
Des
igni
ng a
nd im
plem
enta
tion
of b
usin
ess
plan
s
Ente
rpris
e pr
ojec
t
M
anag
ing
grow
ing
busi
ness
ent
erpr
ise
Lawsandregulationsgoverningbusinessenterprisesstart-
up a
nd
oper
atio
ns
En
terp
rise
proj
ect
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
4
5
7.4
T
OPI
C 4
: EN
TER
PRIS
E FI
NA
NC
E A
ND
AC
CO
UN
TIN
G
7.5
TOPI
C 5
: PE
OPL
E IN
BU
SIN
ESS
ENTE
RPR
ISES
7.6
TOPI
C 6
: M
AR
KET
S A
ND
MA
RK
ETIN
G
8
7
.4 T
OPI
C 4
: EN
TER
PRIS
E FI
NAN
CE
AND
AC
CO
UN
TIN
G
FORM
5
FORM
6
En
terp
rise
fina
nce
So
urce
s of
fina
nce
for a
n en
terp
rise
Ac
coun
ting
conc
epts
Use
rs o
f acc
ount
ing
info
rmat
ion
Fina
ncia
l sta
tem
ents
Dep
reci
atio
n
Stoc
k va
luat
ion
R
atio
ana
lysi
s
In
vest
men
t app
rais
al te
chni
ques
Dec
isio
n Tr
ees
C
ost-B
enef
it An
alys
is (C
BA)
Bu
dget
ing
9 7.
5 TO
PIC
5 :
PEO
PLE
IN B
USI
NES
S EN
TER
PRIS
ES
FORM
5
FORM
6
M
anag
emen
t
Mot
ivat
ion
Leadership
Organizationalstru
cture
C
omm
unic
atio
n in
bus
ines
s en
terp
rise
Hum
anResourcemanagem
ent(H
RM)
10
7.6
TO
PIC
6:
MAR
KET
S AN
D M
ARK
ETIN
G
FORM
5
FORM
6
Pu
rpos
e o
f mar
ketin
g fo
r an
ente
rpris
e
Ente
rpris
e an
d m
arke
ts
D
eman
d co
ncep
ts
M
arke
t res
earc
h
M
arke
t seg
men
tatio
n
Mar
ketin
g st
rate
gies
M
arke
ting
mix
Prod
uct p
ortfo
lio p
lann
ing
E-
busi
ness
and
the
ente
rpris
e
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
6
7.7
TO
PIC
7: O
PER
ATIO
NS
MA
NA
GEM
ENT
11
7.7
TOPI
C 7
: OPE
RAT
ION
S M
ANAG
EMEN
T FO
RM 5
FO
RM 6
N
atur
e of
Pro
duct
ion
Cos
ting
Prod
uctio
n an
d pr
oduc
tivity
Prod
uctio
n m
etho
ds
CapitalvsLabourintensity
Scal
e of
ope
ratio
n
In
vent
ory
man
agem
ent
Q
ualit
y co
ntro
l and
qua
lity
assu
ranc
e
Crit
ical
Pat
h An
alys
is
W
ork
Stud
y
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
6
7
8.0
CO
MPE
TEN
CY
MAT
RIX
8.1
FOR
M 5
8.1.
1 T
HE
ENTE
RPR
ISIN
G E
NVI
RO
NM
ENT
12
8.0
CO
MPE
TEN
CY
MAT
RIX
8.
1 FO
RM
5
8.1.
1 TH
E EN
TER
PRIS
ING
EN
VIR
ON
MEN
T
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES:
le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (S
kills
, atti
tude
s an
d kn
owle
dge)
SU
GG
ESTE
D A
CTI
VITI
ES A
ND
N
OTE
S SU
GG
ESTE
D
RES
OU
RC
ES
Econ
omic
sy
stem
s O
verv
iew
of
Ente
rpris
ing
The
inte
rnal
an
d ex
tern
al
id
entif
y th
e ty
pes
of e
cono
mic
sy
stem
s
ex
plai
n th
e ec
onom
ic
philo
soph
ies
asso
ciat
ed w
ith
each
eco
nom
ic s
yste
m
expl
ain
the
conc
ept o
f en
terp
risin
g
dem
onst
rate
a c
ultu
re o
f en
terp
risin
g
disc
uss
the
desi
rabl
e ch
arac
teris
tics
of s
ucce
ssfu
l en
terp
riser
ex
plai
n th
e be
nefit
s an
d dr
awba
cks
of e
nter
pris
ing
anal
yse
the
inte
rnal
and
ext
erna
l
Ty
pes
of e
cono
mic
sy
stem
s:
- co
mm
and
- fre
e m
arke
t -
mix
ed
Ec
onom
ic p
hilo
soph
ies
such
as
capi
talis
m,
soci
alis
m, c
omm
unis
m,
indi
geni
satio
n
Ove
rvie
w o
f ent
erpr
isin
g
Mea
ning
of:
-
Ente
rpris
ing,
-
Ente
rpris
ing
pers
on,
- En
terp
rise
A
cultu
re o
f ent
erpr
isin
g
Cha
ract
eris
tics
of a
su
cces
sful
ent
erpr
iser
Be
nefit
s an
d dr
awba
cks
of
ente
rpris
ing
The
inte
rnal
and
ext
erna
l
Ev
alua
ting
the
diffe
rent
type
s of
ec
onom
ic s
yste
ms
and
thei
r im
plic
atio
ns to
bus
ines
s en
terp
rise
Mat
chin
g ph
iloso
phie
s to
the
econ
omic
sy
stem
Dis
cuss
ing
the
conc
ept o
f ent
erpr
isin
g
Dis
cuss
ing
diffe
rent
way
s of
en
terp
risin
g
Asse
ssin
g en
terp
risin
g a
ctiv
ities
that
le
arne
rs m
ay p
ract
ice
at s
choo
l and
at
hom
e
D
evel
opin
g a
cultu
re o
f ent
erpr
isin
g in
le
arne
rs
Eval
uatin
g th
e ch
arac
teris
tics
of
succ
essf
ul b
usin
ess
ente
rpris
ers
Dis
cuss
ing
the
bene
fits
and
draw
back
s of
ent
erpr
isin
g gi
ving
pr
actic
al e
xam
ples
Des
crib
ing
the
inte
rnal
and
ext
erna
l en
viro
nmen
t com
pone
nts
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cut
tings
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
Br
ochu
res
IC
T to
ols
Sam
ple
of tr
ade
agre
emen
ts
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
8
13
envi
ronm
ent
Mul
tinat
iona
l C
ompa
nies
(M
NC
s)
Glo
balis
atio
n an
d th
e bu
sine
ss
ente
rpris
e Ec
onom
ic
inte
grat
ion
Bus
ines
s
stak
ehol
ders
R
esou
rces
an
d ca
pabi
litie
s
envi
ronm
ent
ap
ply
the
envi
ronm
enta
l sc
anni
ng to
ols
to a
loca
l bu
sine
ss e
nter
pris
e
de
scrib
e ob
ject
ives
MN
Cs
ex
plai
n ch
alle
nges
face
d by
M
NC
s
eval
uate
the
impa
ct o
f MN
Cs
on
host
cou
ntrie
s
eval
uate
the
effe
cts
of
glob
alis
atio
n to
an
ente
rpris
e
disc
uss
the
conc
ept o
f eco
nom
ic
inte
grat
ion
eval
uate
the
impo
rtanc
e of
ec
onom
ic in
tegr
atio
n fo
r en
terp
rises
id
entif
y th
e in
tern
al a
nd e
xter
nal
stak
ehol
ders
of a
n en
terp
rise
expl
ain
the
role
of e
ach
inte
rnal
an
d ex
tern
al s
take
hold
er
dist
ingu
ish
betw
een
reso
urce
s an
d ca
pabi
litie
s
envi
ronm
ent (
SWO
T,
PEST
ELa
nd P
orte
r’s fi
ve
forc
es m
odel
)
O
bjec
tives
of M
NC
s
C
halle
nges
face
d by
MN
Cs
Be
nefit
s &
draw
back
s of
M
NC
s
Effe
cts
of g
loba
lisat
ion
on
an e
nter
pris
e
C
once
pt a
nd fo
rms
of
inte
grat
ion
such
as
bi-
late
ral,
mul
ti-la
tera
l, re
gion
al
Im
porta
nce
of e
cono
mic
in
tegr
atio
n
Th
e in
tern
al a
nd e
xter
nal
stak
ehol
ders
R
oles
of i
nter
nal a
nd
exte
rnal
sta
keho
lder
s
D
iffer
ence
bet
wee
n re
sour
ces
and
capa
bilit
ies
D
iscu
ssin
g th
e im
pact
of i
nter
nal a
nd
exte
rnal
env
ironm
ent
UndertakingaSWOT,PES
TEL,
five
forc
es a
naly
sis
on a
loca
l bus
ines
s en
terp
rise
Out
linin
g ob
ject
ives
of M
NC
s
Dis
cuss
ing
chal
leng
es fa
ced
by M
NC
s in
hos
t cou
ntrie
s
Deb
atin
g on
the
bene
fits
and
draw
back
s
An
alyzingtheeffects
of globalization
on a
n en
terp
rise
Expl
aini
ng th
e co
ncep
t of e
cono
mic
in
tegr
atio
n
D
ebat
ing
the
bene
fits
and
draw
back
s of
eco
nom
ic in
tegr
atio
n
D
escr
ibin
g th
e in
tern
al a
nd e
xter
nal
stak
ehol
ders
D
iscu
ssin
g th
e ro
les
of in
tern
al a
nd
exte
rnal
sta
keho
lder
s
Dis
cuss
ing
the
diffe
renc
es b
etw
een
reso
urce
s an
d ca
pabi
litie
s
R
ecom
men
ded
text
boo
ks
IC
T to
ols
Localbusinesses
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
8
9
14
ex
plai
n th
e ne
ed fo
r res
ourc
es in
an
ent
erpr
ise
Th
e ne
ed fo
r res
ourc
es
and
capa
bilit
ies
Ex
plai
ning
the
need
for r
esou
rces
in
an e
nter
pris
e
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
10
8.1.
