Upload
akshay-nahar
View
221
Download
2
Embed Size (px)
Citation preview
7/27/2019 Business and Interview Etiquette
1/55
Business and Interview
Etiquette
Preparing Studentsfor the Real World
7/27/2019 Business and Interview Etiquette
2/55
The Agenda
Career Preparation
Creating a Resume and Cover Letter
Interviewing Etiquette
Social Etiquette
Dining with Style and Grace
Communicating with the Industry
7/27/2019 Business and Interview Etiquette
3/55
Career Preparation
7/27/2019 Business and Interview Etiquette
4/55
Why Prepare?
Its a jungle out there..
Competition is strong, and the way we
present ourselves is under closerexamination more than ever before.
7/27/2019 Business and Interview Etiquette
5/55
Preparing for Work
Positive Thinkingstart your preparation for work now, by
developing a positive attitude about life.
Getting StartedObtain literature, read books on careeradvice, find out who your local employers are.
Complete career awareness assessments to determine what
you may be good at.
Leisure interestsactivities and interests outside of your
studies may help direct you into a career.
7/27/2019 Business and Interview Etiquette
6/55
Defining your Ideal Job
Eight Factors to consider:
Which skills do you want to use?
What special knowledge do you have?
What kind of people do you want to work with?
What kind of work environment do you prefer?
Where do you want your next job to be?
How much money do you want to make? How much responsibility are you willing to
accept?
What things are important to you?
7/27/2019 Business and Interview Etiquette
7/55
Creating a Powerful
Resumeand
Cover Letter
7/27/2019 Business and Interview Etiquette
8/55
Why is a Resume so Important?
Organizes your thoughts.
Helps you recognize skills and interests. Makes you feel good about yourself.
Markets your functional skills better.
Turns your education into a career reality. Helps you achieve your goals.
7/27/2019 Business and Interview Etiquette
9/55
What Can a Resume Help You Do?
Apply for summer and part-time jobs
Apply for colleges and for scholarships
Apply for internships Find mentors
Get References
Network
7/27/2019 Business and Interview Etiquette
10/55
Creating your Resume
Your Contact Information
Your Goal or Objective
Education and Academics
Skills Honors and Awards
Activities
Workshops, Seminars and Related Programs
Internships, Work-Study Programs and Tech PrepPrograms
Service-Learning and Volunteer Experiences
Work Experience
7/27/2019 Business and Interview Etiquette
11/55
Cover Letter Goals
Makes employers want to look at your resume
Gets potential employers interested in you.
Impresses them with your experience and skills
related to a job opening.
Shows your interest in their company andcustomers.
Shows that you are dependable, professional anddetermined
Asks for an interview or indicates the jobseekers follow-up plan.
7/27/2019 Business and Interview Etiquette
12/55
Creating The Cover Letter
Your name & address
Date
Contact Persons Name and Address
Salutation
Opening Paragraph
Middle Paragraphs
Contact Information and Closing
7/27/2019 Business and Interview Etiquette
13/55
Opening Paragraph(Attention and Interest)
Classified Advertisement
I read your advertisement in the Chicago Tribune for a Hostess on Sept.28, 2002
Unsolicited Mailing I would like to apply for a position as a Hostess with Prime Rib Depot. I am
seeking a summer position where I can use my communications skills and workwith the public.
The Internet I am sending my enclosed resume as an application for the Hostess position with
your company. I found the opening listed on your Web site. I am seeking a
position where I can use my communications skills and work with the public.
Referral I was referred to you by Mike Thomas, who is my neighbor. He tells me that you frequently
hire dependable, hard working high school seniors at your restaurant. Currently, I am seekinga summer internship where I can use my communications skills and work with the public.
7/27/2019 Business and Interview Etiquette
14/55
The Middle Paragraphs(Desire)
#1 - Summary of your background and criticalskills (hard skills) to show you are a match forthe position. As my resume indicates, I am active in the culinary arts program and the school
caf at my high school. I recently was the silver medal winner at the state StudentInvitational. I maintain a 3.0 average and worked 10 hours per week during theschool year.
#2A persuasive paragraph with a few softskills. If you are seeking a dependable, hard-working, and friendly young
person to work as a hostess for the summer, I would like to beconsidered.
