Embed Size (px)
DESCRIPTION
Chapter 12 Integrating the Organization from End-to-End – Enterprise Resource Planning 12-3
Citation preview
Business Driven
TechnologyUnit 3
McGraw-Hill/Irwin Copyright © 2013 by The McGraw-Hill Companies, Inc. All rights reserved.
Streamlining Business Operations
Unit ThreeOChapter Nine – Enabling the
Organization – Decision Making
OChapter Ten – Extending the Organization – Supply Chain Management
OChapter Eleven – Building a Customer-centric Organization – Customer Relationship Management
OChapter Twelve – Integrating the Organization from End-to-End – Enterprise Resource Planning 12-2
Chapter 12Integrating the
Organization from End-to-End – Enterprise Resource
Planning12-3
LEARNING OUTCOMES1. Describe the role information
plays in enterprise resource planning systems
2. Explain the business value of integrating supply chain management, customer relationship management, and enterprise resource planning systems
12-4
Enterprise Resource Planning OAt the heart of all ERP systems is a
database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system
12-5
Enterprise Resource Planning OERP systems automate business
processes
12-6
Bringing the Organization Together
The organization before ERP
12-7
Bringing the Organization TogetherO ERP – bringing the organization
together
12-8
The Evolution of ERP
12-9
Integrating SCM, CRM, and ERP
O SCM, CRM, and ERP are the backbone of e-business
O Integration of these applications is the key to success for many companies
O Integration allows the unlocking of information to make it available to any user, anywhere, anytime
12-10
Integrating SCM, CRM, and ERP
O General audience and purpose of SCM, CRM and ERP
12-11
Integration ToolsOMany companies purchase modules
from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules togetherO Middleware – several different types of
software which sit in the middle of and provide connectivity between two or more software applications
O Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors
12-12
Integration ToolsO Data points where SCM, CRM, and ERP integrate
12-13
Enterprise Resource Planning
O ERP systems must integrate various organization processes and be:O FlexibleO Modular and openO ComprehensiveO Beyond the company
12-14
LEARNING OUTCOME REVIEW
ONow that you have finished the chapter please review the learning outcomes in your text
12-15
