Sheet1Upper intermediate wordlist: English to ItalianPage No.EnglishPart of SpeechDefinitionItalianUNIT 113appraisalnassessment or evaluation of how well you do your jobvalutazione10bonus schemencompany system in which employees receive extra payments if certain targets are reachedpiano di partecipazione agli utili10book-keepingnrecording the money that an organisation or business spends and receivescontabilit12computer literateadjable to use a computer competentlycapace di usare bene il computer12corencentral, essentialessenziale11dedicatedadjdesigned especially for that usespecializzato13degreenuniversity qualicationlaurea13rmncompanyditta12ying startnvery good beginninginizio entusiastico11goalnaim, objective, targetobiettivo13graduatensomeone who has obtained a university degreelaureato12hands-onadjpractical, not theoreticalpratico11high iernsomeone with a lot of ability and ambition who is expected to be successfulgiovane in carriera10in-houseadjtaking place within the companyintra-aziendale11keyadjvery important, essentialprincipale, chiave12learning goals: meet the learning goalsvprovide good enough instruction in what the employees want to learnrealizzare gli obiettivi di apprendimento11limitedadjcompany where each shareholder is responsible for the companys debts up to but no more than the amount that he/she has invested in the companya responsabilit limitata12monitorvwatch carefully and record the resultsmonitorare, controllare10on-the-job trainingntraining while you are workingformazione sul posto di lavoro13peernperson at the same level as you in a companycolleghi allo stesso livello10permanent contractnan employment agreement which is not for a limited period of timecontratto a tempo indeterminato12promisingadjshowing signs of being likely to develop successfullypromettente11promotevgive someone a better-paid, more responsible job; advertise or publicise a product or service so that people will buy itpromuovere11recruitnsomeone who has recently started working for a companyneo assunto10salarynmoney paid regularly to employees for doing a jobstipendio10skillnability to do something wellabilit10staff developmentnexpansion of skills and consequent possible promotion for employeesqualificazione del personale13study leavenperiod of time away from work for studypermesso di studio12tailor-madeadjspecially designed to meet individual needsche risponde ad esigenze specifiche13track recordnreputation based on things done up to nowreputazione12workloadnthe amount of work you have to docarico di lavoroUNIT 214accountingnactivity of preparing and maintaining nancial recordscontabilit16areasndepartmentssettori16auditvcheck that nancial statements and accounts are correcteseguire una verifica contabileCD1 T3baby: your own babynproject or piece of work that you care about a lot because it was your ideacreatura, "la mia creatura"16board of directorsntop-level managers of a companyconsiglio d'amministrazione17candidatenperson applying for a jobcandidato17cashiernthe person who takes the money when customers pay at a supermarketcassiere14CEOnshort for Chief Executive Ofcerdirettore generale, amministratore delegato17challengingadjdifcult and demanding to doimpegnativo, stimolanteCD1 T4checkoutnthe place in a supermarket where you pay for your shoppingcassa14Chief Executive Ofcernhighest manager with responsibility for the day-to-day running of a companydirettore generale, amministratore delegato14Chief Information Ofcernmanager responsible for information and computer systemsdirettore generale della gestione informatica14CIOnshort for Chief Information Ofcerdirettore generale della gestione informatica14customer relationsnapproach to management which recognizes the value of building and maintaining a long-term relationship with customers through, e.g. special credit cards, loyalty cardsrapporti con la clientela17customer servicengiving customers good serviceservizio di assistenza ai clienti14deadlinennal time by which a task or job must be completedscadenza14Finance Managernthe manager responsible for the accounting and nancial affairs of a companydirettore finanziario16nancial yearnthe -month period for which a company produces accountsanno finanziario17revdismiss someone from their joblicenziare16forecastvpredict business and nancial performance for the futurefare previsioniCD1 T3fulllingadjmaking you happy or satisedappagante, soddisfacente16graduationnthe moment of successfully completing ones university courseconseguimento della laurea14HRMnHuman Resources Managerdirettore delle risorse umane14Human Resources Managernthe manager responsible for recruiting, training and managing employeesdirettore delle risorse umaneCD1 T3incentive eventnconference or other event which companies use for thanking customers and rewarding their staffevento incentivante17intervieweenperson being interviewedcandidato16ITnshort for Information Technology; computer and telecommunications technologyinformatica14launchvstart selling a product or service for the rst timelanciareCD1 T3lifestylen, adjthe way that you live your lifestile di vita16management accountingnpreparing nancial information to help management decisionscontabilit gestionale14Managing Directornhighest manager with responsibility for the day-to-day