Mohammed Abu Al Haj

Business Development Manager- Government & Education

Etisalat Enterprise Solutions

Agenda

Etisalat Group Overview

Etisalat Enterprise Solutions

Mobility Solutions for Education Sector

New at Etisalat

Conclusion

Etisalat In Brief

5 %RevenueYear on year growth in revenue

4 %Group ProfitYear on year growth in profit

30.8 b

RevenueAED 30.8 billion revenue in 2009

107 mCustomersSupporting over 107 million subscribers in 18 countries representing an increase of 34%

15thRanking15th telecom company based on its net profit on the Financial times top 500 2009

85,000EmployeesOver 85000 employees worldwide

Nigeria

Unified License

Population: 148 million

Customers: 2 million

Saudi Arabia

- Mobily

Population: 25 million

Customers : 18 million

Egypt

3G Mobile License:

Population: 76 million

Customers : 13 million

Tanzania

Zantel

Population: 40 million

Customers : 1 million

Sudan - Canar

Population: 39 million

Customers: 200k

Pakistan - PTCL

Population: 162 million

Customers 21 million

Afghanistan

Population: 22m

Customers :2.2million

Atlantique Telecom

Benin, Burkina Faso, Gabon, Ivory

Coast, Niger, Togo, Central African

Republic

Population: 70 million

Customers :4 million

India

UASL license in 15

circles

Population 1.123

billion

Indonesia

PT Excelcomindo

Population 226 million

Customers : 22 million

Covering 2 billion population

UAE

Population: 5m

Customers : 10m

Sri Lanka

Population: 20m

Customers : 2.2m

Serving over 107 million customers across

18 countries

Atlantique Telecom

Canar

Etisalat Misr

Etisalat Nigeria

Zantel

Etihad Etisalat (Mobily)

Thuraya

Etisalat Afghanistan

Excelcominido Pratama TBK

Pakistan Telecommunications Company (PTCL)

Swan Telecom

Etisalat Sri Lanka

Etisalat International

6

Egypt (66%)

Awarded 3rd

mobile license

in Egypt

Pakistan

Acquired 26% of

PTCL, integrated /

2nd

mobile operator

Mobily KSA (35%)

Awarded

2nd mobile

License in KSA

1997

Satellite

34.5% of Thuraya

Tanzania

34% of Zanzibar

Telecom Ltd.

Canar Sudan

Founder (37%) of

2nd fixed line

operator in Sudan

Atlantique

Telecom

Acquired 50%

in holding of seven

operators in Africa

Afghanistan

Awarded 4th

GSM license

in Afghanistan

India

45% stake in

Swan Telecom

200720062004 20051999 2008

Indonesia

Acquired 16% of

Excelcomindo

Saudi Arabia

Acquired Bayanat

Al-Oula (data

provider)

Nigeria

Acquired 40% of

EMTS

Atlantique Telecom

Increased stake

to 70% (recently

increased to 82%)

Canar Sudan

Increased stake

to 82%

Zantel

Increased stake

to 51%

2009

Sri Lanka

100% Stake

Etisalat International Expansion (History)

We are evolving our global / regional

corporate offering

Fragmented Consistent

Afghanistan

Misr

Nigeria

Some Accolades

WORLD’S BEST INTERNATIONAL

CARRIER

Our Operational & infrastructuralachievements were recognizedwhen Etisalat was named “WorldsBest International Carrier byWorld Communications Awards(WCA Year on year growth inrevenue

SUPER BRAND

Our focus on continuouslyinvesting & nurturing the Etisalatbrand was recognized by it beingawarded ‘Super brand’ status bythe Super brand council

CUSTOMER CARE AWARD

For efficient customer careEtisalat was awarded the 3 middleeast customer care excellenceaward in Feb 2009

Best Operator in Emerging Markets 2010Finance and Investments Middle East 2010

Etisalat Enterprise Solutions

Your ICT Partner of Choice

Business Solutions Vision

While:

Delivering in quality & timely mannerFocusing on after sales customer support

services

Through:

Total end-to-end managed telecom & ICT solutions

Support Enterprise Customers & Government Agencies to:

Grow their business Differentiate themselves Be competitive

Etisalat Product MIX to facilitate ONE

STOP SHOP for your ICT needs

Business Connectivity

Mobility

Managed ICT eServices

State of the art Product MIX that facilitates your business &

technology needs

Product segmentations to ensure good customer

experience

Continuous commitment to ensure state of the art

technology and services

Ever growing services that meets

customer needs

IP Connect

Leased Line

ATM

Frame Relay

Audio Conference

Internet Leased Line

Business One

ISDN

Toll Free

PABX

Call Centre

Campus LAN

BU

SIN

ES

S C

ON

TIN

UIT

Y

Blackberry

SMS Broadcast

Bulk GPRS

Push to Talk

Mobile PBX

Postpaid Mobile

Prepaid Mobile

Mobile Business Data

Value SMS

MMS

Hotspots

Mobile Cam

MO

BIL

ITY

Services Cont’d

Managed WAN

Datacenter Colocation

eHosting

Managed Data Centre

eSecurity

Qualysguard

eMail Defend

PKI & Identity management

Hosted Exchange

Unified Communication

Managed Security Services

MA

NA

GE

D IC

T

Internet Payment

eZeePay

Biz Direct

mPayments

Mobile Money Remittance

mWallet

Public Cask Payment Services

eS

ER

ViC

ES

and Market Segmentation Approach ...

SMB Clients Enterprise Clients

Regional Sales Enterprise Sales

Air

lin

es

Fin

an

ce

He

alt

h &

Ho

s

Med

ia

Wh

ole

sale

s

& R

eta

il

Co

ng

lom

era

tes

Go

vern

men

t

Ed

ucati

on

Oil

& E

ne

rgy

Co

ns

tru

cti

on

Business Development

Fix

ed

Wir

ele

ss

eB

usin

ess

Man

ag

ed

Product Marketing

Op

era

tio

ns

Product Development

Customer centric approach and

dedicated segment expertise…

Core Strength

Business Development

Service Delivery

Education

Segment

Customers Solu

tion

Arc

hitects

Sale

s

… with many years of experience of supporting Education

Growing List of ICT Partners

Some of Etisalat major strategic partners are:

17

Key Mobility Solutions for Education

Enable you as mobile user to experience “Fixed PBX like

features on mobile” without the upfront investment that is

needed to build fixed PBX systems.

Features

Business/Personal Calls Split Billing

Outgoing Call Blocking

Mobile Hunt Group: Create groups within your company

and assign one mobile number to each group

Mobile Extension Number

Call Divert

Key Mobility Solutions for Education

A complete interactive communication solution. Allows two way

text, voice, video and full multimedia communication.

Features

Instant messaging – type your message once and forward

it to many users in seconds

Guaranteed message delivery to recipients

Secure and private

Easy and cost-effective

Eliminates unnecessary paperwork and saves time, efforts

and money

Key Mobility Solutions for Education

MBD is a flexible mobile IP service that fulfils Internet or intranet

connectivity needs for businesses over Etisalat’s mobile

network, which supports GPRS, EDGE, 3G, 3.5G and 3.75G

Features

Shared or per SIM Packages

IP connectivity from any where in the UAE at speeds up to

21Mbps

Secure connectivity

Very easy to setup, you can do it yourself (Plug and play)

We Understand your Needs ...

34 YEARS EXPEREINCEEtisalat - Since 1976

Experienced, Reliable and Innovative

Service Provider…

Thank You