7/27/2019 Business and Interview Etiquette
15/55
Jennifer Dean
3135 High Low Road
Hilltop, IL, 69504
December, 3, 2002
Ms. Jane Howard
General Manager
Prime Rib Depot
344 Center Street
Chicago, IL 60554
Dear Ms. Howard,
I was referred to you by my neighbor, Tom Williams, who told me
about your restaurant. I will be graduating from Stamford High
School in May and would like to be considered for a hostessposition.
I will have competed ProStart, a culinary and restaurant
management program, and am skilled in food preparation and
customer service. My work history includes part time positions at
fast food restaurants as well as a hostess at a casual diner.
If you are interested in hiring a dependable, hard-working,and
friendly young person to work this summer, I would like to be
considered.
I am available afternoons at (000) 000-000 after 4 p.m. I will be
available for an interview at your convenience. Thank you for your
time.
Sincerely,
Jennifer Dean
Enclosure: Resume
Info about you
Date
Contact Person
Salutation
Opening Paragraph
Middle Paragraphs
Contact Information
and closing
7/27/2019 Business and Interview Etiquette
16/55
Netiquette
Problem with e-mail is that your tone caneasily be misunderstood
Always read your email before it goes out.
Dont forget the rules of spelling andgrammar.
Never omit a greeting
and/or closing.
Never use ALL CAPITALS.
7/27/2019 Business and Interview Etiquette
17/55
Interviewing Etiquette
7/27/2019 Business and Interview Etiquette
18/55
The Perfect Candidate
A complete application
Personal appearance
Answering questions completely
Consistent work attendance
Positive attitude and behavior
Good interpersonal relations
Completing tasks efficiently
7/27/2019 Business and Interview Etiquette
19/55
Pre-Interviewing Courtesies
Acknowledge your acceptance.
Do your homework on the company.
Prepare your questions.
Make sure you know how to get to the interview
location
Coordinate your wardrobe and portfolio. Look your best.
Be 10 minutes early.
7/27/2019 Business and Interview Etiquette
20/55
Basic Grooming
DressingFormal/Business Casual
Accessories
Footwear
Hygiene
Hair care
Nail care
Skin care
Body odour
Bad breath
7/27/2019 Business and Interview Etiquette
21/55
YOU ARE WHAT YOU
WEAR! People make the following decision about you in the wink of an eye when
they meet you for the first time:
Your economic level
Your education level
Your trustworthiness
Your social position
Your level of sophistication
Your economic heritage
Your social heritage
Your educational heritage
Your moral character
Your success
7/27/2019 Business and Interview Etiquette
22/55
Making a good
First Impression
The way you dress is the single biggest nonverbal
communication you make about yourself.
Your dress conveys success, trustworthiness,
intelligence and suitability.
Lean towards the conservative side of style.
Avoid loud colors and printed fabrics
Make sure your clothes are nicely pressed.
7/27/2019 Business and Interview Etiquette
23/55
What should I wear?
IDont
ThinkSo !!
7/27/2019 Business and Interview Etiquette
24/55
Clothing Tips for Men
Conservative 2-piece dark suit,navy blue or medium to darkgray.
Long sleeved blue or whiteshirt.
Silk tie complimenting in coloror style
Black dress socks
Dark polished shoes andmatching belt
JewelryNo bracelets,earrings or large rings.
7/27/2019 Business and Interview Etiquette
25/55
Dress for Success
7/27/2019 Business and Interview Etiquette
26/55
Clothing Tips for Women
Dark conservative suit. Twopiece 1 or 2 button jacket andknee length skirt.
White or light colored long
sleeved blouse that is not lowcut or sheer.
Black well polished shoes with1 to 1 inch heels.
Natural tone or sheer blackpantyhose.
Limited conservative jewelry.