2 E
NTE
RPR
ISE
FOR
MU
LATI
ON
AN
D G
RO
WTH
15
8.1.
2 EN
TER
PRIS
E FO
RM
ULA
TIO
N A
ND
GR
OW
TH
TOPI
C
LEAR
NIN
G O
BJE
CTI
VE
lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
SU
GG
ESTE
D A
CTI
VITI
ES A
ND
N
OTE
S SU
GG
ESTE
D
RES
OU
RC
ES
Form
s of
bus
ines
s en
terp
rises
M
ain
feat
ures
of a
bu
sine
ss
ente
rpris
e Pr
ivat
isat
ion
Assi
stan
ce to
bu
sine
ss s
tart
-ups
de
scrib
e th
e fo
rms
of b
usin
ess
ente
rpris
es a
nd h
ow to
sta
rt th
em
ex
plai
n th
e m
ain
feat
ures
of a
bu
sine
ss e
nter
pris
e
eval
uate
the
diffe
rent
form
s of
bu
sine
ss e
nter
pris
es
ex
plai
n fo
rms
of p
rivat
isat
ion
ev
alua
te th
e im
pact
of p
rivat
isat
ion
ev
alua
te th
e co
ncep
ts o
f co
mm
erci
alis
atio
n an
d nationalization
ex
plai
n th
e pr
oble
ms
face
d by
bu
sine
ss s
tart-
ups
iden
tify
the
form
s of
ass
ista
nce
to
busi
ness
sta
rt-up
s
Fo
rms
of e
nter
pris
es
Fe
atur
es o
f bus
ines
s en
terp
rises
-
priv
ate
sect
or
- pu
blic
sec
tor
- un
inco
rpor
ated
and
in
corp
orat
ed
busi
ness
es
- lim
ited
liabi
lity
- se
para
te le
gal
pers
onal
ity
- co
ntin
uity
Pr
ivat
isat
ion,
C
omm
erci
alis
atio
n an
d N
atio
nalis
atio
n
Pr
oble
ms
face
d by
bu
sine
ss s
tart-
ups
Fo
rms
of a
ssis
tanc
e to
bu
sine
ss s
tart-
ups
Id
entif
ying
the
diffe
rent
form
s of
bu
sine
ss e
nter
pris
es a
nd h
ow to
st
art t
hem
Dis
cuss
ing
the
mai
n fe
atur
es o
f bu
sine
ss e
nter
pris
es
Ev
alua
ting
the
diffe
rent
form
s of
bu
sine
ss e
nter
pris
es
D
iscu
ssin
g co
ncep
ts o
f pr
ivat
isat
ion,
com
mer
cial
isat
ion
and
natio
nalis
atio
n
Id
entif
ying
pro
blem
s fa
ced
by
busi
ness
sta
rt-up
s
Des
crib
ing
the
form
s of
ass
ista
nce
to b
usin
ess
sta
rtups
Tour
ing
pote
ntia
l sou
rces
of
assi
stan
ce a
nd re
sear
chin
g on
the
form
of a
ssis
tanc
e th
at c
an b
e of
fere
d
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cu
tting
s
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
10
11
8.1.
3 B
USI
NES
S PL
AN
NIN
G
16
8.1.
3 B
USI
NES
S PL
ANN
ING
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
SUG
GES
TED
AC
TIVI
TIES
AN
D
NO
TES
SUG
GES
TED
R
ESO
UR
CES
B
usin
ess
ente
rpris
e ob
ject
ives
B
usin
ess
plan
D
esig
ning
and
im
plem
enta
tion
of
busi
ness
pla
ns
Ente
rpris
e pr
ojec
t
an
alys
e bu
sine
ss e
nter
pris
e ob
ject
ives
eval
uate
the
impo
rtanc
e of
ob
ject
ives
in a
bus
ines
s en
terp
rise
ex
plai
n th
e p
urpo
se o
f a b
usin
ess
plan
desc
ribe
the
proc
esse
s in
volv
ed in
de
sign
ing
and
impl
emen
tatio
n of
bu
sine
ss p
lans
desi
gn a
bus
ines
s pl
an
ca
rry
out
an
ente
rpris
e pr
ojec
t
En
terp
rise
obje
ctiv
es
such
as
: -
grow
th
- pr
ofit
- su
rviv
al
-
Bu
sine
ss p
lan
conc
ept,
purp
ose
and
eval
uatio
n
Stag
es in
des
igni
ng
and
impl
emen
tatio
n of
bu
sine
ss p
lans
Key
com
pone
nts
of a
bu
sine
ss p
lan
Bu
sine
ss p
lan
and
impl
emen
tatio
n
D
iscu
ssin
g b
usin
ess
ente
rpris
e ob
ject
ives
Dis
cuss
ing
the
busi
ness
pla
n co
ncep
t, pu
rpos
e an
d ev
alua
tion
D
iscu
ssin
g th
e pr
oces
ses
invo
lved
in
des
igni
ng a
nd im
plem
enta
tion
of b
usin
ess
plan
s
D
rafti
ng a
bus
ines
s pl
an a
nd
impl
emen
tatio
n sc
hem
e fo
r the
en
terp
rise
proj
ect
U
nder
taki
ng a
n en
terp
rise
proj
ect
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cut
tings
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
Sa
mpl
es o
f bus
ines
s pl
ans
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
12
8.1.
4 E
NTE
RPR
ISIN
G F
INA
NC
E A
ND
AC
CO
UN
TIN
G
17
8.1.
4 EN
TER
PRIS
ING
FIN
ANC
E AN
D A
CC
OU
NTI
NG
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
SUG
GES
TED
AC
TIVI
TIES
AN
D
NO
TES
SUG
GES
TED
R
ESO
UR
CES
En
terp
rise
fina
nce
an
alys
e th
e ne
ed fo
r fin
ance
in a
n en
terp
rise
as
sess
the
way
s of
man
agin
g w
orki
ng c
apita
l
N
eed
for f
inan
ce s
uch
as:
- re
venu
e ex
pend
iture
-
capi
tal e
xpen
ditu
re
- op
erat
iona
l ex
pend
iture
Way
s of
man
agin
g w
orki
ng c
apita
l
D
iscu
ssin
g th
e ne
ed fo
r fin
ance
in
an e
nter
pris
e
Expl
aini
ng re
venu
e ex
pend
iture
an
d ca
pita
l exp
endi
ture
Asse
ssin
g th
e w
ays
of p
rope
r m
anag
emen
t of w
orki
ng c
apita
l
R
ecom
men
ded
text
book
s
Localbusin
ess
ente
rpris
es
Sour
ces
of fi
nanc
e fo
r an
ente
rpris
e
as
sess
var
ious
sou
rces
of f
inan
ce
di
stin
guis
h be
twee
n in
tern
al a
nd
exte
rnal
sou
rces
of f
inan
ce
di
scus
s th
e fa
ctor
s to
con
side
r w
hen
choo
sing
sou
rces
of f
inan
ce
In
tern
al s
ourc
es a
nd
exte
rnal
sou
rces
Fact
ors
influ
enci
ng th
e ch
oice
of f
inan
ce
sour
ces
D
iscu
ssin
g so
urce
s of
fina
nce
Ev
alua
ting
the
vario
us s
ourc
es o
f fin
ance
Tour
ing
finan
cial
inst
itutio
ns
R
ecom
men
ded
text
book
s
Localbusiness
ente
rpris
es
IC
T To
ols
Acco
untin
g co
ncep
ts
U
sers
of
Acco
untin
g In
form
atio
n
de
scrib
e ac
coun
ting
conc
epts
eval
uate
the
usef
ulne
ss o
f ac
coun
ting
info
rmat
ion
to d
iffer
ent
user
s
Ac
coun
ting
conc
epts
-
doub
le e
ntry
-
accr
uals
-
mon
ey
mea
sure
men
t -
prud
ence
-
real
isat
ion
- bu
sine
ss e
ntity
Use
rs o
f Acc
ount
ing
Info
rmat
ion
such
as
-
man
ager
s -
bank
s -
cred
itors
-
empl
oyee
s -
gove
rnm
ent
- cu
stom
ers
D
iscu
ssin
g va
rious
acc
ount
ing
conc
epts
Iden
tifyi
ng u
sers
of a
ccou
ntin
g in
form
atio
n
D
ebat
ing
on th
e us
eful
ness
of
acco
untin
g in
form
atio
n di
ffere
nt
user
s
R
ecom
men
ded
text
book
s
Localbus
ines
s en
terp
rises
New
spap
ers
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
12
13
18
TOPI
C
LEAR
NIN
G O
BJE
CTI
VE
lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
SU
GG
ESTE
D A
CTI
VITI
ES A
ND
N
OTE
S SU
GG
ESTE
D
RES
OU
RC
ES
Fina
ncia
l st
atem
ents
D
epre
ciat
ion
ex
plai
n th
e im
porta
nce
of k
eepi
ng
accu
rate
fina
ncia
l rec
ords
prep
are
finan
cial
sta
tem
ents
of a
n en
terp
rise
ex
plai
n th
e co
ncep
ts o
f de
prec
iatio
n an
d pr
ovis
ion
for
depr
ecia
tion
desc
ribe
met
hods
of d
epre
ciat
ion
eval
uate
eac
h m
etho
d of
de
prec
iatio
n
di
scus
s th
e im
porta
nce
of c
ash
flow
fo
reca
st
Fi
nanc
ial s
tate
men
t -
Inco
me
stat
emen
t -
Stat
emen
t of
finan
cial
pos
ition
Prov
isio
n fo
r de
prec
iatio
n
M
etho
ds o
f dep
reci
atio
n -
StraightLine
-
Red
ucin
g ba
lanc
e
Cas
h flo
w fo
reca
st
- W
ays
of im
prov
ing
ente
rpris
e ca
shflo
w
- de
bt fa
ctor
ing
-
leas
ing
sale
-
leas
e ba
ck
- ex
tend
ed c
redi
t -
redu
ced
debt
ors’
pa
ymen
t per
iod
Pr
epar
ing
finan
cial
sta
tem
ents
Inte
rpre
ting
info
rmat
ion
from
fin
anci
al s
tate
men
ts
M
akin
g de
cisi
ons
usin
g in
form
atio
n fro
m fi
nanc
ial s
tate
men
ts
Prep
arin
g fin
anci
al s
tate
men
ts fo
r th
e ru
nnin
g pr
ojec
t
D
iscu
ssin
g th
e co
ncep
t of
depr
ecia
tion
Cal
cula
ting
depr
ecia
tion
usin
g th
e tw
o m
etho
ds
Eval
uatin
g th
e ap
prop
riate
ness
of
depr
ecia
tion
met
hods
in g
iven
si
tuat
ions
D
iscu
ssin
g th
e im
porta
nce
of c
ash
flow
fore
cast
D
iscu
ssin
g w
ays
of im
prov
ing
cash
flo
w o
f the
bus
ines
s
Fi
nanc
ial b
ulle
tins
R
ecom
men
ded
text
book
s
New
spap
ers
Stoc
k Va
luat
ion
ex
plai
n th
e m
etho
d of
sto
ck
valu
atio
n
eval
uate
the
met
hods
of s
tock
va
luat
ion
St
ock
valu
atio
n m
etho
ds
- FI
FO
- LIFO
-
AVCO
Va
luingstockusingthethree
met
hods
D
ebat
ing
the
adva
ntag
es a
nd
disa
dvan
tage
s of
eac
h m
etho
d
R
ecom
men
ded
text
boo
ks
IC
T To
ols
LocalBusinesses
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
14
8.1.
