October 25, 2012Quarterly Governance Meeting

Burlington, Our Future

Strategic Plan Update using Results Based Accountability

AGENDA

• Introductory comments – why are we doing this? Objectives for today

• Recap of Results Based Accountability (RBA)

• Data development

• Vibrant Neighbourhoods Indicators

• Prosperity Indicators

• Excellence in Government Indicators

– Long Term Financial Plan

Goals for Strategic Plan

Enhanced community engagement & input

Shorter, more concise document

Alignment with the budget

• More measures We Are Here

Overview of RBA Methodology

• What is Results Based Accountability? (RBA)

• Population vs. Performance Accountability

• Other RBA presentations

• Choosing the indicators

• Importance of community partners

• Council has been invited to RBA meeting October 30

How it all fits together:

Burlington Burlington CommunityCommunity

Burlington Burlington CouncilCouncil

Civic Civic AdministrationAdministrationSTRATEGYSTRATEGY

DirectionDirection

ManagementManagement

Population Accountability:Prosperity

Vibrant Neighbourhoods(about the well-being of the

COMMUNITY)

Performance Accountability:City Services

(about the value forCUSTOMERS)

Engagement Customer Involvement

Excellence in Government

Business Process Management

Data Development

• Sources of Data

• What did we learn? That not all data is easy to get or at this point in time is not available. Some areas you will see “data development”

• Next Steps - moving forward: Halton Data Consortium, Environics, VitalSigns etc.

VIBRANT NEIGHBOURHOODS

INDICATORS

Safety

Modal Split

Open Space

Walking & Cycling Trails

Tree Coverage

Top Five Responses: Overall Trend

Vision Statement

Survey on Burlington, Our Future Talk About It...Group Workbook

Public StaffTeam

BurlingtonPublic Staff

Sustainable Safe Prosperous Vibrant

community lifeSafe

Safe SustainableVibrant

community lifeSafe Sustainable

Livable Green Safe

Open and

responsive

government

Livable

Vibrant

community

life

Preserved

natural

features

Livable Progressive Inclusive

Prosperous Livable Sustainable Livable Innovative

SAFETYNumber of MVA with Cyclists & Pedestrians

Number of Fires, Crimes & Collisions

0

0.05

0.1

0.15

0.2

0.25

0.3

2007 2008 2009 2010 2011

Motor Vehicle Collisions with Pedestrians

Motor Vehicle Collisions with Cyclists

0

0.005

0.01

0.015

0.02

0.025

0.03

2007 2008 2009 2010 2011

Property Crimes per capita

Collisions per capita

Violent Crimes per capita

Fires per capita

• Fire – BFD working towards accreditation from the Commission on Fire Accreditation International, ongoing analysis of time of day, day of week, location etc of fires and increase public education & awareness

• Road Safety for cars, pedestrians and cyclists –implement corrective measures as indicated in the annual road safety assessment, implement cycling master plan

• Work with community partners

MOVING FORWARD

MODAL SPLIT

Modal Split DataRoH 2031 Transportation Mode Split Forecast

0%

10%

20%

30%

40%

50%

60%

70%

80%

1991 1996 2001 2006

Automobile Driver

Automobile passenger

Local Transit

GO Transit

Walking Cycling or other

car72%Road

network improveme

nts

Cycling, walking and

other5%

Transit20%

Carpooling3%

Region of Halton 2031 Transportation Mode Split

Forecast

MODAL SPLIT

Number of BT BoardingsGO Transit Mode Split of Access to StationsStation Public

TransitWalking Cycling Car

BurlingtonGO

17.40% 3.8% 1.66% 77.1%

ApplebyGO

9.00% 5.00% 0% 86%

AldershotGO

18.8% 1.14% 1.14% 78.92%

0

500000

1000000

1500000

2000000

2500000

3000000

3500000

4000000

2008 2009 2010 2011 2012 Est

2013 Tar

2014 Tar

• Increase public education & awareness

• BT – expand BT YA program, provide passengers with real time transit info, automated stop announcements on conventional buses