running of the company, Chief Executive Ofcerdirettore generale, amministratorere delegato14Marketing Consultantnsomeone whom companies employ to give advice about how to market their products or servicesconsulente di marketing14PAnshort for Personal Assistantassistente personale17part-time jobnjob which is only done for part of the working week, less than a full-time joblavoro part time14performancenhow well a person or company doesrendimento14Personal Assistantnsomeone who is employed to do secretarial and administrative tasks, especially for a managerassistente personale14PROnshort for Public Relations Ofcer, the person responsible for ensuring that the public think well of a companyPR, addetto alle pubbliche relazioni14R&Dnshort for Research and Developmentricerca e sviluppo14recruitmentnthe activity of nding and employing new people to work in an organisationreclutamentoCD1 T4reliefnperson who takes the place of another worker so that he/she can have a breaksostituto16reporting to methat I have authority overche fanno capo a me14Research and Developmentnthe activity of investigating and developing new productsricerca e sviluppo16rolenjob or function in a companyruolo14routine correspondencennormal, everyday letters and emails which are not specialcorrispondenza ordinaria17selling pointncharacteristic of a product that makes people want to buy itpunto di forza, qualit di un prodotto che lo rende vendibile16smooth-talkingadjgood at persuading people, not to be trustedinsinuante; mellifluo17supervisornperson who makes sure people do their jobs properlysupervisore14targetngoal or objective decided in advance against which performance can be measureobiettivoCD1 T3thrive onvreally enjoytrarre grande soddisfazione da16treasurernthe person who looks after the money in an organisationtesoriereCD1 T3visionnplan or hope for the futurepiano, ideaCD1 T4workwiseadjas far as work is concernedlavorativamente parlandoUNIT 321academic backgroundnwhat you have studied and the qualications you have receivedpreparazione accademicaCD1 T5common sensenpractical, sensible thinking and judgementbuonsenso21consumer productnproduct bought by the public and not by companiesprodotto per la vendita al dettaglio21CVnshort for curriculum vitae: a written summary of work experience and qualications sent to a possible employer by someone applying for a jobCV, curriculum vitaeCD1 T5found outadjshown to be dishonestsmascherato, scoperto19full-onadjtotala tutto volume19gignperformance, concertspettacoloCD1 T5go aboutvstart dealing withiniziare aCD1 T5go straight in the binvbe thrown away without being looked atandare direttamente nel cestino18innovationnnew idea or productinnovazione, novit18job satisfactionnfeeling of pleasure and achievement in your jobsoddisfazione professionale19kiosknsmall building where products are soldchiosco19online distributionnthe supply of goods through the Internetdistribuzione di prodotti online18perknextra payment or benet which is not part of your salary, e.g. a company carbonus19promotionnbeing given a better-paid, more responsible jobpromozione19receptiveadjwilling to listen and acceptricettivo20refereenperson who gives information about your experience and ability when you apply for a jobchi da referenze21reectvshow or representrispecchiare19releasenthe moment when something is available for the public to buydistribuzione sul mercato19scopenopportunitiesopportunitCD1 T5snail mailnletters sent by post compared with the speed of emailposta ordinariaCD1 T5words of wisdompl nvery good adviceparole saggeUNIT 423bring up detailsvnd information on a computervisualizzare dati sul computer25criticaladjvery importantcruciale23details: bring up your detailsvnd information about you on my computervisualizzare i Suoi dati al computer25great dealna lotmolto23hang onv(inf) wait a momentattendere25intended recipientnthe person you wanted to contactdestinatario designato25put someone on holdvmake someone wait to speak to the person they have called on the phonemettere qualcuno in attesa23screen: get it up on the screenvsee, bring up your detailsvisualizzare i dati al computer25updatevadd new information toaggiornareCD1 T7vacancynavailable jobposto vacanteUnit 529brand awarenessnknowledge among people in general that a certain brand existsconoscenza del marchio28brandingngiving a company or product a particular design or symbol in order to give it an identity for marketing and advertising purposesattribuzione di un marchio di fabbrica28brochurenmagazine published by a company advertising or giving information about its products and servicesopuscolo29capitalise onvbenefit from, take advantage ofvolgere a proprio profitto, trarre vantaggio29centrepiecenthe most important or attractive part or feature of somethingpunto centrale29dating skillspl nability to begin a romantic relationshipcapacit di seduzione29direct mailnpublicity sent directly to a person's homeposta diretta28drawbackndisadvantagesvantaggio31dream upvinventinventare31essencenmost important qualityessenza, sostanza31focus groupngroup of people who are paid to discuss and give their opinions for market researchgruppo di lavoro28giftnsomething which is given to youregalo29hitntime when someone visits a websitecontatto30hypevpublicise