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West Country ConferenceBRISTOL | 16 MAY 2018
Follow us on twitter@PropertymarkUK@naea_uk@arla_uk
Sponsored by
WHY BECOME A MEMBER?• NAEA Propertymark and ARLA Propertymark logos reinforce credibility, professionalism and experience
• Quality, specialist legal advice when you need it
• RegionalMeetingsandMasterclasses keepyouaheadofthecompetition
• Discountsonexperttrainingandeducation
• Ensure consumers searching for independent advicefindyouthroughNAEAPropertymark andARLAPropertymarkfind-an-agent
• Staycompliantwithupdatesvianewsletters, fact sheets, Property Professional magazine and the websites
• Ensurethatnationalandregionalgovernments are listening to your voice
• Avoid trading standards complaints with Primary Authority
• PropertymarkQualificationsdiscounted work books
Go to naea.co.uk/join or arla.co.uk/join for moreinformation.
PROGRAMME
CONTINUING PROFESSIONAL DEVELOPMENT (CPD)
Members,don’tforgettologyourattendanceasCPD.All members are required to undertake and log at least 12hours’CPDactivityperyear.Thiseventwillcountas7hours towards your total.
arla.co.uk/members/CPD | naea.co.uk/members/CPD
9:30
9:35
10:45
9:45
10:15
11:30
12:10
11:15
Welcome
SavaAustin Baggett
Data LoftRory Black
Leaseholds Louie Burns
Syrian Resettlement Scheme Anne James
Raising StandardsJane Erskine
Customer ConflictPropertyagentswillexperienceconflictwith customers. It is inevitable and can be
dauntingbutwithaneffectiveplanofactionandtherightmind-setitwillbelessdraining.Paul Jager
Break | Exhibition viewing
12:30
8:45
Lunch
Networking
MORNING
13:30
14:45
14:15
Break | Exhibition viewing
16:30 Close
AFTER LUNCH
The future is bright but is it purple? Tim Wakelin
General Data Protection Regulation All you need to know to stay compliant. Duncan Hall
15:00 Choose your session...
Tenant Fees BillAnalysis,
likelytimescalesforimplementationandan update on ARLA Propertymark’s lobbying work on the ban. David Cox
Anti-Money LaunderingCompliance
with the Fourth Money LaunderingDirectiveisabsolutelycriticalifcompanies are to avoid heftyfines,thissessionwillcovertheessentialstepsneeded to be taken. Jerry Walters
LETTINGS
SALES
ARLA Propertymark Overview Sarah Davies
Legal update David Cox
NAEA Propertymark Overview Mark Bentley
Exchange secretsTony Piccirillo
David Cox, ARLA PropertymarkDavid joined ARLA Propertymark, in 2014 bringing a sharply focused policy and stakeholder engagementperspective.Davidhas worked alongside a diverse boardofexperiencedpractitionersfrom across the industry to campaign for mandatory
regulationofthelettingsindustry,ClientMoneyProtectionand to raise professional standards.
MEET THE SPEAKERS
Duncan Hall, Millbridge Systems Cyber SecurityDuncan has been designing andimplementinginnovativeinformationmanagementsystems for several years. With theexponentialgrowthincyber-crimeandtheimminentintroductionoftheGeneralData
ProtectionRegulationsDuncanhasbeenhelpingorganisationsunderstand the steps they should take to protect themselves.
Jane Erskine, The Property Ombudsman (TPO)JanestartedworkingatTPOasaCaseOfficerandnow,asDeputyOmbudsman,sheleadsateamof 30 Adjudicators and Dispute ResolutionAdvisorsinprovidingafairresolutiontoallTPOcases.TPOalsocontributestowards
establishingbestpracticeandhighlightingsignificantissueswithin the industry through their case summarys.
Paul Jager, MOLPaul became an estate agent in 1985 and later owned a successful estate agents in London for14years.HejoinedMOLin2004andwassoonafterpromotedto Head of the Property Division with responsibility for property training and the development of
workbooksthatsupportPropertymarkQualifications.
