BSO Recognition Awards 2013...SEPTEMBER 2013 BSO Recognition Awards 2013 Recognising Staff On Thursday September 26th BSO held its second annual Recognition Awards event at The MAC

Created by Customer Relations & Service Improvement

Inside this special

issue...

Recognition Awards Page 1

Improving Customer

Service Winner Page 2

Innovation Winner

Page2

Team Winner Page3

BSO Award for

Excellence Page 3

Outstanding Leadership

Award Page 4

Academic

Achievements Pages 4-7

Staff with 40+ Years

Service Pages 8-9

Nominations Pages 10-11

Thanks Page 12

S E P T E M B E R 2 0 1 3

BSO Recognition Awards 2013

Recognising Staff

On Thursday September 26th BSO held its second annual Recognition Awards event at The MAC in Belfast. Twenty-eight nominations had been received from across the whole organisation and at the event five awards were presented to staff members chosen by a panel made up of Glynis Henry (Chief Executive of NIPEC), Mark Bradley (Director of Corporate Services of NISCC) and Robin McClelland (non-executive Board member). The event began with the Chairman, Mr Coleman, presenting certificates of recognition to staff who had achieved an academic award within 2012/2013. Mr Coleman then invited Glynis Henry to speak who expressed her delight at the standard of application and the enthusiasm of BSO staff. Mr Coleman then went on to announce and present the winners within each category with a trophy and certificate. Finally Mr Coleman presented a token of gratitude to staff who have over forty years continuous service within HSCNI.


BSO Business Matters September 2013 Page 2

The ‘Improving Customer Service Award’ was presented to the HSC Leadership Centre’s Belfast Trust SLA Team. This team had been nominated by Katrina McMahon and Will Young for working to improve customer relationships and confidence and deliver above the customer’s expectation.

With the Belfast Trust SLA in decline the Interim Head of Centre, Katrina McMahon and Principal Consultant, William Young proposed to estab-lish:

A wrap around team Robust electronic performance

management arrangements Improved accessibility and re-

sponse times through named contacts

RAG status reports Commissioning framework

Improving Customer Service Winner

Innovation Winner

The ‘Innovation Award’ was presented to the NI Electronic Care Record Team. This team had been nominated by Karen Bailey for delivering a regional web-based portal system, hosted in BSO Regional Datacentres, which will give HSC professionals a single, secure overview of key clinical information about their patients or clients in order to aid better, faster, safer decision making and improve the quality and efficiency of the services provided throughout the HSC.

The information required by HSC professionals currently resides in many disparate, clinical information systems. The NIECR Project has brought together approximately 71 million pieces of data, including laboratory results, radiology reports, clinical documents, emergency department encounters, drugs and allergies, from over 30 clinical information systems to give the single best view of patient information.



The ‘Team Award’ was presented to the Accelerated Pharmacy Payments Project Implementation Team. This team had been nominated by Paula Sheils for successfully delivering a 30 day payment. This required the team to:

1. Develop a robust business case

2. Design an appropriate project structure, reporting and performance management arrangements and performance indicators

3. Conduct a feasibility study

4. Prepare a PID, a detailed Project Management Plan and Risk Register

5. Develop and lead various work streams to identify and implement changes to internal BSO processes

6. Identify and provide supporting tools.

7. Conduct a pilot study to inform how to progress implementation.

8. Attain significant stakeholder engagement.

9. Develop appropriate contingency arrangements.

10. Develop a robust post-implementation plan.

Team Winner

BSO Award for Excellence

The ‘Chairman’s Award for Excellence’ was presented to Emma Smyth. Emma was nominated by Paula Sheils. Emma Smyth is a member of staff within FPS Pharmaceutical Services who was diagnosed with cancer in October 2012. Emma has only been on sick leave for 41 out of 144 working

days.

Indeed, in giving her the brilliant “All-clear”, her consultant suggested that she might soon consider going back to work and was astounded to hear that she had attended work throughout her treatment.

Emma has played a full role in assisting FPS’ delivery of a 30-day payment for pharmacy contractors, and, in meeting the high standard of quality work required to deliver the 30-day payment, has been part of FPS’ achievement of the objective to embed excellence and innovation.