strongly, advertise in an exaggerated wayfare pubblicit agressiva, spingere un prodotto28leafletnprinted material of a page or a few pages publicising or giving information about product and trainingdepliant, volantino30log onvstart using a computer; visit a websiteaccedere a, collegarsi31logondesign which represents a company or a productlogo29lotteryngame in which numbered tickets are sold to people who then have the chance of winning the prize if their number is chosenlotteria29market sharenthe percentage of the market which is taken by a particular product in comparison with competitors' productsquota di mercato29online publicitynadvertisements on the Internetpubblicit onlineCD1 T8overheadspl nthe regular and necessary costs, such as rent and heating, that are involved in operating a businessspese generali31pay a premiumvpay a higher pricepagare un prezzo maggiore29ployntactic or trick, especially when used in marketingstratagema, espediente28point-of-sales displaynwhere products are arranged in a shop in a way which advertises them to customersesposizione nel punto vendita29postvpin on the wallsaffiggere30profit marginnthe percentage difference between income and salesmargine di profitto28promotional activitiesnways of advertising somethingattivit promozionali28purchasensomething which you buyacquistoCD1 T8recognitionnappreciation and acceptancericonoscimento, apprezzamento31reinventvchange the appearance or characteristics of something, modifyreinventare29retailadjselling goods in small amounts to customers in shops; v sell to customers in shopsvendita al dettaglio28samplensmall example which shows what the rest of something is likecampione29slogannshort, easily remembered phrase used to advertise somethingslogan28sponsorshipnhelping by giving money to an event such as a sporting event and in that way getting publicitysponsorizzazione31switchvchangecambiare29target audiencenperson or particular group of people at whom something is directeddestinatari prescelti31tasknjobcompito28websitencomputer le with words and pictures which you can reach through the Internetsito webUNIT 635cashownthe amount of money moving through a businessflusso di cassaCD1 T11chill-out zonenarea for people to relax inarea, zona relax33co-foundernperson you begin a company withcofondatore35contactsnpeople, especially in high positions, who can give you useful information or introductions which will help you at workcontattiCD1 T10customer basenregular customersclientela fissa33customisedadjmade especially to suit the users needspersonalizzato, fatto su ordinazione33decentadjgoodbuonoCD1 T9delinsmall shop that sells high-quality foods, such as types of cheese and cold cooked meat, which often come from other countriesnegozio di gastronomia33entrepreneurial skillspl nabilities connected with starting a new businessabilit imprenditoriali33foundvset up or establish a company or organisationfondareCD1 T11FTna commonly used abbreviation for the Financial Times, an important British newspaper for people who are interested in nance, business and economics, printed on pink paperFT, abbreviazione di Financial Times33gap in the marketnopportunity to sell a new product which isnt being sold alreadyspazio sul mercatoCD1 T9genericadjrelating to a group of similar things rather than one thing in particulargenerico35keep momentumvkeep something developing after it has startedmantenere lo slancio iniziale33labelncompany name or symboletichetta, marca33line: new linennew type of productnuova linea33niche productnproduct which only interests very specialised customers and does not interest the mass marketprodotto di nicchia32on the marketadvfor salesul mercatoCD1 T11on the roadadvtravelling to different placessu strada33opt forvchooseoptare per, scegliere33outsellvsell more than other productsvendere pi di un concorrente32packagedvwrapped and displayed so that people will want to buyimballato35personal touchnhaving personal contact with and being aware of the needs of every individual customer to make them feel specialtocco personaleCD1 T9pitchvaim, directdirigere, rivolgereCD1 T11player: big playernlarge and powerful businesspezzi grossi33prohibitiveadjso expensive that you cannot afford itproibitivo33projectedadjplannedstimatoCD1 T11sachetnsmall, closed container made of paper or plastic containing a small amount of something, usually only enough for one occasionsacchetto33secure a sitevrent a building or part of a building to run a business fromassicurarsi, grantirsi un posto33soarvrise very fastandare alle stelle35sponsorvsupport nancially in order to get publicity for your companysponsorizzare34standnarrangement of shelves and tables at an exhibition where an organisation offers information, goods or servicesstand, banco di esposizioneCD1 T11start-upnsmall business that has just been startedpiccola impresa appena avviata33stirna lot of interestscompiglio, trambusto33supply chainnthe network of companies who bring goods from manufacture through wholesale supply and distribution to a retailercatena di approvvigionamento33take offvstart selling well, become a popular productcominciare ad avere successo33takingspl nincome received in a shop from selling goodsintroiti, profitti33turnoverntotal income of a company from sales of its