Building Africa’s best facilities services group, together. · Mining Oil & Gas Power Generation Industrial & Construction REMOTE SERVICES Corporate Industrial Construction Educational

Building Africa’s best

facilities services group,

together.

Our approach is client-centricEverything we do focuses on creating a positive experience for our clients. Our clients who are at the centre of our business philosophy, our operations and our ideas.

We strive to keep clients for life by exceeding expectations - ALWAYS!

MEET SIMON, OUR SAFETY

CHAMPION

Safety First is not just our slogan, it’s our core belief.

Chris has had significant business experience in Southern Africa.He's been on the board of Deloitte and Touche and run listed companies. Chris was CEO of one of South Africa’s largest logistics companies where he was responsible for 50,000 employees and assets to the value of R136 billion.

Apart from being CEO of IFS, he is a non-executive director of two JSE listed companies.

CHRIS WELLS GROUP CEO

IFS COMPANY PROFILE | PAGE 1


Facilities Management for Africa, by Africans.We are the African leaders in facilities management solutions.

IFS IS BACKED BY A STRONG SHAREHOLDER BASE

Development Partners International (DPI) is a US$1.1bn Africa-focused private equity firm that invests in companies benefiting from the fast-growing emerging middle class in Africa.

Nedbank Private Equity is a long-standing investor in the IFS Group structure. Our partnership ensures that a strong ethical and governance framework exists in all operations.

IFS EXPERIENCE

(with a footprint in a further 6)

across Africa

experience

managed

8 COUNTRIES

12 OFFICES

20 YEARS'

34+ SITES

GOVERNANCE

IFS complies strictly with the provisions of the Foreign Corrupt Practices Act (US) and the Bribery Act (UK).

IFS stringently adheres to a Code of Ethics of the highest standard. Its corporate governance is conducted in accordance with internationally recognised codes in this regard. It is fully compliant with the terms of the King IV Code and the Companies Act. IFS subscribes to an independent Tip Offs Anonymous service run by Deloitte.

OPERATING STANDARDS

OHSAS 18001:2007 (Occupational Health and Safety Management System)

ISO 9001:2015 (Quality Management System)

ISO 22000:2005( Food Safety Management System)

Our ESG (Environment Social and Governance) Policy and criteria are aimed at responsible, accountable business practices ensuring that IFS' business impact is sustainable and ethical.


CORE SERVICES

MAINTENANCE & WASTE MANAGEMENT

LAUNDRY

CATERING

HOUSEKEEPING& CLEANING

LIFESTYLE


OUR VALUES (R.I.T.E.S.)

INTEGRITYWe behave with integrity in every situation, complying with all relevant policies, procedures, laws and regulations.

TEAM WORKWe promote team work as the foundation of our organisation. We work as a team to accomplish our strategy and to serve our clients, our shareholders and other stakeholders excellently. We actively create a positive and enjoyable working environment.

RESPECTWe conduct ourselves honourably. We value others’ opinions, are willing to learn and change, to share power and recognition, and have the ability to hear the truth and admit mistakes. We are open in our communications and transparent in our dealings.


EXCELLENCEWe set high performance standards and hold ourselves accountable for the quality of our work and the results we achieve as individuals, as team members and as a Company. We put our clients first and are passionate about exceeding their expectations.

Hi! I'm Simon, YOUR safety

champion

SAFETYWe champion Safety. We are always aware of potential risks and dangers. We look out for ourselves and each other. We comply with all health, safety and environmental requirements, and report and correct unsafe working conditions and operations.

We build our people, giving them opportunities to grow, treating them with respect and fairly rewarding them for performance in a positive,

safe and caring work environment.

BUILDING AFRICA’S BEST FACILITIES SERVICES PROVIDER

By being the best for:

We proactively acquire and keep our clients, delivering excellent and innovative service by clearly understanding their expectations and

always striving to exceed them.

We deliver appropriate returns to our shareholders whilst operating within an excellent

governance framework.

