Building Organizational Leadership Capacity

Ring of Bells

• In just eight months, bookings at a leisure chain increased by 50%, customer satisfaction doubled, and QA audit accuracy was raised from 48% to 97%. Head office staffing was reduced by 25%, annual consultancy spend was reduced by 88% while simultaneously raising morale and reducing staff turnover. After 12 months, revenue up by 25% (Best Western Hotels)

FACT:

• Reduced the project investment of a technical customer service division by 60% through the elimination of unaligned work over six months. (Cisco Systems)

FACT:

• Solved an “unsolvable” $5 billion supply chain and business model problem in the US. (Cisco Systems)

FACT:

• Identified $272 million of annual savings for a company through customer service process improvements – within just four months. (FMCG Business)

FACT:

• And at the SME level, doubled the revenue and trebled the profit of a country pub in a year.

FACT:

Intro to CLOE: Our Results, the facts speak for themselves...

• Increased effectiveness of a major West Country Public Sector Partnership, with a central role in a national change pilot. Improved communication, reduced meeting time and developed common responsibility for outcomes. Wider roll out approved following evaluation.

FACT:

• Turned Organizational Development from an aspiration into a reality for the Cornwall and Isles of Scilly PCT. Surveyed their Workforce, clarfied the Mission & created the OD Plan. Positively received by SHA and now in implementation.

FACT:

Our Offering

CLOE offers tailored, proven, practical and flexible leadership & management, organization change & development, and business improvement solutions for both organizations and individuals; in order to deliver tangible and sustainable improvement to the development and execution of strategy and to operational results.

Solutions = Management Consulting + Training + 1:1 Coaching + Project Management

CLOE enables clients to develop the pre-conditions for their success and build and embed ‘organizational leadership capacity’ while concurrently developing individual leaders.

CLOE enables your leaders to shape the ‘ACE Conditions for Success’ at every level of your

organization.

Organizational Effectiveness Diagnostic: ACE Insights

• We focus on building ‘organizational leadership capacity’ while concurrently developing individual leaders:

• a leadership structure integrated by common, cascading leadership processes to create ‘clarity’, alignment & ownership;• using this ‘common operating platform’ to develop individual behaviour and emotional intelligence

• Our methods and processes are proven to work: Simple, rigorous theory and ‘first principles’ blended with practical application – to deliver measurable and sustainable results. Core content forms F2F modules of Postgraduate Certificate.

• Our product and service range enables the most high impact yet cost-efficient bespoke flexible solutions to meet specific and changing business needs

• Our people – internationally experienced real world consultants : soldiers, jewellery makers, glass architects, civil engineers, consumer goods salesmen, marketers, …supported by UoP research and other resources

•…And a range of UoP accredited programmes and qualifications that are practically learned and practically assessed by demonstrable application of learning & ROI – PGC, PG Dip, MSc in Organizational Leadership

CLOE Differentiators

Underpinning ‘Doctrine’ ofOrganizational Leadership Capacity

Organizational leadership capacity: An integrated leadership hierarchy – Across levels, functions, locations,

partnerships

All Leaders at all levels:

1. Solve problems & make decisions

2. Plan & brief

3. Control, organize & co-ordinate

4. Support, resource & coach immediate subordinates

5. Inform & report

6. Monitor & evaluate

What changes by level is complexity, time horizon and felt responsibility. Recognition of this allows common processes to be introduced for the core ‘clarity creating and engaging’ activities of problem-solving & decision making, planning & briefing. This is the platform for ‘joint operations’, developing individual emotional intelligence & leadership style and learning other leadership skills (coaching, conflict resolution, influence and so on)

‘Organizational Leadership Capacity’ is based on common process for ’making it happen’ – flexible handrails, intelligently applied with

appropriate style

Trust others to get on with it and provide:• Coaching, Feedback• Performance

Management• Conflict Resolution

• Understand higher intent and desired effects two levels up, identify options and select one

• Ensure your intent & desired effects are understood two levels down

• Delegate what to achieve and why, not how, to your subordinates not to theirs!

• Minimum essential controls for coordinated effort

The Appreciation Process: Aligned Decision-MakingEffective Decision Making Underpins Every Action At Every Level

‘Organizational Leadership Capacity’ is based on cascading and recurring actions to create alignment, engagement and accountability

at every level

Development Methodology

1. Initial ‘experience’ and feedback creates desire to learn

2. ‘Processes’ and ‘Tools’ explained, demonstrated and discussed

3. Apply to ‘failed’ exercises and succeed 4. Practice on new tasks; experience builds

understanding, confidence, flexible style

3. Briefing 4. Execution & Evaluation

1. Options: Decision Making

2. Detailed Planning

Application to real issues 1:1 Feedback & Coaching

Actors add emotion to 1:1 simulations

5. Real case studies presented by ‘organization alumni’

6. ‘Application Coaching Clinics’ – ensure transfer of learning

7. Telephone, F2F and e-Coaching, application

8. Assessment based on application ‘case studies’

Programme Style: Practical Learning of Simple Tools

www.cloe-plymouth.com