products or services; salesgiro d'affari33upmarketadjexpensive, high-quality, appealing to the luxury end of the marketesclusivo, di lite34word of mouthpeople telling each other about how good a product ispassaparolaCD1 T11write-upnreport, articlearticolo, servizioUNIT 738budgetnmoney you have available to spendbudget38delivervprovide what was promisedfornire38edgenadvantagevantaggio, marcia in piCD1 T12rst-come-rst-servedealt with in the order in which people askservizio in ordine di arrivo38keenadjcompetitiveconcorrenziale38liaisevcommunicate and exchange informationtenere i contatti36manvbe present at, help to rungestire38meet your briefvcarry out your instructionsrealizzare le vostre richiesteCD1 T12power cutninterruption in the electricity supplyinterruzione della correnteCD1 T12serverncentral computer from which other computers obtain informationserver38stand outvmake people noticemettersi in evidenza38trade eventnevent within a particular business or industryincontri commercialiUNIT 843bulk: in bulkadjin large quantitiesin blocco, in grande quantit42carry a lot of stockvkeep a large amount of stock in a shop / chain of shopstenere un vasto assortimentoCD1 T14come back to you on thatvtalk to you again in order to give you further informationritornare sopra l'argomento42gadgetnsmall device or machine with a particular purposegadget, piccolo apparecchioCD1 T13get invarrivearrivare42mark-upnamount by which the price of something is increased before it is sold againricarico43payment termspl narrangements made for payment, especially the amount of money and the period of time agreedtermini di pagamento41popv(inf) putmettere42recommended retail price (RRP)nprice at which a manufacturer suggests a product should be sold, although this may be reduced by the retailerprezzo di vendita raccomandatoCD1 T15repeat ordernsomething which you order againordinativo ripetuto43sight: at sightadvpayable immediately, when the item is presenteda vistaCD1 T14sort outvdiscuss, deal withdiscutere, trattare40stick tovnot change or be forced to changemantenere inalterato42stockvkeep a supply of a product in the shopessere provvisto di, tenere41take a seatv(formal) sit downaccomodarsi, sedersi41terms and conditionsnthe details in an agreement or contracttermini e condizioniUNIT 9CD1 T16buy intovinvest ininvesitireCD1 T16competitionnother companies which produce the same goods or services as your companycompetizione49credit facilitiespl narrangement to borrow or owe money in order to buy goodsfinanziamenti47drop the ideavdecide not to continueabbandonare l'ideaCD1 T16entrepreneurnperson who starts up a new businessimprenditore47estate agenciesnbusinesses that arrange the selling, renting or management of property and land for their ownersagenzie immobiliari47failure ratenthe number which do not succeedtasso di insuccesso/fallimentoCD1 T16fat catnsomeone who has a lot of money and who has the power to increase their own incomepezzo grosso, riccone47feenmoney you pay for professional servicesquota46rst: in the rst placeat the startper iniziare46franchisenright to sell a companys products in a particular location using the companys nameconcessione, franchigiaCD1 T16go from strength to strengthvbecome increasingly successfulandare sempre meglio47go it alonevstart your own businessmettersi in proprio47household namencompany name that most people have heard ofnome di una compagnia famosa47interior designernperson who plans the decoration of the inside of a buildingdecoratore di interni47legitimateadjlikely and reasonableserio, validoCD1 T16make a go ofvmake successful by working hardavere successoCD1 T16make redundantvre someone because their job is no longer neededlicenziare49marketingnthe activity of presenting products or services to customers in order to make them want to buycommercializzazione, marketingCD1 T16never look backvbecome more and more successfulnon guardare pi indietroCD1 T16outletnshoppunto venditaCD1 T16preparedadjwilling, happydisponibile47protnmoney which is earned in trade or business, especially after paying the costs of producing and selling goods and servicesprofitto47quitvgive up, leave, stop doingabbandonare46redundancy moneynmoney paid to workers that a company no longer needs, to compensate for losing their jobindennit di licenziamento49securitynway of making sure that money which has been lent will be paid backgaranzia, cauzione47sourcevndtrovareCD1 T16take the plungevdecide to do something risky after thinking about it for a long timebuttarsi49terms: in terms ofwhen talking aboutin termini di47trademarknname or symbol put on a product to show that it is made by a particular producer and cannot be legally used by any other producermarchio di fabbrica, marchio depositatoUNIT 10CD1 T18angel investornprivate investor willing to invest money in new businessfinanziatoreCD1 T18applicationncomputer program designed for a particular purposeapplicazione53business cardnsmall card to give to business contacts showing your name, job title and details of the company you work forbiglietto da visitaCD1 T18catch onvbecome popularprendere piedeCD1 T17cold-callvphone or visit possible clients to try and sell something without any previous contact or appointmentvisitare o telefonare senza pravvisoCD1 