Tony Piccirillo, AVRilloThree-timewinneroftheSundayTimesIndividualConveyanceroftheYearTonyishighlyregardedasoneofthemostinnovativelawyersinhisfield.Aformerestateagentwho now has over 22 years’ experience in property including 16yearsco-runningAVRilloconveyancing solicitors.
Louie Burns, Leasehold SolutionsLouie is the Managing Director ofLeaseholdSolutions,oneofthe largest companies of its kind carries out thousands of lease extensions and freehold acquisitionseveryyear,workingexclusively for leaseholders. Well known for his campaigning work
on behalf of leaseholders, Louie frequently speaks in front of leaseholdersandwritesaboutissuesthataffectthem.
Jerry Walters, Financial Crime ServicesWith over twenty years of experience, Jerry has successfullyinvestigatedandledtheprosecutionofseriousand complex fraud and money laundering cases. He has an insight intohowrealestateisutilisedasa
means of laundering criminal proceeds and the risks faced by property agents.
Rory Black, DataloftRoryisadirectoratDataloft,a leading property market intelligence company. He uses his extensivemarketingexperienceinconjunctionwithDataloft’steamof top property analysts to create powerful market intelligence: helping agents prove that they are the local experts in their area.
Tim Wakelin With over 25 years experience workinginestateagency,lettings,insuranceandtrainingTimnowhelps companies manage risk, generate income and develop and grow their market share. He speaks regularly at conferences around theUKandhaswrittenarticleson,
risk management, inventories, tenant referencing, training and motivationforvariouspublications.
Austin Baggett, SavaAustinisthemanagingdirectorofSava and is a chartered engineer, surveyorandfellowofRICS.Hehasspent28yearspromotingstandards within the built environment and is passionate aboutcreatingnewopportunitiesfor people to join the surveying profession.
Mark Bentley, NAEA PropertymarkMark is President Elect for NAEA Propertymark. He is an adviser to the Midlands Agency of the Bank of England, a HS2 Property Specialistandisofteninterviewedon radio and television. Mark’s day job is running his company’s exclusive and rural homes
department overseeing the sale of Midland’s property in the £600,000 to £3,000,000 price range.
Anne James, Refugees for Bristol City CouncilAnne is leading on a programme to resettle400vulnerablerefugeesfromtheSyrianconflictinBristoland is the strategic lead to improve support for asylum seekers and refugees in the city. She has worked extensively in Birmingham
andBristolforover20yearsinthefieldsofanti-discriminationandpromotingequalityofopportunities.
New courses and more dates than ever before.arla.co.uk/training-qualifications | naea.co.uk/training-qualifications
TRAINING COURSES 2018
Book Now
THE EXHIBITORS
GoodlordisarentaltransactionplatformbuiltbyagentsforUKlettingagents, and the only company that specialisesinservingandreinventingthelettingsmarket.Ourplatformstandardises and streamlines the lettingsprocess,enablingagentstosavetimeandspendwhileprovidingbetter,fairer service to end users.
0203 198 2060 | [email protected]
Since1908Olivettihasbuiltandmaintainedareputationasoneofthe world’s leading players in the InformationTechnologymarketplace.With over 100 years of experience in researchandinnovationandastrongcommercial presence around the world, Olivetti’sdigitalsolutionsstillcombinesperformancewithexceptionalqualityand unsurpassed reliability.
01933 420 565 | olivetti.com
ZPGofferaone-stopshopforpropertyprofessionals, with a diverse range of brandsincludingZoopla,PrimeLocation,SmartNewHomes, AdReach, Ravensworth,TechnicWeb,Alto,Jupix,Expert Agent, PropertyFile, MoveIt, Hometrack, uSwitch and money.co.uk.
Helpingyoumarketyourproperties,manageyourbusinessefficiently,enhanceyourserviceofferingandmaximiserevenueopportunitiesatdifferentstagesoftheconsumerjourneywiththeirmarketing,software,dataandcomparisonsolutions.
