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Building Your Conference’s Digital Assistant:
Mia UrmanCEOAuraPlayer Inc.
Founders &Management
Mia Urman CEO - World renowned Oracle Forms
modernization Expert. Oracle ACEDirector,
Oracle alumn, over 19 years exp. With Oracle Forms, mobility,
Webservice / integrationprojects.
Yossi Nakash CTO - R&D expert for over 18 years. Focus
on enterprise development for scalability and
performance
Gwen Edwards Corporate Development – Executive with
over 20 yrs Fortune 500 P&Lexperience
IntroducingAuraPlayer
• PatentedSolution
• Winner of several industryawards
• Member of Oracle Customer
Advisory Board forMobile
• Only Certified Plug-in For Oracle
Forms
to Oracle MobileCloud
Among OurCustomers
Awards &
Honors
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Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.
What is aChatbot?
A chatbot (also chatterbot, chatterbox) is a computer program which attempts to maintain a conversation with aperson- Wikipedia
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
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Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |
Chatbots v/s DigitalAssistantDigital Assistant and Chatbots are synonymous to some
customers
Chatbots
• A computer program designed to simulate
conversation with humanusers
• Uses AI for understanding conversations
• User initiated
• Single purpose
• E.g. Airline Bot, EventBot
DigitalAssistant
• A Digital assistant recommends or
completes tasks beyond simple
conversations
• Uses AI for predictions and
recommendations
• Bot initiated
• Multi purpose (bots =skills)
• E.g. Employee self service
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When Will People Use DigitalAssistants
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Types of BOTS
Confidential – Oracle Internal/Restricted/Highly 11
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Why ConversationalInterfaces?
• Language interfaces remove significant friction
• Just write or speak, no learning
• Direct access to value trapped indistant services and millions of app
Discover,
download,
install,
launch
5M
apps
Paymy
bill
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
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Confidential – Oracle Internal/Restricted/Highly 13
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Conversational AI: Challenges
DIVERSITY OF CHANNEL INTERFACES
• Chat, Web, Text, Voice, Apps, Devices, etc.
IMPLEMENTATION COMPLEXITY
• Access, security, back end integration, dialogdesign,
languages
GETTING AI RIGHT
• Requires many techniques: NLP, ML, speech, image,
sentiment, plus dialog andcontext
Confidential – Oracle
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Confidential – Oracle 1
Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.
DEMOTIME
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Say Hello to Oracle Digital Assistant Cloud Service
AMCe becomes Mobile Hub and Digital Assistant
Line of
Business
Developersand
DevOps
Architects and
ITOps
Mobile
Core
Client
Development
Tools
Customer
Analytics
Intelligent
Bots
Oracle Cloud Platform
Mobile Hub DigitalAssistant
NOW
Confidential – Oracle Internal/Restricted/Highly 21
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Enhance user experiences with conversational
interactions
Oracle Intelligent Bots /Oracle Digital Assistant
• Pre-Integrated Delivery AcrossChannels
– APIs for integration with Instant Apps andchannels,
dialog builder, human-handoff framework
• EnterpriseReady
– Pre-built back end integration framework, connectors,
security, scale, continuous bot analytics
• Embedded AI for ConversationalDialog
– Unified contextual state engine and AI platform,
Speech & image recognition, intent detection,
multilingual NLPDATA & INSIGHTSEvent collector
COGNITIVESERVICESLanguage understanding & Intent Detection
MACHINELEARNINGBuild, Deploy and test MLmodels
DIALOG &CONTEXTDeclarative flow model & Context from Device,
Time, Calendar, Photograph,Web
KNOWLEDGESERVICESEntity modeling, Represent domain
knowledge as semantic graph
Copyright © 2018, Oracle and/or its affiliates. All rights reserved. |
Oracle Digital AssistantFeatures
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Proactive Engagement
A digital assistant is proactive, anticipating and initiating
interactions with users
Live Agent Handoff
Enhance user interactions with live agent handoff capabilities