T18defy a conventional business planvbe too difcult to explain in a normal business plansfidare un piano commerciale convenzionaleCD1 T18get off the groundvstartdecollare52government grantnmoney given by the government for a special purposesovvenzione governativaCD1 T18gut instinctnstrong belief which cannot be explainedsentimento istintivo50have something to do withvbe connected withavere a che fare52hi-techadjusing the most modern and advanced machines and technologyad alta tecnologia51loannmoney which is lent or borrowedprestito, finanziamentoCD1 T17make dovuse what was availablefarsi bastare qualcosa, arrangiarsi51mortgagenmoney which you borrow in order to buy a housemutuoCD1 T17nothing to beatnothing better thanniente di meglio52partnershipncompany owned by two or more peoplesocietCD1 T19point blankadvin a very few words without trying to be politea bruciapelo52principalnthe amount of money borrowedcapitale preso in prestito53savingspl nmoney which is not spent but is kept to use in the futurerisparmi51social securitynmoney an employer pays into a government fund to cover unemployment, sickness pay and retirement pensionscontributi previdenzialiCD1 T18splash outvspend a lot of money on things you dont needscialacquare, sperperare52tax returnninformation given to the government about how much you have earned a yeardichiarazione dei reditti52venture capitalninvestment from companies which specialise in high-risk new businesscapitale di rischioCD1 T18wrappernadditional worksheets and other materialsmaterialeCD1 T18written in sandadjnot xed or dependablescritto sulla sabbia, effimeroUNIT 1157agentncompany which sells another companys products on commissionagente, rappresentante55bioinformaticsninformation science about living thingsbioinformaticaCD1 T20clear upvdeal with, get an explanation forchiarire, mettere in chiaro55clonedadjplant or animal which has the same genes as the original from which it was produced articiallyclonatoCD1 T20cross-fertilisation of ideasnmixing of ideas from different types of people to stimulate new thinkingscambio di idee57distributorncompany which buys another companys products and sells them in a particular regiondistributoreCD1 T20get down tovstartiniziare aCD1 T20get ontovstart dealing withiniziare ad occuparsi diCD1 T20great stuff(inf) Thats excellent!fantastico54ground-breakingadjnew and very different from others of its typeinnovativoCD1 T20hush-hushadjsecretsegretoCD1 T20keep up withvnot fall behindtenere il passo con55knowledge industrynservice industry in which employees deal in knowledge rather than products and need a high level of education and trainingindustria della conoscenza55milestonenmark, stage, level of achievementtetto56purpose-builtadjdesigned and built for a particular usecostruito per scopi specificiCD1 T20right awayadvimmediatelyimmediatamente55sectornarea of the economysettore55spin-out businessnnew, separate company based on a original organisationnuove imprese55state-of-the-artadjvery modernall'avanguardia55stem-cellncell taken from a person or animal in a very early stage of devlopment that can develop into any other type of cellcellula staminaleCD1 T20strings attachedspecial demands or limitations (on the loan)limitiUNIT 1260digestvtake time to understandassimilare, capire fino in fondo60dry upvhave nothing more to sayzittirsi, ammutolire60eye contact: make eye contactvlook at peoples eyes to keep them involvedmantenere un contatto visivo59feel free tovdont be afraid tosentirsi libero diCD1 T21ndingsninformation discoveredrisultati60make the most ofvtake full advantage of an opportunity which will not last longtrarre il massimo vantaggioCD1 T21premiumadjhigher than usualpi alto60promptsnlist of key words used to remind you what to saypromemoria59slidenimage which is projected onto a screen or walldiapositiva61would-beadjwanting or trying to beaspiranteUNIT 1365accident: is no accidenthas been planned for carefully stato pianificato, organizzato67bankruptadjhaving no money; unable to continue in business because you cannot pay your debtsfallito, rovinatoCD1 T22bear in mindvremember when making planstenere a mente67bidnthe price offered for a piece of work or a serviceofferta65bottom linenthe most important thingfatto fondamentale67break the bankvallow something to cost more than you can affordandare in rovina64business centrenfacilities that business people can use to do work or contact people, e.g. fax machines, secretarial help, Internet connectionsbusiness centre65chainnnumber of businesses owned by the same companycatena65frequent-ier program (UK programme)nsystem where regular users of an airline earn points to get benets and discountsprogramma per viaggiatori "frequent-flier"67gatheringnlarge group meetingriunione65gushvexpress so strongly that it does not sound sinceredire qualcosa con entusuasmo66keynote speakernthe most important speaker at a conferenceoratore principale65loyalty programnreward system, e.g. free hotel breaks to thank regular customers for buying goods and services from a businessprogramma fedelt67off-seasonnthe time of year when there is less business activitybassa stagioneCD1 T22pitfallnlikely mistake or probleminsidia, problema65plusnadvantagevantaggio in pi67practicenmethodprocedura67pull