We build sustainable relationships with stakeholders, in particular our communities and their regulatory authorities, acting with integrity

and delivering on our commitments

OUR VISION

OUR PEOPLE

OUR SHAREHOLDERS OUR STAKEHOLDERS

OUR CLIENTS


We provide world-class, tailor-made facilities management solutions for your organisation.

We deliver a full range of services, which include catering, laundry, cleaning and housekeeping, maintenance, waste management, leisure and fitness activities, as well as site design and construction. IFS creates comprehensive solutions for business operations on the African continent.

Our footprint in Africa allows us to operate in some of the most remote and logistically challenging locations in the world.

Our clients have peace of mind knowing that their employees’ needs are being taken care of at a consistently high standard, leaving them to focus on their core objectives.

IFS started operations in 2000, in response to the need for a remote site specialist who understood Africa, and had the logistical skills and the local experience to succeed in this unique market. Since then, IFS has diversified to include chandling, urban services, hospitality and franchise opportunities.

Our management team brings a wealth of knowledge to our business, having experience at senior executive levels in some of Southern Africa’s largest companies.

IFS operates throughout Africa and is a market leader in providing full facilities management services.

We are the experts in Facilities Management in Africa.


INDUSTRY SECTORS

MiningOil & Gas

Power GenerationIndustrial & Construction

REMOTE SERVICES

CorporateIndustrial

ConstructionEducational & Health

URBAN SERVICES

MiningOil & GasIndustrialChandling

PROCUREMENT & LOGISTICS



WHAT WE DO

Our high-quality food, well-maintained premises and the hospitality of our staff sets us apart from our competitors.

We create world-class working and living environments for your staff.

“We believe in working with our clients for the long-term, consistently exceeding their expectations and enabling them to achieve their strategic goals.”

Our extensive footprint within Africa allows us to operate in some of the mostremote and logistically challenging locations in the world. We create tailor-made, world-class working and living environments for your staff. We make sure our clients have peace of mind knowing that their employees’ needs are being taken care of at a consistently high standard, leaving them to focus on their core objectives.

SECONDARY AND ADDITIONAL SERVICES

Access ControlAccommodation ManagementAsset ManagementCall CentresCamp ManagementCleaning: General and SpecialisedCoffee ShopsConvenience StoresEvent ManagementEnvironmental ServicesGrounds MaintenanceHelp Desk IT SupportMaintenance Mail and MessageMalaria Control

Mechanical and Electrical MaintenanceOccupational Health and SafetyPest ControlPortersPotable WaterProcurement and LogisticsProject ManagementReception RecruitmentRecreational Services (Gyms, Libraries etc.)Retail Services (Supermarkets, Kiosks)RestaurantTransportWarehousingWaste ManagementWater and Sewerage

IFS has a reliable network of partners and in-house capabilities to provide our clients with just about any solution within the camp boundary. This is an important delivery point to promote operational synergies and clear lines of reporting, ensuring that Camp Life runs smoothly. Some of our additional services on offer include:

CORE SERVICES

MAINTENANCE & WASTE MANAGEMENT

28,000 peoplehave been housed in the last 12 months

LAUNDRY

that’s 20,849,920 items a year

items of clothing washed every day57,280

CATERING

meals cooked EVERY day127,990which is 46 716 350 meals a year

HOUSEKEEPING & CLEANING

42,688,800 m2 floorshave been cleaned in the last year



SUPPLY CHAIN MANAGEMENT

IFS has built a strategic network of offices and warehousing facilities throughout the region. Our logistics team is unsurpassed in sourcing and delivering supplies on time, whatever the location or circumstances.

COMMUNICATIONS

Regular and reliable communications between location staff and our regional offices as well as between IFS and our clients are a key component of our service. We ensure that state-of-the-art communication channels are always available. We have invested in satellite communications technology and an online service portal to ensure that we keep our fingers firmly on the pulse of day-to-day operations. This helps to ensure that we continue to deliver a consistent and responsive service.