• Transportation Master Plan

• Continue to implement Cycling Master Plan

• Upcoming Trails Master Plan

MOVING FORWARD

OPEN SPACECity owned parks & open space lands in

hectares

570

575

580

585

590

595

600

2007 2008 2009 2010 2011 2012

800 metre Distances from City-owned Parks

• Sports Field Inventory Management

• Accessibility standards

• Parks, Recreation and Cultural Assets Master Plan identifies completion of further parks master plans such as Hidden Valley and Burloak parks, Lowville Park MP underway

• Public education and awareness of parks and park amenities

MOVING FORWARD

WALKING & CYCLING TRAILS

Cycling & Walking Paths

Cycling & Walking Paths

Number of Km

Bike Lanes 48 km

Bike Boulevards 31.1 km

Shared Use Paths 19 km

Multi-use paths 20.7 km

Total Km of Bike Lanes & Lanes Added per Year

0

10

20

30

40

50

60

2007 2008 2009 2010 2011 2012

Total Km of bike lanes

Bike lanes added per year

• Trails Master Plan to be undertaken in 2013

• Continue to facilitate partnership with the MTO to improve cycling facilities at all highway interchanges and implement new pedestrian/cyclist bridge over highways

• Continue education, awareness and promotion of cycling and walking trails

• Continue to implement Cycling Master Plan

MOVING FORWARD

TREE COVERAGE

• Tree canopy covers is the proportion of land area covered by trees and their crown, as viewed from the air

• Urban forest canopy cover is an area for data development

• Review methods to begin measuring tree canopy

• Review how to enhance community engagement and stewardship

• Continue to implement Urban Forest Management Plan

• Include specific policies in the OP to promote tree preservation

MOVING FORWARD

VIBRANT NEIGHBOURHOODS -Accomplishments

• Crime Severity Index rates Halton as the safest municipal region in Canada

• Completion of new parks such as Alton community parks and City View and revitalization of existing parks such as Mountainside

• Bicycle Friendly Community bronze medal

• Developed and approved Urban Forest Management Plan

• All BT trips are now accessible

PROSPERITY

INDICATORS

Poverty

Income

Employment

Housing

Demographics

POVERTY

OW Cases & BeneficiariesHalton Social Housing Wait Lists

0

500

1000

1500

2000

2500

3000

3500

4000

4500

2008-09 2009-10 2010-11 2011-12

Halton Beneficiaries

Halton Cases

Burlington Beneficiaries

Burlington Cases

0

500

1000

1500

2000

2500

3000

3500

2006 2007 2008 2009 2010 2011

POVERTYP&R Annual Subsidies & Clients LICO Thresholds

Family Size Low Income Cut-off

1 person $20,778

2 persons $25,867

3 persons $31,801

4 persons $38,610

5 persons $43,7910

5000

10000

15000

20000

25000

30000

35000

40000

45000

0

50

100

150

200

250

300

350

400

450

2004 2005 2006 2007 2008 2009 2010 2011

YEAR

Number of Clients

Subsidies in

• Continue to collaborate with the community and community groups

• Maintain tax rate changes that are affordable while minimizing impacts to the quantity and quality of service

• Burlington Community Foundation together with United Way launching a new Community Leadership Collective to discuss issues, opportunities to better serve Burlingtonians

MOVING FORWARD

INCOME

Burlington Disposable & Discretionary Income per Household 2012 Average Household Income

0

10000

20000

30000

40000

50000

60000

70000

80000

90000

2007 2008 2009 2010 2011 2012

Disposable Income perhousehold

Discretionary Income per Household

EMPLOYMENT

Employment/Population Ratio Unemployment Rate

• Complete Phase 2 Employments Lands Study

• Expand, revise and implement the Operational Plan for Employment Lands

• Work with other levels of government to lobby for easier re-qualification for foreign trained professionals

• As a partner with the Region of Halton, support the Halton Region Economic Development Strategy

