A N N U A L R E P O R T 2 0 1 0

Business Continuity & Technology Solutions

Plan. Prepare. Protect.

To find unique ways to solve business continuity and technology problems for credit unions while increasing efficiency, productivity and enhancing member service.

• Createacompletebusinesscontinuityprogramthathasvaluefortheentireorganization

• Developasustainable,actionabletestingmethod

• Designaplanthatisaccessible

• Leveragethelatesttechnologytoenhanceefficiency

Ongoing Operations is there when your members need you most!

Mission

Ongoing Operations is the leading provider of Business Continuity and Disaster Recovery Solutions to over 130 credit unions nationwide. We have developed strong relationships with industry partners and protect one-fifth of all industry assets and millions of members.

Beyond just backing up credit unions’ key systems, OngoingOperationstakesaholisticapproachtobusinesscontinuitytoensurethat all of your systems and member communication channels stayupandrunning–nomatterwhat.

Only Ongoing Operations offers the advanced technical expertiseandguidancecreditunionsneed,alongwithadeepunderstandingof the credit union industry. We are your credit union’s partner inthe development of complete business continuity solutions andtechnology strategies and we will stand with you 100% to ensureactualrecovery.

Unlikeothervendorsthatpusha“onesizefitsall”solution,OngoingOperations takes the time to understand each client’s needs andrecommends the appropriate solutions to address their uniquebusinesschallenges.

Plan. Prepare. Protect.

Celebrating Five Years of Fast-Paced Growth and New Credit Union Solutions

Ongoing Operations was formed five years ago by a small group of credit unions in theWashington, DC metropolitan area. Together, we’ve come a long way in building morecomplete business continuity programs and utilizing new technologies to help creditunions become more efficient. In its first five years, the CUSO has grown from serving ahandfulof localclientstoover130creditunionsnationwide.Wenowprotectaboutone-fifth of industry assets in one form or another and have developed strong relationshipswithmanyindustrypartners.OngoingOperationshassupportedapproximately35disasterdeclarationstodateandassistedourclientswithover250tests.

As disaster recovery & business continuity have evolved, so have our solutions. Over theyears,wehavedevelopedacompleterangeofsolutionsincluding:ahands-onprofessionalservices team to conduct the initial business impact analysis (BIA) and ongoing plandevelopment, the web-based CU Recover platform, the latest in offsite data backup &recovery solutions, connectivity to critical third parties, data center space, and dedicatedworkspace.

Nowthatmoretechnologyisshiftingtowardcloud-basedsolutions,OngoingOperationshasexpandeditsproductlinetoincludeabrandnewsuiteofservicesbuiltspecificallyforcreditunions’uniquerequirements.TheOngoingOperations’Cloudworkssolutionsfeaturebuilt-inbackupandfullyredundantinfrastructure.Theyalsoallowcreditunionstoreducetheir totalcostofownership (TCO)by leveraging theCUSO’sworld-classdatacenters fortheircombinedbackupandproductionneeds.

As we celebrate our fifth anniversary, Ongoing Operations would like to take a momentto thankouroriginal foundingcreditunions.Theircontributionsanddedicationarenowbenefiting a large part of the credit union community.We’d also like to thank all of ourclientsfortheircontinuedrelationshipwithus.Welookforwardtoworkingtogetheroverthenextfiveyearsandbeyond!

Kirk Drake President/CEO

2 Annual Report 2010

Ongoing Operations Continues to Advance the Industry with Better, Faster, and More Comprehensive Solutions

Duringthepastseveralyearsofeconomicuncertainty,creditunionsofallsizeshavebeensearchingforwaystotrimexpensesandincreaseefficiencies.Nowthatthedusthasbegunto settle and credit unions have had a chance to return their focus to the opportunitiesbeforeusin2011,wealsomustrealizethatthereisnogoingback—allwecandoismoveforward.“Businessasusual”meanssomethingverydifferenttodaythanitdid5,10,orevenjust2yearsago.Technologyisevolvingmorerapidlythaneverbefore,andourmembersexpectcreditunionstokeeppace.

Credit unions everywhere want to continue to provide the best possible products andservicestoourmembers.Intoday’sworld,whatdoourmemberswantmost?Theansweris constant access, using everything from mobile banking to remote deposit capture, totheirfinancialinstitutionandalloftheiraccounts—accessthatmustbebothreliableandconvenient.Toprovidethisaccess,creditunionsneedacompletebusinesscontinuityplan— but that’s just the beginning. As credit unions move forward and continue to launchthe“nextbigthing,”it’simperativethatwefindmoreandbetterwaystouseourindustry’sunique competitive advantage: collaboration. Collaboration allows us to exponentiallyexpandthebenefitsofnewproductsandservicesforcreditunionseverywhere.

CreditUnionServiceOrganizations (CUSOs) likeOngoingOperations (OGO)werecreatedspecifically to leverage our collaborative edge: to help propel the industry forward bydevelopingbetter,faster,andmorecomprehensivesolutionsfromwhichallcreditunionscan benefit. From crisis management solutions to everyday technology needs, OGO’sprofessionalresourcesareheretoassistyourcreditunion.

