BUILD Workshop Intro Slides

8/12/2019 BUILD Workshop Intro Slides

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INTRODUCTIONWORKSHOP


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What is ENGAGE ?

It seeks to :

Enhance our global understanding of the issues facing frontline staff

Respond to the key issues using the best of existing goodpractice across the globe

And so ultimately lead to......Improvedbusiness

performance

Operators

Customer Facing Staff

Team Leaders

ENGAGE is a global OP initiative which focuses on our front-line

staff:

Best inClass

Employer 2


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ENGAGE Research

66 focus g roups

30 cou ntr ies

13 different languages

About 1,000 staff in dialog ue

Focus Groups conducted by

independent externalconsul tant

Feedback analysed and

responses ident i f ied by g lobal

Line & HR representat ives

OperatorsFront Line

TeamLeaders

Customer

Facing Staff

Who did we talkto? How / Where was theresearch conducted?JG 4-7 Team Leaders

across all functions

Refinery

Operators

Sales and CSC staff in

Retail and Commercial

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Responses to the findings

Change &

Prioritisation

Team Leader Role

and SkillsWork Life Balance

Frequent & Visible

Recognition

9 areas were considered in response to thesefindings.

Co-developed with front-line staff and extensively

tested with line management followed by piloting in field.

The following 4 areas were prioritised:

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Difficult to balancemanaging operational

tasks and managing people

No face to face timefor people management

Need help and supportto enhance people

management skills

Need role modelsin people management

What team leaders told us in the

research

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Warm up activity

In pairs / groups of 3:

Select a picture which you feel best represents

your experience of managing your team.

Be prepared to report back to the

group:

- why you chose the picture

- 3 words associated with that experience

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What is BUILD?

BUILD is a collection of practical tools to help you with thepeople management aspects of your role. It contains:

Easy to use, practical tools and techniques forpeople management tasks and activities

Immediate advice, training and ongoing

resources

Tailor-made support for your individual needs in

people management

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What is BUILD

A detailed summary of how BUILD works is

contained on page 4 of the Toolkit.

BUILD is a long-term process, designed to helpyou apply your learning on the job:

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What would you personally like toget out of BUILD? (wish list)

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What will happen today?

Overviewof BUILD programme, including: Competences

Evaluation tool

Development tools Prioritisethe competences that you will work on in depth

Practicethe evaluation process (team leader and line

manager)

Introducethe development tools

AgreeThe Deal on how you will make BUILD work for

you moving forward

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The People Management Competences

Sets out the people management skills and behavioursneeded to be an effective team leader

Created by

team

leaders and

their

managers

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Alignment with Leadership Framework

Whilst the BUILD people management competences

are purpose built for team leaders, they do align with

the Leadership Framework for Senior Leaders

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Evaluation Process - Introduction

Step 1 : Prioritise- Team Leaders prioritise 5 key competences to

work on

Step 2 : Evaluate- Team Leaders complete self evaluation for the

5 chosen competences

Step 3: Summarise and Decide

- Review meeting with line manager

- At the end of the review meeting complete the

development summary, choose

Learning Unit and start using Hot Tips 14


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Step 1: Prioritise

Individually:Use the cards to choose your top 5 priorities

It would be impossible to work effectively ondeveloping all 10 competences at once.

So you need to decide which ones to work on first.

In your groups:Discuss as a group and then agree your

individual prioritiesConsider both

current

business needs

and your

personaldevelopment

5 mins

15 mins

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Step 2: Evaluatehow it works

On the evaluation sheets for your chosencompetences:

Read the indicators

Think about how you have usually acted in therecent past

Rate yourself on the 1-5 scale for each indicator

Discuss and agree thisrating with your line manager

at the review meeting

Calculate the average ratingfor each area 16


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Step 3: Summarise and Decidehow it

works

At the review meeting, complete the DevelopmentSummary sheet together with your line manager :

enter your average rating

for each of your 5 chosencompetences

draw a graph to reflect an

overview (as shown here)

For each area fill in at least

2 strengths and 2

development areas

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PRACTICE Step 2 (Team Leaders)

Select one or two indicators (sub points) each

Think about how you have usually acted in the

recent past Rate yourself on the 1-5 scale for each indicator

Discuss the rating by asking open questions

e.g.Give me an example of where youve

demonstrated that behaviour. What did you do?

Individually:

In pairs:

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Read through the Line Manager guidelines for

the Review Meeting

Using one competence area, practice holding a

constructive dialogue with the other individual

where you hold a different perspective on theircompetence level.

In pairs:

PRACTICE Step 3 (Line Managers)

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Development OptionsLearning Programme

Each Unit has 3 stages:

Self-paced

Learning

Practice

Workshop

Learning

Resources

Access new skills in your existing work-

environment

4-8 weeks (depending on Unit), approx. 2 hours

per week

Learn new skills / techniques using a workbookand undertaking mini assignments

One day workshop

A safe environment to practice new techniques in

role-plays, case-studies and coaching groups

Ongoing resources for support

Local advice, coaching and support materials

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Using BUILD on an ongoing basis

Use as part of your normal personaldevelopment discussions

Re-evaluate after using Development Options

(guide: 2-3 months after practice workshop)

BUILD Awards (tailored locally)

BUILD is a key deliverable for Oil Products

going forward - please give us your feedback to

help us track progress

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The Deal

The Deal

Go to page 4 of the BUILD Toolkit and consider

the following questions:

What do I need to do? (either as a team leader

or a line manager)

What do I need others to do?

How will we review progress?

30 mins

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Next Steps

Complete your self-evaluation

Have a review meeting with your line manager

agree evaluation profile complete development summary

Agree your development options choices

Contact xxx if you have any queries

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Check-out

Think for a minute on the following questions:

In one sentence how would you describe your

reaction to today?

What one word best describes your hopes

going forward for BUILD? 1 min

If youre comfortable, share your thoughts with the

rest of the room in the group session

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Documents

BUILD Workshop Intro Slides