Business Communication 541592458

8/12/2019 Business Communication 541592458

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QUESTION BANK

FT -107C BUSINESS COMMUNICATION

Unit 1: Introduction:Defining Communication

Process of Communication

Communication Situation

Communication Models

Objectives of Communication

Principles of Effective Communication

Importance of Business Communication

Importance of Feedback

1. Attempt a suitable definition of Communication and elaborate yourdefinition.

2. The single most significant characteristic of human race is the abilityto communicate. Discuss.

3. Write a note on the need and importance of Communication.4. What is meant by Communication Situation?5. What are the various steps in Communication Cycle?6. Draw Five Models of Communication7. What is brain drain? How does Brain Drain occur?8. What are the major objectives of Communication?9. What is the importance of Advice in Communication?10.What is the significance of Feedback in an organization?11.Differentiate between Counseling and Advice?12.Write short note on various kinds of Orders.13.How can an Order be made effective?14.Differentiate between Order and Instruction.15.Write a short note on the art of Persuasion?16.What are the steps in Persuasion?17.What factors are responsible for low morale of employees in an

organization?

18.How can the morale of the employees be kept high in an organization?19.How can the employees in an organization be motivated?20.Understanding and response are the basic characteristics of

Communication. Discuss.

21.Discuss the general Principles of communication.


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Unit 2: Factors affecting Communication:

Barriers to CommunicationWrong Choice of Medium

Physical Barriers

Different comprehension of Reality

Socio-Psychological Barriers

Effective Listening:

Steps of Listening

Importance of Listening

Blocks to Effective Listening

Improving Listening Skills

1. What are the main Barriers to Communication?2. Discus the Psychological Barriers to effective Communication.3. Discus the Semantic Barriers to effective Communication.4. Discus the Physical Barriers to effective Communication.5. How do personal opinions and prejudices act as barrier in an

organization?

6. How does language act as barrier to effective communication?7. Comment critically on the remark that fear act as barrier to

communication.

8. There is no such thing as perfect communication. Discuss.9. What do you understand by Listening?10.Listening is imperative to all communication. Discuss.11.How is Listening different from Reading, Writing and Speaking?12.Outline the steps to Listening.13.Outline the major advantages of Listening.14.What are the hurdles to effective Listening? Explain.15.How Noise and Emotions act as barrier to effective Listening?16.How excessive note taking act as barrier to effective Listening?17.How self centeredness act as barrier to effective Listening?18.How emotional blocks act as barrier to effective Listening?19.How personal biasness act as barrier to effective Listening?20.How can Listening to Grapevine be helpful in an Organization?21.How does Listening help to make better policies?22.Discuss some ways in which a person can learn the art of Listening.

Unit 3: Types, Channels and Forms of Communication:Formal and Informal Communication

Upward Communication (Objectives, Merits and Demerits)


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Downward Communication (Objectives, Merits and Demerits)

Horizontal Communication, Grapevine,

Consensus (Process, Advantages, Disadvantages)Verbal Communication, Nonverbal Communication

1. What are the various channels of Formal and InformalCommunication? Describe in brief.

2. What are the main objectives of Upward Communication?3. What are the main merits of Upward Communication?4. What are the main demerits of Upward Communication?5. What are the main objectives of Downward Communication?6. What are the main merits of Downward Communication?7. What are the main demerits of Downward Communication?8. Write a brief note on the essentials of Upward Communication and

Downward Communication.

9. What do you mean by Open Door Policy?10.How Complains and Suggestion Boxes are used in an organization?11.Upward Communication is very useful but difficult. Explain the ways

to improve its effectiveness.

12.Discuss the relative merits and importance of Horizontal and Verticalchannels of Communication.

13.What do you understand by Grapevine? What is its importance in anorganization?14.How does grapevine operate in an organization?15.How can the harmful effects of Grapevine be controlled?16.One should feed, water and cultivate the grapevine rather than try to

curb its growth. Discuss

17.Distinguish between formal and informal channels of Communication.18.Why an organization needs multiple channels of Communication?

Unit 4: Designing for Effective Communication:Understanding the composition Process

Defining the purpose

Analyzing the audience

Establishing the main idea

Transaction Analysis

1. The writer of a business letter must understand the audience first.Discuss.

2. The writer of a business letter must define the purpose of the letterand must divide his ideas into major and minor details. Explain.


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3. The writer of a letter must focus on the Composition of the message.4. Organization of business letter is significant to communication.

Discuss.5. Why it is important to adapt the message to the needs of the reader.

Give illustrations in support of the statement.

6. Explain the concept of Transaction Analysis.7. How Transaction Analysis is applicable in an organization for good

communication?

Unit 5: Fundamentals of Business writing:Adaptation and Selection of Words

Construction of clear sentences and paragraphs

Directness in Good News Letter and Neutral SituationsIndirectness in Bad News Letter

Persuasive Messages

1. Clarity of thought and Clarity of expressions are important incommunication process. Discuss.

2. What is meant by integrity as principles of communication?3. In Business communication, Courtesy and Clarity are Important.

Discuss.

4. In Business communication, Conciseness and Completeness arevital. Discuss.

5. The writer of a Business Letter must place his correspondent firstand see things from his point of view. Discuss.

6. What do you understand by directness in good news letter?7. Indirectness in bad news letter is imperative to maintain goodwill.

Discuss.

8. Suggest simple words for the following: Anticipate Ascertain Endeavor Procure Terminate Accelerate Accelerate Allegation Discrepancy Contemplate Enormous


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Unit 6: Employment Messages:

Application LettersWriting the Opening Paragraph,

Summarizing the key Selling Points

Writing the closing paragraph

Writing a perfect Resume - Format, Style, Contents

1. Write a letter asking the applicant to appear for interview for the postof a typist.

2. Write a letter asking the applicant to appear for interview for the postof assistant accountant.

3. Write a letter asking the applicant to appear for general interview.4. Write a letter asking for a favor.5. Write a letter thanking for a favor received.6. What are the important characteristics of writing a perfect Resume?7. How should be the Format, Style, Contents of an ideal report?

Unit 7: Reports and Proposals:What is a Report?

Importance of a Report

Oral and Written Reports

Types of Business ReportsCharacteristics of a Good Report

Sample Reports

1. How would you define a Report?2. Why is Written Report preferred than Oral Report?3. Distinguish between Informal Report and Informative Report?4. What is Performance Report?5. Mention the Characteristics of a good Report.6. Explain the importance of making a good Report.7. Outline the steps while making a good Report.8. What special care should be taken while preparing a Report?9. In how many ways a Report be organized?10.What is a Letter Report?11.What is a Memo Report?12.What information is contained in the Introduction of a Report?13.Draft a representatives periodic report.14.Draft a sample informative report


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Unit 8: Negotiation Skills:

Negotiation Skills:

What is Negotiation?Nature of Negotiation

Need to Negotiate

Factors affecting Negotiation

1. What is negotiation?2. What is the need of negotiation?3. Describe the nature of negotiation?4. What are the factors which affect to negotiation?5. Write the difference between integrative and distributive negotiation

approach.

6. Why are negotiation skills important for a manager in anorganization?

Documents

Business Communication 541592458