Business Communication and Report writing Skills

7/24/2019 Business Communication and Report writing Skills

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Course Title: BusinessCommunicationWorkshop

Instructor: Ayyaz Qadeer Course Code: HUM 200 Credit Hours: 3 Semester: Fa 20!3 "BBA#3$%


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Business Communication Workshop is acompusory 3 credit hour course o& BBApro'ram at C(()% (t is an essentia course*ecause e+ecti,e communication skis are

indispensa*e &or *usiness pro&essionas in thehi'hy 'o*aized -ord o& today% A the time. they are re/uired to communicate

in ,arious pro&essiona capacities throu'h-ritten. eectronic. ora and non#,er*a means%As such. stron' communication andinterpersona skis are the hamarks o&success&u *usiness entrepreneurs


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)his course &ocuses on the a*iity o& students tocommunicate. -ith an emphasis on the a*iity tocommunicate success&uy across cutura*oundaries%

+ecti,e communication is a ski. and hence itcan *e earned% 1tudents -i *e eposed totheories and concepts that underie e+ecti,e oraand -ritten communication skis%

)hey -i earn to coect. or'anize. anayze and

present in&ormation in an understanda*e ando'ica order understand the nature o& non ,er*acommunication and *e a*e to use it e+ecti,ey inora and -ritten presentations%


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A&ter competion o& this course. students are epected to *ea*e to:

4no- the meanin'. &orms and process o& communication Understand intercutura communication Understand the importance o& non#,er*a communication 5ead 6 understand a passa'e. report. ne-s item etc

e7cienty Use appropriate sentence structure Write para'raphs -ith proper topic sentences 8isten and understand ectures Work in pair9'roup -ith peers Write 5esume 6 etter

Write in&ormationa 6 anaytica reports Brainstorm on a topic and make its outine ;et &amiiar -ith researchin'


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Understandin' Business Communication. Communicatin' in )eams. Communicatin' (ntercuturay. = Cs o& +ecti,e Communication. +ecti,e 1entence structure. >ara'raph

-ritin'. 5esume 6 Appication 8etter.

>annin' Business Messa'es. Composin' Business Messa'es.


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Competin' Business Messa'es. >annin' 5eports. Writin' Business

5eports. Competin' &orma Business

5eports. Writin' ;ood ?e-s 6 ?eutra Messa'es. Bad ?e-s Messa'es. >ersuasi,e Written Messa'es. @ra >resentations. Writin' emais


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Excellence in Business Communication(8thdition$. byohn % )hi. Courtand 8%Bo,ee

Efective Business Communication byHerta Murphy. Her*ert W% Hide*randt. ane%>% )homas

Essentials of Business CommunicationbyMary en ;u+ey


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)he eams "!st sessiona. 2nd sessionaand na$. take pace on the dates.Announced *y the Uni,ersity% )he paper&ormat usuay incude:

i% @*Decti,e "mutipe choice. #in.)rue9Fase$.

ii%


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!st sessiona !0 E Marks

2nd sessiona !E Marks

Fina ams 0E Marks

Quizzes9Assi'nment9presentations

2EMarks


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What is +ecti,e CommunicationG (ts(mportance and Benets% (ntroduction toBusiness Communication


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##


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The intended meaning from theactual words

The intended listening (hearerwants to hear) from the actuallistening (hearer actually hears)


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8i&e *ood o& e,ery or'anization Achie,in' Career 1uccess throu'h +ecti,e

Communication +ecti,e Communication ena*es

or'anizations to &unction success&uy% (t heps you anticipate pro*ems. make

decisions. coordinate -ork Io-. super,ise

others. de,eop reationships. and promoteproducts


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Adaptin' to the chan'in'Workpace

Communicatin' at internet speed Communicatin' -ith cuturay di,erse

Work Force Communicatin' in the a'e o& in&ormation)echnoo'y

Communicatin' in team#*ased

or'anizations Course9trainin' &or +ecti,e

Communication


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@r'anizations make sure that communication inside

and outside the company are open. honest andcear%

A*iity to communicate increases producti,ity. *othindi,idua and or'anizations

1hapes impression you make on coea'ues.

empoyees. super,isors. in,estors. and customers Heps you to percei,e the needs o& the stakehoders.

and it heps you to respond to those needsJour communication skis determine your success

-hether you:

5un your o-n *usiness Work &or an empoyer in,est in a company raise money &or charities


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,ery mem*er o& an or'anization is a ink in thein&ormation chain%