togethervcreate, organisemettere insieme65rivalncompetitor, company which produces the same products or services as your companyrivale65single outvpraise especiallyapprezzare in modo particolare65staffern(American English) member of staffmembro dello staff65subscribernperson who buys a service or a magazine on a regular basisabbonato65tweakvchange in small waysritoccare, fare piccole modifiche65what really countsvwhat is really importantci che conta realmente64wi-adjwireless connection by which computers can connect to the Internet up to a certain distance from where they are usually plugged inwi-fi, connessione senza filiUNIT 1469addressvdeal withtrattareCD1 T25behind the sceneswhich the public dont see or meetdietro le sceneCD1 T25boomvgrow rapidly and successfullyespandersiCD1 T25buzznfeeling of excitementeccitazione70drop an emailvsend a short, quick emailinviare una breve email69eco-tourismntourism connected with the environment and natureecoturismo69emerging marketnnew or developing marketmercato emergente69enhancevimprovemigliorare69entrepreneurshipnthe starting up of new businessesimprenditorialit69formulancombination of things which will produce the result you wantformulaCD1 T24get round to itvdo what youve intended to doriuscire a fare una cosa69implementationnputting something into actionesecuzione, realizzazioneCD1 T24implicationnpossible effectpossibili effetti70insightnunderstandingcomprensioneCD1 T24intractableadjseemingly impossible to solvedifficile da risolvere68Maori poi dancendance performed by women using balls attached to strings. The poi dance was originally used to increase the flexibility and strength in the womens hands and arms for weaving.danza poi dei Maori69networkingvusing the opportunity to meet people it might be useful to knowcreare una rete di contatti personaliCD1 T23old handnvery experienced personvecchio del mestiere, veteranoCD1 T24openingnjob opportunityposto disponibile70outstandingadjexcellentecellente69public sectorngovernment organisationssettore pubblicoCD1 T23round the clockadvall day and all night24 ore su 24, giorno e notteCD1 T23time: for the time beingfor the momentper ora68Umukai Polynesian feastnspecial meal where traditional food, kai (chicken, pork, sh and vegetables), is steamed under banana leaves in a pit of hot stones, an umufesta polinesiana dell'UmukaiCD1 T25up-and-comingadjsuccessfuldi successo69winning combinationna successful mixturecombinazione vincenteUNIT 1573coverage: brilliant coveragenexcellent reports in both quantity and qualityeccellenti notizie72occupancy ratenthe average number of rooms occupied in a hotel over a period of time, in this case, a yeartasso di prenotazione alberghiera73quarternperiod of three monthstrimestreUNIT 1676action pointnthing assigned to specic person to be achieved before the next meetingobiettivo da raggiungere76adjournvstop a meeting temporarily with the intention of continuing it at a later timeaggiornare una riunione, sospendere i lavori76call offvcancelcancellare76chairvdirect or manage a meetingpresiedereCD1 T27get togethervorganise, produceorganizzare, mettere insieme77outcomenresultrisultato78promotional literaturenwritten adverts and marketing material about a company, designed to encourage people to buy its products or servicesmateriale promozionale76put offvdelay or postponerinviare, posporre77put solutions into practicevact to solve the problem, not just think about it and then do nothingmettere in pratica le soluzioni76set upvorganiseorganizzare76skipvnot attend a meeting on purposesaltare una riunioneCD1 T28while were about itat the same timementre ce ne occupiamo, allo stesso tempoCD1 T27workshopnmeeting of people to discuss and/or perform practical workseminarioUNIT 1783appeals tovinterestsattrarre, interessare83billionnone thousand million (,,,)miliardo83classied adnsmall advertisement usually placed by private individuals or small companiespiccola pubblicit83cyberspacenthe imaginary place where Internet data existscyberspazio85date: to dateup to the present timefino ad ora85desktopnsoftware program where icons and les are displayed on a computer screendesktop85dot-com: the dot-com crashnperiod when there was fast growth in dot-com companies. A dot-com company is one that sells goods and services through the Internet. The projected income of many companies never materialised, and a lot of shareholders' money was lost in a short space of timecrollo delle imprese on line83e-commercenthe activity of selling goods or services through the Internetcommercio in rete83hardwarencomputer equipment or machinery (as opposed to software)hardware85knowledge workerna person whose job requires a high level of education and traininglavoratore della conoscenza85missionncompany's main purposemissione85networknlinked computers which can share information and programscomputer in rete83one-stop shoppingnservice providing everything you need in one placesingolo luogo dove trovi tutto quello che ti serve83page viewnindividual website page read by people logged onto the Internetcontatto82PDAnshort for Personal Digital Assistantabbreviazione di palmare82Personal Digital Assistantnmini handheld computer which has multiple functions such as word-processing, spreadsheet, diary and calendar facilitiespalmare83place