Brighton Marathon 2012 Volunteer Training Manual

...VOLUNTEER TRAINING

Sunday 15th April 2012Volunteer | Training Manual

2

A message from American Express

Dear Volunteers,

Building on the success of 2011, American Express is delighted to again sponsor the volunteer activities at the 2012 Brighton Marathon. The support, energy and dedication of hundreds of volunteers from the local and wider community are pivotal to the success of this wonderful event, and we are very proud to be part of it.

As one of largest employers in Brighton, many of our employees will be there on the day helping marshal the race, manning the water stations and supporting friends, family members and colleagues who are taking part.

Each and every volunteer is critical to the success of the marathon. It’s thanks to all of you that this event can be run safely and successfully each year. I know that last year’s runners really valued your support, your enthusiasm and your encouragement.

Thank you again from American Express. Let’s make it another Brighton Marathon to remember!

Ian LundbergSenior Vice President, American Express

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Training Manual for Brighton Marathon Support Team

Contents

Introduction and Welcome from American Express

Types of Roles

Water Station Information

Zones 1 - 7

Traffic Management times

Zone Map of Course

Elite Runners

Pace Chart

The Grand Hotel Mini Mile Races

Loos on the course

First Aid

Lost Property

Lost Children

Health and Safety - Your Safety Whilst Volunteering

Reporting Structure

Contacts

What to Bring on the Day

Volunteer Agreement with The Grounded Events Company Limited

Notes and feedback

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Introduction and Welcome

z

Welcome to the 2012 Brighton Marathon and thank you for volunteering your time to help make this year’s event a success for both our runners and spectators. The race starts at 9am on Sunday 15th April and we are expecting 12,000 runners to cross the start line out of the 18,000 who have registered with 2,000 under 18’s taking part in our Mini Mile races.

The marathon will once again start in Preston Park with runners then making their way through the city and the infamous lanes, before continuing on to Kemp Town, Ovingdean and Rottingdean. The route then returns back to the seafront as runners begin to make their way to Hove, out to Shoreham and then back to the finish, 26.2 miles later on Madeira Drive. For many crossing the finish line will be a life time achievement with a large percentage of runners raising money for charity. Over 335 charities will benefit from the £3million raised on the day of the marathon. The Brighton Marathon Expo, held at the Brighton Centre will this year be a two day event opening on Friday 13th April between 12pm and 8pm and Saturday 14th April between 9am and 6pm. We hope the following pages will provide you with all the information you need for the day. We would like to take this opportunity in thanking you for giving up your time and energy, the event would not be able to take place without your kindness and support.

Tom Naylor - Brighton Marathon

Types of Roles

Role Description Zone Start time

Zone Leader

Zone Managers

Call Centre Staff

Charity Village

Drivers and Buddies

Information Staff

Baggage Loading

Disley Crossing

Corral Monitors

The Mini Mile

Medals, Blankets, Bananas, Goody bags and Drinks

All

All

4

7

All

1 & 7

1 & 7

All

1

4

7

4am

4am

All Day

From 7am - 4pm

Shifts as perBelow

All Day from 6am

Early start - Late finish

7am

From 6:30am

From 6am

From 8am

7

Your Zone Leader is the most important person in your Zone. These volunteers have worked with the Brighton Marathon team for the last 3 years making sure that their Zone is well planned, well marshalled and all critical points are dealt with.

Zone Managers have been supporting Zone Leaders for the last 12 months with preparation for this one day. A supporting role with specific objectives to make your days as much fun as possible.

Good communicators with good customer service skills, these volunteers will be working in an administrative environment situated on the course in our Race HQ.

Practical hands on helpers from 7am at the Finish Line on Madeira Drive (Zone 7).

A team of competent drivers and buddies on the Saturday and Sunday will be deploying and recovering all the kit around the course driving one of our fleet of branded vans. Each driver and buddy will be allocated a specific zone the week before.

Located at the Start in Preston Park (Zone 1) or on Madeira Drive at The Finish Line (Zone 7). IS are an integral part of the Customer experience for many runners and spectators needing questions answered.

Some strong and energetic helpers responsible for loading and unloading the runner’s bags at the Start and Finish.

Dedicated teams positioned at the major crossing points on the course. A skilled role where training is given and an essential member of the Brighton Marathon support team.

Based at The Start (Zone 1) in Preston Park volunteers will help Zone 1 From 6.30am. 10,000 runners get into the correct place in the starting lineup based on how fast they hope to run.