SITE MANAGEMENT

IFS has a proud record of servicing full facilities at a number of our locations. In each instance, we have developed a strong relationship with our client and have improved both quality and financial savings through streamlined operations.

We have a dedicated network of partners and a large, well-trained in-house team to provide you with just about any solution for your business.

We have demonstrated our ability to respond to challenges quickly and effectively. We have delivered through floods, strikes and political upheavals.

HOW WE DO IT

We know what we have to do, but it’s the “HOW” that’s important.

This is achieved with the following focuses:

Our greatest strength is the ability to always deliver, despite the challenges.

We recruit, train and develop our people.

We believe in working with our Clients for the long-term, consistently exceeding their expectations and enabling them to

achieve their strategic goals.

Delivering supplies to site, on time, all the time, at the right

quality and price.

We protect our PEOPLE, CLIENTS and ASSETS.

OUR CLIENTS

SUPPLY CHAIN SAFETY

OUR PEOPLE


SUPPLY CHAIN ANNUAL QUANTITIES M

OZA

MBI

QUE

SOUT

H A

FRIC

AN

AM

IBIA

ZAM

BIA

LESO

THO

DRC

FRESH FRUIT & VEGETABLES1 030 tons

BREAD FLOUR464 tons

JUICES3 708 000 units

TOILET PAPER206 000 rolls

PROTEIN1 442 tons

RICE 515 tons

DRINKING WATER741 600 litres

PASTA 360 tons

TEABAGS 500 000

EGGS 1.03 million

EGGS800 000

MAIZE MEAL120 tons

DRINKING WATER2.4 million litres

BREAD FLOUR 210 tons

MEAT600 tons

MAIZE MEAL 400 tons

TOILET PAPER240 000 rolls

EGGS1.2 million

CHICKEN150 tons

RICE110 tons

BREAD ROLLS500 000

SUGAR, CREAMER & COFFEE1.2 million sachets

TOOTHPICKS, SERVIETTES & SALT SACHETS 4.12 million each

200 ML JUICES 2.88 million

LOAVES OF BROWN BREAD1.64 million

CHICKEN THIGHS288 tons

SUGAR 309 tons

JAM PORTIONS 155 tons

CABBAGE185 tons

FRESH FRUIT & VEGETABLES 140 tons

LOAVES OF BREAD90 000

COOKING OIL 11 000 litres

EGGS300 000

PROTEIN90 tons

RICE & MAIZE 40 tons

BUTTER120 000 portions


We make

packed lunches every day!

56 990That's a year!14 817 400


Catering is at the core of our business. We understand the importance of ensuring the Client’s workforce is supplied and nourished with a diverse range of hearty, nutritionally balanced meals. At IFS, we not only specialise in providing great food, but we do so at some of the most remote locations in Africa. We have over a decade of experience in catering services and have refined our processes over time to ensure our clients receive the best possible product, and that their expectations are always exceeded.

Amongst our client base we service a diversity of industries spanning from Oil and Gas, to Mining and Educational organisations, the majority of whom are located in extremely remote areas of Africa.

On our sites, all ethnic and religious cuisine preferences are considered in daily menu construction. IFS has developed a composite archive of over 1400 recipes designed by industry-leading dieticians and nutritionists, whose focus is to address the nutrition and calorific demands of various industry workloads.

We design our menu offerings taking into account the menu specification required, as well as the cuisine preferences of the client.

CATERING

Industrial CateringInstitutional CateringMass Feeding ProgrammesÀ la Carte MealsLight MealsFast FoodsDeli BarsBeverage Services

Banqueting/FunctionsComprehensive Event PlanningBarbecuesSpecialised Meals for Medical DietsLunch Packs (can be delivered to changing locations and served hot or cold)Canteen facilities and services

CATERINGSERVICES


All ethnic and religious cuisine preferences are considered in our daily

menus. In many instances, IFS imports chefs from the

work force’s country of origin.

