Márcia SantosFlat 3 | 79 Dame Street | Dublin2

Phone: (+ 353) 087 192 7114 E.:Marcia_os_3@hotmail.com

LinkedIn Profile: https://ie.linkedin.com/pub/marcia-santos/8/213/320

Business Analyst /Software QA Tester

Expert in Process Modeling and in automated testing with 6 years experience

PRIMARY SKILLS

• Proficient in software development life cycle including test strategy preparation, test plan, development, test case creation, test execution and bug tracking 

• Extensive experience with Business Process Modeling, Requirement specifications gathering, documentation and report writing

• Familiarity with Oracle, SYBASE and SQL Server databases• UML, Visio, Windows 98/XP/2000• Implementation, user training and technical support• Enjoy learning new tools and technologies • Worked allocated at large companies as: HP, BNP Paribas, KPMG, HSBC

Bank, Caterpillar and Honda• Technical support to users attending conceptual doubts and use of systems

PROFESSIONAL EXPERIENCE

09/2014 – Present: Hotel Receptionist / Mercantile Hotel

• Schedule customer bookings and guide them about available rooms and suites.• Coordinate customer payments and billing.• Managing group bookings for conferencing, the restaurant and accommodation.

04/2012 – 10/2014: Front Desk Attendant / Énergie Fistness Club

• Membership payments, cancellations and freezes.• Sell and promote products and accessories.• Participant in promotional activities and marketing strategies of the gym.

09/2009 - 10/2011: Business Process Analyst / Astrein Tecnologia & Conhecimento (Brazil)

• Review product requirement documents, functional specifications, and involved in test plan, test case documents and implementation.

• Analyzed business requirements for a large regional rollout of a new financial system for Brazil Brokers (BBRK) department of financing and maintenance management. This work included developing UML business models to clarify conflicting terminology and concepts used by different business areas. Designed and developed a custom application to automate financial processes.

• Led a team of 11, responsible for migration and analysis of 60 different processes in 8 months. The team had to train external users after successful deployment.

• Managed and maintained project schedules, metrics, status reports, and deliverables. Informing project sponsors and IT management on a regular basis.

• Creation and installation of Oracle and MySQL Database Server for Quality Assurance purpose and testing.

• Creation of automation by writing SQL queries to ensure continuous operation • Delivered Functional and User Acceptance Testing documents.• Involved in workshops such as the Enterprise BPM Workshop in São Paulo,

The National congress of infrastructure and Technology, training and presentations (I was responsible for the presentation: How to transform your process into an efficient workflow) .

10/2008 - 02/2009 Marketing assistant / Oratelecom

• Supporting the Sales Manager and Marketing Team in all aspects of their work.• Sales administration.• Presenting the company at trade shows and marketing events.• Assisting with the copy writing of marketing materials.• Assessing the results of a marketing campaign.• Writing reports, company brochures and project documentation in general.

03/2006 - 01/2008 Business Analyst / Disoft Solutions S/A

• Organizing meetings with customers to understand service objectives, capturing and understanding of business needs.

• Provided business analysis expertise in logical extraction, development of detailed functional and technical design specifications, use cases, and prototypes for the configuration of a systems based in .Net, Java and Visual Basic.

• End User technical support, training users to install software packages, diagnosing and reporting bugs.

• Developed use cases followed by client testing.• Technical Validator, system configuration, analysis and management of projects

for the banking industry, OS installation and set up files.• Responsible for the development of service orders for the implementation of

legal resolutions for the Central Bank of Brazil (BACEN)

EDUCATION

• Sep/15 – Bachelor of Science in Information Technology, CCT College, 1st Year• Jul/14-Mar/15 - Business – Hospitality Management, International Academy• Mar/12 – May/14 English, SEDA College, Dublin• Fev/04-Dez/10 Bachelors Degree in Administration, Uninove University (Brazil) • Jun/09-Ago/2009 Business Analysis’s, IBM, São Paulo (Brazil)• Nov/07- Jan/2008 BPM Analysis’s, FGV, São Paulo (Brazil)