Budapest Metropolitan Police - Central Dispatching System

andIntervention Staffs of the Hungarian

National Police Headquarters

Duty Center of Budapest Metropolitan Police

-Call center(107, 112)

7 prs

-Duty Command

Center 6 persons

- Evaluator,

Analyser Unit

-Duty

Commander

Duty Command Center

Reasons:

- Societal expectations

- Enhancing response capabilities

Objectives:

- Increasing need for a response

- Faster reacting capability

- Harmonisation, coordination

- Reliable information for the

leaders

-Command of Duty

-Regional Command Center

-Regional Call Center

Duty command center system

Prior to the introduction of

the system:

After introducing the sysem

Emergency Call

Callcenter

District Center

Responding

patrol

Emergency call

Callcenter

District Center

Responding patrol

Intervention commander

communication

(telephone)

communication

(information center)

( 2,000,000 calls annually)

communication

(phone)

communication

(radio)

communication

(telephone)

communication

(radio)

communication

(radio)

Transfer:

-105

-104

-Other departments

Incoming info,

communication

Police stations Chiefs 107, 112

Put trough to the

Ambulance, Fire

Brigade

Put trough to

Pest County

Information

Emergency callcenter

1.

Emergency

call operator

2.

Emergency

call operator

3.

Emergency

call operator

4.

Emergency

call operator

5.

Emergency

call operator

6.

Emergency

call

operator

Central dispatching

director

1.

Intervention dispatcher

North-Buda region

2.

Intervention dispatcher

South-Buda region

3.

Intervention dispatcher

North-Pest region

4.

Intervention dispatcher

South-Pesti region

5.

Intervention dispatcher

Central region

Traffic

Enforcement

Response

Unit

Metro

Unit

2nd

district

Duty C

3rd district

Duty C

12th

district

Duty C

9th district

Duty C.

10th

district

Duty C

18th

district

Duty C

19th

district

Duty C

20th - 23rd

district

Duty C

21st

district

Duty C

Ist

district

Duty

center11th

district

Duty C

22nd

district

Duty C

Intervent

ionUnit

Forensics

Division

4th

district

Duty C.

14th

district

Duty C.

15th

dsitrict

Duty C

16th

district

Duty C

17th

district

Duty C.

Intervent

ion Unit

Forensics

Division

7th

district

Duty C

8th

district

Duty

Center13th

district

Duty C

5th

district

Duty C

6th

district

Duty C

Intervent

ion Unit

Forensics

Division

Intervent

ion Unit

Forensics

Division

Intervent

ion Unit

Forensics

Division

Response sheet ( BIA – sends )

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Response sheet ( BIA – receives )

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Technical systems

Displays, plasma tv wallGeographical information systems:

EDR

CCTV camera systems

Mobile command centers

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

CCTV cameras- nearly 900 fixed and rotational

surveillance cameras, owned by

municipalities

-160 traffic observing cameras

-Parliament CCTV system

-Control can be taken

over by duty centers

-Prevention

-Interruption

-Detection

-Evidence collection

Mobile command center (MCC)

- 3 MCCs and one vehicle for negotiation

- Mobile camera system with 12 mobile, rotational cameras

- Data forwarding to anywhere through HSDPA connection

(Police Administration Center, local command posts)

- Operated by Budapest Metropolitan Police Communications

and IT departement

Helicopter

Unified Digital Radio System

- 3500 radios in Budapest

-Dispatching station

-GPS tracking

Budapest Metropolitan Police (BMP) Criminal

Information Departement („watchers”)

-6 units of mobile operational cameras

-Data forwarding to anywhere through HSDPA

connection (Police Administration Center, local

command posts)

-Operated by BMP Criminal Investigation Dept.

Geographical information system (OZIRISZ)

- Displays devices with GPS tracker on the map

- Selective filtering and displaying (eg. devices of a particular unit)

- CCTV camera pictures displayed on map

- Zooming in or out

- Detailed maps with street names

- Military topographical maps

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Call traffic registration

- Number of calls to 112 emergency munber in 2009:

1,505,635

- Numbers of calls to emergency number 107 in 2009:

511,805

Sumary of incoming calls in 2009:

2,017,440

Summary of incoming calls between 1 June and 31 December

2009:

1,309,440

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

- Average duration of awaiting time of emergency numbers 107 and 112

between 1 June and 31 December 2009: 26 seconds

- Average call duration of emergency numbers 107 and 112 between 1 June

and 31 December 2009: 43 seconds.

- Average time of handling emergency calls is 43 seconds, which includes

recording data and – if necessary – providing help and information.

- The average awaiting time includes the 21 seconds compulsory

information text both in English and Hungarian languages when answering

the emergency calls.

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Measurements in numbers

Incoming calls

01 June – 31

December 2009

Number of response

sheets

01 June – 31 December

2009

Proportion of

response sheets

compared to

incoming calls

01 June – 31

December 2009

1,309,440 78,687 6,00%

The above figure of incoming calls includes the number of calls from

Pest county!

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Number of duty dispatches on national level

based on the single duty service module of

Netzsaru program operating since 2009

Between 01 January –

31 December 2009Number of duty

dispatches on a

national level:

Number of duty

dispatches in

Budapest:

264,067 69,040

The number of duty dispatches in Budapest form 26% of all

dispatches in Hungary.

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

The response time of duty services – on the

basis of police patrol dispatches – in

Budapest, based on the single duty service

module of Netzsaru programme operating

since 2009

51,9% out of the total number of dispatches take place at

Budapest, with a reaction time between 0 and 15 minutes.

Between 01

January – 31

December 2009

Total number

of dispatches

Number of

dispatches with

reaction time

between 0 and 5

minutes

Number of

dispatches with

reaction time

between 5 and

15 minutes

55,719 8,711 20,248

BUDAPEST METROPOLITAN POLICE DIVISION OF CENTRAL DUTY ADMINISTRATION

Complaints

The Division of Central Duty Administration of BMP received 37

complaints in 2009

Total number of

incoming calls

1 June 2009 – 31

December 2009

Complaints received Substantiated

complaints

1,309,440 37 2

Only 0,002% of the emergency calls resulted in complaints.

BUDAPEST RENDŐR-FŐKAPITÁNYSÁG KÖZPONTI ÜGYELETI FŐOSZTÁLY

Number of dispatches of the Division of

Forensics

Between 1 January and 31 December 2009

31,659

BUDAPEST RENDŐR-FŐKAPITÁNYSÁG KÖZPONTI ÜGYELETI FŐOSZTÁLY

Thank you for your attention!