Automate Multiple AppsDigital assistants can combine skills that vary, depending on the
context of the interaction and the connected backendsystem
Instant AppsBuild an assistant that can capture structured data, leveraging existing
app functionality, while staying within the flow of the conversation
QnA BuilderQuickly enhance an assistant's skills by importing already-established
FAQs to automate commoninquiries
Built in Analytics
Employee Digital Assistant and Skills
Example
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ERP
HCM
CX
3rd Party
DigitalAssistant
Simplified Digital AssistantAssembly
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DigitalAssistant
IT SelfService New IT ticket ticket status
reset PW
Employee Onboardin
g Handbooks, FAQ’s, alerts equipment
Training Classcalendar, nomination, attendance, certifications
Facility Request
Temp ID,visitorpass, cab service,
guesthouse
Employee Profile
Time off, shift
req, weekend working,profile
info
Meetings Attendee search, room booking,
Survey Takesurvey, viewresults,
Policy handbook
Policy admin, travel, medi-
claims,expenses
Idea Box Shareideas, innovations
ExpenseClaims Submit
expenses approvals
HR Approvals Review/appro
v e hires, raises, moves,
vacations
Budgets Create,submit, approveannual
budgets
SkillDevelopment
DAAssemblyEmployee Onboardin
g Handbooks, FAQ’s, alerts equipment
Meetings Attendee search, room booking,
Policy handbook Policyadmin,
travel, mediclaims,
expenses
DASkills
Events Calendar
Corp events
attendees, policies
Skill StoreSkill Versioning
Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.
How to Deliver Enterprise Systems to MobileChannels Without Costly and Risky RedevelopmentProjects?
The Challenge:Agility
Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.
The Solution Creating DA with OracleEBS/Forms
Enterprise grade Digital assistant in the Cloud
Rapid wizard-based developmentOpen standards, RESTfulinterfaces
Expose existing Forms Applications asWebServices without writing one line ofcode
No redevelopment or migration of the Oracle Forms SystemBuilt-in back end integration
framework, connectors,
security, scale
Instant Apps and channels,
dialog builder, human-handoff
framework
Who is a Candidate?
• Oracle Forms – Version 10g, 11g, 12c (sql*forms in upsell wheel) – Versions below 10g upsell Formsupgrade
• Oracle EBS – Version 12 and up
Any module that is based on Oracle Forms meaning a java applet is downloaded to the client machine
We also support EBS customization done in OracleForms
•Oracle AP / AR / PO /Invoices
•Oracle Inventory / Manufacturing
•Oracle Time and Labor
•Oracle Projects, Equipment
•Oracle Clinical, Oracle Insurance
•Oracle Utilities / WAM
• We support OAF customization and all FLEX fields andcustomizations!!
• Primavera, JDE, Peoplesoft, Oracle HCM – We have already done successfulPOC’s
• We even have pre-built templates for sales orders, and iprocurement
Confidential – Oracle 2
Confidential – Oracle 2
Copyright © 2017, Oracle and/or its affiliates. All rights reserved.
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Demo: Bot Builder - Build, Test &Deploy Bots
To Move Forward – Start today!Considerations For Modernization Projects
› Assess YourRequirements
• What platforms do we need to deploy to? UI requirements?› Understand Your Existing System
• Where does the business logic sit today?› Define Timeline andBudget
› Choose development tools and environment
› Conduct Proof of Concept of ProposedSolution
› Decide on final Implementation Method
› Contact [email protected] to get your FREEconsultation!
Whatever TheStrategy
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It’sTime
Copyright © 2017, Oracle and/or its affiliates. All rightsreserved.
For More Information
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VISIT:
www.AuraPlayer.com
WATCH:
https://bit.ly/2zjLpan
FOLLOW:@AuraPlayer
CONTACT: [email protected]
What isAuraPlayer?
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• AuraPlayer creates a REST API from any back-end data source, legacy or cloud
application in minutes, WITHOUTredevelopment
PeopleSoft JDE Database Oracle
FormsPeopleSoft JDE Oracle
EBS
AnyHTML
App
Why AuraPlayer?
▪No Redevelopment / Migration of the Back-ends
▪Decrease Time to Market for BOTDevelopment
▪Reduce Development Costs - Wizard based Webservice
development process
▪Reduce Maintenance Costs
▪OpenArchitecture / Generates GenericWS