Providing adequate nutrition, within a safe and hygienic, risk-

free working environment, is important to keep employees

healthy and productive.

Our biodegradable disposable lunch pack range is made from

100% sugarcane and can be composted or recycled.

ETHNIC CUISINE NUTRITION ENVIRONMENT


QHSE

QUALITY MANAGEMENT

FOOD SAFETY

HEALTH & SAFETYOur foundational value is to provide a safe and healthy work environment exceeding legal responsibilities and incorporating the clients' standards. This commitment means that:• SAFETY is a “WAY OF LIFE” at IFS with the principle of

prevention as a core value of the highest priority• A “Deep Dive” audit is conducted by site management monthly

and by the Group HSE Manager every 2 months to measure and monitor compliance

• We implement effective Risk Management principles to provide a safe and healthy workplace

• Provide training (toolbox talks, one-on-one task observations based on SOP's and SWP's used)

• Ensure managers, supervisors and employees actively participate in securing a safe and healthy working environment

IFS CERTIFICATIONS:OHSAS 18001:2007 Occupational Health & Safety Management System – NQAISO 9001:2015 Quality Management System – NQAISO 22000:2005 Food Safety Management System – TCL

Our aim is to enhance our Client’s satisfaction through the effective application of our Quality Management System, including processes for continued improvement of the system and the assurance of conformity to Client and applicable statutory requirements.We strictly adhere to the ISO 9001:2015 Quality Management System and are formally accredited by NQA.Sites are audited and assessed against all three standards by the external certification body, which ensures the same high QHSE standards are observed consistently across the group.On mobilisation a formal QHSE bridging process is conducted the purpose of which is to:• Identify project scope, deliverables and key documents• Define primary QHSE roles and responsibilities between the

client and IFS• Ensure alignment of the client and IFS QHSE Management

Systems

Food Safety is of paramount importance in the catering operation. To ensure this:• IFS has extensive Food Service Safety Programmes and

HACCP-based SOPs in line with industry standards that are fundamental to producing safe food

• Our programme systematically identifies the potential hazards that may be reasonably expected to occur in the catering operation

• Food safety compliance is monitored from source to plate• Supplier audits are conducted regularly to ensure the safety

and quality of product received• We adopt the highest hygiene standards and monitor

effectiveness through the use of surface testing equipment• Certified ISO 22000:2005


OUR STAFF IN NUMBERS

MANAGEMENT POSITIONS HELD BY LOCALS

EXPAT PROFILE PER COUNTRY

DRC: 55%

Zambia: 100%

Lesotho: 86%

Mozambique: 78%

MOZAMBIQUE DRC NAMIBIA SOUTH AFRICA

LESOTHO ZAMBIA ZIMBABWE

31 48 51

111

133

3251

113

133

3

South Africa: 100%

Zimbabwe: 100%

Namibia: 100%

EXPATS81 (3%)

% OF EXPATS Country 2014 2015 2016 2017 2018Mozambique 3% 3.5% 4% 4% 2%DRC 12% 12% 8% 7% 6%South Africa 0% 0% 0% 0% 0%Namibia 0% 0% 0% 0% 0%Zambia 0% 0% 2% 2% 1%Zimbabwe 0% 0% 0% 0% 0%Lesotho - - - - 1%

(3% expats across the group)

858

14972016

17162017

21462018

23772019

26812020

10652015

2014

Expats Locals Total981

693

326

1012

741

326

FEMALE STAFF23%

NATIONALS 2296 (97%)


Achieving world-class standards in what we do would be impossible without the ongoing commitment and dedication of all of our staff members. That’s why we ensure that everyone in the IFS family is encouraged to abide by our values, and receives the training and resources to fulfill their role to the best of their ability. We treat our staff well, so that they treat your staff well.