Early birds will be on hand to help with the first event of the day in Zone 4. From 6am preparation for the Mini Mile Races is required organising hundreds of children to take part.

Lots of volunteers responsible for awarding all of these things to the potential 10,000 runners as they come though the Finish Line.

Manning a Drink Station - The Role

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Getting the Powerade bottles / Iconiq Water pouches out of their crates or plastic packaging

Taking the small plastic lid off all bottles or tearing the tops off the pouches before handing them to runners

Handing out the bottles / pouches to runners

Replenishing the drinks station to ensure there is enough liquids flowing consistently all day

Please note: All General waste to be placed in beige bags and black bins provided All Plastic recyclables to be placed in clear bin bags and Rabbit Skips

Drink and Energy Stations

Please note that all drink and energy stations will be “broken down” upon completion of the race.

All unopened stock will be collected and returned to storage.

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Mile Drink Station Location Team

Mile 3

Mile 5

Mile 6

Mile 8

Mile 8

Mile 11

Mile 12

Mile 13

Mile 15

Mile 15

Mile 17

Mile 19

Mile 19

Mile 20 & Mile 22 ½

Mile 21

Mile 21

Mile 24

Mile 24

Mile 25

Iconiq Water Station

Powerade Station



Shot Blok Station


Powerade Station



Shot Blok Station


Powerade Station




Cliff Energy Gel

Powerade Station



Jubilee Street

Marine Parade

Marine Parade

Ainsworth Avenue

Ainsworth Avenue

Marine Parade

Marine Parade

Kingsway - Hilton

New Church Road

New Church Road

New Church Road

Wharf Road

Wharf Road

Basin Road South

Power Station

Power Station

Promenade by King Alfred

Promenade by King Alfred

Promenade - Peace Statue

CCK

AMEX

Quest Overseas

CCK

Cadets

Brighton College

Habakuk Harriers

Hilton / B&H High School

St Christopher’s School

Hove Park School

Lloyds TSB

Hurstpierpoint College

Ismali Volunteer Group

City Coast Trust

City College

CCK

Burgess Hill School for girls

B&HWRC

Rockinghorse

Your Zone Leader is the most important person in your Zone. These volunteers have worked with the Brighton Marathon team for the last 3 years making sure that their Zone is well planned, well marshalled and all critical points are dealt with.

Zone Managers have been supporting Zone Leaders for the last 12 months with preparation for this one day. A supporting role with specific objectives to make your days as much fun as possible.

Good communicators with good customer service skills, these volunteers will be working in an administrative environment situated on the course in our Race HQ.

Practical hands on helpers from 7am at the Finish Line on Madeira Drive (Zone 7).

A team of competent drivers and buddies on the Saturday and Sunday will be deploying and recovering all the kit around the course driving one of our fleet of branded vans. Each driver and buddy will be allocated a specific zone the week before.

Located at the Start in Preston Park (Zone 1) or on Madeira Drive at The Finish Line (Zone 7). IS are an integral part of the Customer experience for many runners and spectators needing questions answered.

Some strong and energetic helpers responsible for loading and unloading the runner’s bags at the Start and Finish.

Dedicated teams positioned at the major crossing points on the course. A skilled role where training is given and an essential member of the Brighton Marathon support team.

Based at The Start (Zone 1) in Preston Park volunteers will help Zone 1 From 6.30am. 10,000 runners get into the correct place in the starting lineup based on how fast they hope to run.

Early birds will be on hand to help with the first event of the day in Zone 4. From 6am preparation for the Mini Mile Races is required organising hundreds of children to take part.

Lots of volunteers responsible for awarding all of these things to the potential 10,000 runners as they come though the Finish Line.

Zone 1 - The StartZone Leader: Adam WallerVolunteer HQ: Information Marquee, upper field in Preston ParkLocation: Preston Park to Preston CircusManaged from 05:00hrsShut from 07:00hrsLast runner expected (to enter zone) 09:30hrsRoads re-opened from 10:15hrs

Overview

At the start, there will be a controlled flow of runners, which will leave Preston Park from 09:00 hours. The start is split into corrals, managed by volunteers. Each corral is walked slowly to the start line and released upon arriving at the start line. Runners will take a maximum of 30 minutes to cross the start line and will run to the south and exit the park at the southern entrance. The runners run up Preston Park Avenue, turn left onto Preston Drove and left again onto Preston Road. They will then filter into the right hand lane at Lovers Walk, and continue south on Preston Road to Preston Circus.