5 PE
OPL
E IN
BU
SIN
ESS
ENTE
RPR
ISES
19
8.1.
5 PE
OPL
E IN
BU
SIN
ESS
ENTE
RPR
ISES
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
S Le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GES
TED
R
ESO
UR
CES
M
anag
emen
t
expl
ain
the
conc
ept o
f m
anag
emen
t in
busi
ness
m
anag
emen
t
desc
ribe
func
tions
of m
anag
ers
in a
bus
ines
s en
terp
rise
ex
plai
n th
e ro
le o
f man
ager
s
eval
uate
the
appl
icab
ility
of
man
agem
ent t
heor
ies
in m
oder
n bu
sine
ss e
nter
pris
es
M
anag
emen
t con
cept
s
Man
ager
ial f
unct
ions
suc
h as
: -
Plan
ning
-
Leading
-
Organizing
-
Con
trollin
g
Man
ager
ial r
oles
suc
h as
fromMintzberg
Man
agem
ent t
heor
ies
such
as
: -
scie
ntifi
c m
anag
emen
t -
beha
viou
ral
- ad
min
istra
tive
- bu
reau
crat
ic
An
alys
ing
the
conc
ept o
f m
anag
emen
t
Dis
cuss
ing
the
func
tions
of
man
ager
s
Dis
cuss
ing
the
role
s of
man
ager
s
R
esea
rchi
ng o
n m
anag
emen
t th
eorie
s
Asse
ssin
g th
e ap
plic
abilit
y of
m
anag
emen
t the
orie
s to
mod
ern
busi
ness
ent
erpr
ises
C
harts
ICT
tool
s
Rec
omm
ende
d te
xtbo
oks
R
esou
rce
pers
on
Localorganisations
Mot
ivat
ion
ex
plai
n th
e ne
ed fo
r mot
ivat
ion
disc
uss
theo
ries
of m
otiv
atio
n
asse
ss th
e ap
prop
riate
ness
of
mot
ivat
ion
theo
ries
in m
oder
n bu
sine
ss c
ircum
stan
ces
Ev
alua
te fi
nanc
ial a
nd n
on-
finan
cial
met
hods
of m
otiv
atin
g em
ploy
ees
Th
e co
ncep
t of m
otiv
atio
n
M
otiv
atio
n th
eorie
s su
ch
asbyMaslow;H
erzberg;
Taylor;M
cGregor
Fina
ncia
l and
non
-fin
anci
al m
etho
ds o
f m
otiv
atio
n
Ex
plai
ning
mot
ivat
ion
conc
epts
D
iscu
ssin
g th
e th
eorie
s of
m
otiv
atio
n
Exam
inin
g th
e m
otiv
atio
n m
etho
ds
beingusedbyalocalorganization
Ju
stify
ing
and
reco
mm
endi
ng th
e ap
prop
riate
mot
ivat
ion
met
hod
Localbusiness
en
terp
rises
ICT
tool
s
Cha
rts
R
ecom
men
ded
text
book
s
Lead
ersh
ip
de
scrib
e th
e co
ncep
t of
lead
ersh
ip
expl
ain
the
qual
ities
of a
goo
d le
ader
disc
uss
diffe
rent
lead
ersh
ip
C
once
pt o
f lea
ders
hip
Leadershipqualities
Leadershipstyles:such
Ex
plai
ning
lead
ersh
ip
D
istin
guis
hing
bet
wee
n le
ader
ship
an
d m
anag
emen
t
Des
crib
ing
qual
ities
of a
goo
d le
ader
IC
T to
ols
C
harts
Localbusiness
ente
rpris
es
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
14
15
20
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
styl
es
as
sess
the
rele
vanc
e of
le
ader
ship
theo
ries
eval
uate
the
appr
opria
tene
ss o
f le
ader
ship
sty
les
to d
iffer
ent
busi
ness
circ
umst
ance
s
as
sess
the
role
of i
nfor
mal
le
ader
ship
in b
usin
ess
ente
rpris
e
as d
emoc
ratic
, aut
ocra
tic,
laissezfaire.
Leadershiptheoriessuch
as M
cGre
gor’s
theo
ry X
an
d Y,
Mou
ton
and
Blak
e’s
man
ager
ial g
rid
Fo
rmal
and
info
rmal
le
ader
ship
Ev
alua
ting
the
appr
opria
tene
ss o
f di
ffere
nt le
ader
ship
sty
les
R
ole
play
exh
ibiti
ng d
iffer
ent s
tyle
s of
lead
ersh
ip
D
iscu
ssin
g th
e ap
plic
abilit
y of
le
ader
ship
theo
ries
in m
oder
n da
y bu
sine
ss e
nter
pris
es
D
istin
guis
hing
bet
wee
n fo
rmal
and
in
form
al le
ader
ship
Res
earc
hing
and
pre
sent
ing
on th
e le
ader
ship
sty
les
used
by
man
ager
s of
loca
l bus
ines
s en
terp
rises
Sam
ple
of a
n or
gani
satio
nal
char
t
Rec
omm
ende
d te
xtbo
oks
ICT
tool
s
Sam
ples
of
com
mun
icat
ion
med
ia
Org
anis
atio
nal
Stru
ctur
e
expl
ain
the
need
for a
nd n
atur
e oforganizationalstru
cture
illu
strateorganizationalstru
cture
on a
cha
rt
eval
uate
diff
eren
t app
roac
hes
to
organizationalstru
cture
di
stin
guis
h be
twee
n fo
rmal
and
in
form
al o
rgan
isat
ions
expl
ain
the
feat
ures
of f
orm
al
orga
nisa
tiona
l stru
ctur
e
disc
uss
the
adva
ntag
es a
nd
disa
dvan
tage
s of
info
rmal
or
gani
satio
ns
Needforanorganizational
stru
ctur
e
Org
anis
atio
nal c
hart
Ap
proa
ches
to
orga
nisa
tiona
l stru
ctur
es:
func
tiona
l, di
visi
onal
, m
atrix
stru
ctur
e
Form
al a
nd in
form
al
organizations
Feat
ures
of f
orm
al
orga
nisa
tiona
l stru
ctur
e su
ch a
s sp
an o
f con
trol,
hier
arch
y, c
hain
of
com
man
d, re
spon
sibi
lity,
au
thor
ity d
eleg
atio
n,
centralization,
dece
ntra
lisat
ion
D
iscu
ssin
g th
e im
porta
nce
of a
n organizationalstru
cture
D
raw
ing
an o
rgan
ogra
m fo
r a g
iven
organization
Ex
plai
ning
con
flict
bet
wee
n lin
e an
d st
aff m
anag
ers
Ev
alua
ting
the
diffe
rent
app
roac
hes
to o
rgan
isat
iona
l stru
ctur
es
D
iffer
entia
ting
betw
een
form
al a
nd
inform
alorganizations
Dis
cuss
ing
the
feat
ures
of f
orm
al
orga
nisa
tiona
l stru
ctur
es
Eval
uatin
g th
e im
porta
nce
of
info
rmal
org
anis
atio
ns
Com
mun
icat
ion
in
Bus
ines
s en
terp
rise
an
alys
e th
e im
porta
nce
of
com
mun
icat
ion
in b
usin
ess
ev
alua
te th
e in
tern
al a
nd
exte
rnal
com
mun
icat
ion
met
hods
use
d in
an
ente
rpris
e
Im
porta
nce
of b
usin
ess
com
mun
icat
ion
In
tern
al a
nd e
xter
nal
met
hods
of
com
mun
icat
ion
such
as
writ
ten,
ora
l, el
ectro
nic,
D
iscu
ssin
g th
e si
gnifi
canc
e of
bu
sine
ss c
omm
unic
atio
n
Dra
fting
com
mun
icat
ion
med
ia
such
as
: mem
os, e
-mai
ls,
stat
emen
ts, l
ette
rs, i
nvoi
ces
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
16
21
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
ex
plai
n ba
rrier
s to
effe
ctiv
e co
mm
unic
atio
n
sugg
est w
ays
of re
duci
ng
barri
ers
to e
ffect
ive
busi
ness
co
mm
unic
atio
n
eval
uate
the
lines
of
com
mun
icat
ion
in a
bus
ines
s en
terp
rise
ju
stify
the
appr
opria
tene
ss o
f co
mm
unic
atio
n m
etho
ds in
giv
en
circ
umst
ance
s
dist
ingu
ish
betw
een
form
al a
nd
info
rmal
com
mun
icat
ion
in
busi
ness
ent
erpr
ises
form
al, i
nfor
mal
Effe
ctiv
e co
mm
unic
atio
n
Linesofcom
munication
D
ebat
ing
on th
e ad
vant
ages
and
di
sadv
anta
ges
of v
ario
us
com
mun
icat
ion
met
hods
Sugg
estin
g so
lutio
ns to
co
mm
unic
atio
n ba
rrier
s
Res
earc
hing
on
com
mun
icat
ion
met
hods
use
d in
a lo
cal
organization
D
iscu
ssin
g th
e di
ffere
nce
betw
een
form
al a
nd in
form
al
com
mun
icat
ion
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
16
17
8.1.
