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Building Trust; Increasing Influence

Building Trust; Increasing Influence

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Building Trust; Increasing Influence. Getting to Know the Customer. How many people work there? And what do they do? What is the organizational structure within the tribe? Do you have a website that shows your tribal structure? - PowerPoint PPT Presentation

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Page 1: Building Trust; Increasing Influence

Building Trust; Increasing Influence

Page 2: Building Trust; Increasing Influence

Getting to Know the Customer• How many people work there? And what do they do?• What is the organizational structure within the tribe? Do you have a

website that shows your tribal structure?• Who is the leader over the TVR structure/the boss of the TVR director?• Who do I need to inform of my visit?• Will you share a copy of your grant with me?

• How many cases do the counselors carry? Do they have performance goals? How well are they doing?

• What kind of jobs and industry are most prevalent in the community/county/reservation/area?

• What do you think of the issues addressed by RSA in the letter about your training & TA Needs?

• What do you think is your greatest need for training or TA? Why?

Page 3: Building Trust; Increasing Influence

Getting Clear

• SWOT Analysis• Gap Analysis• Five Whys• Clarify Intent: How do you create, promote or

allow actions that move you closer to or further from your intention?