Bruce King Business/IT Product, Program & Solutions Manager

Business/IT Management Biography Relationship manager that leads teams/stakeholders/clients, works within the teams & works

with individual team members to optimize performance, productivity, creativity, quality and success

Program/Project management of teams consisting of legal, product owners, 3rd parties, clients, purchasing, UI/UX designers, developers, engineers, architects, marketing & customer communications, etc.

Program & project management of next generation Verizon Media Services (FIOS) internet & video offers including mobile video, Set-Top Box, customer offer & support website content

Solutions Manager with extensive skills & experience in program leadership, program governance, process scoping, integration planning and definition of impacted functions

Cross-functional team roles & responsibilities definitions including the client & 3 rd party functions

Program & project management of a website / portal digital experience including focus on customer, client or employee ease of use, self-help and order placement

Proven owner & end-to-end life cycle manager of telecom wireline enterprise and consumer products/service offers including WAN, IP, Wi-Fi and Cloud Storage

Program management of product offer conceptualization, business case development & funding, business requirements, product development, testing and launch that are aligned with organization and system functionalities following SDLC, Waterfall, “Blended” and Agile methodologies

Program manager of Verizon On-Line asset transition of 20 + states of systems, services & customers that performed with minimal supervision from VP/Director management

Program/Project management of initiative tracking, team reporting, issue tracking, dependency tracking, timeline tracking, budget tracking, and frequent executive updates of complex aspects in straight forward terms

Program/Project manager that creatively solves cross-functional and client issues within the team and minimizes escalation

Broad knowledge of the telecommunications wireline and internet industries as these markets evolve into increased device access, content source and network delivery.

Pro-active leader of cross-functional organizations, communications, team building, roles & responsibility definition, tracking, reporting, delivery & team productivity

Very good at assessing situations, reading people, mentoring people & asking questions to define impacts, issues & actions

Roles, Responsibilities & Organizations Lifecycle Product Manager for Wide Area Network product in Business/Consumer Marketing Technology assessment, service conceptualization, service prototyping & demo in

Technology Management Program management of Verizon On-Line asset divestitures in Mergers, Acquisitions &

Divestiture Org. Program, Project & Release Management of next generation of FIOS in Product

Development Org. Project management for AT&T Digital Experience applications in the IT organization Program management for AT&T legacy ordering & provisioning applications in Tech

Development Finance

8116 Biscayne Ct., North Richland Hills, TX 76182 (C) 817-975-0707 king.bruce@verizon.net

Product, Program & Project manager for initiatives involving 3rd parties for development or asset transition including vendor selection, contract negotiations and performance management

Areas of Expertise for Driving Business Transformation:Executive Communications, Initiative Definition & Scope, Solution Development, Business Requirements & Scenario Definition, Cross-Functional Leadership, Program Management, Analytical Skills, Organized Facilitator, Process Definition, Process Improvement, Process Implementation, Process Monitoring, Network Technology Evolution, ATM/T1/T3 network service offers, Value Added Web Services, Premise Hardware & Software, Internet Services, Order & Provisioning Systems, Digital User Interface / Portal Development, Software Application Development, Application Consolidation, Fallout/Issue Resolution, Program Reporting, Process Management, Change Management, Release Management, Software Implementation

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AT&T Technology Development Finance Program Management of application consolidation/reduction associated with customer

service order and telephone number management – 15 impacted applications covering 12 states

Verizon Corporate Development Program Management of Verizon Online transition of CA, TX & FL to Frontier - 6+ mil

customers

AT&T IT Agile Application Project Manager (APM) for Digital Experience Technology Services for

MyAT&T Self-Support – 3 Applications

Verizon Product/Portfolio Management Project Management for Verizon Media Services software for the FIOS offering – 6+ mil

customers Program Management of VOL transition of 14 states to Frontier – 1.5 mil customers Program Management of VOL transition of ME, VT & NH to FairPoint – 500K customers Program Management of Call Center network from AT&T Megacom to MCI – 20+ centers &

500+ T1’s Product Manager of TDM, ATM & Channel Bank CPE - $3+ mil annual revenue Manager of Network Technology assessment, trending and projections across Product

Management – Annual Technology & Market Trends projection summary of Executives & Product Mgt.

