WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

BUS & WORKSHOPBUS & WORKSHOPin public in public transport companytransport company

the case of Trieste Trasporti S.p.A.

Roberto GERIN, Fabio VIDOTTORoberto GERIN, Fabio VIDOTTO

PUBL

IC P

UBL

ICTRA

NSPO

RTTRA

NSPO

RT

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

ITALYITALY

FRIULI-VENEZIAGIULIA

• EMPLOYEES 830• URBAN BUS 270 (6 TRAM)• SCHOOL BUS 8• COACH 8

• PRODUCTION 13 MIL KM/YEAR• BUS STOP 1.400• AREA 212 KM2

• INHABITANTS 230.000

• CUSTOMERS 80 MIL TRIPS/Y(estimated)

TRIESTE

Where Trieste Trasporti operates?

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

How Trieste Trasporti operates?• URBAN AREA, WITH HIGHCONGESTION, LOWCOMMERCIAL SPEED

• LONG TIME FOR BOARDING& ALIGHTING

• CONTINOUS OF STOP & GO

• ROUTES WITH VERY HIGHSLOPE

• HARD OPERATION FORBRAKES, GEARS, ENGINES

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

PROFESSIONALITY& PEOPLE

ORGANISATION

PREVENTIVEMAINTENANCE -

MAINTENANCE PLAN -Q CERTIFICATION

NEW BUS - STRONGCOOPERATION WITH

MANUFACTURER

MAN METHOD

KEY FACTORS IN BUS MGMT

MACHINE

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

software

MAXIMO MRO

Maintenance software as INTEGRATORMAN METHOD

MACHINE

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

THE TRIESTE TRASPORTIBUS FLEET

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

10,5 10,4 10,8

8,8

7,3 7,4

5,6

4,8

1,0

3,0

5,0

7,0

9,0

11,0

13,0

dic-99 giu-00 dic-00 giu-01 dic-01 giu-02 dic-02 giu-03

today

mean bus age (year)

BY OPERATION CONTRACTIN 2001:NEW 33 BUS/YEAR

ACTUAL FLEET COMPOSITION

> 15 years0%

from 13 to 15 years12%

from 4 to 6 years25%

from 10 to 12 years5%

from 7 to 9 years8%

< 3 years50%

MEAN BUS FLEET AGE

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Scania0,4% Autodromo

1,9%

DeSimon / Van Hool1,9%

BredaMenariniBus46,7%

Irisbus / Iveco49,3%

ACTUAL FLEET MANUFACTURERS

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

FLEET EMISSION IMPROVEMENT

0%

10%

20%

30%

40%

50%

60%

70%

gen 2000 gen 2001 gen 2002 gen 2003 giu 2003

% fleetEURO 0 EURO 1

EURO 2 EURO 3

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

ACTUAL FLEET LENGHT

ARTICULATED (18 m)5,6%

LONG (12 m)28,9%

NORMAL (10,5 m)52,6%

MEDIUM (9 m)7,8%

SHORT (7,5 m)5,2%

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

COMFORT & FACILITIES• Low floor & kneeling• Ramp for disabled• Voice & visual next stop announce• Useful information• Radio connection for security• AVM system and alarm button• Air conditioning• Cameras for door control• Sensor “anti crush” for all doors• Multiplex• passengers counter

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

WORKSHOP MANAGEMENTin

TRIESTE TRASPORTI

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

AVAILABILITYGOAL

FUNCTION WORKSHOP MANAGEMENT

SCHEDULED WORKORDER

EFFICIENCYEFFICIENCY

RELIABILITYSECURITY

UNSCHEDULED WORKORDER

SERVICINGREFUELLING

CLEANING

INSPECTIONS

PREVENTIVEMAINTENACE

ENGINE OR BODYOVERHAUL

FAULT REPAIR(ON SERVICE)

FAULT REPAIR(OUT OF SERVICE)

ON CONDITION(FROM INSPECTION)

TECHNICALIMPROVEMENT

KM DEADLINELEGAL (ANNUAL) DEADLINE

EMERGENCY

TRAFFIC CRASH

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

From FAULT MAINTENACE (UNSCHEDULED) towardPREVENTIVE MAITENANCE (PLANNED)

MAINTENACE PLAN FOR EVERY BUS TYPE

EXTERNAL SERVICING & PARKING

NEW MAINTENANCE INFORMATION SYSTEM for:

INTEGRATESHARE METHOD & DATAKNOW, MANAGE & CONTROL

MAXMAXIMO

METHOD & ORGANISATION

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

IMPROVEMENT ACTION

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

BUS AND COMPONENTS ARE “ITEMS”ENGINETYRESGEARGENERATORTICKETING MACHINES

THEY MOVE FROM A DEPOT OR FROM A BUS TOANOTHER

THE INFORMATION SYSTEM TRACEDISTANCEFAULTSPARE PARTSLABOUR HOURSOPERATION

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Maintenance is fully integratedacross the company and with other system

OperationTSpm

Personnelmanagement

Fuelmanagement

QualitySystem

MAXIMO

ManagementControl

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Maintenancevs.