0203 544 1000 | [email protected]
MOLisaleadingproviderofqualificationsforthepropertysector, working in partnership with Propertymark and other industry experts to develop a range of property qualificationsincludingresidentialpropertysales,letting,commercialandauctioneering.
OurdistancelearningcoursesaredesignedtoeffectivelyprepareyouforthePropertymarkqualificationexams.Whatever your area of interest in property,MOLhavethequalificationsyou need.
0845 203 2103 | [email protected]
PayPropisanautomatedtransactionalplatformforthepropertymanagementindustry that is both easier to use and morepowerfulthanexistingsolutionsofferedbybanksandtraditionalsoftwarevendors.
020 3740 7614 | uk.payprop.com
OneDomeisapropertytechnologyspecialist whose vision is to seamlessly connect consumers to the property market with one click.
We aim to empower property professionalswithsuperiorsoftwaresolutionsandmakeconsumerinteractionssimpleandeasy.
020 3868 6262 | [email protected]
Vouchwillsupplyafulltenantreference(creditchecks,affordability,landlordreferences, employer references, right to rent documents and ID). Everything you need to recommend your tenant.
Vouchwillhandleallyourutilityswitchesand sell services to your tenants; paying all the commission back to you.
0330 333 7272 | [email protected]
SDLAuctionsisoneoftheUK’smostsuccessfulauctionnetworks,selling1,450 lots and raised in excess of £165m ofpropertyin2017.
We work with a large number of Estate Agentstohelpthembringauctionstomoresellersandbuyers.TherearemanybenefitstojoiningourPartnerprogramme to include 2% or a minimum of£2,500plusVatpersale,0%salescommissionoption,getpaidwithin7days of SDL receiving payment and staffincentives.
0345 222 0197 | [email protected]
Wehelporganisationsmakethemostoftheirpeoplefromattractingcandidatestopromotion.Wedothisinfourkeyareas: Benchmark, recruit, develop and retain.
Supported by our Psychometric System and our Professional Development Portfolio.Wewantyoutofindtherightpeople and reduce employee turnover, savetimeandmoney!
0845 456 4000 | [email protected]
TonyandAngeloPiccirillowereestateagents who got so fed up with solicitors delayingtheirpipelineandcuttingtheirprofitthattheystartedAVRillo,nowtheworld’s most awarded conveyancing solicitors.
EstateagentsuseAVRillotoincreasetheirprofitsby20%.Asanexample,an agent with a £350,000 turnover ismakinganadditional£98,000withAVRillo.Theydothisbyreducingthenationalfallthroughratefrom37%toa record 9% low.
0208 370 3877 | [email protected]
Savaoffersindustryrecognisedqualificationsforthosewithambitionsintheresidentialsurveyingindustry.
TheDiplomainResidentialSurveyingandValuationistheonlyvocationalroute available with direct entry toRICS.YoucanqualifyasaRICSResidentialSurveyorwith18-24monthsofpart-timetraining.
01908 672 787 | sava.co.uk
Discover our Rental Inventory App, the one and only tool for performing routineinspections.Createprofessionalinspectionreportsinaflash!Beitmove in’s and out’s, inventory checks, renovationchecks,orroutinecheck-ups,Chappshasgotwhatyouneed!
A powerful property management tool forpropertymanagers,lettingagentsandthelike!
DownloadtheApptodayonyouriOSorAndroidtablet.DiscovertheChappsRental Inventory App today and from now on work smart, fast and accurate.
[email protected] | chapps.com
Thank you to our sponsor Sava
Savaoffersindustryrecognisedqualificationsforthosewithambitionsintheresidentialsurveyingindustry.
TheDiplomainResidentialSurveyingandValuationistheonlyvocationalrouteavailablewithdirectentrytoRICS.YoucanqualifyasaRICSResidentialSurveyorwith18-24monthsofpart-timetraining.
sava.co.uk
