Business CommunicationBusiness Communication

Entrepreneurial SkillsEntrepreneurial Skills

Business CommunicationBusiness CommunicationEssential QuestionsEssential Questions

What is Business communication?What is Business communication? How is it different from other forms of How is it different from other forms of

communication?communication?

Break up into your GroupsBreak up into your Groups

Discuss how you communicateDiscuss how you communicate Explain which ways you prefer to Explain which ways you prefer to

communicate and why?communicate and why? Are some forms of communication better than Are some forms of communication better than

others, explain?others, explain? Come up with a definition of communicationCome up with a definition of communication

What is Communication?What is Communication?

The spoken, unspoken, written, and visual way The spoken, unspoken, written, and visual way to express ideas and relay messagesto express ideas and relay messages

We are constantly communicating whether we We are constantly communicating whether we realize it or notrealize it or not

How do you communicate?How do you communicate?

Business CommunicationBusiness Communication

In the business world we must communicate In the business world we must communicate efficiently and effectivelyefficiently and effectively

Emails, cover letters, resumes, interviews and Emails, cover letters, resumes, interviews and meetings are all forms of business meetings are all forms of business communicationcommunication

In order to communicate effectively we must In order to communicate effectively we must remember the 5 Cremember the 5 C’’s s

Five CFive C’’s of Business Communications of Business Communication

ClearClear ConciseConcise CorrectCorrect CourteousCourteous CompleteComplete

SampleSample

Bill, Sal, Nancy, and Sandra were deciding on what Bill, Sal, Nancy, and Sandra were deciding on what to have for dinner. to have for dinner.

They could not decide between, Italian, Chinese, or They could not decide between, Italian, Chinese, or burgers. burgers.

Bill and Nancy, who are siblings, wanted burgers, Bill and Nancy, who are siblings, wanted burgers, but Sal and Sandra wanted Italian.but Sal and Sandra wanted Italian.

After talking for a while they decided to go and get After talking for a while they decided to go and get Italian because Bill and Nancy could get a hero. Italian because Bill and Nancy could get a hero.

They all went in BillThey all went in Bill’’s car.s car.

PracticePractice

PracticePractice

SummarySummaryExplain to Each OtherExplain to Each Other

What is communication?What is communication? What is Business communication?What is Business communication? Name the five CName the five C’’s of business communications of business communication

Email WritingEmail Writing

When writing an email for business purposes When writing an email for business purposes we must keep in mind the 5 Cwe must keep in mind the 5 C ’’ss

Before writing an email lets review the basic Before writing an email lets review the basic components of an emailcomponents of an email

Email ComponentsEmail Components

SampleSample You are a cashier at Trader JoeYou are a cashier at Trader Joe’’s Store. s Store.

Ms. Smith is a regular customer who is very upset because she Ms. Smith is a regular customer who is very upset because she feels she was over charged by 25 dollars on her last visit. feels she was over charged by 25 dollars on her last visit.

You explained to Ms. Smith that it is not in your authority to You explained to Ms. Smith that it is not in your authority to do this.do this.

Ms. Smith said she will return tomorrow to speak with your Ms. Smith said she will return tomorrow to speak with your manager.manager.

Write an email to the store manger, Mr. Greenich, explaining Write an email to the store manger, Mr. Greenich, explaining the situation the situation

PracticePractice

SummarySummaryExplain to Each OtherExplain to Each Other

Describe the 5 components of an emailDescribe the 5 components of an email Why must we remember the 5 CWhy must we remember the 5 C ’’s when s when

speaking and writing?speaking and writing? Which Which ““CC”” do you feel is the most important? do you feel is the most important?

Explain your answer!Explain your answer!

ExitExit

On your card list 1 of the 5On your card list 1 of the 5 ’’CC’’s of effective s of effective business communication, what does this business communication, what does this ““CC”” mean?mean?