6 M
AR
KET
S A
ND
MA
RK
ETIN
G
22
8.1.
6 M
ARK
ETS
AND
MAR
KET
ING
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
S Le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GES
TED
R
ESO
UR
CES
Pu
rpos
e o
f m
arke
ting
for a
n en
terp
rise
ex
plai
n th
e m
eani
ng o
f mar
ket
and
mar
ketin
g.
an
alys
e th
e ro
le o
f mar
ketin
g to
a
busi
ness
ent
erpr
ise
M
eani
ng o
f :
- m
arke
t -
mar
ketin
g
R
ole
of m
arke
ting
D
iscu
ssin
g th
e m
eani
ng o
f m
arke
t and
mar
ketin
g
Expl
aini
ng th
e ro
le o
f mar
ketin
g to
a b
usin
ess
ente
rpris
e
IC
T to
ols
Pa
mph
lets
Res
ourc
e pe
rson
Ente
rpris
e an
d
mar
kets
desc
ribe
the
vario
us ty
pes
of
mar
kets
ev
alua
te b
enef
its a
nd c
halle
nges
en
coun
tere
d in
fore
ign
mar
kets
disc
uss
the
impo
rtanc
e of
ph
ysic
al a
nd v
irtua
l mar
kets
Ty
pes
of m
arke
ts
- Local,regional,
glob
al
- ph
ysic
al a
nd v
irtua
l m
arke
ts
D
iscu
ssin
g ad
vant
ages
and
di
sadv
anta
ges
of ty
pes
of
mar
kets
Des
crib
ing
type
s of
mar
kets
i.e.
vi
rtual
and
phy
sica
l mar
kets
Pa
rtici
patin
g in
virt
ual m
arke
ts
thro
ugh
activ
ities
suc
h as
vi
ewin
g on
line
pro
duct
s an
d re
ques
ting
quot
atio
ns
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusinesses
Mar
ket r
esea
rch
disc
uss
mar
ket r
esea
rch
tech
niqu
es
eval
uate
sou
rces
of d
ata
eval
uate
sam
plin
g te
chni
ques
carr
y ou
t a m
arke
t sur
vey
on a
n id
entif
iabl
e ne
ed
pr
esen
t res
earc
hed
data
usi
ng
vario
us m
etho
ds
de
mon
stra
te a
bilit
y to
inte
rpre
t an
d us
e re
sear
ch fi
ndin
gs in
de
cisi
on m
akin
g
M
arke
t res
earc
h te
chni
ques
: -
qual
itativ
e -
quan
titat
ive
So
urce
s of
dat
a -
prim
ary
-
seco
ndar
y
Sam
plin
g te
chni
ques
: -
prob
abilit
y -
non-
prob
abilit
y
Inst
rum
ents
of
data
ga
ther
ing
such
as:
-
ques
tionn
aire
s -
inte
rvie
ws
- ob
serv
atio
n -
docu
men
t rev
iew
Dat
a pr
esen
tatio
n m
etho
ds s
uch
as:
- ta
bles
Ev
alua
ting
mar
ket r
esea
rch
tech
niqu
es
Dis
cuss
ing
sour
ces
of d
ata
Anal
ysin
g th
e ap
prop
riate
ness
of
diff
eren
t sam
plin
g te
chni
ques
Des
igni
ng a
rese
arch
inst
rum
ent
to a
ddre
ss th
e id
entif
ied
need
Con
duct
ing
a su
rvey
Writ
ing
a re
port
Pr
esen
ting
data
Anal
ysin
g re
sear
ch d
ata
and
mak
ing
info
rmed
dec
isio
ns
R
ecom
men
ded
text
bo
oks
New
spap
ers
Magazines
Sam
ple
ques
tionn
aire
Inte
rvie
w g
uide
ICT
Tool
s
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
18
23
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
- pi
e ch
arts
-
grap
hs
D
ata
anal
ysis
and
in
terp
reta
tion
Mar
ket
segm
enta
tion
eval
uate
bas
is fo
r seg
men
ting
a m
arke
t
segm
ent a
mar
ket
Ba
sis
for s
egm
entin
g su
ch a
s:
- D
emog
raph
ic
- Geographic
- Ps
ycho
grap
hic
- be
havi
oral
D
iscu
ssin
g ba
sis
for m
arke
t se
gmen
tatio
n
Subd
ivid
ing
mar
kets
into
var
ious
se
gmen
ts
So
ftwar
e pa
ckag
es
such
as
: -
mic
roso
ft ex
cel
- pu
blis
her
Mar
ketin
g St
rate
gies
id
entif
y va
rious
mar
ketin
g st
rate
gies
that
may
be u
sed
by
ente
rpris
ers
M
arke
ting
stra
tegi
es s
uch
as:
- Ta
rget
mar
ketin
g -
Prod
uct p
ositi
onin
g -
Diff
eren
tiatio
n -
Mas
s m
arke
ting
- N
iche
mar
ketin
g
As
sess
ing
vario
us m
arke
ting
stra
tegi
es th
at m
ay b
e us
ed b
y en
terp
rises
Res
earc
hing
fro
m m
arke
ting
stra
tegi
es
R
ecom
men
ded
text
bo
oks
Pa
mph
lets
ICT
tool
s su
ch
com
pute
rs, i
nter
net
R
esou
rce
pers
ons
Sm
artp
hone
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
18
19
8.1.
7 O
PER
ATIO
NS
MA
NA
GEM
ENT
24
8.1.
7 O
PER
ATIO
NS
MAN
AGEM
ENT
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
Nat
ure
of
prod
uctio
n C
ostin
g
ex
plai
n th
e st
ages
of p
rodu
ctio
n
disc
uss
the
prod
uctio
n pr
oces
s
dist
ingu
ish
betw
een
valu
e-ad
ditio
n an
d be
nefic
iatio
n
expl
ain
the
impo
rtanc
e of
pro
duct
va
lue
addi
tion
and
bene
ficia
tion
to th
e bu
sine
ss
di
scus
s th
e fa
ctor
s in
fluen
cing
pr
oduc
tion
plan
t loc
atio
n an
d re
loca
tion
cl
assi
fy th
e di
ffere
nt ty
pes
of
prod
uctio
n co
sts
ex
empl
ify th
e di
ffere
nt ty
pes
of
prod
uctio
n
disc
uss
diffe
rent
app
roac
hes
to
cost
ing
ev
alua
te th
e ap
prop
riate
ness
of e
ach
cost
ing
appr
oach
de
term
ine
min
imum
leve
l of p
rodu
ctio
n ne
cess
ary
usin
g br
eak-
even
cha
rt
iden
tify
the
elem
ents
of a
bre
ak-e
ven
char
t
solv
e pr
oduc
tion
prob
lem
s us
ing
brea
k-ev
en a
naly
sis
St
ages
of p
rodu
ctio
n:
prim
ary,
sec
onda
ry a
nd
terti
ary
Pr
oduc
tion
func
tion:
in
puts
, pro
cess
es a
nd
outp
uts
Va
lueadditionand
bene
ficia
tion
Lo
catio
n an
d re
loca
tion
of p
rodu
ctio
n pl
ant
Pr
oduc
tion
cost
s:
- Fi
xed,
var
iabl
e an
d m
argi
nal
- D
irect
and
indi
rect
Appr
oach
es to
cos
ting:
-
Abso
rptio
n co
stin
g -
Con
tribu
tion
cost
ing
Br
eak-
even
ana
lysi
s:
- Br
eak-
even
poi
nt
- M
argi
n of
saf
ety
- Pr
ofit/
loss
regi
on
Ex
plai
ning
sta
ges
of p
rodu
ctio
n
Illus
tratin
g th
e pr
oduc
tion
proc
ess
on a
dia
gram
Com
parin
g an
d co
ntra
stin
g va
lue
addi
tion
and
bene
ficia
tion
D
iscu
ssin
g th
e im
porta
nce
of
valu
e ad
ditio
n an
ben
efic
iatio
n to
a
busi
ness
ent
erpr
ise
Dis
cuss
ing
fact
ors
influ
enci
ng th
e lo
catio
n an
d re
loca
tion
of th
e pr
oduc
tion
plan
t
Dis
tingu
ishi
ng d
iffer
ent p
rodu
ctio
n co
sts
D
escr
ibin
g ap
proa
ches
to c
ostin
g
Dis
cuss
ing
the
adva
ntag
es a
nd
disa
dvan
tage
s of
diff
eren
t ap
proa
ches
to c
ostin
g.
