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8/8/2019 Business Communication [Compatibility Mode]
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Business Communication
Non verbalCommunication
and use ofbody language
Compiled by Sunil WDirector Crystal Institute of Mgnt Studies
www.crystalstudies.com Compiled by Sunil Wanjarewww.crystalstudies.com
8/8/2019 Business Communication [Compatibility Mode]
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Communication in general
is process of sending andreceiving messages that
enables humans to shareknowledge, attitudes, and
.identify communication withspeech, communication iscomposed of twodimensions - verbal and
nonverbal. Compiled by Sunil Wanjarewww.crystalstudies.com
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Non-verbal communication includes facial
expressions, eye contact, tone of voice,body posture and motions, and positioningwithin groups. It may also include the way
we wear our clothes or the silence we keep.
Compiled by Sunil Wanjarewww.crystalstudies.com
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BODILY SPEAKING According to the social
anthropologist, EdwardT. Hall, in a normalconversation between
,35% of the socialmeanings is actuallytransmitted by words.
So, at least 65% of it isconveyed through thebody (non-verbal
channel). Compiled by Sunil Wanjarewww.crystalstudies.com
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Have you ever heard
anyone say, "His actionsspoke so loudly I couldn't
hear what he said?"Compiled by Sunil Wanjarewww.crystalstudies.com
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Categories
Physical. This isthe personal typeof communication.
expressions, toneof voice, sense of
touch, sense ofsmell, and bodymotions.
Compiled by Sunil Wanjarewww.crystalstudies.com
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Aesthetic. This is the type of communication that
takes place through creative expressions: playinginstrumental music, dancing, painting andsculpturing.
Compiled by Sunil Wanjarewww.crystalstudies.com
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Signs
Use of various signs in non verbalcommunication
Compiled by Sunil Wanjarewww.crystalstudies.com
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Symbolic. This is the type of communication thatmakes use of religious, status, or ego-building
symbols.
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Kinesics (body language) Body motions such as shrugs, foot
tapping, drumming fingers, eye movements such as winking, facialexpressions, and gestures Proxemics (proximity) Use of space to signal privacy or attraction Haptics Touch
Physical Aspects of Non Verbal
communication.
Chronemics Use of time, waiting, pausing Olfactics Smell Vocalics Tone of voice, timbre, volume, speed Sound symbols Grunting, mmm, er, ah, uh-huh, mumbling
Silence Pausing, waiting, secrecy Posture Position of the body, stance Adornment Clothing, jewellery, hairstyle Locomotion Walking, running, staggering, limping
Compiled by Sunil Wanjarewww.crystalstudies.com
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Facial Expressions Face is the index
of Mind The eyes, the
muscles expressmany feelings
It can also bedeceived bymanipulation
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The Eyes Stare or fixed gaze
suggest involvementor wonder or eye
disapproval. Raised looks show
dominance.
Downcast lookssuggest weakness andsubmission
Direct eye contactcommunicateshonesty, transparency
and neutral attitude.Compiled by Sunil Wanjarewww.crystalstudies.com
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Gestures and Postures
Positive Gestures
Open Palms Eye-to-eye confrontation
Equal Handshake
Postures
Standing position Walking style
Hand MovementsCompiled by Sunil Wanjare
www.crystalstudies.com
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NONVERBAL
BEHAVIOR
INTERPRETATION
Brisk, erect walk Confidence
Standing with hands on
hips
Readiness, aggression
Sitting with legs Boredom
,slightly
Sitting, legs apart Open, relaxed
Arms crossed on chest Defensiveness
Walking with hands inpockets, shouldershunched
Dejection
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NONVERBAL
BEHAVIOR
INTERPRETATION
Hand to cheek Evaluation, thinking
Touching, slightly
rubbing nose
Rejection, doubt, lying
Rubbing the eye Doubt, disbelief
Hands clasped behindback
Anger, frustration,apprehension
Locked ankles Apprehension
Head resting in hand,eyes downcast
Boredom
Rubbing hands AnticipationCompiled by Sunil Wanjarewww.crystalstudies.com
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A Small Class Exercise
Compiled by Sunil Wanjarewww.crystalstudies.com
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So What Does This Mean?
Let me see!
Authoritative
Thinking
Considering
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So What Does This Mean? Can I help!
Trust me!
Youre in
good hands! Helping Hand
Compiled by Sunil Wanjarewww.crystalstudies.com
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So What Does This Mean?
Dejected
Lost it.
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So What Does This Mean? Now just stop
that! Get out of
here! Defensive
Oppositional
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So What Does This Mean?
So tell memore!
Accepting
Welcoming
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Importance
confidence-building expressions and
Conclusion
awareness of non-verbal cues
avoidingmisunderstandings
Compiled by Sunil Wanjarewww.crystalstudies.com
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Compiled by Sunil Wanjarewww.crystalstudies.com
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Compiled by Sunil Wanjarewww.crystalstudies.com