Asweusherinaneweraandcontinuetoexpandoursuiteofsolutions,IencourageyoutotakefulladvantageoftheCUSO’sresources.I’mproudtohaveplayedakeyroleasoneofOGO’sfoundersandtohaveparticipatedinOGO’sdevelopmentandgrowthovertheselast5years—andI’mconfidentthatthefutureisbright,notonlyforOGO,butalsoforCUSOsandthevitalparttheyplayinsupportingcreditunions.

Juri Valdov Chairman

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Celebrating 5 Years of Success!

2005 2006 2007 2008

FulloperationsbeganinHagerstown,MarylandwiththelaunchoftheOngoing

OperationsHeadquartersBuildingandDisasterRecoveryCenter.

Openedourthirdstrategicallylocateddatacentertohelpservemorecredit

unionsacrossthecountry.

TheOngoingOperationsCUSOwasformed.

4 Annual Report 2010

Grewtoserve60clients,expandingfromaregionalservicesprovider

toaCUSOwithanationalpresence.

2009 2010

AcquiredTeneros,anemailreplicationsolutionreliedonbyanumberofour

creditunionclients.

GrewtoServe125Clientsin23States.

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Launchednewcloud-basedsolutionssuitetohelpcreditunionsreducecapital

expendituresandincreaseefficiency.

There were several key attributes that made Ongoing Operations standapart from other providers: the breadth of their offerings, their deepunderstandingandcommitmenttothecreditunionindustry,andtheirtop-notchtechnicalexpertise.”

Lori Gall,SVPAdministrationofMid-AtlanticCorporateFederalCreditUnion

As credit unions and other businesses expand to offer more complex products, the value of a robust business continuity program increases dramatically.

Value ofOngoingOperations

Business Continuity programs are not justabout restoring IT infrastructure anymore.Credit union members and businessclients demand constant access to theiraccounts and information. Using onlinebanking and bill pay, performing creditor debit card transactions, and initiatingaccounttoaccounttransfershavebecomeeverydaytasksformanyactivecreditunionmembers. This expectation of anytimeaccess makes any outage a dramatic

experience for both themembers and thecreditunion’semployees.

Ongoing Operations is an organizationthat takes the time to understand eachof its clients’ unique needs. We werecreated by credit unions and have a deepunderstanding of the industry. This helpsus design complete business continuityprogramsthatreallyworkforcreditunions–orvirtuallyanyotherbusiness.

A Partnership with Ongoing Operations will help you:

• DevelopacompleteBusinessContinuityProgramthatyoucancounton

• Create a process that is accessible and simple to follow – for everyone in yourorganization

• Designaregulartestingprogramthat issustainableand identifiesspecificwaystoimprovetheplan

• Takeadvantageofthelatestcloud-basedtechnologytoenhanceefficiency

6 Annual Report 2010

South Western FCU Virtualizes Servers & Increases Efficiency with OGO ReplicatorOriginallyfoundedin1937toservelocalSearscatalogueemployees,SouthWesternFederalCreditUnionhasexpandedthroughmergersandSEGstoservesevencommunitiesinthelocalareaincludingWhittier,PicoRivera,SantaFeSprings,LosNietos,LaHabraHeightsandportionsofLaMirada,California.Thecreditunionnowhasapproximately14,500membersand over $146 million in assets, but its overall mission to be members“Path to FinancialSuccess”hasn’tchanged.

Asaresult,SouthWesternhassearchedforwaystobecomemoreefficientovertheyearsandensure that their servicescan remainavailable tomembersunderanycircumstance.South Western began using Ongoing Operations to help with business continuity plandevelopment on a consulting basis several years ago. As time went on, the relationshipexpandedtoincludeotherefficiencyboostingproductssuchastheweb-basedCURecoverplatform,connectivitysolutionsandtheOGOReplicator.

The Challenge: SouthWestern was looking for a way to enhance their disaster recoveryefficiency and planning to virtualize many of their servers.The solutions they had beenevaluating to replicate data offsite often included hefty licensing fees and involved thecredit union locating and managing its own co-location facility, including the back-upconnectionstheywouldneedintheeventofadisaster.

The Solution: The OGO Replicator solution was simple for the credit union to use andhelpedthemensuretheyhaduptodatedatabeforetheytransitionedserversfromphysicaltovirtual.“Wewereabletobackupeverythingontheservers,shutthemdownandthenrestoretoavirtualserverwithcompletelyuptodatedata,”saidJamesLaBorde,ComputerAnalyst.“Notonlydidthishelpusmanageourvirtualizationprojectmoreefficiently,butitwasalsoagreattestoftheDRsolution.We’remuchmoreconfidentnowthatwewillbeabletorestoreserversinanactualdisaster.”

OthermajorbenefitsofusingOngoingOperationswerethatSouthWesterncouldexpandtherelationshipovertime,takeadvantageofpre-builtconnections,andbenefitfromtheredundancyofmultipleOGOlocations.“Wedidn’thavetoimplementallofthesolutionsatonce,”remarkedMiriamNeal,VPInformationSystems.“AndOGO’sconnectivitytothethirdpartyvendorswealreadyuseforATMs,Debit&CreditCardprocessing,etc. was another deciding factor to expand our relationship.We were able togetsomuchmorebuilt-intoouroverallsolutionbecausetheyarefocusedonservingcreditunions.”AllofSouthWestern’sback-upVPNconnectionsarenowmanagedbyOngoingOperations,asignificantimprovementthatismorecost-effectivethanthecreditunion’sprevioussolution.