C
alcu
latin
g th
e br
eak-
even
out
put
usin
g th
eir p
roje
cts
Ill
ustra
ting
brea
k-ev
en c
hart
elem
ents
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusinesses
In
divi
dual
pro
ject
s
Prod
uctio
n an
d pr
oduc
tivity
ev
alua
te th
e im
porta
nce
of b
reak
-eve
n an
alys
is a
s a
tool
for d
ecis
ion
mak
ing
ex
plai
n ca
pita
l and
labo
ur p
rodu
ctiv
ity
M
easu
res
of p
rodu
ctiv
ity:
- Labourproductivity
- ca
pita
l pro
duct
ivity
M
akin
g in
form
ed d
ecis
ions
usi
ng
info
rmat
ion
from
a b
reak
-eve
n ch
art
D
iscu
ssin
g th
e si
gnifi
canc
e of
br
eak-
even
ana
lysi
s in
dec
isio
n
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusinesses
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
20
25
Prod
uctio
n m
etho
ds
Cap
ital v
s La
bour
inte
nsity
su
gges
t way
s of
impr
ovin
g pr
oduc
tivity
in
a b
usin
ess
ente
rpris
e
ex
plai
n th
e m
etho
d of
pro
duct
ion
eval
uate
the
appr
opria
tene
ss o
f eac
h pr
oduc
tion
met
hod
to d
iffer
ent
situ
atio
ns
disc
uss
effe
cts
of s
witc
hing
from
one
pr
oduc
tion
met
hods
to a
noth
er
ex
plai
n th
e co
ncep
ts o
f lab
our a
nd
capi
tal i
nten
sity
disc
uss
the
bene
fits
and
limita
tions
of
labo
ur in
tens
ive
and
capi
tal i
nten
sive
pr
oduc
tion
proc
esse
s
just
ify th
e ap
prop
riate
ness
of e
ach
met
hod
in a
giv
en s
ituat
ion
W
ays
of im
prov
ing
prod
uctiv
ity
Pr
oduc
tion
met
hods
-
Job
- Ba
tch
- Fl
ow
- Line
C
apita
l int
ensi
ty v
s la
bour
in
tens
ity
mak
ing
D
escr
ibin
g m
easu
res
of
prod
uctiv
ity
Su
gges
ting
way
s of
impr
ovin
g pr
oduc
tivity
Dis
cuss
ing
met
hods
of p
rodu
ctio
n
Visitinglocalproductionunitsto
asse
ss th
e pr
oduc
tion
met
hods
us
ed
Ev
alua
ting
the
appr
opria
tene
ss o
f ea
ch p
rodu
ctio
n m
etho
d
Dis
cuss
ing
adva
ntag
es a
nd
disa
dvan
tage
s of
sw
itchi
ng fr
om
one
prod
uctio
n m
etho
d to
ano
ther
Dis
tingu
ishi
ng b
etw
een
labo
ur a
nd
capi
tal i
nten
sity
Eval
uatin
g th
e be
nefit
s an
d lim
itatio
ns o
f lab
our i
nten
sive
and
ca
pita
l int
ensi
ve p
rodu
ctio
n pr
oces
ses
Dis
cuss
ing
the
appr
opria
tene
ss
of e
ach
met
hod
in a
giv
en
situ
atio
n
Rec
omm
ende
d te
xt
book
s
Localmanufacturing
busi
ness
es
C
harts
ICT
tool
s
Scal
e of
op
erat
ion
di
scus
s th
e ad
vant
ages
and
di
sadv
anta
ges
of o
pera
ting
at a
sm
all o
r lar
ge s
cale
Sc
ale
of o
pera
tion:
-
Econ
omie
s of
sca
le
Dis
econ
omie
s of
sca
le
Ex
plai
ning
the
adva
ntag
es a
nd
disa
dvan
tage
s of
ope
ratin
g at
a
smal
l or l
arge
sca
le
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
20
21
8.2
FOR
M 6
8.2.
1 TH
E EN
TER
PRIS
ING
EN
VIR
ON
MEN
T
26
8.2
FOR
M 6
8.
2.1
THE
ENTE
RPR
ISIN
G E
NVI
RO
NM
ENT
8.2.
2 EN
TER
PRIS
E FO
RM
ULA
TIO
N A
ND
GR
OW
TH
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES:
le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
SUG
GES
TED
AC
TIVI
TIES
AN
D
NO
TES
SUG
GES
TED
R
ESO
UR
CES
Way
s of
en
terp
risin
g
En
terp
rise
oppo
rtun
ities
an
d ris
ks
Ente
rpris
e co
nstr
aint
s an
d et
hica
l iss
ues
Acqu
iring
and
su
stai
nabl
e us
e of
reso
urce
s
disc
uss
the
vario
us w
ays
of
ente
rpris
ing
disc
uss
poss
ible
ent
erpr
ise
oppo
rtuni
ties
and
risks
anal
yse
ente
rpris
e co
nstra
ints
ev
alua
te th
e im
porta
nce
of b
eing
et
hica
l in
busi
ness
ex
plai
n w
ays
of a
cqui
ring
and
sust
aina
ble
use
of re
sour
ces
Bu
sine
ss v
entu
res
such
as
bee
farm
ing,
mus
hroo
m
farm
ing,
ven
ding
, sof
twar
e de
velo
pmen
t
En
terp
rise
oppo
rtuni
ties
an
d ris
ks
Ente
rpris
e co
nstra
ints
su
ch a
s :
- po
litic
al, l
egal
, soc
ial,
ecol
ogic
al,
econ
omic
Bu
sine
ss e
thic
s
M
eans
of a
cqui
ring
reso
urce
s su
ch a
s; h
ire
purc
hase
, Bui
lt-O
wn-
Tran
sfer
, Bui
lt-O
wn-
Ope
rate
-Tra
nsfe
r,
Ef
ficie
nt u
tilis
atio
n of
re
sour
ce
Ex
plai
ning
the
vario
us w
ays
of
ente
rpris
ing
Iden
tifyi
ng o
ppor
tuni
ties
and
risks
for
any
give
n bu
sine
ss v
entu
re
An
alys
ing
ente
rpris
e op
portu
nitie
s an
d ris
ks
D
iscu
ssin
g en
terp
rise
cons
train
ts
Out
linin
g et
hica
l iss
ues
in b
usin
ess
Ev
alua
ting
the
impo
rtanc
e of
eth
ical
is
sues
in b
usin
ess
Dis
cuss
ing
the
way
s of
acq
uirin
g an
d efficientlyutilizingresources
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cu
tting
s
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
22
27
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
Mea
sure
men
t of
busi
ness
siz
e Sm
all t
o M
ediu
m
size
d En
terp
rises
(S
MEs
) Su
rviv
al a
nd g
row
th
stra
tegi
es o
f a
busi
ness
ent
erpr
ise
Stra
tegi
es o
f br
eaki
ng in
to
fore
ign
mar
kets
id
entif
y cr
iteria
of m
easu
ring
enterprisesize
anal
yse
the
role
of S
MEs
in th
e ec
onom
y
iden
tify
ente
rpris
es s
urvi
val a
nd
grow
th s
trate
gies
ex
plai
n st
rate
gies
that
can
be
used
by
ent
erpr
ises
to b
reak
into
fore
ign
mar
kets
Criteriontomeasuresizeof
ente
rpris
es
Rol
es o
f SM
Es in
an
econ
omy
Ente
rpris
e su
rviv
al a
nd
grow
th s
trate
gies
Fo
reig
n m
arke
ts e
ntry
st
rate
gies
Ex
plai
ning
crit
eria
use
d to
mea
sure
enterprisesize
Ev
alua
ting
the
role
s of
SM
Es in
an
econ
omy
D
iscu
ssin
g su
rviv
al a
nd g
row
th
stra
tegi
es o
f an
ente
rpris
e
Ev
alua
ting
stra
tegi
es th
at c
an b
e us
ed b
y an
ent
erpr
ises
for f
orei
gn
mar
ket e
ntry
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cut
tings
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
8.2.
3 B
USI
NES
S PL
AN
NIN
G
8.2.
2 EN
TER
PRIS
E FO
RM
ULA
TIO
N A
ND
GR
OW
TH
28
8.2.