a premium onvmake very importantprivilegiare82real timenat the same time without having to waitin tempo realeCD1 T29refinevimprove by making small changesrisistemare83roughlyadjapproximatelyapprossimativamente85streamlinevmake a company, organisation or process more efficientrendere pi efficiente85title effectnthe way the title of a movie is brought onto the screeneffetto titoloCD1 T29top-heavyadjwith too many senior managers for the size of the companycon troppi dirigenti83trackvmonitor movements of, for example, parcels or shipmentsseguire il percorsoCD1 T29twenty-four: 24/7 (twenty-four seven)all the time, 24 hours a day, seven days a week24 ore al giorno 7 giorni alla settimana85upsidenadvantagevantaggio83web browserncomputer program which gives you access to the InternetbrowserUNIT 18CD2 T1across the spectrumgamma possibile di persone86browsevsearch the Internetbrowse, navigare in internet86clickvpress the mouse buttoncliccareCD2 T2downadjnot working, disconnected for a timenon in funzione, disconnesso86downloadvtransfer information from the Internet to a computerscaricareCD2 T2fingertips: at your fingertipsavailable for immediate usea portata di manoCD2 T1get atvfind, locatetrovare86home pagenfirst/front page of a websitehome page87iconnsmall picture or symbol on a computer screen that you click on to open a programicona88information-rich sitensite which people visit mainly for the information it containssito ricco di informazioni88itchy ngersnpeople who will quickly leave your website and go to another one if they dont nd it interestingutenti che abbandonano velocemente un sito se non lo trovano interessante88Javascriptna computer programming language frequently used on the Internetlinguaggio di programmazione JavaCD2 T2junkadjinformation sent to people, although they do not want it and have not asked for it, usually advertising products or servicesposta indesiderataCD2 T1knowledge: to my knowledgeas far as I knowper quanto ne so88log offvclose down a computerdisconnettersi, chiudere una sessioneCD2 T1loved onenperson that you love, usually a member of your familyi tuoi cari, i familiari86navigationnmoving around and locating of informationnavigazione86onlineadj, advconnected to the Internetin linea86portalnwebsite which provides information and links to other websitesportale86search enginenwebsite which helps you nd other websitesmotore di ricerca88set waynxed methodmetodo consolidato88site mapnplan of where to nd information on a website and how the pages link togethermappa del sitoCD2 T1spectrum: across the spectrumincluding the widest possible range of peoplegamma possibile di persone88straightforwardadjsimple and easy to understandsemplice, chiaro89trade: in the tradeworking in or involved with a particular industryche lavorano con una particolare industria89upgradevimprove the quality or usefulnessmigliorare, potenziare la qualit86user-friendlyadjeasy to operatefacile da usareCD2 T2whet someones appetitevgive someone a small experience to make them more interestedstimolare l'interesseUNIT 1990absenteeismnpeople taking time off work when they should be thereassenteismo93cutbackspl nreductions made in order to save moneytagli90implementvput into operationimplementare, effettuare90machine toolntool which uses power to cut and shape strong materialsmacchina utensile91peak timenthe busiest timeorario di puntaCD2 T3rush hournthe busy part of the day when people are travelling to and from work, and towns and cities are crowdedora di puntaCD2 T3sick leavenabsence from work through illness or when you say you are ill because you do not want to go to workpermesso per malattia91staff retentionnkeeping employees and persuading them not to work for another companycapacit di conservare il proprio staff90staff turnovernthe number of employees leaving their jobs and new ones starting in a companyavvicendamento, ricambio del personale91take for grantedvbelieve something to be the truth without thinking about itdare per scontatoCD2 T3tie it into my workvplan it to t what I have to doincludere nel proprio lavoroCD2 T3uptightadjstressed and easily annoyedteso, nervoso90working partynsmall group of people which studies a particular problem or situation and then reports on what it has discovered and gives suggestionsgruppo di lavoro91working practicenway of workingconsuetudine di lavoro90work-life balancenthe amount of time you spend at work compared with your free timerapporto lavoro-tempo liberoUNIT 2094cost-effectiveadjof good value to you for the amount of money paidremunerativo in rapporto al costo94domesticadjfrom within the same countrynazionaleCD2 T5expense: at the expense ofat the same time having a negative effect ona scapito diCD2 T4intranetsnsystems of connected computers within organisations through which employees can communicate with each other and share informationintranet, rete interna aziendale95justifyvprovide a good enough reasongiustificareCD2 T5leave high and dryvput in a difcult and inconvenient situation which is difcult to get out oflasciare nei guai, in difficolt95non-committaladjnot expressing an opinionvago, evasivo94outsourcevemploy companies outside the organisation to do part of the organisations workappaltare94phenomenon (pl phenomena)nsomething unusual or