Business Analyst Roles

7/31/2019 Business Analyst Roles

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Business Analyst Roles

Consultative mind set/ analytical thinking

Entrepreneurial spirit

Good communication

Team Management skills

Working knowledge of Excel & PowerPoint (Mandatory)

Experience working on any business intelligence tools (preferable)

The Senior Business Analyst is the overall relationship owner for all senior business partner

relationships. Under the Senior Business Analysts direction, the Business Analysis team will

work closely with Business Partners and Business Subject Matter Experts in the definition,

testing, training, implementation, and support of functional requirements.

- This role will ensure that team members are eliciting requirements using interviews,

document analysis, requirements workshops, surveys, site visits, business process descriptions,

use cases, scenarios, business analysis, and task and workflow analysis in the most efficientmeans possible.

- The Senior Business Analyst will serves as liaison with peers in business, technology, and

support teams.

- This role will be responsible for managing 5-10 direct reports, with a department size of up to

100.

- The Senior Business Analyst sets the strategic direction for the team and ensures adequate

solutions are utilized by effectively managing competing and shifting priorities.


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- The Senior Business Analyst will proactively seek out and recommend ways to improve

processes and business initiatives that improve efficiencies, customer care and expense control.

The Senior Business Analyst will be responsible for budget planning, resource forecasting, and

ensuring hiring plans remain in alignment with demand.

- Solution Strategy:

- Requirements Analysis

- Implementation Support:

The jobholder will be required to manage large scale, high level, and complex efforts. These

would generally be of a value between USD 10m and involve multiple business areas.

Qualifications

- Undergraduate or postgraduate degree in Science, Business Administration or a related field.

MBA preferred.

Leadership capabilities

- Navigating understanding and translating Change Delivery strategy into own team and aligning

directions accordingly


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- Spiring being ambitious about providing the highest standards of delivery and embedding

them in the team

- Driving setting stretching goals for self and team and delivering them with courage andtenacity

- Mobilising authentically engaging with team, colleagues and business partners to deliver at

pace

- Sustaining- making considered decisions that protect and enhance the bank's values,

reputation and business

Relevant Professional Qualification (e.g. CIMA / ACCA / MBA)

Strong track record of delivering solutions within large projects,a international bank

Working knowledge & application of LEAN & Six Sigma principles

Experience of working within Perfornance Management teams

The successful candidate will require a balance of strong technical knowledge with

excellent people and organisational influencing skills

Delivery of high quality work, in a limited amount of time

Excellent MS Powerpoint, Word and Excel skills

High levels of drive and self-motivation

Track record of working in a very organized way, multi-tasking, prioritising, managing

data, and setting and achieving deadlines (both short and long term)

Strong analytical and problem solving skills

Capacity to think creatively and laterally; excellent reasoning skills and the ability to

make sound judgments

Pragmatic approach to achieving the objectives set, able to flex an approach as needed


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Strong team player

A willingness to work with ambiguity within a fluid business environment

Strong knowledge of Finance & Performance Management processes and accounting

related principles

To analyze business needs for efficient and cost-effective solutions and/or business processes

and to facilitate the design, testing and implementation of systems, controls and processes in

accordance with PMO discipline methodology.

Gather and analyze information on existing business processes in order to make

recommendations that seek to improve business processes and reporting.

Analyze and document user requirements for enhancements to business processes and

reporting. May involve investigation of third party vendors, procedures or systems.

Produce clear and unambiguous documentation to detailed proposed

solutions/recommendations.

Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and

sign off of proposals.

Participate in creating estimates of cost and effort along with implementation plans to enable

timely implementation of process or report enhancements.

Work as part of a project team, reporting progress and escalating issues to management as

appropriate.

Escalate issues in a timely manner as appropriate to ensure successful completion of process

and report enhancements.


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Take ownership and responsibility for appropriately sized process improvements and

assignments.

Adhere to standards set by the PMO standard policies, procedures and practices.

Give technical direction and support to other IT Governance support staff.(as assignment

requires)

Serve as a subject matter expert on the IT Governance process and both IT/ PMO metricsprocesses and reporting (as assignment requires).

