• Business Applications as part of our cloud strategy

• Demo

• What’s for partners?

Business Applications as part of our cloud strategy

PP

T R

EM

12

Deliver amazing customer experiences

MARKETSMARTER

CAREEVERYWHERE

OPERATE DYNAMICALLY

SELL PRODUCTIVELY

Security

& Identity

Management

Platform

Data & Process

Integration

Configuration

& Extensibility

Cloud On-Premises

Customers Employees Partners

in

Current

(up to

CRM 2015)

Common

service health

dashboard

One billing

experience

Multi-factor

Auth

Fully capable

Outlook client

Manual

tracking &

sync

Rule-based

auto-tracking

Enhanced sync

config

Storage

Checkin-

Checkout

Document

sharing

Import

Static export

Dynamic

refresh

CRM

contextual

conversations

Auto-posts

User posts

Presence

Click to call

(audio, video

and sharing in

Lync desktop)

Mail merge Service side

Integration

CRM

dashboard

integration

H1CY15

Enable Office

365 Groups

Advanced

auto-tracking

using rules

Office Apps:

Outlook Web

Access (OWA)

& Mobile OWA

apps (*)

Hybrid

Sharepoint

deployment

scenario

Immersive

Excel

experience

Take & store

contextual

notes (*)

CRMOL as first

class data

source in

Power Query

Scheduled

data refresh w

Odata/OAuth

Power BI Sales

App

Power BI

COMMUNITY ENGAGEMENT

Through portal solutions:

• Engage with customers, partners and employees.

• Integrated CRM experience to manage portal content and design.

• Self-service capabilities for streamlined engagement processes

• Responsive design optimized for mobile, tablet and desktop.

INTELLIGENCEWith guided navigation, ML

& PowerBI:

• Guided navigation - Personalized, interactive guided tasks and sidebars based on context and role.

• Adaptive learning for intentions and custom tags in social posts.

• Automated triage of social posts.

• Power BI - enhancements for Sales Manager dashboard, introduce Customer Service dashboard

TRANSFORMATIVE SERVICE

With Field & Project Service:

• Schedule, manage and deliver on-site service.

• Field and Project Service capabilities managed in CRM.

• Optimized, skill-based resourcing for complex, multi-day projects.

• Schedule resources across field service and project-oriented customer engagements.

Demonstration

Demonstration

Dashboard - Insights

Email,

collaboration

OpportunityInvoice

Settings

What’s for partners?

Open

MPSA

EA

Web-Direct

DPL-Subscription

Cert. Partners

https://www.microsoft.com/fr-ch/dynamics/acheter-crm-online.aspx

Si déjà O365 E3, CRM Online Pro Add-On to Office365: CHF 46.80

Si déjà O365 E5, CRM Online Pro Add-On to Office365: CHF 40.80

•

•

•

•

•

•

•

•

Earn up to

T&Cs O365 T&Cs CRMOL

Microsoft Dynamics CRM Online Professional IURs

Competency* Silver CRM Online License GrantsGold CRM Online License

Grants

0 seats initially

(+5 seats when partners have

sold at least 50 seats of Office

365 or 5 seats of CRM Online

within the previous 12 months)

Microsoft Action Pack

Subscription (MAPS)*

Cloud CRM Competency*

CRM Competency

20 seats (from Silver Cloud CRM

Competency)

+

15 seats (from Silver competency

core benefit)

10 seats (from CRM Competency)

+

15 seats (from Silver competency

core benefit)

40 seats (from Gold Cloud CRM

Competency)

+

60 seats (from Gold

competency core benefit)

20 seats (from CRM

Competency)

+

60 seats (from Gold

competency core benefit)

Other Competencies 15 seats (from Silver competency

core benefit)

60 seats (from Gold

competency core benefit)

*CRMOL licenses through MPN is subjected to Country and WW maximum cap. To learn more about IUR policy and license grants, please visit http://aka.ms/iur

Cloud Business Applications Competency is tentative to launch within March 2015. This information is as of Jan 2015.

(CSA) agreement

CRM Gold, CRM Silver

https://mspartner.microsoft.com/en/us/pages/solutions/downloads/develop-on-microsoft-dynamics-crm-online.aspx

27

https://demos.microsoft.com/

28

https://www.microsoftdynamicsdemos.com

NEW Demo Benefits for CRM and Cloud CRM Competency Partners

Up to 10 Instances of Microsoft Dynamics CRM Professional

Up to 10 Instances of Office 365 E3

Partner Product SupportTel. 24x7h Support: 0800 000 300 (DE/FR/IT/EN)

Partner Program SupportRegionales Service Center: 0848 858 868

Support from Office 365 Partner Administration Console

The fastest way to open a support ticket via your Partner Administration Console.

You can open a ticket for each of your managed customer (Delegated Admin Rights needed).

Microsoft Partner Technical Services for Office365, Azure und CRM Online

SupportDeploy It

&Drive Usage

Sell It Right

practice by engaging wit

5xmore wins

6xmore revenue growth

10xmore assigned seats (O365)

Mic

roso

ft P

art

ner

Tech

nic

al S

erv

ices

Build your staff’s technical skills - through partner focused training sessions

Webcasts: Meet Microsoft Online

Learn more about specific Cloud services from Partner Technical Services!

Microsoft CRM Online | Learn more at http://aka.ms/PartnerTechnicalCRMOnline

Microsoft Office 365 | Learn more at http://aka.ms/PartnerTechnicalServicesO365

Microsoft Azure | Learn more at http://aka.ms/PartnerTechnicalServicesAzure

Cloud PerformanceCompetencies: Cloud Productivity, Small and MM

Cloud, Cloud Platform

HybridCompetencies: Messaging,Communication, Collab &

Content, Mid Market SP, Data

Platform, Datacenter, App Dev

On PremisesCompetencies: All other

50 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities

20 Product Support Incidents

10 Signature Cloud Support Incidents*Unlimited Signature Cloud Support* 20 Product Support Incidents

20 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities

15 Product Support Incidents

5 Signature Cloud Support Incidents*Unlimited Signature Cloud Support* 15 Product Support Incidents

5 Advisory Hours to access Sales, Deployment & Consumption Services, Technical Presales Assistance, Partner Support Communities

10 Product Support Incidents

Partner Support Communities

Online Interactive Sessions

Gold

Silver

Action Pack

Network

*Available for CRM Online, Microsoft Office 365 and Microsoft Azure

Microsoft Partner Network Technical Benefits Structure

Interested in Making it or Buying it?

Christian Bloch

Microsoft Dynamics PSE

christian.bloch@microsoft.com

078 844 6429

33