BUS Industry Quarter 1 2019 Dashboard

Key Findings

• Bus Driver Authority numbers remained consistent in Quarter 1 (28,328) 2019 compared to previous quarter (28,594). Over 600 authories wereissued in Q1 2019, which remain consistent compared to previous quarter.• 40 out of 110 audits (36%) in Q1 2019 resulted in zero deficiency.• The highest deficiency during Bus Operator audits related to reporng incidents in the Bus Incident Management Database and implementaonof maintenance plans.• Based on the last three years from April 2016 to March 2019, RBUS/OMNI registered buses remain more compliant compared to CBUS registeredbuses.• Physical assaults on drivers remain a key issue within reports of assault and offensive behaviour.

* This report represents data as at 31 March 2019 unless otherwise stated. Quarter 1 (Q1) 2019 refers to the period of 1 January 2019 – 31 March2019

Data Sources:TIMSDRIVESIndependent Audit Deficiencies SpreadsheetASAR Results DatabaseVROPBus Incident Management System

No. of bus operators

Current bus accreditations 1,766

1,278

Operators

CBUS - Charter / Airways bus usage - let for hireRBUS - Bus / tourist vehicles used for hireOMNI - Bus operated by the State Transit Authority

Driver Authorities 28,328

Bus Drivers

Driver authorities issued

Driver authorities renewed

Driver authorities suspended

Driver authorities cancelled 123

192

1,611

678

Driver Authories

Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19

5K

10K

15K

20K

25K

30K

No. of Driver Authorities 28,11428,262 28,085 28,59428,310 28,583 28,32827,830 28,370 27,88027,96927,916

Driver Authories - Past 12 months

LDTC (Long distance tourist charter)

RPS (Regular passenger service) 623

1,143

Bus accreditaons

Accreditations issued

Accreditations renewed

Accreditations suspended 62

257

27

Industry Status

Independent Audits - Q1 2019

0 10 20 30 40 50 60 70 80 90 100 110 120 130 140

REGIONAL LDTC

METRO LDTC

REGIONAL RPS

METRO RPS

131

22

34

93

49

65

5

1

Audits Deficiency

Breakdown of operator result

0% 10% 20% 30%

1-2 Deficiencies

3-5 Deficiencies

6-9 Deficiency

10+ Deficiencies

Nil Deficiency

34.55%

14.55%

36.36%

9.09%

5.45%

Q1 2019

0% 10% 20% 30%

1-2 Deficiencies

3-5 Deficiencies

6-9 Deficiency

10+ Deficiencies

Nil Deficiency

36.08%

20.79%

30.03%

5.50%

7.59%

Last 24 Months

• In Q1 2019, 110 independent audits were completed with 290 deficiencies detected at an average of 2.6 deficiencies per audit .• 40 audits in Q1 2019 resulted in nil deficiencies being detected. Six operators received 10 or more deficiencies.

Top Detected Deficiencies

Reported notifiable incident

Registration Usage

Records Management

Implementation of maintenance plan

DA and licence currency check 12

16

21

27

38

10.9%

14.5%

19.1%

24.5%

34.5%

This table shows the five most common deficiencies detected at independent audits and the percentage of audited operators where the deficiency wasfound.

Annual Self-Assessment Report

Test conducted

Confirm positive

Drivers tested 3,004

38

4,721

Drug Test

One test can have more than one driver.

6,673

31

46,950

Alchohol Test

One driver can be tested more than once.

Independent Audit Results

Noces Issued

2016Q2

2016Q3

2016Q4

2017Q1

2017Q2

2017Q3

2017Q4

2018Q1

2018Q2

2018Q3

2018Q4

2019Q1

0

200

400

600

800

No. of notices issued to vehicle units

410

544

356 473

372

492

308

500

419

465

398 450

389

397

373

362

375

395

351

389

387

373

405

406

Noces Issued to Vehicle Units

RBUS/OMNI CBUS

Compliance Rate (Major & Major Grounded Defects)

2016Q2

2016Q3

2016Q4

2017Q1

2017Q2

2017Q3

2017Q4

2018Q1

2018Q2

2018Q3

2018Q4

2019Q1

90%

95%

100%

Compliance Rate (Major & Major Grounded defects)(All Enforcement Program)

CBUS Major Defect Compliance Rate

HV Industry Major Defect Compliance Rate

RBUS/OMNI Major Defect Compliance Rate

• Focusing on major defects (major and major grounded) that are likely to cause a seriousaccident or fatality shows the majority of buses inspected do not receive a major and/ormajor grounded defect.• The three year trend in compliance rate (major and major grounded defects) acrossRBUS/OMNI remains stable while CBUS fluctuates by approximately 1 percent.• On average 99.3 percent of CBUS, RBUS, OMNI are compliant (Major & Major GroundedDefects) in Q1 2019. (Only 0.7% of buses have been issued with Major defect noces in Q12019.)

Top Idenfied Mechanical Maintenance Issues

0 50 100 150 200

Engine oil leaks

On Axle 2 -- More than 30% brakeimbalance between wheels

Windscreen is damaged / cracked

Transmission oil leak

ADR 35 system fault.With one tankdrained and when service brake is

applied, Maxi brake automacally ap..

Windscreen washers are inoperave /incorrectly aimed

ADR 35 System to operate correctly.

Windscreen washers are inoperave

Reverse light inoperave

Fire exnguisher insecure

190

61

53

37

34

33

28

27

23

21

Top mechanical maintainance issue idenfied (CBUS and RBUS/OMNI)Apr 2018 - Mar 2019

• The graph displays the top 10 mechanical maintenance issues idenfied for RBUS/OMNI and CBUSregistered buses inspected during the last 12 months.• The top three mechanical issues idenfied were engine oil leaks, more than 30 per cent brakeimbalance between wheels on axle 2 and damaged windscreen.