7/27/2019 Business and Interview Etiquette
27/55
DRESSING FOR WOMEN
Salwar/Suit/Saree
Shoes
Purse Watch
Jewellery
Cosmetics Casuals
7/27/2019 Business and Interview Etiquette
28/55
Dress for Success
7/27/2019 Business and Interview Etiquette
29/55
Body Language
Dos
Make frequent eye contact
SmileTake notes
Smile
Nod frequently
Smile
Keep you hands out of your
Donts
Slouch
Cross you arms
Tap your feet
Clear your throat
repeatedlyBite your lips or nails
7/27/2019 Business and Interview Etiquette
30/55
Dos and Donts in an interview
Entering an Interview Room
Walking to the interview table
Taking the seat Asking for water
Seating Posture
Placing your bag or other belongings
Cell phone
7/27/2019 Business and Interview Etiquette
31/55
Contd.Dos and Donts in an
interview
Managing sudden itches
Yawning
Sneezing Eye contact
Dress code
Para language Managing silence
Facial expression
7/27/2019 Business and Interview Etiquette
32/55
Contd.Dos and Donts in an
interview
What to do when offered a cup of coffee/tea/any
other drink
Smoking before interview
Bad breath management
Chewing Pan/Gutka/Gum
Perfumes and deodorants
Handling a panel in place of a single interviewer
Exiting the interview room
7/27/2019 Business and Interview Etiquette
33/55
The Interview
The Application
The Greetingsthe handshake, the names
The ChitChat
The Corethe interviewing questions
The Questions - Have your questions ready!
The CloseWhat happens next?
7/27/2019 Business and Interview Etiquette
34/55
Filling out an Application Form
Follow Directions.
Dont leave any blanks.
Be neat.
Be prepared.
Provide positive information about
yourself.
Avoid negative information about yourself.
7/27/2019 Business and Interview Etiquette
35/55
Post Interview
Ask for their Business Card.
Reflect on how your interview went.
Write down important discussion
points.
Write a thank you letter. Follow up with a phone call.
7/27/2019 Business and Interview Etiquette
36/55
Social Etiquette
7/27/2019 Business and Interview Etiquette
37/55
Meeting and Greeting
Who introduces who?
Traditionally, a man is always introduced to awoman. Not necessarily in business.
Highest person of rank is mentioned first.Remember: Big, may I introduce Small.
A younger person is always introduced to anolder person
It is helpful to include the persons title
Always state your name.
7/27/2019 Business and Interview Etiquette
38/55
Tricks for remembering names
Repeat the persons name a few times to
yourself after youre introduced.
Use the persons name immediately in theconversation after an introduction.
Immediately introduce that new person to
someone else you know.
Jot down the persons name
7/27/2019 Business and Interview Etiquette
39/55
Mastering the Handshake
7/27/2019 Business and Interview Etiquette
40/55
The Pull-In
7/27/2019 Business and Interview Etiquette
41/55
The Two-Handed Shake
7/27/2019 Business and Interview Etiquette
42/55
The Topper
7/27/2019 Business and Interview Etiquette
43/55
The Finger Squeeze
7/27/2019 Business and Interview Etiquette
44/55
The Bone Crusher
7/27/2019 Business and Interview Etiquette
45/55
The Palm Pinch
7/27/2019 Business and Interview Etiquette
46/55
The Limp Fish
7/27/2019 Business and Interview Etiquette
47/55
The Proper Handshake
Firm, but not bone-crushing
Lasts about 3 seconds
May be "pumped" once or twice
from the elbow Is released after the shake, even
if the introduction continues
Includes good eye contact withthe other person
Hold your drink in your lefthand to avoid a cold, wethandshake
7/27/2019 Business and Interview Etiquette
48/55
Respecting Physical Differences
Dont stare or avert your gaze.
Avoid using words such as handicapped,
crippled and invalid Avoid using healthy and normal to refer to
those without disabilities.
Talk to everyone in a medium tone of voice.
Helping someone is discouraged, unless given
permission to do so.
7/27/2019 Business and Interview Etiquette
49/55
Dining with Style and Grace
7/27/2019 Business and Interview Etiquette
50/55
Knowing table etiquette will put you at ease.
7/27/2019 Business and Interview Etiquette
51/55
Your Basic Place Setting
7/27/2019 Business and Interview Etiquette
52/55
The Formal Dinner Table Setting
7/27/2019 Business and Interview Etiquette
53/55
Where do I start?
7/27/2019 Business and Interview Etiquette
54/55
Basic Table Manners
Lets get seated
Proper napkin use
Ordering from the menu
Minding your posture
Excusing yourself
7/27/2019 Business and Interview Etiquette
55/55
Good Luck!
Any Questions?