DEVELOPING SERVICES BY CONSULTING YOUNG

PEOPLE

Becky Crang

Performance Review And Information Officer

BUCKS YOS AND VIEWPOINT

Why we use ViewpointHow we use ViewpointStrengths and weaknessesInformation collectedWider context of consulting service usersFuture developments

WHY WE USE VIEWPOINT

YJB Key Elements of Effective Practice

Inspection Report

“Feedback from service users, parents / carers and children and young people was

overwhelmingly positive”

Practitioner interest

HOW WE USE VIEWPOINT

YOT Service Quality questionnaire

End of every statutory intervention

Volunteers

Six monthly evaluation

STRENGTHS AND WEAKNESSES

Strengths:

User friendly Manipulation of data Anonymisation Identification of patterns

STRENGTHS AND WEAKNESSES

Weaknesses:

Use at end of interventionAttendanceLimitations of resourcesUse with older young peopleClients with multiple interventions

INFORMATION COLLECTEDand how this has been used to inform service development

Information relating to:The YOS and its environmentAttitudes to offendingEducation, training and employmentLeisure activitiesChanges

WIDER CONTEXT OF CONSULTING SERVICE USERS

Feedback forms for YOS programmes:

Final Warning modulesSpecialist group programmesParenting groups / one-to-oneVictim satisfactionPractitioner satisfaction YP involvement in interviews

FUTURE DEVELOPMENTS

Training of more volunteersExpansion of Viewpoint usageImprovement in technologyImprovement in overall approach

Questions?