Late runners meeting point: Goldstar Baggage Trucks will leave the park at 09:45hrsPark will re-open at 10.00hrs

Zone 2 - The City and The LanesZone Leader: Chris NaylorVolunteer HQ: Clarendon CentreLocation: Preston Circus to St James StreetManaged from 05:00hrsShut from 07:00hrsFirst runner expected 09:10hrsLast runner expected (to enter zone) 09:55hrsPedestrian Crossing Point: East Street Cab RankRoads re-opened from 11:30hrs

Overview

Includes: London Road, North Road, Jubilee Street, New Road, North Street, The Level and back to the Old Steine, St James Street Entertainment areas are at; Rosehill Terrace, Jubilee Square and the Old Steine (near to the war memorial)Drink station: Jubilee Street Blue Light route: North Street, into Old Steine, onto Marine Parade

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Zone 3 - Kemp Town to RottingdeanZone leader: Nick BuoyVolunteer HQ: Blind Vetran’s UK, formerly St Dunstan’s Location: St James Street – Ovingdean A259Managed from 05:30hrsShut from 07:30hrsFirst runner expected 09:24hrsLast runner expected (to enter zone) 11:45hrsRoads re-opened from 11:30hrs

Overview

Blue Light Route: Old Steine onto Marine Parade, crossing the course at Dorset GardensEntertainment: Powerade double Station at Mile 5 and 12. Drink Stations: Marine Parade, Greenways

Zone 4 - Hove LawnsZone Leader: Alister MosesVolunteer HQ: Hilton Brighton MetropoleLocation: Aquarium roundabout to Grand AvenueManaged from 05:30hrsShut from 07:30hrsFirst runner expected 10:05hrsLast runner expected (to enter zone) 15:00hrsRoads re-opened from 16:00hrs

Overview

The busiest spectator zone throughout the eventFrom 08:30hrs until 09:40hrs: Peace Statue to Pier: The Grand Hotel Mini Mile RaceEntertainment: Hove Lawns / Grand Avenue to be used for ancillary entertainments (including The Leaders Stage)Drink Stations: Kingsway, outside the Hilton, Peace StatuePedestrian Crossing Points: Odeon Cinema, Aquarium Roundabout, Regency Car Park,Brunswick TerraceMarathon Half Way Point: Kingsway outside the Hilton Metropole Hotel

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Powerade Station



Shot Blok Station


Powerade Station



Shot Blok Station


Powerade Station




Cliff Energy Gel

Powerade Station



CCK

AMEX

Quest Overseas

CCK

Cadets

Brighton College

Habakuk Harriers

Hilton / B&H High School

St Christopher’s School

Hove Park School

Lloyds TSB

Hurstpierpoint College

Ismali Volunteer Group

City Coast Trust

City College

CCK

Burgess Hill School for girls

B&HWRC

Rockinghorse

Zone 5 - Grand Avenue to Boundary RoadZone Leader: Claire MartinVolunteer HQ: St Christopher’s School Location: Bottom of Grand Avenue to Boundary Road and backManaged from 07:00hrsShut from 09:00hrsFirst runner expected 10:10hrsLast runner expected (to enter zone) 13:10hrsRoads re-opened from 16:00hrs

Overview

Drink Stations: New Church RoadShot Block stations: New Church RoadPedestrian Crossing Points: For approximately 2 hours, the main crossing points will be Grand Avenue or beyond Glebe Villas: Staff to advise the public at all points. Additional crossing points will be added at Sackville Road and Boundary Road should there be a demand. Zone Leader to advise on the day. Advanced Treatment Centre (ATC): Grand Avenue outside Kings HouseTesco Hove: Entrance closed to cars, cars redirected via Blatchington Road

Zone 6 - Shoreham PortZone Leader: Ben FrierVolunteer HQ: King Alfred Leisure CentreLocation: Kingsway, Basin Road south, Shoreham Port and back along HovePromenadeManaged from 07:00hrsShut from 09:00hrsFirst runner 10:35hrsLast runner expected (to enter zone) 14:30hrsRoads re-opened from 15:00hrs

Overview

Runners come off the A259 at Wharf Road and along the hardest part of the course, Basin RoadEntertainment: Shoreham Port and along Basin RoadDrink Stations: Wharf Road, Basin Road South, Power Station, King Alfred Promenade 13Gel Station: Mile 21