Fo- o& in&ormation inside the or'anization: 1ta+ meetin's

pro'ress reports

proDect proposas

research resuts

or outside the or'anization: oan appications

purchasin' a'reements

hep#-anted ads

distri*ution contracts

product ad,ertisements

saes cas


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-ithin company you 6 your co-orkers use thein&ormation you o*tain &rom one another to 'uideyour acti,ities

a mana'er coordinates these acti,ities 6 e+orts constant Io- o& in&ormation up. do-n 6 across

the or'anization As mana'er. you carry out decision *y coectin'

&acts. anayzin' them. and transmittin' directionsto o-er#e,e empoyees%

mpoyees ser,e as the eyes and ears o& anor'anization

Jou are a contact point in *oth the eterna 6

interna communication net-orks%


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Formal Communication Channels (n&ormation may tra,e up. do-n or across

an or'anizations &orma hierarchy%)a narro- structure o& or'anization -ith

many e,es risk distortion o& in&ormation @ne -ay to reduce distortion is to reduce

num*er o& e,es


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Downward

Supervisor

Staff

Horizontal

Department Department

Upward

Supervisor

Staff


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At most or'anizations. decisions made at top Io-do-n to peope -ho -i carry them out


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)o so,e pro*ems and make decisions mana'ers

must kno- -hats 'oin' on in the or'anization 1ince they cant *e e,ery-here at once.

eecuti,es depend on o-er e,e empoyees to&urnish them -ith in&ormation ike: reports onpro*ems. emer'in' trends. opportunities &orimpro,ement. 'rie,ances 6 per&ormance

)he dan'er is that empoyees -i report ony the'ood ne-s%

Methods &or channein' in&ormation up-ards:'roup meetin's. inter,ie-s -ith empoyees -hoare ea,in' company. empoyee sur,eys. etc

Many companies ha,e set up su''estionssystems that encoura'es empoyees to su*mitideas &or impro,in' *usiness


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Communication Io-s &rom one dept% to anothereither ateray or dia'onay

Bypasses *ureaucratic *arriers

7ciency o& the company enhances Horizonta in&ormationthrou'h Computer

net-orks. and team-ork Without it co#-orkers arent a*e to share

in&ormation. resutin' in missed deadines.

dupicated e+orts. increased cost. etra time.decreased product /uaity 6 deterioratin'empoyee reationship%


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Company

JournalistsJournalists

CompetitorsCompetitors CommunityRepresentatives

CommunityRepresentatives

VendersVenders nvestorsnvestors

Distri!utorsDistri!utors

CustomersCustomers


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.To inform

.To reuest

.To !ersuade

. To moti"ate

.To #uild relationshi!s.


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Receiver

understands

message

Receiver

understands

message

Sender

has

idea

Sender

has

idea

Possible additional

eedbac! to

receiver

Possible additional

eedbac! to

receiver

Sender

encodes

message

Sender

encodes

message

Receiver

decodes

message

Receiver

decodes

message

"hannel carries message

#eedbac!

travels to

sender

$%IS&

$%IS&


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"h' ()*+


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$ral or %ritten

%ral

(' Immediate eedbac!

*' Shorter sentence shorter words-' "onversational

.' #ocus on interpersonal relations

/' Prompt action

+' 0ess detailed technicalinormation

1' 2ore personal pronouns3' 2ore collo4uial language

5' Simpler constructions

(6' 2ore imperative, interrogative,and e7clamatory sentences

8ritten

(' 9elayed eedbac!

*' 0onger sentences longer words-' 2ore ormal

.' #ocus on content

/' 9elayed action

+' 2ore detailed technicalinormation

1' #ewer personal pronouns3' 2ore comple7 constructions

5' :seul or permanent recorddetailed documentations

(6' Possibility o review


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%ho Communicator%hom &ecei"er%hy &eason

%hat Contents%here 'laceHow ethod


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Communication is to 'i,e si'nas ormessa'es throu'h sounds. 'esture or-ritten sym*os

Communication is to Understand intendedmeanin'

Communication is i&e *ood o& e,eryor'anization

(t heps you anticipate pro*ems. makedecisions. coordinate -ork Io-


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Communicatin' -ith cuturay di,erse Work Force @r'anizations make sure that communication inside

and outside the company are open. honest andcear

Jour communication skis determine your success (nterna communication: (n&ormation may tra,e up.

do-n or across an or'anizations &orma hierarchy:Up-ard. do-n-ard and horizonta communication

terna Communication ;oas o& communication)he process o& communication @ra and -ritten medium


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)hank Jou

Documents

Business Communication and Report writing Skills