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Building theBuilding theDigital Digital Branch:Branch:
David Lee KingDavid Lee KingTopeka & Shawnee County Public LibraryTopeka & Shawnee County Public Library
davidleeking.comdavidleeking.com
designing designing effective effective
library websiteslibrary websites
Defining theDefining theDigital Digital BranchBranch
no interactionno interaction
traditional websitetraditional website
no meetingsno meetings
no staffno staff
no no collectioncollection
about the about the librarylibrary
It’s It’s ABOUTABOUT the library the library
It’s not It’s not THETHE library library
digital branch...
buildingbuilding
communitycommunitycollectioncollection
staffstaff
buildingbuilding
a digital branch has...
a digital branch has...
staffstaff
real staff
http://flickr.com/photos/freedryk/2170438778/http://flickr.com/photos/osuvalleylibrary/523383761/
http://flickr.com/photos/olympiclibrarian/303827560/in/set-72157600282345979/
collectioncollection
a digital branch has...
real collection
http://flickr.com/photos/lollyknit/2154242047/http://flickr.com/photos/chrisbrogan/2704762582/
communitycommunity
a digital branch has...
real community
a digital branchis the actual
library, just online
A Guide A Guide totoUsabilityUsability
What is usability?
• figure out what to test• create a question that tests that• write specific questions
Creating your Test: Creating your Test: QuestionsQuestions
Test Description
• “The goal of this study is to evaluate how people find information using our website. I will ask 15 questions and would like you to think out loud while looking for the answer. I will time you, and will stop you after 3 minutes have passed. Don’t worry if you can’t find the answer every time–we are testing our Web site, not you! Each answer can be found using the library’s Web site. The test should take no more than 20 minutes. Do you have any questions?”
VolunteersVolunteers
• Think of this step as the consumer “taste test”
• Administering the test is the easiest part of a usability study.
• read the explanation, whip out your stopwatch, and say “go.”
Administer Administer the testthe test
Analyzing the test
• Wording Problems• Design Problems• Complete your usability test,
redesign, and then … do it all again.
Common ProblemsCommon Problems
Live Card Live Card SortingSorting
flickr.com/photos/dunk/152121217/
handout #1
Q&A Time!
Gathering Gathering InfoInfo& Planning& Planning
handout #2
mindjethow I summarize findings
Q&A Time!
Building Building it!it!
sitemap pic here - what to do with itSitemapSitemap
Creative Brief- Purpose- Goals- Primary Audience- Why viewers use section- Tasks section accomplishes- Content requirements- Functionality requirements
handout #3
mockup pic &
explanation
touching touching base with base with everyoneeveryone
flickr.com/photos/armgov/4618925191/
release daterelease date
flickr.com/photos/heartrush/376989166/
Q&A Time!
What’What’s s Next?Next?
the day after Opening Day
web analyticsweb analytics
rinse, rinse, repearepeatt
flickr.com/photos/eszter/340295962/
Q&A Time!
CreatingCreatingCommuniCommunitytyOnlineOnline
flickr.com/photos/thecrazyfilmgirl/3248283617/
flickr.com/photos/ky_olsen/3133347219/
listen for ...listen for ...
flickr.com/photos/carbonnyc/1359721335/
flickr.com/photos/lanuiop/401252404/
how to how to listenlisten
flickr.com/photos/jliba/3496259672/
friendingfriending
flickr.com/photos/travelinlibrarian/3424301792/
start start conversatioconversatio
nsns
flickr.com/photos/travelinlibrarian/3424967893/
multimediamultimedia
stuff to stuff to rememberremember
flickr.com/photos/nanpalmero/4432186135/
checking inchecking in
treat the treat the mayor!mayor!
respondrespond
flickr.com/photos/orqwith/4325166853/
new new service?service?start start
here...here...
Planning Planning forforExpansionExpansion
Q & A Q & A Time!Time!