Outstanding Leadership Award

An Additional Award in Recognition of Outstanding Leadership was presented to Paula Sheils as nominated by BSO SMT for her work on the Accelerated Pharmacy Payment Project. 2013 has been a challenging year for BSO and staff have faced many changes. BSO is grateful to all staff for their patience and hard work throughout this time of transition and for continuing to achieve numerous successes during this time. This successful transition would not have been possible without direction and motivation from team leaders therefore it was agreed that as a once off, given the circumstances, an award for Outstanding Leadership should be given. Paula has worked tirelessly with her team to motivate and encourage them and ensure that the Accelerated Pharmacy Payment Project was a success.

2013 Academic Achievers

Amanda Strain achieved Qualified

Accountant status

Carl Moyne achieved a BSc Hons Degree

in Computer Science



Catherine Loughran achieved

Qualified Accountant status

Colin Morrison achieved a Diploma

in Purchasing and Supply

Deirdre Cunningham achieved a

PG Cert in Health Promotion and

Public Health

Joe McConnellogue achieved

PRINCE 2




Margaret Murray achieved an Ad-

vanced Diploma in Human Re-

source Development

Stephen Kearney achieved a

PGDip in Health Informatics

William Young achieved an

Advanced Diploma in Human

Resource Development

(Outstanding Achievement Award)



Karen Bailey achieved a CIPFA

certificate in Governance


Kim Moylan achieved a PG Cert

in Health Informatics

Lee-Ann McKay achieved an Msc

in Human Resource Management

The following employees achieved academic qualifications but were unable to attend the award ceremony:

Andy Cooke - Certified Information Systems Security

Professional (CISSP)

Ita Toner - Child Care and the Law

John O’ Grady - MPhil Masters of Philosophy

Teresa Pattas - PGDip in Human Resource Management

Tracey Adams—PGDIP in Human Resource Management



Staff with 40 or more years of service within HSCNI


Audrey Vennard

Margaret Sloan

Norma Magee



Staff with 40 or more years of service within HSCNI

Vincent Devine

Walter Anderson

Those with over 40 years service but were unable to attend the awards ceremony.

Brendan Maguire

Brian Donnelly

Hilary Coleman

James McKenna

Sheelagh McDonagh



Nominations

Improving Customer Service Award

Barbara Orr

Customer Experience Workshop Team

Emma Smyth

HSC Leadership Centre’s Belfast Trust SLA Team

eEMS Team, ITS

Philip McClean

Nominations for the BSO Recognition Awards 2013 were:

Innovation Award

Catherine Rice

Clinical Education Centre’s Mental Health and Learning Disability Team

Janine Watterson and Damien Gibson

Keith Harper and Thomas Wright

NI Electronic Care Record Project Team


Team Award

Accelerated Pharmacy Payments Project Implementation Team

BSTP BSO and Regional Organisations Project Team

Customer Experience Workshop Team

EMM Team, Altnagelvin

EMM Team, SWAH

Finance Payments Team

GP Unit Pensions Team

HSC Leadership Centre Coaching Team

Hyponatraemia Team

ITS Corporate Services Team

Laboratory Support Team

Legal Payments Team

NI Electronic Care Record Project Team

PaLS Fresh Food Sourcing Team

Pharmaceutical Admin Team

RVH Sourcing and Operations Team

Clinical Education Centre’s Senior Management Team

Nominations



Thanks


Many thanks to all those who made this event possible, that is:

The Chairman, Mr. Coleman, for hosting the awards ;

The shortlisting and deciding panel ;

Glynis Henry (Chief Executive of NIPEC);

Mark Bradley (Director of Corporate Services of NISCC);

Robin McClelland (non-executive Board member).

The caterers at The MAC Belfast

The photographer, Peter O’Hara;

Those who organised the event; Amanda Mills; and Joy Hollywood;

And special thanks to BSO staff for showing great enthusiasm in applying.

Documents

BSO Recognition Awards 2013...SEPTEMBER 2013 BSO Recognition Awards 2013 Recognising Staff On Thursday September 26th BSO held its second annual Recognition Awards event at The MAC