BT Law Limited – Innovation in the Legal DepartmentArchana Makol

Who We Are

• The Legal Market is evolving • Offshoot of existing BT Legal team (BT Legal

team handles over 20,000 claims a year and brings in insurance revenue of £3.5m)

• Built to service own business with increased innovation, service, choice and value to customer.

• So ….If you do this well for yourself why not do it for others?

Purpose / Goal

Purpose: Redefining legal servicesGoal: Growing BT Law to deliver sustainable revenue growth

• Seamless, end to end claims management for the full life of the claim, including litigation and legal advisory services

• Full UK coverage – business to business service

• Brand and reputation protection

• Trusted partner – putting the customer at the heart of what we do

Brand E2E B2B

Our External Model

Clear relationship with BT

Subsidiary with Trading agreement

Managing compliance risk and conflict!

Secondment of resource with re-charge

Partner to other BT businesses

Flexible risk based pricing

Pricing Models

• Fixed price per claim

• Hourly rate

• Claimant commission

• Claim stages

• All you can eat

Why Do This At All?

• Move from a cost centre to profit centre• Creates opportunity to win B2B business• To support other BT bids • Licence brings positive external exposure • The upsides are potentially significant for our cost base and reputation

Questions?