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Zone 1 - The StartZone Leader: Adam WallerVolunteer HQ: Information Marquee, upper field in Preston ParkLocation: Preston Park to Preston CircusManaged from 05:00hrsShut from 07:00hrsLast runner expected (to enter zone) 09:30hrsRoads re-opened from 10:15hrs

Overview

At the start, there will be a controlled flow of runners, which will leave Preston Park from 09:00 hours. The start is split into corrals, managed by volunteers. Each corral is walked slowly to the start line and released upon arriving at the start line. Runners will take a maximum of 30 minutes to cross the start line and will run to the south and exit the park at the southern entrance. The runners run up Preston Park Avenue, turn left onto Preston Drove and left again onto Preston Road. They will then filter into the right hand lane at Lovers Walk, and continue south on Preston Road to Preston Circus.

Late runners meeting point: Goldstar Baggage Trucks will leave the park at 09:45hrsPark will re-open at 10.00hrs

Zone 2 - The City and The LanesZone Leader: Chris NaylorVolunteer HQ: Clarendon CentreLocation: Preston Circus to St James StreetManaged from 05:00hrsShut from 07:00hrsFirst runner expected 09:10hrsLast runner expected (to enter zone) 09:55hrsPedestrian Crossing Point: East Street Cab RankRoads re-opened from 11:30hrs

Overview

Includes: London Road, North Road, Jubilee Street, New Road, North Street, The Level and back to the Old Steine, St James Street Entertainment areas are at; Rosehill Terrace, Jubilee Square and the Old Steine (near to the war memorial)Drink station: Jubilee Street Blue Light route: North Street, into Old Steine, onto Marine Parade

Zone 7- The FinishZone Leader: Emma Satterly Location: Madeira DriveManaged from Saturday 14th April Shut from 06:00 Saturday 14th April First runner – WINNER - 11:10hrsLast runner expected (to enter zone) 18.00hrsOpened from 06:00 Monday 16th April

Overview

This area for key volunteers Press and all Finishers . Spectators are guided towards the repatriation area towards Dukes Mound entrance. A busy and lively area whereSt John ambulance and the ITU is a crucial element to the activity.

Map of the Finish Line

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BRIGHTON SEAFRONTapprox 25 minutes walk away

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Upper St. James’s Street

MADEIRA DRIVE

Esplanade

Esplanade

Esplanade

A259 MARINE PARADE

Volks Electric Railway

FIN

ISH

Madeira Drive - Finish

Medals

Water

Water

Foil Blankets

Foil Blankets

GoodyBags

T-Shirts

T-Shirts

Advanced Treatment

Charity Village Marquees

WCWC

WCWC

Bananas & Powerade

Entrance to Charity Village

Baggage Lorries

Brighton Pier

AB

CD

E

VIP

Traffic Management Times

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Zone Location/Route Managed from Shut from Opened from

Zone 1

Zone 2

Zone 3

Zone 4

Zone 5

Zone 6

Zone 7

Preston Park toPreston Circus

South of Preston Circus,Old Steine, Level &St James St.(bottom)

St James St to include Ovingdean A259 to Aquarium Roundabout

Aquarium Roundabout, Grand Avenue and back

Beginning of Grand Ave. to Boundary Road & back to bottom of Grand Avenue

Bottom of Grand Avenue along Kingsway, Wharf Road, Basin Road south and back to Grand Avenue

Finish (Madeira Drive)

05:00 hrs

05:00 hrs

05:30 hrs

05:30 hrs

07:00 hrs

07:00 hrs

Managed fromApril 14 00:00hrs

07:00 hrs

07:00 hrs

07:30 hrs

07:30 hrs

09:00 hrs

09:00 hrs

Closed fromApril 14 04:00hrs

10:15 hrs

11:30 hrs

13:30 hrs

16:00 hrs

15:00 hrs

16:00 hrs

Open fromApril 16 06:00hrs

ContactsThe Brighton Marathon Office: 08453 100088

The Brighton Marathon Volunteers Help Line: 0844 811 4358

The Brighton Marathon – General Resident Helpline: 0844 241 2566

If you will be late or cannot make it on the day please call the Volunteer Hotline number at least 24 hours prior to the start time : 0844 811 4358

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Elite Athletes

An important part of the 2012 Brighton Marathon is the elite race for top athletes in contention for the cash prizes. The marathon organisers invite around 20 elite male and female athletes to participate in the race in the hope of producing a fast winning time, since marathon races secure a higher profile based on the quality of race performances. The elite athletes taking part in this year’s race include some of Britain’s top marathon runners who have represented Britain in recent major international championships as well as some good runners from abroad.

