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Building an Enterprise

Winshuttle Strategy

Naomi LundApplications Manager, HR, Finance and BI; Textron Inc.

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Introduction

The Challenge- Decentralized and Sporadic Adoption

The Solution- Buildout and Customer Engagement

Benefits, Lessons Learned & Future Plans

Q&A

Agenda

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About Textron Specialized Vehicles- TSV

• TSV is a division of Textron Inc

• $17B Revenue

• Arctic Cat – Acquired Apr 2017

• Multiple SAP projects in process-converging multiple former stand-alone companies to one integrated entity.

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About me: Naomi Lund

• IT Applications Manager; Finance, Business Intelligence and HR

• Prior experience:

• 5 years as a Business Analyst

• 7 years in accounting

• 7 years of experience working in SAP environment

• Leads the MN WUG – based out of Minneapolis MN

• Fun Facts

• I love to make art

• Turning the music up to concert volume and rocking out in my car

• Winter is my favorite season

• I enjoy all the long distance sports – running, biking, skiing, kayaking

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• Winshuttle was only used by one team

• Team wasn’t aware of what the tool could do for them

Can we get more value out of current licenses?

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Can we get more value out of current licenses?

• Former Business Process owner did most of the work

• Business Analyst loaded data

• Developed additional scripts

• Scripts were highly customized for one task

• Didn’t use for master data

• We only had two licenses

• SOD conflict to have IT loading data

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Can we get more value out of current licenses?

Processes identified:• Four people keying orders full time- 300 hours per month

• More than 4 people involved in the creation of a material in the material master

• Pricing conditions took two days

• Creating a customer took about two hours

• Loading the budget took a full month

• One journal entry done every two weeks (payroll) took 2 hours to copy/paste into “fast entry”

Moving from data entry to thinking about role to strategizing about role

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Can we get more value out of current licenses?

• Met with business users and managers in multiple groups

• Current process was manual, labor intensive and time consuming

• Teams most receptive when someone had left the company and there wasn’t someone already identified to do the work

Moving from data entry to thinking about role to strategizing about role

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Can Winshuttle solve more problems for our organization?

• Continuously looking for areas that we can use the functionality• Identified manual work across the departments

• List of future projects

• Word of mouth was spreading• As one team heard about how another was saving time, it got the conversation going

• We started to realize that we had to look at this tool in a more strategic way

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The Solution – Leadership Champions

• Presented to management how the tool could change daily work

• Leaders see the time savings/ cost savings

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The Solution – Engaged User Base

• Part of employee training and development

• New team members were taught how to utilize the runner tool

• Asked team members to think about other areas the tool could be used

• Monthly meetings with users to increase skills

• Trained users with different types of licenses how to use the tools to a new level

• Onboarding for new users

• Users help each other out during the sessions to problem solve through issues

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The Solution- Centralized Repository

• Scripts were everywhere

• Items were on personal drives, many versions, many templates

• Winshuttle library development

• Work in progress to share with different areas of the business to create standardized templates and ease of use.

• Data standards

• Standards that have worked from other Winshuttle users

• Example of file “TRANCODE_FUNCTION_DATE”

• SharePoint site dedicated to WinShuttle

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The Solution - Super Users and New Developer Training

A Super User:

• Strong knowledge of SAP and the business

• Ability to troubleshoot

• Continuous process improvement skills

• Ability to document processes, functional specifications, etc.

• A calming presence and a high degree of patience

• Care for the success of your company/process area

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The Solution - Super Users and New Developer Training

Bi- Weekly “Advanced Winshuttle Training”

• Development of new Winshuttle experts in the organization

• My role had changed, so I have less time to develop scripts

• Business has fewer “emergencies” with a full repository and more than one person to build them

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The Solution – Winshuttle Partnership

• MN WUG Group

• Learning from peers - experts on new technologies

• We worked closely with our Sales/Solution reps

• Given the chance to try out some of the software to see how it would work for our organization

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Results- Time Savings

• Enables us to review programs, terms and conditions without having to manually go into each transaction.• 300 hours per month now takes approx. 8-10

• Used for various VA01 transactions • Daily – weekly for returns process enables us to, credit and maintain

inventory

• Took a 40 hour process down to 30 minutes per week.

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Results- Reductions in Errors

• Credit and rebill

• Maintain elements of our Cat Tracker system by coding material

• Enable quick creation of any transaction … possibilities are endless!

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What’s next:

• Scoping out moving from Connect to Foundation

• Building a master data team

• Integrating across TSV instead of just Arctic Cat

• Training up other developers

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Questions?

Contact Information:

Naomi Lund

O: 612-204-3178

C: 612-357-0918

nlund@arcticcat.com

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