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Building Bridges to
Reconciliation
Annual Report 2013/14
CMC Annual Report 2013/14
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Contents
Key
Achievements
Pg 3
Key
Statistics
Pg 5
Our
Community
Mediators
Pg 8
On-going
Initiatives
Pg 12
Organisation
Chart
Pg 13
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1 Key Achievements
1.1 Mediator Management Framework
The Framework was implemented in August 2012. It has provided a structured
approach towards the recruitment, development and management of our volunteer
mediators. The Framework was further enhanced to provide our mediators with
professional development opportunities such as the CMC’s in-house training
programmes as well as co-sponsorship1 for mediation-related workshops offered by
recognised institutions such as Temasek Polytechnic and the Centre for Effective
Dispute Resolution.
Through such training and development opportunities, the CMC aims to deepen the
competencies of our community mediators. This will enable our mediators to
remain effective when dealing with the more complex community disputes that we
see today.
1.2 Review of Operational Processes We have reviewed our operational processes as part of our continuing effort
towards service excellence. The key changes are:
1.2.1 Shorter waiting time to arrange a mediation session
Previously, when an applicant requested for a mediation session, an invitation
would be sent to the respondent. The respondent would be given up to 28 calendar
days to accept or reject the invitation. Therefore, applicants had to wait up to 28
days for the outcome of their mediation requests.
The CMC has reviewed its processes to shorten the waiting period from 28 calendar
days to 7 working days. This shorter waiting period will enhance the attractiveness
of mediation as recourse for community disputes.
1 The CMC will pay 80% of the course fees, while mediators pay 20%. Mediators must meet certain criteria to be eligible for co-funding. Mediators have a service obligation to continue volunteering with the CMC for a fixed period of time after completion of the course(s).
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1.2.2 Streamlined procedures for the CMC(Central)
The cases mediated at the CMC(State Courts) are referred by the Magistrates. Due
to the high volume of Magistrate referrals, the mediation sessions scheduled at the
CMC(State Courts) are fixed at 2 hours per session.
Conversely, cases handled by the CMC(Central) are direct intakes from walk-ins or
referrals from partner agencies, and mediation sessions were arranged based on
the parties’ availability. A 4-hour time slot was usually catered for the mediation
sessions conducted at the CMC(Central), but it was observed that the majority of
the sessions were completed within two hours.
To optimise the capacity of the CMC, the 2-hour per session schedule practised at
the CMC(State Courts) has been extended to the mediation sessions arranged at
the CMC(Central), thus resulting in an increase in the number of mediation sessions
available at the CMC(Central).
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2 Key Statistics
>7,000 in caseload
75% success rate
525 mediated in 2013
More than 7,000 community
disputes have come through
the CMC’s doors since its
establishment in 1998.
The CMC has seen a good rate
of success, with about ¾ of
the cases mediated being
resolved.
Cases registered in 2013 which
resulted in mediation.
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2.1 Number of Mediated Cases over the Last 5 Years
2.2 Breakdown of Registered Cases in 20132
2 Include referrals from Government agencies, Family Service Centres and Community Clubs.
0
100
200
300
400
500
600
700
800
2009 2010 2011 2012 2013
742
498
593 610
525
Nu
mb
er
of
Me
dia
ted
Cas
es
Year
Direct Intake 23% Referral by
Others2 1%
Referral by Town Councils
2%
Referral by Members of Parliament
6%
Referral by Housing &
Development Board 11%
Referral by Singapore Police
Force 12%
Referral by Magistrates
(State Courts) 45%
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2.3 Relationship of Disputants in 20133
3 “Others” refers to cases which do not fall under any of the stated categories, such as cases involving a landlord and his/her tenant, business-to-business (non-commercial), and business owner and consumer disputes.
Neighbours 56%
Others3
26%
Family Members 6%
Friends 9%
Co-workers 3%
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3 Our Community Mediators
At the CMC, cases are mediated by a pool of 146 mediators from all walks of life
who are conversant in a variety of local languages and dialects. This enables the
CMC to conduct mediation sessions in more than one language or dialect, which is
an important requirement in a multi-racial society like Singapore.