Elite athletes compete for cash prizes based on both their finishing places and their finishing time. Nowadays the vast majority of elite athletes are professional in that they run for a living, although some athletes may also combine running with work and still be able to achieve good results. Like ‘ordinary’ marathon runners, generally speaking, elite athletes tend not to race more than three marathons each year.

At Brighton the elite athletes start with the mass runners, so the marathon field is headed by the elite male athletes. The elite female athletes will be running alongside some of the sub-elite male runners, whose finishing time is approximately twenty minutes behind the elite male winning time. Special treatment is given to elite athletes both before, during and after the race. Before the race they are given a special briefing about the race regarding expected pace of the leaders and special support (such as elite athlete drinks) along the course and at the start and finish.

At the start and finish of the race there will be an Elite Athlete Area which does not permit access to ordinary runners.

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9:05

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2709

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2109

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:45:

4809

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9:34

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5:45

09:5

7:15

10:

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Mile

6 -

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07:3

0:00

09:3

0:00

09:4

1:12

09:5

4:54

10:0

8:42

10:2

2:24

13:3

0:00

Mile

7 -

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Sch

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07:3

0:00

09:3

5:00

09:4

8:04

10:0

4:03

10:2

0:09

10:3

6:08

13:3

0:00

Mile

8 -

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con

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07:3

0:00

09:4

0:00

09:5

4:56

10:1

3:12

10:3

1:36

10:

49:5

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00

Mile

9 -

St D

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07:

30:0

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:43:

0311

:03:

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3:30

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Mile

10

- Roe

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Sch

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07:3

0:00

09:5

0:00

10:0

8:42

10:3

1:30

10:5

4:03

11:1

7:20

13:3

0:00

Mile

11

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Mar

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07:3

0:00

09:

55:0

0 10

:15:

3410

:40:

3911

:05:

5711

:31:

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:30:

00

Mile

12

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07:

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0:00

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10:2

2:26

10:4

9:48

11:1

7:24

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18

The Grand Hotel Mini Mile

Organisers of the Brighton Marathon are once again staging a series of mile races for children aged between 7 and 17 years. The Grand Hotel, Brighton are title sponsors of the event for the second year.

The first race will start at 8.30am. The participants will be divided into age category groups. There will be 10 races, each race starting 10 minutes after the previous race; 8.30am, 8.40am, 8.50am.....until 9.40am.

Each race will have a maximum of 250 participants, up to a maximum entry of 2000 runners in total. The course is a linear route using only the southern carriageway of the A259, with the Start near the Peace Statue, eastern end of Hove Lawns, and the Finish line near The Colonnades on Madeira Drive. The event will finish at 10.00am.

The Start area and the course (on the Southern side of the carriageway) will be clear by the time the full marathon comes through Zone 4 of the marathon route on the northern side of the carriageway from 10.00am. The Finish must be cleared by 10.30am to make way for thefirst finishers of the marathon who are anticipated from 11.00am.

Holly Freeman

Mini Mile/Charity Relationship CoordinatorThe Grounded Events Company - Brighton Marathon