May oversee work and coaching of less senior PMO staff members, but will not have a formal

staff management role

Work Experience / Knowledge:

Minimum of 3 years proven experience developing the skills required for the business analyst

role

This will include carrying out business process reviews and/ or production of business

requirements

Experience creating detailed cost / benefit analysis

Able to demonstrate knowledge and use of structured business analysis techniques

Experience analyzing business or technical problems and proposing and implementing solutions

IT literate with good knowledge of the Microsoft suite of products, including Project and Office

Knowledge of process documentation and testing tools

Broad knowledge of systems and business processes in use for the relevant business areas


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Skills / Other Personal Attributes Required:

Excellent verbal and written skills (to include process flowcharting and formal business

solutions documents)

Able to work in a global, multicultural environment

Able to influence and build relationships at all levels of staff

Must demonstrate a strong customer focused attitude and understand the fundamentals of

customer service

Excellent analytical and problem solving skills

Ability to manage conflict well

Structured, disciplined approach to work, with attention to detail

Good inter-personal skills combined with willingness to listen

Ability to analyze requirements and problems and to propose innovative but workable solutions

Disciplined time management skills

Ability to multi-task and work on more than one initiative at a time

Flexible able to meet changing requirements and priorities

Self motivated. Capable of working with little or no supervision

Ability to react positively under pressure to meet tight deadlines

Able to work independently or as a team player

Maintenance of up-to-date knowledge in the appropriate technology areas

Enjoy challenging and thought provoking work and have a strong desire to learn and progress

ITIL process knowledge preferred but not required

In-depth knowledge of SDLC, CASE tools and project management methodologies for enterprise

software applications. Knowledge of various effort estimation techniques. Experience with

Process Maps, UML, RUP / MSF and exposure to Project Management


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Gather and document business requirements in Business Requirements Document (BRD) with

business partners

Assist with translation of business requirements into IT design specifications

Creates current state (as is) process models with business partners

Creates future state (to be) process models with business partners

Establish roadmap for achieving future state with business and IT partners

Present and review business analysis and reengineering results of tasks to mid-level IT and

business partner management

Develop cost/business value projections

Collaborate with internal specialists to research business and technology trends appropriate tobusiness and IT solution definition

Participate in the planning, creation, and execution of business partner testing and acceptance

Define application training strategy and plan

Balance differing needs and expectations of customers, users and stakeholders through all

project phases

Facilitate completion of Application Control Review (ACR) with business customer

Primarily involvement during early SDM phases including ID and Assess, Analysis, and Design

Work with the Customer in defining project scope, business requirements, business

value/metrics, and supporting translation of those requirements into design specifications

Interface primarily with first and middle level management business partners and various IT

functions

Interact with external business consultants and IT vendors

Good understanding of customer's needs so that they can be transformed into application and

operational requirements.


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Acting as an interface between Client team, technology teams and support teams

Making sure that the solution recommended is commercial yet competitive.

Responsibilities

- System administrator and application configuration for Salesforce.com, ModelN, DRM/ILOG.

- Works with Business application support team to design and implement for upcoming changes

and enhancing existing functionality.

- Manages data loads and data quality

- Creates reports and dashboards

Maintains user roles, security profiles, workflow rules, and other system configuration options.

- Documents processes and creates documents to communicate processes

- Maintains high levels of data integrity and manages flow of data and processes within

Salesforce.com and integrated applications

- Experience on other tools and technology like oracle, DRM, ILOG will be plus

- Applies and acquires business and product knowledge in the performance of assigned projects

and other tasks as designated by the Business application support Manager

- Ready to learn new tools and technology to provide better support to the business.

1.Should have 2 years of Experience in IT industry preferably in Web Applications development

companies or Custom Software development companies.

2.Educational Qualification: BE/BTech/MCA. MBA Preferable (Marketing / Systems /

Operation). If not an MBA minimum of 4 years as a BusinessAnalyst is mandatory. Else must

raise the bar as a professional BA.

3.Excellent Articulation skills and elicitation to achieve goals.

4.Able to handle multiple assignments simultaneously working on time bound deliveries.

5.Drafting business requirement specification


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6.Translating business requirement document to software requirement specifications

7. Interacting with the technical team to ensure that the requirements are clear.

8. Act as a liaison between business units, technology teams and support teams.

9. Mandatory expertise to deliver artifacts like: Requirement Capturing, Usecases, Application &

Interface Wireframes, Flow diagrams, Activity diagrams and Cross Functional business flow

diagrams.

10.Knowledge of software applications and architectures, SDLC, Project Lifecycle and

Fundamentals of Web Servers and Application Development.

11.Should have strong documentation skills and must be proficient with MS Word, MS Excel

and MS PPT.

12. Should have hands on experience in MS Visio or familiar with any other tools like Mock

Flow, Cacoo, Balsamiq.

13.Should have worked on implementation projects as a BA on few of the following: Web Portal

developments, e-Commerce, ERP, BusinessIntelligence Solutions or CRM.

14..Exposure to Open Source applications is welcome but not mandatory.

15.Other allied skills of a BA including Analytical skills, Logical thinking, Decision making,

Information Technology skills, Familiarity with Software Development Life Cycle are considered

inherent.