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Oracle BPMBusiness and Technology Overview

Geoffroy de LamalleCEO – Oracle ACE DirectorJuly 2014

Peyman

Stamp


• Change in Regulations

• Change in Competition

• New products & services

• Customer issues

• Change in company policies

Need to Adapt and React

Business Success Requires Responsiveness


Responsiveness Requires Visibility, Agility and Efficiency

Real-time visibility into business events and processes

Monitoring Dashboards and alerts increase visibility and operational confidence

Results – Timely actions, Lower risk , Compliance, Financial accountability, Lower capital reserves

Visibility

Ability to change with business environment

Adaptable processes and granular services, rules enable dynamic change

Results - New revenue growth, market share growth, increased competitiveness, low risk, tactical triage

Agility

To do more with less resources

Reducing manual tasks, cycle times and bottlenecks

Results - Reduced Cost, Improved productivity/ROI, Effective resource utilization, Better quality / service

Efficiency


BPM Delivers Responsiveness

• BPM: An explicit approach to modeling, automating, measuring and optimizing business processes across organizational divisions, systems and applications

Visibility Efficiency

Agility


Integrated Business Process

Allows Developers, Architects, and LOB to:

• Automate processes across applications

• Easily modify such processes

• Structure collaborative processes and tasks

• Orchestrate multi-channel customer interactions

• Make relevant business insight available to the masses

• Make upgrade safe customization to applications

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Collaboratively Developed by Business & ITWhat-You-Model-Is-What-You-Execute


One BPM Product for All Process Flavors

People

DocumentsDecisions

Systems

Events


Business Driven Modeling


MODEL-TO-EXECUTE:MODEL, SIMULATE, IMPLEMENT, PLAY, AND DEPLOY COMPLETELY FROM WITHIN COMPOSER


Process Composer

Business analysts can capture the process

Or import existing process from Visio etc.

Share models and collaborate

Manage snapshots


Built in Business Rules

Decision Tables

If-Then Rules

Localizable

Business vocabulary


Simulation

Run simulations to do what-if analysis


Web Forms

Business analysts can define the forms

Forms can be previewed within Composer

If needed, developers can enrich behavior using JavaScript


Work Management


Customizable and Personalizable Workspace


Process SpacesPre-integrated with WebCenter


Model Governed Flexibility

Re-route

Reassign

Delegate

Request information

Escalate


Delegation and Absence Management

Rule based reassignment or delegation

Vacation rules

View based delegation


Process Owner View

Business friendly audit trail

Alter Flow

Search for instances


• Instance Patching

– Migrate all in-flight instances to patched process definition

• Instance Revisioning (11.1.17)

– Deploy new process revision and selectively migrate in-flight instances. Specify migration plan for bulk migration

– Run feasibility report to identify which instances can be automatically migrated to new version without user intervention

Robust Process Management


Case Management


ADAPTIVE CASE MANAGEMENT IS A BUILT-IN FEATURE OF BPM 11.1.1.7 SUPPORTING FLEXIBLE, UNSTRUCTURED, AND USER-DRIVEN CASE PROGRESSION

Adaptive Case Management


Adaptive Case Management

Case Activities, Events,

Stakeholders and Permissions

Runtime management of

above concepts

User driven task

decomposition

CMIS support to work with

multiple content stores


Integrated Content Management

• Tight integration with Content management systems• Document workflow • Third-party content integration with CMIS


• Manages all file types

– Photoshop, EPS, JPEG, TIFF, BMP, Quicktime, Real, Windows Media, AVI, MP3, etc.

• Multiple renditions, multiple uses

• Automatic conversion for viewing all images -- even legacy formats

• Easy search and retrieval

– Thumbnails, storyboards, and closed caption

With Robust Digital Asset Management

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Process Spaces - Instance/Case Space

Documents specific to this Fraud Investigation

Discussions on this Fraud investigation

Audit trail for this process instance

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Activity Guides for Case Processing


Process Analytics


End-to-end Process Analytics

Operational Monitoring

•Process Admins- Monitoring the health of the multiple business processes

Actionable Insights

•Business Analysts – KPI Monitoring

•Process Admins- Smooth functioning of the system

•Executives – Visibility into business process to make tactical decisions

Process Optimization

•Process Developer s & Business Analysts -Improvement s to process execution

•Pattern Detection

Process Intelligence

•Business Analyst s- Strategic Analysis, Trend Analysis

•Executives- Visibility into business process to make strategic decisions


Operational Monitoring

BPM Workspace

• Standard Dashboards– Workload by process & participant– Performance by process & participant

• Dimensional drill-down– Process to activities– Participant to processes

• Instance drill-down– In-built data security

• Detailed audit trail (both tabular and graphical) of execution path of the process instance to analyze execution pattern

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Actionable Business Insights

Monitor business processes & services in real-time

Key Performance Indicators (KPIs) Service-Level Agreements (SLAs)

Analyze events as they occur

Correlate events & KPIs Identify trends as they emerge Alert users to bottlenecks & solutions

Act on current conditions

Event-driven alerts Real-time dashboards Wizard driven event-condition-action BPEL/BPMN processes & web services

integration

Oracle BAM

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Process Optimization

BPM Studio or Process Composer• Interactive Simulation

• Simulations include real runtime data

• Simulation Charts– Time: Average, min and max wait time,

average processing time, etc– Cost: Total cost of running a simulation, break

down by activities, etc– Units: Instance workload metrics (such as

backlog of instances, how many have been processed, etc)

• Simulation Reports– Possible to export metrics to HTML output– Raw data can be exported to CSV format

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Process Intelligence

BPM Process Model Process Aware BI Dashboards

BPM STAR Schema Map BPM STAR Schema to BI Model

Process Intelligence using Oracle OBIEE


Time-to-Value with Process Accelerators


Domain Knowledge

Embodies Best Practices

Designed with Customers

Pre-built

Extensible

Product Grade

Pre-built Best Practice Processes

Process AcceleratorsOracle BPM

Oracle Process Accelerators


Process Accelerator Delivered Components

Process models

Business Rules

Business Dashboards

Rich User Interaction

Business services

Preconfigured roles

Data model

Extensibility mechanisms

Documentation

UPK (learning) contentUCM

Content MgtProcess

AnalyticsUser/RoleDirectory


Process Accelerators


Customer Stories


Summary


End-to-end Business Visibility

BAM

Full Palette BPMOracle BPM 11g is a Complete Application Extension Platform

Dynamic policies & Decision Logic

Business Rules

Build Rich Process Interaction

ADF, ADF Mobile

Business Analyst Modeling & Simulation

Process Composer, BPM Studio

Collaborative Business Interfaces

Process Spaces

Manage Approval Flows

Sophisticated Human Workflow

Leverage Existing Applications

Adapters, Service orchestration


Summary

Facilitates Business-driven design through business friendly

tools

Provides the ability to customize and extend applications easily

via Templates

Facilitates building an agile application using Rules and Rule

based task routing

Supports User-centric design through ADF and ADF mobile support

Intelligent Business Operations and end to end visibility through

Process Analytics