Individuals who wish to join the CMC as community mediators are required to
undergo a selection interview. Shortlisted candidates will attend a two-day Basic
Mediation Workshop (BMW). Those who successfully complete the BMW must
observe a mediation session and co-mediate two real-life cases under the guidance
of an experienced mediator. Subsequently, those found suitable will be appointed
by the Minister for Law as mediators for a three-year period, which is renewable.
The CMC’s Mediators (as at March 2014)
Mr Ajmer Singh, PBS
Mr Amat Bin Sawan, PBS
Madam Ambika Rajendram
Mr Ameerali Abdeali, JP, PPA(G), PBM, PBS
Mr Anand K. Thiagarajan
Mr Ang Kiat Seng Jeffrey, PBM
Mr Ang Swee Nam Alec, PBM
Mr Arunachala Thevar Baskaran
Mr Bakerche B. Mohd, BBM, PBM, PBS
Mr Balasamy Rengarajoo, PBS
Mr Chan Kai Ler
Mr Chan Kong Thoe
Mrs Chan Patsy
Mr Chandra Sekaran Pillai, PBM
Mr Cheng Choon Hoe, PBM
Mrs Cheng-Yeoh Amy, PBM
Mr Cheong Fook Chiong David, PBM
Mr Chew Yew Kuen Michael, PBM
Mrs Chia Swee Tin, JP, PBM
Ms Chiang Ah Choo, PBM, PBS
Mr Chong Kia Khin
Mr Choo Yuen Chiah Tommy
Mr Chu Wee Kian Justin
Mr Er Swee Nguan
Mr Foo F.Y. Patrick
Mr Foo F.Y. Patrick
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Mr G. Anthony Samy, BBM, PBM
Mr Gan Chun Kiat Kenny
Mr Gan Ong Peng
Mr Ganesan s/o Kulandai, PBM
Mr Gerald Balendran Singham, BBM, PBM
Madam Giam Lay Eng Marcellina, PBM
Mr Goh Han Hian Anthony
Mr Goh Hock Leng Adrian
Mr Goh Miah Meng
Mr Goh Peng Hong, PBM
Mr Goh Sioh Chin, PBM, PBS
Mr Gopala Krishnan, JP, BBM, PBM
Madam Ho Khon Yin Sharon
Mr Ho Kong Sin Christopher
Ms Ho Mui Kin Lilio, PBM
Madam Jamunarani Manunethi, PBM
Dr Jayarani Tan
Mr Jayems Dhingra
Dr Joshua VM Kuma, PBM
Mr Jufri bin Osman
Madam Kadariah Maunah
Madam Kalsom Binte Ali
Madam Kamaria Binte Djorimi
Mr Kamil Mashoed
Mr Kee Hung Cheng Steven, PBM
Mr Koh Swee Chiok, PBM
Mr Koh Tong Por Moses
Mr Krishna Ramakrishna Sharma
Dr Kwoh Chee Keong, PBM
Mr Lau Hooi See Larry, PBM
Mr Lau Kim Sui Andy
Madam Lau Yan Yong Christina
Mr Law Shun Yong, BBM(L)
Mr Lee Boon Yew James
Mr Lee Kay Swee
Mr Lee Kok Eng
Mr Lee Poh Leng
Mr Lee Wai Pang Kelvin
Ms Lela Kaur
Mr Leong Fook Seng, PBM
Mr Leong Jong Pin James
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Ms Leow Soon Gee Christina
Mr Lim Boon Leong Richard
Mr Lim Chee Kong
Mr Lim Heng Meng Francis, PBM
Mr Lim How Seng, PBM
Mr Lim Joo Yeong, PBM, PBS
Ms Lim Kee Chiok Jenny
Mr Lim Kian Kok Leonard
Dr Lim Lan Yuan, JP, BBM, PPA(G), PBM
Mr Lim Puay Sia, PBM, PBS
Mr Lim Seng Min, PBM, PB, PBS
Mr Lim Sing Lip Philip
Mr Lim Teck Whai Terence
Mr Ling Leong Sing Michael
Mr Loh Choong Seng
Mr Loo Sin Chong Francis
Mr Low Chee Khan Jason
Mr Low Lee Hean Edmund, PBM
Mr Low Peng Kit, BBM(L)
Mr M.Y. Mohamed Rafeeq
Mr Ma Keow Yuen
Mr Ma Poh How, PBM, O. St. J.