Brighton Pier

START

P

Regency Square car park The Grand Hotel

Sealife Centre

Carousel

Fishermans Museum

Volley Ball Court

Basket Ball Court

West Pier

Victorian Bandstand Children’s

Paddling Pool

Meeting Place Cafe

Brighton Centre

FINISH

Peace Statue

19

Toilets on the Course


Powerade Station



Shot Blok Station


Powerade Station



Shot Blok Station


Powerade Station




Cliff Energy Gel

Powerade Station



Mile Location Quantity/Type

The Start

Mile 2 1/2

Mile 6

Mile 8

Mile 11

Mile 13 1/2

Mile 14

Mile 15

Mile 17

Mile 19

Mile 20 & Mile 22 ½

Mile 23

Mile 24

Mile 25

The Finish

Madeira Drive

The Beach

Preston Park

North Road

Marine Parade

Greenways

Marine Parade

Kingsway

Grand Avenue

New Church

New Church

A259

Basin Road South

Power

Promenade

Promenade

Madeira Drive

Madeira Drive

The Beach

180 x Top of Upper Field: 180 Loos / 3 Urinal Trailers / 1 Disabled Loo

5 Loos positioned on the right hand side of North Road

5 Loos positioned in the bus stop, just before Mile 6 Water Station ‘Arundel Lodge’

5 Loos positioned opposite Beacon Hill

5 Loos on the left hand side on the road, 1 Staff Loo 1 staff loo by Water Station

8 Loos at the bottom of Waterloo Street

2 Disabled Loos on lawns in front of Kings House by the medical tent

4 Loos on New Church Road just before Pembroke Gardens

6 Loos on New Church Road just before the Shot Bloks

6 Loos on right hand side just before Wharf Road

1 staff loo positioned by the double water station

6 Loos by water’s edge in front of warehouse before Water Station

6 Loos on the left opposite car park as runners run the lagoon

12 Loos to be positioned either side of the Peace Statue

Madeira Drive Total: 15 Loos 2 Disabled loos 2 Urinals

9 x Loos opposite baggage trucks 6 x loos positioned by Medical Marquee 2 x Disabled loos by the Medical Marquee 2 x Urinal trailers positioned in Repatriation Area

25 Loos, 1 disabled Loo

20

First Aid

You will not be expected to provide medical treatment when working as a volunteer for the Brighton Marathon.

Your role will be to call for help, make sure the casualty, as well as you and your colleagues and other runners, are kept safe while awaiting medical support.

The Marathon has employed a Medical Director and St John Ambulance to provide medical cover for the event and there are 2 Emergency medical treatment centres situated on the Brighton Marathon course at Grand Avenue and Madeira Drive. In providing medical cover Brighton Marathon aims to make sure that runners or members of the public get the best quality attention as quickly as possible without putting undue pressure on either the local ambulance service or the local hospitals. It is important that the medical control centre is contacted rather than dialling 999.

There will be an emergency call centre number which will be given to you on the day for input into your mobile phones.

Remember there are 2 important things to consider when contacting the emergency teams - your location and the medical status of the injured person

It will greatly help us to dispatch the most appropriate teams if you can ascertain these 2 important statuses and The BM Control Team will also help and guide you with what to do while awaiting arrival of the medical team.

1) Injury - please consider the following:Is the casualty alert and are they able to speak? Are they having problems breathing? Is there any bleeding?

If yes, where from and how much? Are they in pain? If yes, where is the pain, how long have they had it and is it getting worse? Can they walk? Do they need help to walk; are they unsteady on their feet?

2) Location - to help the medical team find you and your casualty quickly , it is essential that you provide detailed information of your exact location, i.e. street names, a landmark, a shop name, a house number or even a number on the nearest lamp post, will all help crews to find you.

21

Lost and Found Property Policy

The policy has been written to provide information for Brighton Marathon staff and volunteers on the procedures of dealing with lost property. This policy should be adhered to by all parties.

Accepting Lost Property

Lost property can be accepted by staff or volunteers at the Brighton Marathon.

When received the items will be entered into a Lost Property note book, recording details such as: Item description: Where and when the item was found: Handed in by: Collected by:

Staff and volunteers should check for information about the owner and their contact details and familiarise themselves with the item. The focus on race day will be on the safe storage of items. Once received items will be stored in a safe place.

Remember the difference between lost property and a suspect item.

Returning Lost property

Property can be returned to its owner if Brighton Marathon staff and volunteers are happy that they are the rightful owner. A full description should be obtained to support proof of ownership. For record purposes it is important that the rightful owner signs prints and dates when they collected the item.

After the event

After the event all lost property will be taken back to the Brighton Marathon office and any lost property enquiries will be handled from there. Anyone enquiring about a lost item should email [email protected] with a detailed description of the item they have lost.


Powerade Station



Shot Blok Station


Powerade Station



Shot Blok Station


Powerade Station




Cliff Energy Gel

Powerade Station



Preston Park

North Road

Marine Parade

Greenways

Marine Parade

Kingsway

Grand Avenue

New Church

New Church

A259

Basin Road South

Power

Promenade

Promenade

Madeira Drive

Madeira Drive

The Beach

22

PROCEDURE FOR LOST CHILDREN

The Hilton Hotel, Café / Bar will become the Lost Child point where 2 x CRB checked staff will be in place throughout the event should a lost child be reported. (After 4pm Sussex Police will be asked to handle)