3 B
USI
NES
S PL
ANN
ING
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
S Le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GET
SED
R
ESO
UR
CES
M
anag
ing
grow
ing
busi
ness
ent
erpr
ise
Law
s an
d re
gula
tions
go
vern
ing
ente
rpris
es s
tart
up
and
oper
atio
ns
Ente
rpris
e pr
ojec
t
de
scrib
e w
ays
of m
anag
ing
a gr
owin
g bu
sine
ss e
nter
pris
e
an
alys
e th
e la
ws
and
regu
latio
ns
that
gov
ern
busi
ness
ent
erpr
ise
star
tup
and
oper
atio
ns
appl
y p
ract
ical
ski
lls in
effe
ctiv
e ru
nnin
g of
a b
usin
ess
ente
rpris
e
St
rate
gies
to c
ope
with
gr
owin
g bu
sine
ss
ente
rpris
e
Lawsandregulations
gove
rnin
g bu
sine
ss
ente
rpris
e st
artu
p an
d op
erat
ions
St
rate
gies
to e
ffect
ivel
y ru
n a
busi
ness
ent
erpr
ise
Ex
plai
ning
stra
tegi
es o
f man
agin
g a
grow
ing
busi
ness
ent
erpr
ise
Dis
cuss
ing
the
law
s an
d re
gula
tions
in p
lace
gov
erni
ng
busi
ness
ent
erpr
ise
star
tup
and
oper
atio
ns
Dis
cuss
ing
effe
ctiv
e w
ays
of
runn
ing
a bu
sine
ss e
nter
pris
e
R
ecom
men
ded
text
book
s
Cas
e st
udie
s
ICT
tool
s: in
tern
et
N
ewsp
aper
cut
tings
JAW
S
Res
ourc
e pe
rson
Rel
evan
t sta
tuto
ry
inst
rum
ents
Cha
rts
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
23
8.2.
4 EN
TER
PRIS
E FI
NA
NC
E A
ND
AC
CO
UN
TIN
G
29
8.2.
4 EN
TER
PRIS
E FI
NAN
CE
AND
AC
CO
UN
TIN
G
TO
PIC
O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Atti
tude
s, S
kills
an
d K
now
ledg
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GES
TED
R
ESO
UR
CES
Rat
io a
naly
sis
ex
plai
n th
e di
ffere
nt ty
pes
of
acco
untin
g ra
tios
ca
lcul
ate
ratio
s fro
m g
iven
dat
a
eval
uate
the
impo
rtanc
e of
ratio
an
alys
is i
n en
terp
rise
Ac
coun
ting
ratio
s su
ch
as :
-pro
fitab
ility
ratio
-li
quid
ity ra
tio
-inve
stm
ent r
atio
-C
apita
l stru
ctur
e ra
tio
D
iscu
ssin
g ac
coun
ting
ratio
s
C
alcu
latin
g ac
coun
ting
ratio
s
Inte
rpre
tatio
n of
ratio
s
Appl
ying
acc
ount
ing
ratio
in
form
atio
n in
dec
isio
n m
akin
g
Fi
nanc
ial s
tate
men
ts
R
ecom
men
ded
text
book
s
Cha
rts
JA
WS
N
ewsp
aper
s
ICT
tool
Inve
stm
ent
Appr
aisa
l Te
chni
ques
ca
lcul
ate
Payb
ack
Perio
d (P
P),
NetPresentValue(N
PV)a
nd
Aver
age
Rat
e of
Ret
urn
(AR
R)
ev
alua
te th
e ap
prai
sal m
etho
ds
expl
ain
the
influ
ence
of
qual
itativ
e fa
ctor
s on
fina
l in
vest
men
t dec
isio
ns.
In
vest
men
t App
rais
al
Tech
niqu
es
-Pay
back
Per
iod
-NetPresentValue
-A
vera
ge R
ate
of R
etur
n
CalculatingPP
,NPV
andARR
D
ebat
ing
on th
e ad
vant
ages
and
di
sadv
anta
ges
of e
ach
tech
niqu
es
Dis
cuss
ing
qual
itativ
e fa
ctor
s on
in
vest
men
t dec
isio
ns
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Dec
isio
n Tr
ees
dr
aw d
ecis
ion
trees
ca
lcul
ate
expe
cted
val
ue
mak
e de
cisi
on u
sing
dec
isio
n tre
e di
agra
ms
ev
alua
te th
e im
porta
nce
of
deci
sion
tree
s to
a b
usin
ess
deci
sion
D
ecis
ion
Tree
Dia
gram
- el
emen
ts o
f a d
ecis
ion
tree
diag
ram
-
expe
cted
val
ue
- pr
obab
ility
D
raw
ing
a de
cisi
on tr
ee d
iagr
am
M
akin
g de
cisi
ons
usin
g a
tree
diag
ram
D
iscu
ssin
g th
e im
porta
nce
of
deci
sion
tree
s in
bus
ines
ses
R
ecom
men
ded
text
book
s
Cha
rts
N
ewsp
aper
s
ICT
tool
s
Cos
t-Ben
efit
Anal
ysis
(CB
A)
de
scrib
e th
e co
ncep
t of c
ost-
bene
fit a
naly
sis
eval
uate
the
impo
rtanc
e of
cos
t-be
nefit
ana
lysi
s in
bus
ines
s
C
ost-B
enef
it An
alys
is
- Ec
onom
ic a
nd S
ocia
l be
nefit
s -
econ
omic
and
soc
ial
cost
s
D
ebat
ing
the
adva
ntag
es a
nd
disa
dvan
tage
s of
cos
t-ben
efit
anal
ysis
Appl
ying
CBA
to lo
cal p
roje
cts
R
ecom
men
ded
text
book
s
Cha
rts
N
ewsp
aper
s
ICT
tool
s
Bud
getin
g
di
scus
s th
e im
porta
nce
of
budg
etin
g in
ent
erpr
ises
Impo
rtanc
e of
bud
gets
to
Ev
alua
ting
the
impo
rtanc
e of
bu
dget
Rec
omm
ende
d te
xtbo
oks
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
23
24
30
ex
plai
n di
ffere
nt ty
pes
of
budg
ets
an e
nter
pris
e
Ty
pes
of b
udge
ts s
uch
as :
- ca
sh b
udge
t -
sale
s bu
dget
-
purc
hase
s bu
dget
-
mas
ter b
udge
t
D
iscu
ssin
g di
ffere
nt ty
pes
of
budg
ets
Pr
epar
ing
a sa
mpl
e bu
dget
C
harts
JAW
S
New
spap
ers
IC
T to
ols
8.2.
5 PE
OPL
E IN
BU
SIN
ESS
ENTE
RPR
ISES
31
8.2
.5 P
EOPL
E IN
BU
SIN
ESS
ENTE
RPR
ISES
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
S Le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e, s
kills
and
at
titud
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GES
TED
R
ESO
UR
CES
H
uman
R
esou
rces
M
anag
emen
t (H
RM
)
ex
plai
n th
e pu
rpos
e an
d fu
nctio
ns
ofHRM
in a
bus
ines
s en
terp
rise
di
scus
s th
e ro
le o
f hum
an re
sour
ce
plan
ning
in a
bus
ines
s en
terp
rise
HRMfunctionssuchashum
an
reso
urce
s pl
anni
ng, r
ecru
itmen
t, se
lect
ion,
trai
ning
and
dev
elop
men
t, jo
b ev
alua
tion,
rem
uner
atio
n,
perfo
rman
ce a
ppra
isal
Hum
anre
sourcesplanning:
- D
eter
min
ing
job
dem
and
- Jo
b ad
verti
sem
ent
- Jo
b de
scrip
tion
- Jo
b sp
ecifi
catio
n -
Empl
oym
ent c
ontra
ct
- D
isci
plin
e
DiscussingtheHRMfunctionsina
businessorganization
Holdingsimulationssuchas:
inte
rvie
ws,
trai
ning
, per
form
ance
re
view
s,
D
iscu
ssin
g th
e ro
le o
f hum
an
reso
urce
man
ager
s in
hum
an
reso
urce
pla
nnin
g
PreparingHum
anResourcestools
such
as
job
desc
riptio
ns, j
ob
adve
rtise
men
ts
R
ecom
men
ded
text
book
s
Cha
rts
JA
WS
N
ewsp
aper
s
ICT
tool
s
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
25
32
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
ski
lls a
nd
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
explainthefunctionofHum
an
Res
ourc
es m
anag
ers
in
labo
ur/m
anag
emen
t rel
atio
ns
an
alys
e th
e st
ages
in th
e ne
gotia
tion
proc
ess
Labour/managem
entrelations:
- Labourlegislation
- C
olle
ctiv
e ba
rgai
ning
-
Dis
pute
set
tlem
ent
- Pr
omot
ion
of c
oope
ratio
n be
twee
n m
anag
emen
t and
wor
k-fo
rce
Nee
d fo
r neg
otia
tion
Stag
es in
the
nego
tiatio
n pr
oces
s:
- Pr
epar
atio
n -
Esta
blis
hing
the
nego
tiatin
g en
viro
nmen
t -
Expl
orin
g ne
eds
- Te
stin
g un
ders
tand
ing
and
summarizing
- N
egot
iatin
g yo
ur p
ositi
on
- R
each
ing
agre
emen
t
Ex
plai
ning
man
agem
ent f
unct
ion
in la
bour
rela
tions
Holdingsimulationssuchas:
hear
ings
, ter
min
atio
n of
con
tract
, gr
ieva
nce
hand
ling
proc
edur
e
Asse
ssin
g th
e st
ages
in th
e ne
gotia
tion
proc
ess
R
ecom
men
ded
text
book
s
Cha
rts
IC
T to
ols
dist
ingu
ish
betw
een
train
ing
and
deve
lopm
ent
ev
alua
te th
e di
ffere
nt tr
aini
ng
met
hods
asse
ss th
e im
porta
nce
of
train
ing
in a
bus
ines
s en
terp
rise
di
scus
s th
e si
gnifi
canc
e of
job
eval
uatio
n to
a b
usin
ess
ente
rpris
e
explaintheroleofH
RM
perta
inin
g to
hea
lth a
nd s
afet
y at
th
e w
ork
plac
e
Tr
aini
ng a
nd d
evel
opm
ent
Job
eval
uatio
n
Healthandsafety
D
iffer
entia
ting
betw
een
train
ing
and
deve
lopm
ent
As
sess
ing
the
appr
opria
tene
ss o
f th
e di
ffere
nt tr
aini
ng m
etho
ds
D
iscu
ssin
g th
e si
gnifi
canc
e of
tra
inin
g in
bus
ines
s en
terp
rise
As
sess
ing
the
impo
rtanc
e of
job
eval
uatio
n
DiscussingroleofH
RMinhealth
and
safe
ty
R
ecom
men
ded
text
boo
ks
IC
T to
ols
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
26
8.2.
