Brittany JonesCell: (214) 579-4504 - brittany75228@yahoo.com

Executive SummaryResults-focused management professional offering over 10 years of progressive leadership experience. I want to obtaina position where I can maximize my multilayered of management skills, quality assurance, program development, trainingexperience, customer service, and a successful track record in the management field. Cultivates a company culture inwhich staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drives

company growth. I have skills in customer service, management, internal & external best practices, andrecommend/implement recommendations, formulate needs assessment, program designs (training courses), evaluation,

reporting of employee learning requirements as it relates to return on investment, as well as project managementskills to achieve project goals within scope, time and budget constraints.

Core QualificationsOperations management Skilled negotiatorStaff development Supervision and trainingInventory control Sound judgment Time Management Computer-savvyVendor Partnerships Calm under pressureCross-functional team management Complex problem solvingStaff training New Business Development Sales Multimillion-dollar P&L ManagementTeam Building Multi-unit Operation ManagementAdministrative Skills Account Management

Professional ExperienceGeneral ManagerFebruary 2016 to CurrentTitleMax － Tempe, Arizona

Sets expectations for high performance and holds team accountable for the results while still balancingcompliance with required policies and proceduresEnsures audits are thorough and sufficient to address any identified issuesCollaborate on recruitment efforts for position openings, interview, and hire qualified candidates for the CustomerService Representative positionPrepare and analyze company reports and communicate information as necessary to various levels ofmanagementIncrease store profitability through customer relationship development, community involvement, marketing,soliciting new business sources, employee training and managing all store operating expensesMaintain atmosphere of compliance by managing all store operations to ensure that, among other things, salestransactions, customer payments and collection activities are properly performed in accordance with theCompany's operating procedures and applicable laws

During my first month out of training I took over a broken store and raised sales over 30% of last year’sperformance.Assistant Store ManagerNovember 2014 to February 2016CVS Pharmacy － Mesa, Arizona

Overall store management, supervision, and policy implementationSales and inventory management Employee staffing, training, and developmentFinancial managementCustomer service leadershipServed as mentor to junior team membersManaged team of 10 of professionalsIncreased profits through customer service

Assistant Store ManagerMay 2013 to November 2014Fry's Food － Mesa, Arizona

Develop and implement plans for achieving departmental objectives and business plansFollows through on sales plans in full support of division merchandising programsPlan and carries out in-store promotions and interdepartmental tie-ins to maximize sales and create a sellingatmosphereEstablishes and maintains effective inventory control methods in all departmentsControls ordering, avoids overstocks, effective pricing of merchandise Ensures freshness of product by closely adhering to rotation and dating policySchedules and organizes work force consistent with store sales and union contractControls departmental expenses such as wages, utilities, wrapping supplies, etc.Assist in the selection, indoctrination, training and development of departmental personnel, utilizing divisiontraining programsPlans and conducts weekly meetings with departmental personnel Supervises Sanitation Program in compliance with division standardsAdministers safety and fire prevention programs as directed by division of Loss Prevention DepartmentIs familiar with and works within framework of labor contracts in storesKeeps Store Manager informed of all activities within own area of responsibilityInstructs in the proper use of store equipment to ensure safety standards are accomplished Works closely with department heads, keeping them informed of matters, which affect them and theirperformance, both individually and departmentally

Assistant Branch ManagerDecember 2008 to November 2013First Convenience Bank － Dallas, Texas

Customer serviceCash handlingSupervised teller lineMaking sales goalsAssisting customers with loan paperworkSupervise 10 employeesSchedulingCoachingMotivatingConducting meetings and organizing promotionsManaging interview scheduling process from beginning to end with candidatesInvolvement with the new hire process ensuring all paperwork was submitted and training was completeWorking with multiple people at one timeMaintaining the integrity of the employees and customer files Conducting surprise audits for my branch andother branches in my districtDevelop new hire/employees sales approach

I made top seller and set a new record in my first month with the bank. I received many award as topperformer, Branch of excellence, and Branch of the year. In September of 2011 was selected to transfer toArizona to open the Arizona and New Mexico market for the company. Human Resource ManagerAugust 2008 to December 2011Kids Are Us － Dallas, Texas

Recording income and expenses, payroll, using QuickBooks, and data entry, employee files, payroll, and clericaltasksContribute to the business strategy by helping business leaders to identify, prioritize, and build organizationalcapabilities, behaviors, structures and processesMaintain a focus for self, team and customer base on continuous, ongoing learning that will enhance skill set andgrowth opportunitiesCoach market/facility leadership on associate issues, define appropriate steps to adhere to company policy, and

ensure the fair and equitable administration of company practicesSupport and lead the execution of policies, programs, and standard operating procedures to ensure associateneeds are being met through quantifiable practices to include positive associate relations, compensationapplication models, validation of goal setting, career development, and cross-trainingValidate compliance with all legal requirements and government reporting regulations related to the employmentof associates including OSHA, EEO, ERISA, FLSA guidelines, AAP, Harassment and Discrimination, and otherapplicable federal and state requirementsCoach and assist market/facility leaders to lead through and facilitate organizational changeDemonstrate working knowledge of the organizations change management process and exhibit leadership inestablishing structured methodologies that support such HR initiatives by coaching to address resistance,motivation, building of morale and improvement of performanceAssist market/facility Human Resources team in accomplishing Human Resources scorecard metrics byleveraging various measurement tools designed to evaluate successes and identify opportunities to furtherenhance associate engagement levels

EducationBachelor of Science: Human Resource Management, 2013DeVry University － Irving, Texas, USA4.0 GPADean's List

Associate of Applied Science: Business Administration, 2010Remington College － Dallas, Texas, USA4.0 GPAOutstanding Graduate of my ClassDean's List

AffiliationsLeadership Development Program

Young Lives