OUR PEOPLE

OUR HR STRATEGIC OBJECTIVE

KEY IFS VALUEOUR PEOPLE

To be the employer of choice where we retain talent through personal and professional growth, a total rewards perspective and inspirational leadership.

Our HR professionals have years of experience in recruiting and training our staff. We have a great track record of developing staff to become valuable assets to our organisation.

We aim to recruit 90% of our service staff in remote camps from local communities. Our comprehensive training provides the framework to ensure that all staff work to our high standards.

We invest in our people, recognising and developing talent wherever we find it.

We build our people, giving them the opportunity to grow, treating them with respect and fairly rewarding them for performance in a safe and caring work environment.


WHERE WE OPERATE We have an African footprint.

IFS has a presence in fourteen African countries and has experienced phenomenal growth since 2000. We attribute our success to our hands-on approach, our expert knowledge of Africa and our willingness to work tirelessly to provide our clients with solutions that go beyond their expectations.

DEMOCRATICREPUBLIC

CONGO

SOUTHAFRICA

MOZAMBIQUEMAURITIUS

ZAMBIA

NAMIBIA

ZIMBABWE

GHANA

LESOTHO


The underlying principle of all our CSI programmes is to make a significant and sustainable impact on the day-to-day lives in the communities in which we work, especially in the lives of children, their education and self-esteem.

We also conduct lifestyle programmes aimed at positively impacting the lives of our clients and our employees.


CSI & LOCAL CONTENT

We realise the importance of working with and growing the communities around all our projects.

We have built sustainable relationships over the years and our constant focus on CSI is one of the many things that differentiates IFS from any other facilities management company.

Working throughout Africa, often in remote rural regions, provides us with a unique opportunity to make a positive difference to the lives of the people we encounter. Apart from the obvious short-term benefits of job creation and employment training, we aim to create long-term and sustainable change in other important ways.

SMALL BUSINESS SUPPORTIFS camps need large quantities of fresh produce on a daily basis. Where possible, we invite small-scale producers to partner with us for mutual benefit. We have partnered with NGO organisations such as Eco-Livelihoods, which provides training on community gardening and sustainable farming. We source more than 90% of our fresh produce from local farmers. Over the years, we have encouraged these businesses to grow from subsistence farming to sustainable models that provide food security for the community and generate much-needed additional income from the sales of their produce.

INFRASTRUCTURE DEVELOPMENTWhen our remote camps have served their purpose, we repurpose the infrastructure and donate to local communities as a valuable resource. Camp structures have been converted into classrooms, clinics and libraries.

EDUCATIONEducation is one of the most important aspects of alleviating poverty and providing opportunities for rural communities to grow and develop. We have been privileged to have had the opportunity to assist in several projects that aim to provide support to schools.

COMMUNITY INVOLVEMENT AND UPLIFTMENTWe realise the importance of working with and growing the communities around all our projects. We have built sustainable relationships over the years and our constant focus on CSI is one of the many things that differentiates IFS from any other facilities management company.

NAMIBIA SCHOOLS PROJECTHaving a presence in remote locations gives us an opportunity to get to know the community and gain insights into their needs. In Namibia, we discovered that the school children had an urgent requirement for backpacks to carry books and supplies to and from school. It was a need that was not being met by any other organisation. We stepped in and supplied and distributed over 19 000 backpacks to scholars in need.

SETHANI VILLAGESethani is a community-based organisation working to empower the community and relieve orphan poverty in KwaNgcolosi, a semi-rural tribal area of KwaZulu-Natal, South Africa. HIV/AIDS has had a huge impact on communities and villages such as Sethani with the result that many children are living without their parents. Sethani works to keep the children within their local communities by providing support to them and their extended families.


LIFESTYLE FOCUSED

COMMUNICATIONS

THEME EVENTS

COMPETITIONS

SPORTS EVENTS

CAMP COOK-OFFS

HEALTH CAMPAIGNS

CELEBRATIONS

MEDIA

WE SEE LIFESTYLE AS PART OF OUR DNA AND WHO WE ARE.