A Lost Child is reported by a parent / guardian to a steward on the course. This information is immediately reported to the Zone Leader who informs Race Control. Race Control notifies all staff via radio comms with basic details and instigates a search. Lost Children paperwork / description completed. The Parent / Guardian is told to remain where they last saw their child. Contact details taken. Child is found and reported to Race Control and the child is taken to the Hilton Hotel. Lost Children Area cross reference with Race Control that they have the missing child and match description details. Race Control notify the parent / guardian and advise on relevant Collection Point. Paperwork completed, adult signatures obtained and ID checked as necessary

PROCEDURE FOR FOUND CHILDREN

Found child approaches a member of the event team or a volunteer on course it is recommended that they remain in the same location for 10 minutes in case parents / guardians are close by. After 10 minutes, transport to be arranged to take lost child to be taken to the 2 x CRB checked staff at the Hilton Hotel, Café / Bar. Event team / volunteer with found child to inform Zone Leader who then is to radio Race Control to inform them of the lost child. Zone Manager to accompany lost child. Basic information about the child is reported discreetly to Race Control the full details can be completed after the search has been instigated. Event team / volunteer to radio Race Control once lost child has been taken to Hilton Hotel, Café / Bar. Lost child paper work to be completed at Hilton Hotel. 2 x CRB checked staff based at the Hilton to remain in contact with Race Control and update once child has been reunited with Parent/Guardian. Paperwork completed, adult signatures obtained and ID checked as necessary

23

Health and Safety - Your Safety whilst Volunteering

Please remember that your safety and the safety of our staff is paramount. If it is a hot day please make sure you drink plenty of water, wear a hat and sunscreen and take breaks as instructed by your Zone Leader.

Be aware at all times in regards to your own safety, particularly in regards to traffic and moving vehicles.

If you have any concerns please raise them with your Zone Manager.

Things you should know for Health & Safety:

The difference between security, stewards & volunteers, and what your role is.

Do not deal with anything outside your remit. That includes using fire extinguishers, and giving First Aid. Do not put yourself in compromising situations and if something feels wrong tell someone official.

Do not attend an incident, unless Race Control or your supervisor specifically requests it.

Make sure you are aware of your surroundings.

Make sure you have told someone where you are for the day.

Never give you personal details out to strangers.

Make sure you have the tools you need to do the job safely.

Only lift or carry things that you can easily manage, and with training.

If you are asked to operate a piece of equipment make sure you have been properly shown how it works and you are licensed to do so.

If you are given safety equipment and or clothing please use it – this is your responsibility.

Most importantly, smile and be approachable and enjoy your day.

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24

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25

ContactsThe Brighton Marathon Office: 08453 100088

The Brighton Marathon Volunteers Help Line: 0844 811 4358

The Brighton Marathon – General Resident Helpline: 0844 241 2566

If you will be late or cannot make it on the day please call the Volunteer Hotline number at least 24 hours prior to the start time : 0844 811 4358

26

What To Bring On The Day

To bring with you on the day:

A pen / notebook Mobile phone (if you have one) with enough battery Sufficient water/ a hot drink in a thermos if a cold day Sufficient food for you for the day (packed lunch will be provided) Sufficient money for you for the day Appropriate clothing for wet weather, cold and sun Sun screen Work gloves (if you are working on a Water Station)

Remember: To be self sufficient, prepared for all weather conditions

Brighton Marathon will provide for you:

Briefing information Brighton Marathon T shirt Hi visibility jacket (where needed) A lunch pack (volunteer staff only) A location to rest and to have tea and coffee. One location per zone.Uniform

So that you can identify different members of the team the following uniform rules apply:

Brighton Marathon Orange Vizi Pro : Brighton Marathon Key Staff Blue Support T- Shirts: Brighton Marathon Course Marshalls Green Support T- Shirts: Brighton Marathon Traffic Marshalls Blue Select Security Jackets and hi viz vests: Traffic Management

Your Lunch

The Brighton Marathon team would like to thank our friends at Forfars - Sussex Bakery forproviding the volunteer catering for this years race. We hope that you enjoy your packed lunch as we have tried to accommodate as many tastes and requirements as possible. Please make sure you take your packed lunch with you before you leave to go onto your position.

27

This Volunteer Agreement This Volunteer Agreement describes the arrangementbetween The Grounded Events Company Limited, organisersof the Brighton Marathon, and the Volunteer.