6 M
AR
KET
S A
ND
MA
RK
ETIN
G
33
8.2.
6 M
ARK
ETS
AND
MAR
KET
ING
TO
PIC
LE
ARN
ING
OB
JEC
TIVE
S Le
arne
rs s
houl
d be
abl
e to
: C
ON
TEN
T (K
now
ledg
e,
skill
s an
d at
titud
e)
NO
TES
AND
SU
GG
ESTE
D
ACTI
VITI
ES
SUG
GES
TED
R
ESO
UR
CES
M
arke
ting
Mix
Expl
ain
the
com
pone
nts
of
mar
ketin
g m
ix
desc
ribe
a pr
oduc
t and
its
feat
ures
ou
tline
the
new
pro
duct
de
velo
pmen
t(NPD
) pr
oces
s
illu
stra
te th
e pr
oduc
t life
cyc
le
(PLC
)model
ev
alua
te th
e im
porta
nce
of N
PD,
PLC,packagingandbranding
eval
uate
fac
tors
influ
enci
ng
pric
ing
deci
sion
s
ev
alua
te th
e ap
prop
riate
ness
of
diffe
rent
pric
ing
stra
tegi
es
C
ompo
nent
s of
mar
ketin
g m
ix (
7Ps)
-
prod
uct
- pr
ice
- pr
omot
ion
- pl
ace
- ph
ysic
al e
vide
nce
- pe
ople
-
proc
esse
s
Pr
oduc
t fe
atur
es
- ne
w p
rodu
ct
deve
lopm
ent (
NPD
) -
prod
uct l
ife
cycle(PL
C)
- pa
ckag
ing
- br
andi
ng
Pric
e:
Fact
ors
influ
enci
ng p
ricin
g de
cisi
ons
- co
sts
- co
mpe
titio
n -
dem
and
-
mar
ket c
ondi
tion
- bu
sine
ss o
bjec
tives
Pric
ing
Stra
tegi
es
- pe
netra
tion
pric
e st
rate
gy
- sk
imm
ing
pric
e st
rate
gy
- pr
ice
disc
rimin
atio
n -
com
petit
ive
pric
ing
D
escr
ibin
g m
arke
t mix
var
iabl
es
Iden
tifyi
ng fe
atur
es o
f a p
rodu
ct
Des
igni
ng a
nd d
evel
opin
g a
new
pr
oduc
t
D
iscu
ssin
g th
e im
porta
nce
of
NPD
,PLC
,packagingand
bran
ding
D
ebat
ing
fact
ors
influ
enci
ng
pric
ing
deci
sion
s
D
iscu
ssin
g ap
prop
riate
ness
of
pric
ing
stra
tegi
es
C
harts
Rec
omm
ende
d te
xt
book
s
Jour
nals
New
spap
ers
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
26
27
34
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
ev
alua
te v
ario
us p
rom
otio
nal
tool
s
ex
plai
n fa
ctor
s in
fluen
cing
pr
omot
iona
l bud
get
eval
uate
diff
eren
t pro
mot
iona
l m
edia
and
adv
ertis
ing
agen
cies
de
scrib
e va
rious
dis
tribu
tion
chan
nels
ev
alua
te fa
ctor
s in
fluen
cing
ch
oice
of d
istri
butio
n ch
anne
ls
Asse
ss th
e im
pact
of e
ach
mar
ketin
g m
ix v
aria
bles
bus
ines
s en
terp
rise
Expl
ain
the
impo
rtanc
e of
eac
h
Pr
omot
ion
prom
otio
nal t
ools
- ad
verti
sing
-
sale
s pr
omot
ion
- di
rect
mar
ketin
g -
pers
onal
sel
ling
- in
tera
ctiv
e/in
tern
et
mar
ketin
g -
publ
ic
rela
tions
/pub
licity
Prom
otio
nal b
udge
t
Prom
otio
nal m
edia
and
ag
enci
es s
uch
as ra
dio,
in
tern
et, n
ewsp
aper
s
Pl
ace
fact
ors
influ
enci
ng c
hoic
e of
di
strib
utio
n ch
anne
ls
- na
ture
of p
rodu
ct
- co
sts,
nat
ure
of th
e m
arke
t and
thei
r lo
catio
n
- pr
esen
t dis
tribu
tion
met
hod
of th
e fir
m
- m
etho
ds a
dopt
ed b
y co
mpe
titor
s se
gmen
ts o
f the
mar
ket
serv
ed
M
arke
t diff
usio
n an
d pr
oduc
t con
trol
Pe
ople
-
recr
uitm
ent o
f rig
ht
staf
f
D
escr
ibin
g va
rious
pro
mot
iona
l to
ols
D
iscu
ssin
g fa
ctor
s in
fluen
cing
pr
omot
iona
l bud
get
Prep
arin
g a
pro
mot
iona
l bud
get
usin
g th
e ru
nnin
g pr
ojec
t
P
rom
otin
g a
scho
ol fu
nctio
n or
pr
oduc
t usi
ng v
ario
us m
edia
D
iscu
ssin
g th
e fa
ctor
s in
fluen
cing
ch
oice
of d
istri
butio
n ch
anne
ls
Eval
uatin
g th
e im
pact
of m
arke
t
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
28
35
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
mar
ketin
g m
ix v
aria
ble
(7 P
s)
in
tegr
ate
the
mar
ketin
g m
ix
varia
bles
tow
ards
the
succ
ess
of
an e
nter
pris
e
- tra
inin
g of
sta
ff -
inte
rnal
mar
ketin
g
Proc
esse
s -
serv
ice
deliv
ery
proc
edur
es
- cu
stom
er c
entre
dnes
s of
pro
cedu
res
Ph
ysic
al E
vide
nce
- am
bien
ce
- cl
eanl
ines
s -
sign
age
- st
ruct
ures
-
equi
pmen
t
Inte
grat
ion
of th
e m
arke
ting
mix
var
iabl
es
mix
var
iabl
e
Dis
cuss
ing
the
inte
rdep
ende
nce
of th
e m
arke
ting
mix
var
iabl
es
Iden
tify
suita
ble
mar
ket s
trate
gies
fo
r a c
hose
n lo
cal p
roje
ct
Prod
uct p
ortfo
lio
plan
ning
expl
ain
the
term
pro
duct
por
tfolio
pl
anni
ng
ev
alua
te th
e us
eful
ness
of
prod
uct p
ortfo
lio p
lann
ing
mod
els
ap
ply
prod
uct p
ortfo
lio p
lann
ing
mod
els
on e
nter
pris
es
Pr
oduc
t por
tfolio
pla
nnin
g
Prod
uct p
ortfo
lio p
lann
ing
mod
els
such
as:
-
Bost
on m
atrix
-
Anso
ff m
atrix
D
iscu
ssin
g pr
oduc
t por
tfolio
pl
anni
ng
An
alyzingBo
stonMatrixand
Anso
ff M
atrix
Impl
emen
ting
Bost
on M
atrix
and
An
soff
Mat
rix o
n en
terp
rises
C
harts
Rec
omm
ende
d te
xt
book
s
Jour
nals
New
spap
ers
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
28
29
36
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
E-bu
sine
ss a
nd th
e en
terp
rise
expl
ain
the
conc
ept o
f e-
busi
ness
ev
alua
te th
e im
porta
nce
of e
-bu
sine
ss fo
r an
ente
rpris
e
co
nduc
t bus
ines
s on
line
E-
com
mer
ce
- Bu
sine
ss m
odel
s su
ch
as B
2B, B
2C,B2G
E-m
arke
ting
such
as
web
site
, soc
ial
med
ia, e
lect
roni
c m
edia
D
iscu
ssin
g th
e co
ncep
t of e
-bu
sine
ss
Des
crib
ing
with
the
aid
of
exam
ples
e-m
arke
ting
and
e-co
mm
erce
Dis
cuss
ing
the
pros
and
con
s of
co
nduc
ting
busi
ness
onl
ine
C
harts
Rec
omm
ende
d te
xt
book
s
ICT
tool
s
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
30
37
8.2.
