Building an Airlinerhttp://www.flixxy.com/boeing-737-time-lapse.

htm

Databases Airliner uses well over a million partsDatabases:

Bill of materialsConstruction instructions, CAD, CADCAMCustomer detailsSupplier detailsTest Flight detailsMaintenance detailsSpares holdings

Logisticshttp://videos.airbus.com/video/iLyROoafvDZB

.html

Thanks to: Jason FewNatalie Dolphin

Jamie BeerPhillip Rainbow

Daniel HunterAna Hadjimitova

WORLDWIDE AIRLINE TICKETING

SYSTEMS

IntroAirline Reservations System (ARS) – one of earliest changes

to improve efficiency.

Eventually became Computer Reservations System (CRS).

Used for reservations of airline and interfaces with a Global Distribution System (GDS).

GDS assists travel agencies and other distributors in making reservations for the majority of airlines in a single system.

HISTORY1946 – American Airlines successfully installed the first

automated booking system.

The magnetic Reservisor soon followed which was based on the magnetic drum.

This system was then used in several airlines, Sheraton Hotels and Good Year for inventory.

There were numerous problems though mainly due to the high level of human operators needed to maintain the system.

Looking back at Computer Reservation Systems part 1

HISTORY1953 – American Airlines worked with IBM on improving

their Reservisor system.

This led to many low level studies being carried out

1959 – Semi- Automatic Business Research Environment was launched (SABRE) this was a computer reservation system.

1964 – SABRE was completed, this made it the largest civil data processing system in the world. It is now used by airlines, railways, hotels and other travel companies

Looking back at Computer Reservation Systems part 2

SABRE 1960

HISTORY Other airlines soon followed with their own systems

1968 – Delta Air Lines launched the Delta Automated Travel Account System (DATAS)

1971 – United Airlines and Trans World Airlines followed with the Apollo Reservation System and the Programmed Airline Reservation System

IBM was involved in the development of the Programmed Airline Reservation System and later offered its service to Delta Air Lines

Looking back at Computer Reservation Systems part 3

SCOPE 1976 – United Airlines offered its Apollo system to travel agents.

1976 – Vidcom International with British Airways, British Caledonian and CCL launched Travicom.

Travicom was the world’s first mutli-access reservation system.

Travicom formed a network providing 49 subscribing international airlines to thousands of travel agents. By 1987 the system was handling 97% of UK airline business trade bookings.

SCOPE

BA owned 100% of travicom and wished to participate in the development of Galileo systems. Travicom then became known as Galileo UK.

1987 – A consortium led by Air France and West Germany’s Lufthansa developed Amadeus

1992 – Amadeus was launched, a global distribution system which sold tickets from multiple airlines.

Amadeus Centre

GDS (Global Distribution System)February 2009 – Only 3 major GDS providers:

• Amadeus• Travelport• Sabre

One major Regional GDS – Abacus, serving in Asia.

Other regionals include:• Travelsky (China)• Infini (Japan)• Axxess (Japan)• Topas (South Korea)

Inventory Management Airline Reservation Systems contain:

• Airline schedules• Fare tariffs• Passenger reservations• Ticket records

Inventory contains all flights with seats available.

Divided into service classes (First, Business & Economy).

.

Availability Display and Reservation (PNR)

User accesses inventory through an availability display

Contains all offered flights for selected city-pair with available seats.

Reservations are handled by the Passenger Name Record (PNR).

PNR contains personal information of passengers – name, contact info & special requests.

Availability Display and Reservation (PNR)Before departure, the Passenger Name List is

transferred to the Departure Control System to check-in passengers and baggage.

Other data collected is also sent to Flight Operations Systems, Crew Management and Catering Systems.

On departure, the reservation system updates with a list of checked-in passengers, and financial data for revenue accounting is handed to the administrative systems.

Fare Quote and TicketingFares data contains:

Fare tariffs Rule sets Routing maps Class of service tables Tax information

Two systems used for the interchange of fares data

ATPCO (Airline Tariff Publishing Company) SITA (Societe Internationale des

Telecommunications Aeronautiques )

ATPCO and SITADistribute fare tariffs and rule sets to all GDSs

and other subscribers for over 500 airlines.Only ATPCO competitor is SITA who distribute

some fares in Asia, Africa & Europe.Primary users of the data are GDSs (Sabre,

Amadeus etc)Updates are sent hourly and airlines will

compare the data to offer the customer a more appealing offer.