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Building a Strong Foundation: CommunicationsSECURE, INTEGRATE, TRANSFORM

Tom MazzonePrincipal Solution ArchitectTelecom Intelligent Network & Technology EvolutionLate 1800s - First Electromechanical SwitchLate 1960s - Software Controlled Switches2010+ - ConvergenceVoice/Data Wireless Broadband (LTE/WiMAX/WiFi) IT & Communications Ethernet & Home NetworksFixed/Mobile Seamless Integration Communications and Media/Entertainment Communications and Electric Power Utility1970s - Primarily Analog, Copper-based Networks for Voice Services1980s Fiber Optics, Digital Networks and Data Transmission1984 - US Govt breakup of AT&TIntelligent Network 800 Services, Custom Calling Features, Alternative BillingCustomized Voice Services and Service Creation Platform

In the Beginning: A Manually Connected Network (via local operator)1990s Internet, IP, Broadband, Wireless Telecommunications Act of 1996 - Deregulation and Competition Rise of the Internet Rapid Expansion of Wireless Voice Communications2000 - 3G Wireless Digital Wireless Voice Communications Wireless Data Transmission Mass Market Broadband SMB & Enterprise Data GrowthIncreasing Intelligence, Complexity, ValuePower Utility Smart Grid EvolutionEarly 1900s Local & Regional deployments set stage for industry models1940s - 1950s Growth and interconnectivity2010+ - Industry on Steeper Change CurveOperations Mechanization HappeningIntelligent edge devices evolving quickly Data explosion Communications options abound Security Awareness & Hardening Convergence of Communications and Electric Power Utility1960 Rural growth 1970s -1980s Modernization & Mechanization Oil Crises & Efficiency ConsciousnessPredictable modernization modelsSCADA mechanization

In the Beginning: Edison vs. Westinghouse1990s Business as Usual - Almost IT Growth Alternative Awareness2000 Industry Energized Regulatory changesIntelligence becomes a significant forceIncreasing Intelligence, Complexity, ValueSecure Efficient Communications Operations is the Intersecting Critical Success FactorCommunications Operations is a Intersecting Critical Success Factor What are we learning?Secure itNow!All of itMaintain the momentumIntegrate itData, data, everywhere!What can it telling us?What can we do with it?Communications will become a Critical Success FactorHolistic interoperable operations approach to optimizationLeads to mechanization & savings Transform itOn-going evolution Changing financial models & limiting economicsValue of legacy support systemsValue of emerging technologiesValue of transformation flexibility

Holistic Operations Transformation MethodologyStrong Smart Grid Security Approach

Smart Grid is an opportunity to plan top-down security approachNeed to factor in vendor security architecture (or lack thereof)Business factors, availability of standards, and technology maturity will also alter your approach

Example - AMI Wireless Security Model Integrating with T&DInteroperabilityRobust SecurityCommon Data ModelStandard & RequirementsIntegrated Operations ProcessesRest of the Enterprise

AMI Management NetworkAMI Home Area NetworkAMI APsAMI RelaysMesh Networks

Proprietary Wireless

Public Wireless

Field ServiceWireless & Wireline Networks

Other Enterprises

Operations Center

Potential VulnerabilitiesLoss of Control of Secure Functions (e.g., Remote Disconnect)Steal, Alter, Swap Smart Meter CredentialsCompromise Mesh Wireless NetworkRemotely alter metersTake Management Control over Access PointsPenetrate Back-end Networks from Field Components (also gain Internet access)New Ways to Commit FraudLoss of Privacy (visibility into electric usage)Immature and Vulnerable Software Release ManagementCompromise of AMI Management SystemsSupply Chain AttacksCreate a Meter BOT networkAnd integration with the rest of the business is accelerating7Efficient Operations & IT FrameworksIntegrating the Best of Converging ModelsService Design holistic foundation from ideation to definitionStandardsRequirements Functional & SecurityInteroperability functionality, Interfaces, Internal & External Enterprise Data Management, Common Data Models, Processes & Work CentersOperations Support Systems & Customer Information Systems (Account & Billing)Service Transition deploy it holisticallyProcurement Training Technology, Security, Service Operations allows interoperabilityNetwork Engineering, Design & ConstructionNetwork Configuration and Inventory ManagementEnterprise Data ManagementIP Security and Configuration ManagementContinuous Service Improvement Metrics Individual components, Holistic Enterprise, Security built-inHolistic Operations Transformation MethodologyTelecoms Operational Efficiency FrameworkYears of Trial & Error, what can we learn from it?

eTOM is being interleaved with ITILCommonly Deployed Operations Model for a Strong FoundationBuilding Strong Foundation - CommunicationsAMI, Smart Grid & IP Security integrate with T&DSmart Grid Equipment TestingNetwork Operations / NOC ProcessesCommunications Network & Technology Planning, Design & Integration

CentralizedNetworkInventoryManagementCRMERP/AssetManagementHolistic OperationalVisibility

Smart Grid Tx, Dx & Communications NetworkNetworkDiscovery & ReconciliationNetworkCommissioningFault MgmtPerf MgmtFault ManagementPerformance ManagementSCADADMSOMSNMSAMI...IP Security & Configuration ManagementSAP - MasterData ManagementCommon Language(Locations, Equipment)WorkforceAutomationReal-Time, Policy Based BillingAn Example of Efficient FoundationIntegrated Inventory Management

Bridges view of inside and outside plant, physical and logical facilitiesSingle federated view of resource status, capacity utilization, and customers/servicesProvides 'as-designed' and 'as-built' views of networks to provisioning Automated data reconciliation between network and inventoryAutomated equipment connect/disconnect Network EngineeringNetwork InventoryBuilding a Strong Transmission & Distribution Foundation - SummaryCommunications Network Operations:Secure it

Integrate it

Transform it

Holistic Operations Transformation Methodology