BUS 520 Final Exam Solution

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BUS 520 Final Exam Solution

Part 1

Question 1

During which stage of team development does hostility and infighting occur with the team typically experiencing many changes?

Question 2

__________ teams bring together people from different functional departments or work units to work on a common task.

Question 3

When voting is required in problem solving teams, __________.

Question 4

Teams that __________ typically work with a target completion date and disband once their purpose has been fulfilled.

Question 5

The __________ to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.

Question 6

_________-role conflict occurs when a persons values and needs come into conflict with role expectations.

Question 7

The __________ approach to team building places group members in a variety of physically challenging situations that must be mastered through teamwork, not individual work.

Question 8

__________ occurs when too much is expected and the individual feels overwhelmed with work.

Question 9

A decision maker tells subordinates that lunch schedule is needed and asks them when they would like to schedule their lunch and why before making a decision. This is an example of a ________________ decision.

Question 10

Threats to overall business success are called __________ risks.

Question 11

__________ decisions are specifically crafted or tailored to the situation at hand.

Question 12

The first step in the rational decision model is _______________.

Question 13

The most difficult environment for decision makers to cope with is the __________ environment.

Question 14

__________ involves interpersonal difficulties that arise over feelings of anger, mistrust, dislike, fear, resentment, and the like.

Question 15

Conflict between functional departments such as marketing and manufacturing is a common example of __________.

Question 16

__________ occurs when a formal authority simply dictates a solution and specifies what is gained and what is lost by whom.

Question 17

__________ commonly involves supervisor-subordinate disagreements over resources, goals, deadlines, or performance results.

Question 18

The term __________ is sometimes used to describe rudeness in electronic communication.

Question 19

The success of international business practices such as outsourcing often rests with the quality of __________.

Question 20

The open and honest sharing of information is known as __________.

Question 21

When in doubt regarding the clarity of your written or spoken message, the recommended course of action to follow is:

Question 22

The __________ is an unwritten set of expectations about a persons exchange of inducements and contributions with an organization.

Question 23

In building on the Machiavellian tradition, managers are often considered __________ when they seek their own goals or use means that are not currently authorized by the organization or that push legal limits.

Question 24

Managers derive power from both organizational and individual sources, which are called __________.

Question 25

Which strategy for exercising relational influence can be described as using the exchange of benefits as a basis for negotiation?

Part 2

Question 1

The role of __________ is to promote adaptive or useful change.

Question 2

Meindl referred to the phenomenon whereby people attribute almost magical qualities to leadership as _____________.

Question 3

__________ is exerted by persons appointed to or elected to positions of formal authority in organizations.

Question 4

__________ is the process of influencing others to understand and agree about what needs to be done and how to do it, and the process of facilitating individual and collective efforts to accomplish shared objectives.

Question 5

The __________ to studying leadership sought to identify important differences between leaders and non-leaders.

Question 6

Know thyself is the essential argument of __________ leadership.

Question 7

People respond to a(n) __________ change strategy mainly out of the fear of being punished if they do not comply with a change directive or out of the desire to gain a reward if they do.

Question 8

A key similarity shared by ethical, authentic, spiritual and transformational leadership is __________.

Question 9

__________ represent(s) forces for change that deal with mergers, strategic alliances, and divestitures as ways of redefining organizational relationships with challenging social and political environments.

Question 10

The leadership context of __________ refers to a dramatic departure from prior practice and sudden threats to high-priority goals with little or no response time.

Question 11

Organizations are encouraged to develop a dominant and coherent set of __________. Although every member may not agree with them, all members will know they are important.

Question 12

The five-step program for developing the multicultural organization was developed by __________.

Question 13

__________ involves reaching goals and dealing with outsiders.

Question 14

To many researchers and managers, shared common values lie at the heart of organizational __________.

Question 15

Which step in the innovation process focuses on establishing an ideas potential value and application?

Question 16

The major advantages of the __________ pattern are its flexibility in meeting external demands, spotting external changes, integrating specialized individuals deep within the organization, and focusing on the delivery of specific products to specific customers.

Question 17

__________ statements are written statements of organizational purpose, which may include corporate ideas of service to society.

Question 18

__________ is the degree to which the authority to make decisions is delegated to lower levels in an organizations hierarchy.

Question 19

__________ are work groups that conduct the major business of the organization.

Question 20

__________ methods of coordination produce synergy by promoting dialogue, discussion, innovation, creativity, and learning, both within and across organizational units.

Question 21

A research and development laboratory is an example of __________ technology.

Question 22

In many organizations, the initial implementation of __________ displaces the most routine, highly specified, and repetitious jobs but it did not alter the fundamental character or design of the organization.

Question 23

Successful organizations arrange their __________ to meet the dictates of their dominant technologies or workflows and information technology opportunities.

Question 24

Environmental uncertainty and volatility can be particularly damaging to __________.

Question 25

Joan Woodwards three categories of technology include __________.