Operation

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

VIEW ON MAINTENANCE

BUS ASSIGNMENT

VIEW ON OPERATION

Maintenance vs. Operation

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Sostituzioni aprile

4

1012 12

64 5

9 8 96 7

4

8

2

74

11

74 4

810 10

17

57 8

68

0

5

10

15

20

25

01/04

/02/lu

n03

/04/02

/mer

05/04

/02/ve

n07

/04/02

/dom

09/04

/02/m

ar11

/04/02

/gio

13/04

/02/sa

b15

/04/02

/lun

17/04

/02/m

er19

/04/02

/ven

21/04

/02/do

m23

/04/02

/mar

25/04

/02/gi

o27

/04/02

/sab

29/04

/02/lu

n

Interventi in l inea aprile

1012

2 7 2 72 4

17

6

17

2 4

1719 18

14

7

2 1

14

1916 15 15

9 9

2 7

2 1

5

1916

2

11 10

0

5

10

15

2025

30

35

40

45

01/0

4/02

/lun

02/0

4/02

/mar

03/0

4/02

/mer

04/0

4/02

/gio

05/0

4/02

/ven

06/0

4/02

/sab

07/0

4/02

/dom

08/0

4/02

/lun

09/0

4/02

/mar

10/0

4/02

/mer

11/0

4/02

/gio

12/0

4/02

/ven

13/0

4/02

/sab

14/0

4/02

/dom

15/0

4/02

/lun

16/0

4/02

/mar

17/0

4/02

/mer

18/0

4/02

/gio

19/0

4/02

/ven

20/0

4/02

/sab

21/0

4/02

/dom

22/0

4/02

/lun

23/0

4/02

/mar

24/0

4/02

/mer

25/0

4/02

/gio

26/0

4/02

/ven

27/0

4/02

/sab

28/0

4/02

/dom

29/0

4/02

/lun

30/0

4/02

/mar

N°in

terv

enti

47 6

811

0 4

912

4 4 2 2 05

3 2 3 4 1 3 3 3

8

15

2 4 3 155 4

139

20

4 4

1410

79 10

3

97

106

46 5

2

10

5

11

5 6 5 5 5 6

14

1214

25

29

20

1

11

17

23

16

22

19

4

19

23

1716

14

11

5

1615

27

22

12

20

10

20

16

1921

0

5

10

15

20

25

30

dis s e rvizio s o s tituzio ni int gennaio

Maintenance vs. Quality

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

• ORGANISATION– 20% less on personnel costs– increase professional operatos

• BUS RENEAVAL– from 11 average bus age (2000) to 4,8 (actual)

• INFORMATION– ALL maintenance activities are managed by

MAXIMO– Figures and trends cause improvement actions– ALL operators share the same information

Workshop organisation achievements

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

• AVAILABILITY– 2000: 85% (with minimum at 78%)– 2002: 90% (with 94% peaks)

• LOSS PRODUCTION– zero bus unavailability from september 2001– loss journeys (by fault) from 0,56% (1988) to

0,03‰ (2001)• RELIABILITY

– important reduction on bus drawings, fluid loss anddisservices

• EFFICIENCY– maintenance cost from 0,57 €/km to 0,43 €/KM– of which direct costs (labour & spare) 0,28 €/KM

Workshop organisation achievements

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Maintenance: the VISION

DRIVER CONSOLE

ON BOARD CONTROL SYSTEM

(MULTIPLEX)

ON BOARDDATA COMMUNICATION

PUBLIC OR PMRDATA COMMUNICATION

Toward TELE maintenance?Toward TELE maintenance?

WORKSHOP MANAGEMENT TRIESTE TRASPORTI - ©2003

Conclusions • Efficient maintenance is a key factor in the competitive

(Italian) tpl scenario

• Efficiency MUST joints with availability, reliability andsecurity

• In TPL Company maintenance is a CORE COMPETENCE, tobe retained and increased

• Costs will decrease if organisation and professionality willincrease

• Co-operation with bus manufactures is another keyfactor: also new busses have failures!