Verizon IT Program/Project Management Project Management for financial applications for Frontier transition – 20+ system

applications

Verizon Technology Organization Group Manager of Technology & Service Concept prototype labs & demo centers –

Conceived, Developed and Prototyped 50 + Home & Business Service Concepts Internet of Things (IoT)

Leadership Profile: Passion, honesty, responsibility, accountability, persuasiveness, perceptiveness & energy

8116 Biscayne Ct., North Richland Hills, TX 76182 (C) 817-975-0707 king.bruce@verizon.net

Driving change thru cross-functional & organization planning, communications & team building

Organization and documentation to drive project tracking, issue identification and resolution Solutions conceptualization, definition, management & delivery Action minded person who thrives on challenging projects. Capable of seeing both the “big picture” and the details enabling the ability to ask the right

questions Able to develop recommendations for difficult problems where little information is available. Direct and plain spoken, able to relate complex thoughts to all audience types and cultures.

Professional Experience:

Technology Development Senior Program Manager – TEKsystems for AT&T May 2016 – Nov 2016Application Project Manager/ Solutions Manager – Calance for AT&T IT February 2015 – April 2015Project Management of transition of legacy product set ordering systems to U-verse/DTV suite of

apps Transition mgt. of E2E ordering applications & interfaces to other applications for net cost

reductionRequirements definition, architectural reviews, application impact assessment, solution definitionAssembled a team of architects & engineers to define the current application & target

architecture Conducted analysis of each application and developed alternatives for revising and enhancing

some applications that would allow for the reduction/elimination of other applications = 21 applications reduced to 15 which resulted in a projected $4+ mil in development and on-going maintenance

SDLC/Waterfall/Agile project management of the development and release of applications for U-Verse & Wireless E911 & customer notices including scrum sessions, requirements, use cases and user stories

Business Program/Project Manager – Newt Global for Verizon Corporate May 2015 – April 2016 Led the divestiture & transition of Verizon Online Email & Value Added Services (VAS) Defined transition strategy, elements, owners, options, paths & technical cutover plan Managed multiple sub-teams for the transition of product offers and data extracts Conducted 3-way negotiations with 10+ third party vendors with Vz and Frontier to determine

if the services would be transferred with the current vendor or replaced with a new vendor/platform

Project Manager/ Solutions Manager – InfoVision for Verizon PMO Dec 2011 – Dec 2014

Project Manager for all Verizon Media Services (VMS) releases for the new FIOS CPE User Portal

SDLC Release Project Manager for AVMS Auto-Provisioning, Mobility, DLNA, UPnP DM2, Target Advertising

Project Manager for Product Backlog for FIOS development using Confluence & Clarity for reporting

Teamed with Legal and IT to define and implement 3rd party Statement of Work for the development and delivery of selected hardware and software

Release Project Manager - Aricent Group for Verizon IT December 2010 – August 2011

8116 Biscayne Ct., North Richland Hills, TX 76182 (C) 817-975-0707 king.bruce@verizon.net

Managed the delivery of system releases from Vz to Frontier based on a 1 year maintenance contract

SDLC release management & documentation for 20+ system applications transitioning to Frontier

Developed documentation standards & led applications developers in efficient delivery of 30+ releases

Program Manager – TransSynergy Group for Verizon PMO December 2004 – September 2010

Engagement with VP level business& legal to define asset strategies & tactics for separations Creation of PMO including processes for centralized management & cross-functional reporting Program governance including financial budget development, LOE, cost tracking & reporting Program Management of 12+ project teams including legal, operations, marketing, IT, billing,

etc. Management of Internet/Web Portal migration, data extracts, customer accounts data

transition PMO status development & reporting to senior level Business & IT for approval & review of

issues Delivered all asset & network transitions on schedule and under budget (18 states & $1 mil -

$22 mil)

Education:Bachelor of Science in Business Administration (Personnel Mgt. & Computer Sciences), Southern Illinois University Certifications/Training/Working Knowledge:SharePoint, JIRA, Confluence, Clarity, Waterfall, Blended, Agile, SDLC, Microsoft Office, CPNI, Requirements Engineering Fundamentals, IT Governance, Cost Management, Risk Management, Supplier Management, Do It Right QA, Program & Project Management Roles & Responsibilities, Financial Assessment, Business Case Development, Executive Reporting.Awards:Verizon Corporate Excellence Award for Large Team Leadership 2006 (Top 5% Team Performance)CPE Product Manager of the Year 1990-1994Industry Focus:Telecom, WAN, Portals/ISP’s, Web Services, Home Automation, Managed Services, Mobility, Customer Premise Equipment, User Applications, Content Delivery, Website Content, Order Websites, Self-Help Websites, Provisioning Apps.

8116 Biscayne Ct., North Richland Hills, TX 76182 (C) 817-975-0707 king.bruce@verizon.net