Lifestyle is not only about events and special meals, but the attitude and atmosphere that we create on the camps we operate.

IFS offers on-site recreation activities and events. We have themed events, which are a fantastic way for staff to get together for a little downtime. Some of these include:

• Themed dinners, e.g. Hawaiian, Indonesian, Seafood, Indian, Pizza & Pasta, Mexican, Brazilian etc.

• St Patrick’s Day

• Chinese New Year

• Mandela Day

• Sports event screenings e.g FIFA World Cup

• Public holidays e.g. International Women's Day, Independence Day, Africa Day, Workers' Day

• Competitions e.g.potjie, darts and pool/billiards

• Holiday celebrations like Christmas and Diwali

“Lifestyle is a key focus at IFS — we strive to make camp life a ‘home’ away from home. An enjoyable place to be!” Chris Wells, IFS CEO


ON-SITE RECREATION ACTIVITIES AND EVENTS

TV ROOM AND DVD'S

IFS can supply televisions with satellite television access and DVD players. IFS can also supply a weekly programme of a variety of DVD movies to be shown.

GYMNASIUMIFS can provide and control the necessary equipment for a gymnasium facility, and control the access and types of activities within the gymnasium. The equipment shall be in accordance with the scope of work provided and shall include free weights, full body machines, exercise bikes, etc.

INDOOR RECREATION• Pool, table tennis and dart tournaments• Variety of board games such as Trivial Pursuit etc.• Movie evenings• Chess/Draughts/Backgammon• Library

IFS will promote social, cultural, educational, sport and entertainment events.

Programmes shall be in accordance with conditions that permit activities for all residents. IFS will establish a camp entertainment liaison/committee. They will supply, install and maintain recreation equipment necessary to fully equip the entertainment areas/centre.


OUR CLIENTS

IFS’s client base consists of market leaders investing in, and often pioneering the development of Africa.

The Executive Team believes that in order to provide a quality of service expected by top companies, a sophisticated and efficient logistics network with well-thought-through systems and controls are absolutely essential.

We deliver excellent services to our clients by clearly understanding their expectations and always striving to exceed them.

We know Africa, it’s in our blood.

We strive to keep clients for life by exceeding expectations — ALWAYS!



Hal

o M

edia

17/

01/2

020

REGIONAL OFFICES

HOLDING COMPANY International Facilities Services Mauritius Limited No. 48, Quartier du Baobab, Domaine de Labourdonnais, Mapou, Mauritius Phone: +230 266 7221

International Facilities Services South Africa (Pty) LtdSuite 102, Ridge 6, 20 Ncondo Place, Umhlanga Rocks, South Africa 4320Phone: +27 31 561 6111

IFS SA Operations (Pty) LtdSuite 102, Ridge 6, 20 Ncondo Place, Umhlanga Rocks, South Africa 4320Phone: +27 31 561 6111

International Facilities Services Mozambique, Lda.Phone: +258 21 486 604/608

International Facilities Services DRC SARLPhone: +243 81 057 1500

IFS Operations (Pty) LtdPhone: +264 61 302 587

IFS Ship Supplies and Trading (Pty) LtdPhone: +264 61 302 587

International Facilities Services Namibia (Pty) LtdPhone: +264 61 302 587

International Facilities Services Zimbabwe Operations (Private) LimitedPhone: +263 745 242/246

IFS Ghana Operations LimitedPhone: +233 30 273 7223

International Facilities Services Zambia Operations Limited Phone: +260 2 11 296011

International Facilities Services Lesotho (Pty) Ltd Phone: +266 687 86704

[email protected]

With an extensive African footprint, we are equipped to deliver quality services in remote areas.

@IFSAfrica

@IFSAfrica

@IFS Marketing

@IFSAfrica

Documents

Building Africa’s best facilities services group, together. · Mining Oil & Gas Power Generation Industrial & Construction REMOTE SERVICES Corporate Industrial Construction Educational