7 O
PER
ATIO
NS
MAN
AGEM
ENT
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
Inve
ntor
y M
anag
emen
t
expl
ain
the
role
and
pur
pose
of
stoc
k co
ntro
l with
in b
usin
ess
ro
le a
nd p
urpo
se o
f sto
ck
cont
rol
D
iscu
ssin
g th
e ro
le a
nd p
urpo
se
of s
tock
con
trol
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusiness
id
entif
y th
e be
nefit
s an
d co
sts
of
hold
ing
stoc
k an
d no
t hol
ding
st
ock
expl
ain
way
s of
redu
cing
sto
ck
hold
ing
cost
s w
hils
t min
imis
ing
the
risk
of s
tock
-out
eval
uate
the
diffe
rent
met
hods
of
stoc
k co
ntro
l
expl
ain
the
use
of s
tock
con
trol
char
t in
inve
ntor
y m
anag
emen
t
ex
amin
e th
e fa
ctor
s th
at in
fluen
ce
the
leve
l of s
tock
hel
d by
a
busi
ness
at a
ny g
iven
poi
nt
St
ock
hold
ing
bene
fits
and
cost
s
Stoc
k co
ntro
l met
hods
-
Just
in ti
me
- Ec
onom
ic o
rder
qu
antit
y -
Stoc
k co
ntro
l cha
rt
Fact
ors
dete
rmin
ing
leve
l of
stoc
k he
ld
D
iscu
ssin
g th
e be
nefit
s an
d co
st o
f ho
ldin
g st
ock
and
not h
oldi
ng s
tock
Su
gges
ting
way
s of
redu
cing
sto
ck
hold
ing
cost
s w
hils
t min
imis
ing
the
risk
of s
tock
-out
D
iscu
ssin
g th
e di
ffere
nt m
etho
ds o
f st
ock
cont
rol
M
anag
ing
proj
ect s
tock
usi
ng
appr
opria
te s
tock
con
trol m
etho
ds
Res
earc
hing
and
pre
sent
ing
on
fact
ors
influ
enci
ng th
e le
vel o
f sto
ck
held
by
a bu
sine
ss a
t any
giv
en
poin
t
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusinesses
Qua
lity
cont
rol a
nd
assu
ranc
e
di
stin
guis
h be
twee
n qu
ality
con
trol
and
qual
ity a
ssur
ance
disc
uss
the
impo
rtanc
e of
qua
lity
cont
rol a
nd q
ualit
y as
sura
nce
in
prod
uctio
n
eval
uate
met
hods
of q
ualit
y co
ntro
l an
d qu
ality
ass
uran
ce
D
iffer
ence
s be
twee
n qu
ality
co
ntro
l and
qua
lity
assu
ranc
e
Impo
rtanc
e of
qua
lity
cont
rol
M
etho
ds o
f qua
lity
cont
rol
and
qual
ity a
ssur
ance
suc
h as
: To
tal q
ualit
y m
anag
emen
t -
Qua
lity
assu
ranc
e st
anda
rds
D
iffer
entia
ting
qual
ity c
ontro
l fro
m
qual
ity a
ssur
ance
Dis
cuss
ing
the
adva
ntag
es a
nd
disa
dvan
tage
s of
qua
lity
cont
rol i
n pr
oduc
tion
D
iscu
ssin
g th
e m
etho
ds o
f qua
lity
cont
rol a
nd q
ualit
y as
sura
nce
Visiting
loca
l man
ufac
turin
g bu
sine
sses
R
ecom
men
ded
text
bo
oks
IC
T to
ols
Localbusinesses
Stan
dard
s As
soci
atio
n of
Zi
mba
bwe
Busi
ness
Ent
erpr
ise
Skills
Syl
labu
s Fo
rms
5 - 6
30
31
38
TOPI
C
LEAR
NIN
G O
BJE
CTI
VES
Lear
ners
sho
uld
be a
ble
to:
CO
NTE
NT
(Kno
wle
dge,
sk
ills
and
attit
ude)
N
OTE
S AN
D S
UG
GES
TED
AC
TIVI
TIES
SU
GG
ESTE
D
RES
OU
RC
ES
- Be
nchm
arki
ng
- Tr
aini
ng a
nd
deve
lopm
ent
- In
spec
tion
and
test
ing
- Q
ualit
y ci
rcle
s
Kaizen(continuous
impr
ovem
ent)
Crit
ical
Pat
h An
alys
is (C
PA)
ex
plai
n th
e m
ain
feat
ures
of a
ne
twor
k di
agra
m
calc
ulat
e m
inim
um p
roje
ct d
urat
ion
usin
g gi
ven
diag
ram
s
ev
alua
te th
e si
gnifi
canc
e of
CPA
Fe
atur
es o
f net
wor
k di
agra
m
- no
de
- ac
tivity
-
dum
my
- cr
itica
l act
iviti
es
- no
n-cr
itica
l act
iviti
es
- cr
itica
l pat
h -
float
Id
entif
ying
ele
men
ts o
f net
wor
k di
agra
m
Ex
plai
ning
the
elem
ents
of a
ne
twor
k di
agra
m
Cal
cula
ting
min
imum
p
roje
ct d
urat
ion
usin
g gi
ven
diag
ram
s
D
iscu
ssin
g th
e us
eful
ness
of C
PA
in a
n en
terp
rise
R
ecom
men
ded
text
bo
oks
Localconstruction
com
pani
es
IC
T to
ols
Wor
k st
udy
expl
ain
the
conc
ept w
ork
stud
y
ev
alua
te th
e im
porta
nce
of w
ork
stud
y
M
etho
d st
udy
Ti
me/
Mea
sure
men
t stu
dy
D
iscu
ssin
g co
ncep
ts o
f met
hod
stud
y an
d tim
e/m
easu
rem
ent s
tudy
C
arry
ing
out t
he s
tudi
es lo
cal
busi
ness
ven
ture
s
D
ebat
ing
the
sign
ifica
nce
of w
ork
stud
y in
an
ente
rpris
e
R
ecom
men
ded
text
bo
oks
IC
T to
ols
32
9.0 ASSESSMENT
9.1 ASSESSMENT OBJECTIVES
Learnerswillbeassessedontheirabilityto:
• explainrelevanttermsusedinBusinessandEnterpriseSkills• demonstrateknowledgeofprinciples,techniquesandideasinBusinessandEnterpriseSkills• interpretinformationthroughnumeracyandliteracy• analysesignificantfactorstoconsiderinbusinessandenterprisesituations• applyknowledge,criticalunderstandingandenterprisingskillstobusinesssituations• makeinformeddecisionsonenterprisingissues• communicatebusinessinformationinalogicalandcoherentmanner• executeacquiredenterprisingskillsinbusinessprojectsinanethicalmanner
9.2 SCHEME OF ASSESSMENT
The syllabus scheme of assessment is grounded on the principle of inclusivity. Arrangements, accommodations and modificationsshouldbevisibleinbothcontinuousandsummativeassessmenttoenablelearnerswithspecialneedsto access assessment. Continuous and summative assessment will be done in the theory, assignment and practical components of the syllabus. Weighting of the components are as follows:
Continuous Assessment 40%Summative Assessment 60%
39
9.0 ASSESSMENT 9.1 ASSESSMENT OBJECTIVES
Learnerswillbeassessedontheirabilityto: explain relevant terms used in Business and Enterprise Skills demonstrate knowledge of principles, techniques and ideas in Business and Enterprise Skills interpret information through numeracy and literacy analyse significant factors to consider in business and enterprise situations apply knowledge , critical understanding and enterprising skills to business situations make informed decisions on enterprising issues communicate business information in a logical and coherent manner execute acquired enterprising skills in business projects in an ethical manner
9.2 SCHEME OF ASSESSMENT
The syllabus scheme of assessment is grounded on the principle of inclusivity. Arrangements, accommodations and modifications should be visible in both continuous and summative assessment to enable learners with special needs to access assessment.
Continuous and summative assessment will be done in the theory, assignment and practical components of the syllabus. Weighting of the components are as follows: Continuous Assessment 40% Summative Assessment 60%
9.2.1 SPECIFICATION GRID
Paper Knowledge with
Understanding % Application % Analysis % Evaluation % Total
% 1 10 10 6 4 30 2 10 8 7 5 30 Total 20 18 13 9 60
40
9.2.2 CONTINUOUS ASSESSMENT Continuous Assessment will comprise theory tests, projects and assignments as illustrated below: Terms 1 2 3 4 5 6 Weighting %
Theory Tests 1 1 1 1 - 10 Assignments 1 1 1 1 1 - 10 Practical Projects 1 (20%) 20 TOTAL 40
9.3 SUMMATIVE ASSESSMENT Paper 1: Case Study The paper consists of 2 sections Section A: Structured questions 40 marks Section B: 2 Case studies 60 marks Time: 3 hours Weighting: 30% Paper 2: Essays 4 essays out of 10 will be answered 100 marks Time: 3 hours Weighting: 30% 9.4 EXAMINATIONS Title Duration Marks Weighting (%)
Paper 1 – Case Study 3 hours 100 30 Paper 2 – Essays 3 hours 100 30
9.3 SUMMATIVE ASSESSMENT
Paper 1: Case Study
The paper consists of 2 sectionsSection A: Structured questions 40 marks Section B: 2 Case studies 60 marks
Time:3 hours
Business Enterprise Skills Syllabus Forms 5 - 6
33
Weighting: 30%
Paper 2: Essays
4 essays out of 10 will be answered 100 marks
Time: 3 hours
Weighting: 30%
40
9.2.2 CONTINUOUS ASSESSMENT Continuous Assessment will comprise theory tests, projects and assignments as illustrated below: Terms 1 2 3 4 5 6 Weighting %
Theory Tests 1 1 1 1 - 10 Assignments 1 1 1 1 1 - 10 Practical Projects 1 (20%) 20 TOTAL 40
9.3 SUMMATIVE ASSESSMENT Paper 1: Case Study The paper consists of 2 sections Section A: Structured questions 40 marks Section B: 2 Case studies 60 marks Time: 3 hours Weighting: 30% Paper 2: Essays 4 essays out of 10 will be answered 100 marks Time: 3 hours Weighting: 30% 9.4 EXAMINATIONS Title Duration Marks Weighting (%)
Paper 1 – Case Study 3 hours 100 30 Paper 2 – Essays 3 hours 100 30
Business Enterprise Skills Syllabus Forms 5 - 6
34
Business Enterprise Skills Syllabus Forms 5 - 6
9.5 ASSESSMENT MODEL
Business Enterprise Skills learning area will be assessed through continuous and summative assessment
Assessment of learner performance in Business Enterprise Skills 100%
Continuous assessment 40%
Continuous assessment 40%
Summative Assessment 60%
Summative Assessment 60%
FINALMARKSBusiness Enterprise Skills100%
Theory Tests 10%
Profiling
Profile
Exit Profile
Assignments 10%
PracticalProjects
20%
Paper 1: 30%
Paper 2: 30%
