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GuideVision provides world-class consulting, implementation, training and support services for corporate clients on the ServiceNow®
platform.
Bringing {life}into your
enterpriseservices
+420 222 508 297
GuideVision is a dynamic and progressive consultancy committed to
enabling clients to reimagine and transform their enterprise service
management with ServiceNow. GuideVision empowers its international
clientele through strategic advice, deep expertise and innovative
technological knowledge. Our agile methodology enables structured
progress on mission-critical ServiceNow implementations with short
delivery terms. As software developers, we know great tech when we see
it, and that’s why we love ServiceNow. We know that the combination of
our team with ServiceNow makes businesses run better, and our mission
is to make ServiceNow work for you and your goals.
Our consultants have the knowledge and expertise to understand your
business needs and requirements and to prepare the best solution which
will support your digital transformation initiatives.
Contact us and see for yourself how we can lead you to achieve your
vision of service management!
ServiceNow operates based on good practices of the ITIL and recently
also of the IT4IT. ServiceNow offers a fully automated workspace in all
areas contained in the ITIL. Such a solution makes it possible to adjust
the platform to the individual needs of a client.
The fundamentals of ServiceNow include:
• CMDB (Configuration Management Database) – stores
informationaboutconfigurationitems(CI)oftheITinfrastructure
and business services.
• Incident and Problem Management – modules for managing
incidents and problems in IT departments are indispensable in
identifying and monitoring the causes of malfunctions.
• Change Management – a module designed to track changes
madetoconfigurationitems.Itmakesitpossibletoalwaysknow
the risk related to implementing changes.
• Service Catalog Management – service catalog management
in ServiceNow is presented using Order Guides. As a result, every
member of staff knows step by step the whereabouts of his query.
ServiceNow is an excellent tool for monitoring and generating fully
configurablereports.Aswementionedearlier,theplatformcanbeenriched
with the Discovery module. It is used for automatic completion of the CMDB.
Thanks to inbuilt advanced mechanisms, Discovery can identify most of
theitemswithinthenetwork(LAN,WAN)andassignthemtorelevantCI
classes. Not only is it able to passively gather data about CI, it can also
manage them. This addition makes it possible to verify software licenses
easily, monitor server activity and even update software on computers.
Every instance of ServiceNow has an individual https address. This enables
us to manage the platform from anywhere in the world.
ServiceNow is a corporate process and service management platform
(EnterpriseCloud).Theplatformincludesanumberoffeatures,such
asworkflow,SLA,notificationsorforms,whichcanbeusedtobuild
anyapplicationoperatingonacommoncorethatistheconfiguration
database(CMDB).ServiceNowdeliversreadyapplicationsbuiltonthe
platform or only the platform for the developers to create applications
from scratch.
ServiceNow is a cloud-based IT solution for both large and medium-
sized companies.
The right IT management application can handle any IT problem,
process or action, while most of the solutions offered by ServiceNow
are focused on large corporations.
ServiceNow has also premium features including configuration
managementdatabase(CMDB),andknowledgemanagementwhich
helps with the automatization of manual operations and with the self-
service catalogue.
Achieving excellent accessibility results of up to 99.7% was possible thanks to 16
data centers located on 5 continents: Europe, Asia, Australia, North America and
South America. The security of the platform is in the hands of a dedicated team of
expertsandanorganizationcompliantwithcertificatessuchasISO27001,SSAE
16SOC1Type2,SSAE16SOC2Type2.ThearchitectureoftheServiceNow
cloud was built in the single-tenant model with a double-take disaster recovery
andreplicationtoseparatedatacenters.Eachclientisassignedto2centersat
the same location in order to ensure maximum data accessibility.
About us – why GuideVision? How does ServiceNow work?
What is ServiceNow?
Global infrastructure and security at ServiceNow
USER EXPERIENCES ServicePortal
ServiceCatalog
KnowledgeBase
Community StatusNotifications
SERVICE INTELLIGENCE SupervisedMachine Learning
AnomalyDetection
PeerBenchmarks
ActionableAnalytics
Time-seriesDatabase
SERVICE EXPERIENCES Workflow Integrationand APIs
VisualTaskboards
Low CodeDev Tools
ServiceAware CMDB
NOW PLATFORM™
NONSTOP CLOUD Multi-Instance Secure & Compliant Scalable
CUSTOMER SERVICE IT SECURITY HR INTELLIGENT APPS
Belowisalistofonlysomeofthebenefitsthatthesystemwillbringtoanorganization:
• Knowing the status of IT systems, networks and software from a centralized, integrated point of view
• Possibilityofcreatingintuitiveandinteractivemanager’scockpits;reportsdeliveredbasedonspecificdataatonepressofabutton
• Solid and detailed knowledge base which provides quick answers, instructions and simple solutions for standard queries as well as links
tospecificcompanyinformation
• Delegating tasks and setting priorities effortlessly in real time
• Automated incident reporting helps users in quick problem solving
• The self-service portal feature helps users get more productive and have greater opportunities
Identify recurrent IT problems and develop effective solutions.
ServiceNow provides a bundle of IT features as well as support for companies and developing enterprises.
ServiceNow combines process integration, safety, simplicity of
communicationandmanagement.Itenhancesworkefficiencyand
facilitates company operations. ServiceNow is an excellent tool for
enhancing work comfort and execution speed. More information is
available on the ServiceNow website.
Overview of selected benefits of ServiceNow
Why should you bet on ServiceNow?
www.guidevision.eu