interesting which is extremely successfulfenomeno97pros and conspl nadvantages and disadvantagespro e controUNIT 21100best practicenbest way of workingbuone pratiche101bondnrelationshiplegame101business casenthe real value to the businessimportanza per i vostri affari102business culturenthe beliefs and way of behaving of a particular companymodo di comportarsi di una dittaCD2 T6comment cardncard on which customers write their opinions and suggestionsfoglio per commenti o suggerimenti101competitive advantagenhaving an advantage over your competitors by being better than themvantaggio competitivo102competitive differentiationnthe special things about a companys products that make them different from those of other companiescratteristiche specifiche di una ditta102condence: have condence in someonetrust someones abilitiesaver fiducia in101dealershipnbusiness that sells the products of a particular company, e.g. car dealershipconcessionario101drivevwork hard to produceimpegnarsi a fondo per ottenere101empowermentngiving employees responsibility so that they have the power to make their own decisions in their jobstrategia di responsabilizzazione101engagedadjinvolved and interestedoccupato, impegnato101provider of choicenthe company people prefer to shop withfornitore di fiducia101repurchasevcontinue buyingriacquistare100return on investmentnthe prot made from something you have invested inprofitto tratto dall'investimento100revenuenincome from doing businessentrata, renditaCD2 T6sample shopntypical representation of what people would normally buyacquisto campione101time and time againadvrepeatedlyripetutamenteCD2 T6trade invexchangecambiare conCD2 T6trolleyncartcarrello100vendornperson or organisation who sells somethingvenditoreUNIT 22106after-sales servicenhelp or advice received after a purchase has been madeassistenza dopo l'acquistoCD2 T8briefnset of instructionsistruzioni, direttive104bulletinnshort, written news updatebollettino106commitmentnwillingness to give time and energyimpegno, coinvolgimento105customer carenthe way customers are treatedtrattamento clienti106customer services managernperson responsible for beforeand after-sales servicedirettore del servizio clientiCD2 T8discount the jobvreduce the priceridurre il prezzo106help desknplace customers can visit or phone when they have problemsufficio assistenza106helplinentelephone service for when customers have problemsservizio di assistenza telefonica107mail ordernbuying goods, usually from a catalogue, by postordine postaleCD2 T7National Curriculumnthe set of subjects that children in England and Wales must study from the age of ve to sixteeenCurricolo Nazionale105point of purchasenthe place where a product is soldpunto di acquisto105protableadjbringing advantagesremunerativoCD2 T8quotenprice someone offers to do a job for / supply goods atprezzo indicatoCD2 T7rack upvaccumulaterisolvere107rapportngood understanding of someone and an ability to communicate well with themrapporto, intesaCD2 T7registervshow, expressmanifestare, esprimere107retainvkeeptenereCD2 T8stand byvdont changeattenersiCD2 T7subscription servicenproviding a service in return for a regular payment which can be cancelled at any timeservizio in abbonamentoCD2 T8swallowvacceptaccettare106take troublevmake an effortfare lo sforzo106target customernperson or organisation you would like to have as a customercliente obiettivoCD2 T8there and thenadvimmediatelyimmediatamenteCD2 T8up-frontadjhonestleale105user groupngroup of people who are interested in your products and can give you feedbackgruppo di utenti107whatever they throw at younall their complaints and requestsqualunque siano le lamentele e le richiesteUNIT 23109deliberatevthink carefully about somethingvalutare attentamente109door-to-dooradjall the stages of a journey from the beginning to the enddal mittente al destinatario110hoistnmachine used for lifting heavy thingsargano di sollevamento109long-standingadjfor a long timedi vecchia data111man hournthe amount of work one person can do in an hourora di manodoperaCD2 T9plate: a lot on my platelarge amount of important work to deal withavere molto da fareCD2 T9point outvmake clearchiarire111shipmentnlarge amount of goods sent togetherspedizioneCD2 T9take notice ofvgive attention tooccuparsi, interessarsi diUNIT 24114abreast: keep abreast ofstay informed about the most recent factsstare al corrente115anecdotenshort, amusing storyaneddoto113benchmarknhigh level of quality which can be used as a standard when comparing other thingspunto di riferimento, parametro114customer prolendescription of an average customerprofilo del cliente113featurevinclude as an important partincludereCD2 T10get a feel forvdevelop a good knowledge or understanding ofsviluppare la conoscenza diCD2 T10hasslentroubleproblema114keep abreast ofvstay informed about the most recent factsstare al correnteCD2 T10no end ofa lot ofmoltiCD2 T11opposite numbernperson who has a similar job to you in a different organisationcollega che ha lo stesso ruolo in un'altra ditta112retrospect: in retrospectthinking back to something in the pastin retrospettivaCD2 T10understaffedadjwithout enough employeesa corto di personale Cambridge University Press 2006

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