MOVING FORWARD

HOUSING

Average Price by Housing TypeAverage & Median House Prices – all types

0

100000

200000

300000

400000

500000

600000

700000

2006 2007 2008 2009 2010 2011

Detached Home

Semi-Detached

Townhouse

Condo Apartment

0

50000

100000

150000

200000

250000

300000

350000

400000

450000

500000

2006 2007 2008 2009 2010 2011

Average Price

Median Price

HOUSING

Average Cost of Rent by Type & Year Vacancy Rate for Apartments

0

0.5

1

1.5

2

2.5

3

2007 2008 2009 2010 2011

1 Bedroom

2 Bedroom

3+ Bedroom

0

200

400

600

800

1000

1200

1400

2007 2008 2009 2010 2011

Bachelor

1 bedroom

2 bedroom

3+ Bedroom

• OP Review – give consideration to affordable housing, mobility hubs, transportation and transit

• Continue to monitor the Halton Region Annual Housing report to understand housing issues and trends as it pertain to Burlington

• The shift to development in the intensification areas will be critical to accommodating growth

MOVING FORWARD

DEMOGRAPHICS

Age Groups Population Pyramid (2006,2011)

0

10000

20000

30000

40000

50000

60000

70000

1996 2001 2006 2011

age 25-49

age 0-14

age 50-64

age 65+

age 15-24

• Work with InnovateBurlington, McMaster University, Mohawk College, Joseph Brant Memorial Hospital etc to form partnerships that enable young people to work or intern in Burlington

• Work with private enterprise and BEDC to attract and increase the number of employment opportunities for young professionals in the target sectors

MOVING FORWARD

PROSPERITY - Accomplishments

• Community raised and invested back into Burlington over $3.6 million (2008-2011) through United Way

• BEDC’s Investment and Attraction program

• Cultural Action Plan in development

• Expansion of P&R programming in the north to support seniors

• BEDC Employment Strategy

EXCELLENCE IN GOVERNMENTINDICATORS Innovation

Effective Governance

Supportive Workplace & Engaged Workforce

Excellent Customer Service

Strong Community Relationships

Competitive Property Taxes

Responsible Debt Management

Improved Reserves and Reserve Funds

Predictable Infrastructure Investment

Realized Value for Services

INNOVATION

• Innovation is an area for clarification and data development

• Define “innovation”

• E-Government program including a new portal and Open Data

• Complete Burlington’s community engagement charter

• Paperless Committee and Council agendas

MOVING FORWARD

EFFECTIVE GOVERNANCEOverall Impression of Burlington as a Place to Live

Severity Profile of 22 Audits Performed 2009-2011

• Develop long term financial strategy and annual financial reporting

• Enhance service based budgeting

• Review council/staff protocol

• Continue quarterly governance meetings and annual Council self assessment

MOVING FORWARD

SUPPORTIVE WORKPLACE & ENGAGED WORKFORCE

Employee Satisfaction & Workload Leadership & Accountability

• Focus on results based accountability and performance metrics to drive efficiency and assist in managing workload

• Secure funding for Leadership Development Program at DeGroote School of Business

• Enhance use of interns

• Update core competencies for employees

MOVING FORWARD

EXCELLENT CUSTOMER SERVICE

Customer Satisfaction Customer Experience

• Continue to focus on enhancing service available through the city’s website

• Request feedback when phoning switchboard and contacting staff by e-mail

• MOU with Service Ontario has been signed and next steps are being determined

• Community Survey will be completed in 2013

MOVING FORWARD

STRONG COMMUNITY RELATIONSHIPS

• Strong Community Relationships help us to achieve or vision –where people, nature and business thrive

• An area for data development

• Community economic, environment and social interests, alignment with city objectives and feasibility will continue to be assessed

• Completion of the Community Engagement Charter

• Share strategies across sectors – government, private retail, commercial & industrial, community agency – with a goal of 50% of all new jobs occupied by Burlington residents

MOVING FORWARD

EXCELLENCE IN GOVERNMENT -Accomplishments

• Internet voting at advance polls of municipal election

• Enhanced use of technology and social media

• Contribution agreement with JBMH

• Customer Service training (600 staff)

• Webcasting of Standing Committees and Council meetings

• Partnership with Halton District Board of Education, BPL and City for Alton Community Centre, school and library

WRAP UP & NEXT STEPS

• Community report card in of 2013

• Data development

• Implement moving forward

• Long Term Financial Strategy presentation toady and discussion at next Budget and Corporate Services Committee meeting