Case Study

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Kirk DrakePresident/CEO

As founder and CEO of OngoingOperations, LLC, Kirk is a well-known andrespected industry leader. In just a fewshort years, he has taken the CUSO froma“start-up” organization to one of the toptwenty CUSOs in the country. Kirk hasover15yearsofexperiencedesigningandimplementing advanced IT Systems andDisaster Recovery Solutions. He served asChief Technology Officer for NIH FederalCredit Union, a $400 million financialinstitution, prior to founding OngoingOperations. During his time at NIH, Kirkspearheaded critical system conversionsand led many projects to strategicallyadvance the credit union, allowing it tobetter serve its members. Kirk is also anexpertindesigningcollaborativesolutionsand developing innovative technologyplatforms.DuringKirk’stenureatOngoingOperations, the CUSO has consistentlygrown faster than 70% annually and hassuccessfullyrecoverednumerousclients inactualdisastersituations.

Hugh Smallwood ChiefTechnologyOfficer

Hugh has been managing fast-paced ITdepartments for over a decade to ensure

that high quality work is accomplished ina timely, and often innovative, manner.Hugh served as Director of InformationTechnology for 180s, a Baltimore-basedsports accessory company, and owned hisown technology consulting business priortojoiningOngoingOperations.Earlyinhisprofessional career, Hugh worked with arapidlygrowingcompany,Millioneyes,LLC,to manage their growth to 100,000 usersand a staff of 60. Hugh holds a ComputerScience degree from the University ofMaryland and also has experience as asoftwaredeveloper.

Gus KearneyChiefFinancialOfficer

Gus has a strong financial backgroundserving as the Director of Finance/CFO forseveral companies in various industries,including health care & pharmaceuticals.Gus brings eight years of experience fromAmerica Online, where his responsibilitiesincluded acting as the financial lead forinternational partnership expansionsvalued at over $300M. As AOL’s Directorof International Finance, Gus conducteddeepfinancialanalysis includingproformaprofit&lossstatementsutilizingconsumerbehavior and advertising trends toaccurately forecast the financial impact ofkeyexpansions.Inadditiontohisbusiness

Executive Team

8 Annual Report 2010

Continued...

experience, Gus is a Chartered FinancialAnalyst (CFA) and holds a Bachelor ofScience degree in Analytical Finance andAccountingfromWakeForestUniversity.

Kyle Stutzman DirectorofLevel3Support,ImplementationsandTesting

Kyle brings both technical depth andfirsthand credit union experience to theOngoing Operations management team.Prior to joining Ongoing Operations,Kyle served as Vice President TechnologySystems for DuPont Community CreditUnion (DCCU). During his seven yearswith DCCU, his responsibilities grew fromoverseeing daily technical systems toleading all strategic technology initiativesand managing two service and supportdepartments. In addition to his creditunion experience, Mr. Stutzman activelyparticipated in the Shenandoah ValleyTechnology Council Association and hasbeen very involved in community youth

programs. He holds an Executive MBAfrom Colorado Technical University and aBachelor of Science degree from EasternMennoniteUniversity.

Gary Yeager VicePresidentofSales

Gary served as a Regional Sales ManagerforseveralyearsbeforeacceptingtheVicePresident of Sales role. His managementexperience and unique ability to relateto our credit union clients helps ensurethat we remain focused on their needsas we continue to grow and evolve. Priorto joining Ongoing Operations, Gary ledhis own manufacturing firm as CEO andmoved into business continuity withAgility Recovery Solutions after the saleof his business. Gary is an experiencedprofessional having worked in mergersand acquisitions with a private merchantbanker,managedregionalsalesoperationsforVerizonandstartedhisbusinesscareerwithChubbandSon,Inc.

Contact Us:18450ShowalterRoad,Suite101

Hagerstown,MD21742

877.552.7892www.ongoingoperations.com

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NorthwestFederalCreditUnionJuriValdovBoardChair,OngoingOperations

HEWFederalCreditUnionJeffreyGoffVicePresidentAdministration;ViceChair,OngoingOperations

TowerFederalCreditUnionSeanZimmermannVicePresidentOperations&Technology;Treasurer,OngoingOperations

TransportationFederalCreditUnionJeffArvai,President/CEOSecretary,OngoingOperations

AdvantisCreditUnionTimClouse,ChiefTechnologyOfficer

StateDepartmentFederalCreditUnionCharlieRoberts,ChiefTechnologyOfficer

MaPSCreditUnionMarkZook,President/CEO

PSCUSteveSalzer,ChiefStrategyOfficer

FSCCSarahCanepaBang,CEO

CO-OPFinancialServicesKariWilfong,EVP

QuorumFederalCreditUnionBrunoSementilli,CEO

Board of Managers

www.ongoingoperations.com