BSBCMN205A Use Business Technology

Session 1

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Select and Use Technology

Types of computer equipmentLaptopsPCsIpod e.g

Touch/IphoneDigital CamerasModemsUSB Keys

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Screens

Hard drives

Printers

Scanners

Back-up systems

3

Word processing packages Email

Spread sheet packages

Accounting packages

Database packages

Presentation packages

Internet

Inventory

Property Management Systems (Front Office)

Training

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• Operational Information Systems (OIS)

• Management Information Systems (MIS)

• Decision Support System (DSS)

• Executive Support System (ESS)

• Expert System

• Office Information System (OIS)

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Accounting

Payroll

Stock control

Inventory

Customer loyalty systems

Human Resource Management

6

Energy/Security/Fire

Leisure and Entertainment

Communication

Training

Property Management System (PMS)

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The process of computerisation of the establishment is going to be expensive in terms of both money and time.

Most businesses will need a combination of industry software for the specialist information sub systems and some general software such as spreadsheets; word processing and communication programs. The general packages can be found in general computer stores.

However the software that is a little more specialised will take a little more effort to locate.

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The following can be used as a starting point.

• Internet - ie www.ehotelier.com/www.micros.com

• Shows and Exhibitions

• Trade magazines

• Consultants

• Colleagues in the industry

• Yellow Pages

• Industry bodies

• Other suppliers

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1. Reports

2. Operating system

3. Interface

4. User friendliness

5. Industry standard

6. Speed

7. The software company size

8. Support

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9. Help systems

10. Training Sources

11. Local conditions

12. Robustness

13. Do the programs communicate

14. Other user’s comments are useful

15. Special Interest Groups (SIG)

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In some cases an off-the-shelf solution is not possible. This may be because the information or operational needs are unique, the scope of the program is unique, or the establishment requires a one program solution to suit a variety of information sub systems. It is therefore necessary to hire a developer or programmer to write the software that will collect the data and produce the necessary information.

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The best starting point is the current information system. If the business is new then the task becomes a little more complicated. The current reports provide a good starting point. What are the good points and what are the bad points about the current reports?

Are there any new reports required?

Are all reports used?

Where is the data collected in the current system?

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• Accuracy of information

• Decentralised data entry

• Reduced operational costs

• Improved presentation of information

• Expanded range of services

• Improved communication system

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• Set up costs

• Maintenance costs

• Training and re-training

• System monitor and control

Few Operating SystemsVISTAWindows XPUnixLinuxMac OS XPalm OSWindows CE

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ActivityResearch a few different brands of computer

equipment (refer to slide 2). List the features and prices for each.

Take the printout and keep it for the project.

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Basics kinds of computers A computer is a programmable machine (or more

precisely, a programmable sequential state machine). There are two basic kinds of computers: analog and digital.

Analog computers are analog devices.. An analog computer can represent fractional or irrational values exactly, with no round-off. Analog computers are almost never used outside of experimental settings.

Digital computer is a programmable clocked sequential state machine. A digital computer uses discrete states.

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MemoryMain storage is also called memory or

internal memory (to distinguish from external memory, such as hard drives).

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RAMRandom Access Memory, and is the basic

kind of internal memory. RAM is called “random access” because the processor or computer can access any location in memory

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ROM Read Only Memory (it is also random access,

but only for reads). ROM is typically used to store things that will never change for the life of the computer, such as low level portions of an operating system.

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