Building Effective Management Systems

Bonnie Andriachuk, Enbridge Liquids Pipelines June 5, 2013

People’s Home Library

Enbridge Pipelines’ History

1950: -900 miles of pipe -1 commodity -30.6 MM bbls per year -159 employees 2013: -15,294 miles of pipe -90 commodities333 -730+ MM bbls per year (2 MM bbls per day) -3650 employees

Integrated Approach

• Lifecycle Approach • Functional Approach • Multiple Jurisdictions • Various Regulations • Various Business

Operations

Goals

• Safety • Risk Mitigation • Compliance • Governance

Organizational Accountabilities & Functions Core Business Processes Business Strategy

• Learning Culture Management of Change Investigations, Health Checks, Reviews & Audits Continuous Improvement

• Performance Based Metrics • Simplicity & Repeatability

Enbridge’s Management System Community

• Integrated Management System Executive Committee

• Regular Meetings with President of Liquids Pipelines • Integrated Management Department • Employees • Regulators • Communities • Expert Consultants

Management System Key Components

• Policies • One language • Functional Maps &

Mandates • Functional Accountabilities • Key Processes • Organizational (Integrated)

Relationships • Performance Metrics

Function Models & Mandates

• Identifies and describes the functions required to manage the business so accountability can be clearly determined.

Functional Accountability Matrix

• Identifies and defines the roles related to the execution of each business function.

• Clarifies accountability, responsibility and support roles to enable smooth and effective performance of business functions.

Key Processes

Enbridge LP Environmental

PolicySection 2.1

Environmental Management

ReviewSection 6.1

Management System ReviewSection 6.0

Enbridge Environmental Policies

Section 2.0

Environmental ManagementSection 4.0

Environmental Management

Processes Section 4.6

Environmental Dashboard &

Metrics

Specific Environmental

Operational Procedures

Operational Procedures

Perform Environmental Functions

Establish Competency and Training

Requirements

Maintain Training Records

Maintain Environmental

Metrics

Modify / Create

Environmental Policy or

Procedure

Introduction Section 1.1

Environmental Management

System IntroductionSection 1.0

Environmental PlanningSection 3.0

Environmental Management System Activity

Enbridge MP Environmental

PolicySection 2.2

Risk Assessment

Environmental Register

Environmental Goals and Objectives

Environmental Planning Process

Section 3.2

Management and Control of Environmental

RiskSection 3.3

Environmental Goals and ObjectivesSection 3.4

Control of Environmental Management

System DocumentsSection 4.7

Environmental Organization

and Responsibilities

Section 4.2

Environmental Training

Section 4.4

Canada and United States

Regulatory Standards

Corporate Environmental

Policy

Communication, Participation,

andConsultationSection 4.5

Verification and Review

Section 5.0

Nonconformity,Corrective and

Preventive Action

Section 5.3

Environmental Audit and Review

Section 5.2

Environmental Management System Section

Review/Audit Results

External Environmental

Results

External Information/

Listening Posts

Environmental Performance MeasurementSection 4.3

10

Organizational Relationships

• Identifies the management structure responsible for executing the management system within a department, across departments or organizations

Performance Metrics

Converts standalone policies, standards, processes, procedures, quality

management systems into an integrated framework.

CSR Steering Committee

(EI)

Commodity Management

Committee (LP)

MP procurement

EI Procurement Policy

LP Procurement process

Pipeline & Facilities Project Specifications

(shared responsibility by MP) Construction Safety

& Services (LP Engineering)

Quality Management System (MP Engineering)

Commissioning & Linefill, Quality

management System (MP Engineering)

Part 2

Project Lifecycle Gating Control

Document Control Part 2

WebCADD Drawing Management

System

Major Project Reporting

Construction Management

System

Cost Control / Project Change

Orders

Quality Management (LP engineering)

Inspector Performance Management System

(MP in progress), Construction Safety &

Services (MP)

Internal Cost Management

Compliance Management

Crisis Management

(LP)

Capital Budget Review (LP)

Operating Budget Review (LP)

Environment Management System (LP)

Risk Management Policy (LP)

Maintenance Management System (LP)

Safety Management System (LP)

Management of Change (LP)

Measurement Management System

(LP)

Health & Safety Management System (MP), Construction

Safety & Services (MP)

Security Management System (EI/LP/MP)

Environment Management

System (MP) (in progress)

Operating & Maintenance Procedures Quality

Management System (QMS)

Technical Standards Deviation Request

LP Engineering Safety Management System Inventory

(Including Contractor Safety Manual [Can] & Contractor

Safety Program [US])

Technical Standards

Change Request

EH&S

Facilities Integrity Management of Change –

Program Overview (EPI; EEP)

Risk Management

Amboriginal Affairs Steering

Committee (EI)

Document Control Part 1

Commissioning & Linefill, Quality management

System (MP Engineering) Part 1

Operational Risk

Management (draft)

Facilities Integrity Qualifications &

Training (EPI; EEP)

Facilities Integrity Management

Program for the Inspection of

Pressure Vessels (EPI; EEP)

Facilities Integrity Management Program from the Inspection and

Replacement of Underground Tanks (EPI; EEP)

Pipeline Integrity 2009 IMS Document

Review

Integrity Management of

Laterals and Delivery/Receipt

Pipelines (EPI; EEP)

Facilities Integrity Management Program for Small Diameter Piping (EPI;

EEP)

Pipeline Integrity Management

System Framework (EPI & EEP)

Facilities Integrity Management for Site

Containment and Drainage (EPI; EEP)

Facilities Integrity Management of Corrosion of

Facility Piping (EPI; EEP)

Corporate Security Management

System (LP-in progress)

Facilities Integrity Aboveground Tank

Integrity Management

Program (EPI; EEP) Part 2

Project Management Governance, Gating

Progress, Ready-to-Transfer, System Technical

Assessment Review Team, Ready to Operate

Facilities Integrity Management of Flange Integrity

(EPI; EEP)

Facilities Integrity

Management Program (EPI;

EEP; EPW)

(IMS-04) (IMS-03) (IMS-07) (IMS-06) (IMS-10) (IMS-11) (IMS-12)

Facilities Integrity Management of Review

– Program Overview (EPI; EEP)

(IMS-02) (IMS-05)

Pipeline Safety Compliance &

Assurance management

system (PSCAMS Engineering)

(IMS-01)

(IMS-13) (IMS-09) (IMS-08) (IMS-14) (IMS-15) (IMS-16)

What IMS Accomplishes

1

IMS-01 Governance

Ongoing Maintenance & Review Process to: - Integrate existing processes - Continually improve - Align into 16 MS within 3 years - Review/Audit all MS in a 3 year cycle

Thank You