• In the 3 year period(2016 Q2 to 2019 Q1),over 9,700 noces wereissued to RBUS/OMNI andCBUS registered buses.• Of all the noces issuedto RBUS/OMNI and CBUSregistered buses in 2019Q1, only 3.8 percent (33)were major or majorgrounded in severity andlikely to cause a fatality orserious accident.

Compliance

2016Q2

2016Q3

2016Q4

2017Q1

2017Q2

2017Q3

2017Q4

2018Q1

2018Q2

2018Q3

2018Q4

2019Q1

0%

20%

40%

60%

80%

100%

80.5%

91.3%

68.4%

Compliance Rate

CBUS

RBUS/OMNI

Heavy Vehicle Industry

Defect Faults

0 200 400 600 800

Ancillary Equipment

Brakes

Oil & Fuel Leaks

Suspension

Body & Chassis

Other

Wheels & Tyres

Steering

Exhaust & Noise

Tow Couplings

810

837

460

512

321

337

268

279

271

253

145

208

141

181

185

145

103

93

10

40

No. of defect fault types idenfied (All enforcement programs)Apr 2018 - Mar 2019

RBUS/OMNI CBUS

• During the last four quarters, a total of 5,599 defect fault types were idenfied forRBUS/OMNI and CBUS registered buses.• 29.4 per cent of all defect fault types idenfied for RBUS/OMNI and CBUS registeredbuses were for ancillary equipment. 17.4 per cent were brake related.

• In the 3 year period , RBUS/OMNI registeredbuses remain more compliant compared to CBUS .• OMNI and RBUS registered buses are generallymore compliant with a compliance rate* of 91.3percent in Q1 2019. This is considerably higherthan CBUS registered buses (68.4%) and the heavyvehicle industry (80.5%).• The compliance rate across all bus registraonusages and the heavy vehicle industry (includes allprograms) connue to remain stable.*Compliance Rate: The compliance rate indicatesthe percentage of vehicle units not found to haveany breaches against heavy vehicle legislaon atthe me of inspecon.

Heavy Vehicle Compliance

BUS Incidents

Top 8 Incidents by Incident Type - Past 12 months

Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19

0

100

200

300

400

500 CollisionVehicle breakdownSlips, trips and fallsThreatening/intimidating behaviourMedical incident(no collision)ProjectilesAssault and offensive behaviourVandalismFire on bus(no collision)Bus doors(no collision)Dangerous Behaviour (Driver)Dangerous Behaviour (Public)Refusal to payRunaway busSecurity threatNull

Incident Type No. of incidents % of total incidents

Collision

Vehicle breakdown

Slips, trips and falls

Threatening/intimidating behavio..

Medical incident(no collision)

Projectiles

Assault and offensive behaviour

Vandalism 1.37%

3.28%

4.49%

4.65%

7.69%

7.98%

14.05%

53.44%

124

296

405

419

694

720

1,267

4,820

Collision Slips, trips and falls Projectiles Assault and offensive behavi.. Threatening/intimidating be.. Medical incident(no collision) Vehicle breakdown Vandalism

Number of Collisions by Major Causes

Apr-18

May-18

Jun-18

Jul-18

Aug-18

Sep-18

Oct-18

Nov-18

Dec-18

Jan-19

Feb-19

Mar-19

0

50

100

150

200

All causes excl. Driver behaviour

0

50

100

150

200

250

Driver behaviour

Weather condition

Pedestrian behaviour

Other

Other driver at fault

DriverBehaviour

Slips, Trips and Falls by Cause

Apr-18

May-18

Jun-18

Jul-18

Aug-18

Sep-18

Oct-18

Nov-18

Dec-18

Jan-19

Feb-19

Mar-19

0

10

20

30

40

50

Bus braked suddenly

Driver behaviour

Other

Passenger behaviour

Vehicle Breakdown by Cause

Apr-18

May-18

Jun-18

Jul-18

Aug-18

Sep-18

Oct-18

Nov-18

Dec-18

Jan-19

Feb-19

Mar-19

103

144

108

120

145

115

124

16

31

46

24

32

33

24

15

16

28

28

26

76

2

4

6

Note: The number of Vehicle Breakdown has increased since August 2018 as an operator has been advised to report on all(major and minor) breakdowns.

Mechanical Electrical

Incident Description Apr-18 May-18 Jun-18 Jul-18 Aug-18 Sep-18 Oct-18 Nov-18 Dec-18 Jan-19 Feb-19 Mar-19

Physical assault between passengers

Physical assault on the driver

Robbery

Indecent exposure by a passenger

Sexual assault between passengers

Physical assault by the driver

Sexual assault by the driver

1

1

11

9

1

4

11

8

1

4

11

9

1

1

2

11

11

2

3

4

10

3

3

7

5

1

3

8

8

3

1

5

13

8

1

3

1

2

11

6

1

1

3

10

16

1

2

13

15

1

1

1

2

13

7

BUS Fatalies

Year of IncidentPeriod Passenger Driver/Employee Pedestrian Public

Pedestrian SchoolChildren

2014

2015

2016

2017

2018

2019 0

0

1

1

0

0

2

3

3

1

2

0

2

4

1

3

0

1

0

1

0

1

1

1

0

1

1

1

1

0

Assualt and Offensive Behaviour by Incident Descripon