The Grounded Events Company Limited wishes to assureyou of our appreciation of your volunteering with us andwill do the best we can to make your volunteer experiencewith us enjoyable and rewarding. Your role as a volunteer isto ensure the safe and smooth running of our event onSunday April 15th 2012.

Volunteers are an important and valued part of the BrightonMarathon event and we hope that you enjoy volunteeringwith us and feel a full part of our team.

This agreement tells you what you can expect from us, andwhat we hope from you. We aim to be flexible, so please letus know if you would like to make any changes and we willdo our best to accommodate them.

SECTION 1 - IT IS AGREED THAT THE GROUNDED EVENTSCOMPANY LIMITED WILL:

1. INDUCTION AND TRAINING

1.1 Provide an induction on the work of The GroundedEvents Company Ltd and any necessary training youneed to assist you in the performance andresponsibilities of your volunteer role.

1.2 Provide you with access to The Grounded EventsCompany Ltd Training Manual.

1.3 Inform you of your role and the Zone in which you willbe working.

2. SUPERVISION, SUPPORT AND FLEXIBILITY

2.1 Explain the standards we expect for our eventand encourage and support you to achieve andmaintain those standards.

2.2 Assign a person who will meet with you and will helpyou on the day. You should report any problems youexperience to your Zone Leader, Zone Manager andcritical management teams.

2.3 Provide you with light refreshments on the day of theBrighton Marathon.

3. HEALTH AND SAFETYProvide adequate awareness training on Healthand Safety.

4. INSURANCEProvide adequate insurance cover for volunteers in theperformance of the role authorised and allocated byThe Grounded Events Company Ltd via UK Athletics.

5. EQUAL OPPORTUNITIESEndeavour to ensure that all volunteers are dealt with inaccordance with its equal opportunities policy, a copyof which is in the Events Manual and is available fromThe Grounded Events Company Limited.

6. COMPLAINTS

6.1 If you wish to raise a complaint please raise it with yourZone Leader in the first instance. The Grounded EventsCompany Ltd will try to resolve fairly any problems,complaints and difficulties you may have whilstyou volunteer.

6.2 In the event of an unresolved problem, The GroundedEvents Company Ltd will offer an opportunity to discussthe issues you have experienced.

SECTION 2 - THE FOLLOWING IS AGREED:

1. PERFORMANCE OF YOUR VOLUNTEER ROLE

1.1 Assist The Grounded Events Company Ltd to fulfil itsevent objectives to the community and you agree toperform your volunteering role to the best of your ability.

General Rules & Customer Service

Unless your Zone Leader or Zone Manager says otherwise,please stay at your Volunteering point - don’t leave forbreaks out of what has already been prearranged.

Staff must be polite, friendly and professional in their actionsYou have volunteered to help deal with Public Safety,Communication & Crowd Management; this includesreporting potential and actual incidents or accidents.OBSERVATION is key, this includes watching the crowd,watching the runners and being alert at all times. YourPersonal Safety is paramount - please see details in thetraining manual.

You are responsible for:

Any kit that is provided to you on the day

Always:

Be tolerant of other peopleRemain calm and disciplinedRemain visibleCooperate with other Volunteers, The Marathon Team,Security & PoliceUse your common sense and stay safe.

Never:

Be AggressivePut yourself at undue riskDrink alcohol on your shiftSmoke or eat whilst on dutyLeave your position without permission

PLEASE REMAIN AT YOUR LOCATION UNLESS ARRANGEDVIA YOUR ZONE LEADER

1.2 On the day of the Brighton Marathon report to yourallocated Zone Leader at the agreed time and place.

1.3 Meet the time commitments and standards whichhave been mutually agreed and to give reasonablenotice so other arrangements can be made when this isnot possible.

2. HEALTH AND SAFETY AND EQUAL OPPORTUNTIES

2.1 Adhere to The Grounded Events Company Limited,procedures and standards, including health and safetyand equal opportunities, in relation to its staff,volunteers and clients.

3. CONFIDENTIAL INFORMATION

3.1 Not to use or share confidential information ofThe Grounded Events Company Ltd and of itsclients or sponsors.

4. REFERENCES AND CRIMINAL RECORDS BUREAU CHECK

4.1 To provide referees where required and accept thatthese referees may be contacted.

4.2 Consent to a Criminal Records Bureau check beingcarried out if deemed necessary.

28

Notes and Feedback

Documents

Brighton Marathon 2012 Volunteer Training Manual