Mr Mirza Khan s/o Fareed Khan
Mr Mohamed Fareez Bin Mohamed Fahmy
Mr Mohamed Feroz Bin Abdul Hamid
Madam Neo Ah Kwai Jennifer
Mrs Ng Boey Lin Maureen, PPA (P)
Mr Ng Chin Cheong Simon
Mr Ng Lee Chye John, PBM
Mr Ng Ngiap Khiang Francis
Mr Ng Yong Ern Raymond
Mr P. Thirunal Karasu, BBM, PBM
Mr Pang Loo Seng, BBM, PBM
Mr Phan Kim Huat Peter
Mr Poh Heo Tat Arthur
Mr Poh Tiong Bee, PBM
Mr Poh Yong Meng Stephen, PBM
Ms Puah Pei Yun Jasmine
Mr Quek Tee Dhye
Mr Raja Mohan M K, PBM
Mr Rajendren s/o Ramaswamy
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Mr Ramachandran Perumal
Ms Sabiha Shiraz Husain
Madam Salamah Bte Abdoll, PBM
Mr Sarjit Singh, PBM
Mr Seah Yee Men Vincent
Mr Selvakumar Simon s/o Silvaraj
Mr Sim Beng Cheong Robert, PBM
Mr Sim Lai Teck, PB, PBS
Mr Sivajothee Nanda Kumar
Mr Soh Tze Churn Jack, JP, BBM, PBM
Mr Song Msang Seng, PBM
Mr Sunil Rai
Ms Tan Keow Mui Cindy
Mr Tan Lam Siong
Mr Tan Ngee Min Eric
Mr Tan Wu Cheng, PBM
Mr Teo Beng Ghee Jimmy, PBM
Mr Teo Hung Hiong William, PBM
Mr Teo Joo Bing Esmond
Mr Teo Shih Yee David
Mr Then Choon Huat
Mr Thian Boon Kwang Roland
Mr Tito Shane Isaac
Madam Uma Devi d/o Sumeshwar
Mr V. Krishna, PPA(P), BBM, PBM, PBS
Madam Vataramathi Ramanatha Kurukkal
Mr Wee Kok Chin Casey
Mr Wee Pang Kiat, JP, BBM, PBM
Mr Wong Ngiam Chin Eric, BBM, PBM
Madam Wong Siew Yin June
Madam Wong Suet Mui Alice
Mr Wong Weng Kee David, BBM, PBM
Ms Wong Yat Men Grace
Mr Wong Yuk Fong, JP, PBM, PBS
Madam Yeo Hwee Koon Lena, PB
Madam Yeo Kim Neo Josephine, PBM
Mr Yeo Siok Thiam Gimmy
Mr Yong Chiang Boon, PBM
Mr Yoong Wee Sen Alfred
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4 On-going Initiatives
4.1 Enhancement of the IT system for Case Management
Since 2011, the CMC has been using a case management system (CMS) to manage
and monitor the mediation cases administered by our mediation centres. The CMS
captures information digitally and reduces the need for paper records.
The system is being enhanced. We are fine-tuning its features so that the data and
information captured can be analysed more easily.
4.2 Better Information for the Public through Our Website
To provide today’s IT-savvy public with a better understanding of the CMC and our
services, the CMC regularly reviews the information available on its website. This
also serves to enhance users’ experience when visiting the website. The public can
expect access to more information on the CMC’s operations and outreach activities.
4.3 Initiatives Aligned with Public Sector Transformation
In line with the Public Service’s initiative, we will seek to improve our written
communications with the public. The CMC will review our correspondences to
ensure that they are clear and convey empathy where appropriate.
Technology
Paperless case management
&
Effective data generation
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5 Organisation Chart
Ridzuan Razali
Centre Leader
Patricia Khong
Officer
Elsie Tjoeng
General Manager
Dr Lim Lan Yuan
Community Mediation
Unit Advisor
Operations and
Volunteer Management Publicity and Liaison
Juliha Bee Mohd Noor
Manager
Elaine Teo
Manager
Sally Neo
Executive
Jovis Ang
Senior Assistant
Manager
Diana Heng
Centre Leader
Sandra Tiong
Officer
CMC(State Courts) CMC(Central)
Leon Tan
Executive
Kelvin Chan
Assistant Manager