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Brett Nanninga
Peter Weber
The world of (college) sports has grown over the years to
be a key part of the business operation. The sports
programs have grown and the dollars generated have
followed suit. We all know how much technology
influences us, but few understand how dramatically
technological innovations are affecting our world.
Technology is changing the way we are marketed to,
communicated with and the way our fans, the consumers,
get information, who in turn share the information
through social media technologies with their friends and
families. Every corner of the world is connected through
technology. -- Christine Stoffel, CEO/Founder of SEAT LLC (2013)
The world around us is quickly changing and
leveraging technology as a tool to connect,
communicate, share information and create new
revenues. The (college) industry is aggressively
tapping into this evolving technology as a tool to fuel
revenues opportunities, capture information, and
develop analytics in attempts to reach a wider
audience than ever before while creating an
enhanced customer experience.
Top Ten Business Tech Trends for the 21st Century
1. Managing the convergence of 21st-century Power Tools-computers, networks,
biotech, and nanotech-will create the highest yield market opportunities for
future business.
2. Shaping customer relationships and enhancing customer satisfaction through
the use of technology innovation will be business-critical for every enterprise.
3. Every business that wants to survive in the future must learn to evolve into an
E-business: communicating, servicing, distributing, and marketing on the Net.
4. The convergence of the TV, computer, Net, and telephone will result in new
business models, markets, and electronic channels that will revolutionize
business.
5. The social impact of leading-edge technology on a longer-living, digitally
savvy, globally connected marketplace will provide many new opportunities.
Top Ten Business Tech Trends for the 21st Century
6. Real-time agility-how fast an enterprise can embrace leading-edge
technology-will determine the efficiency, speed, and cost-effectiveness of its
operations.
7. High-performance education about leading-edge technology solutions will
become a central strategy for all companies.
8. Managing rapidly emerging technological change within an organization will
be one of the central capabilities for everyone across the enterprise.
9. Technology-enabled products and services that incorporate deep customer
contact, on-demand choices, and intuitive interaction will drive business
success.
10. Learning to celebrate technology innovation, risk taking, and out-of-the-box
thinking will be business-critical for the 21st-century enterprise.
Technology Drives The 21st Century Office
Cloud-based solutions, smarter mobile devices, UC platforms and ubiquitous
wireless access are changing the workplace dramatically. Today's workplace
is no longer a fixed space with four walls. Instead, it's wherever a worker
happens to be during a given work week, like an airport, customer location or
home office. The rise of telecommuting and the surge of mobile productivity tools
such as smartphones and Cloud services have made the idea of an "office
space" almost obsolete. The office of the 21st century is mobile, flexible and
often invisible. It costs less to lease, requires no upfront investment in bolted-down
equipment and gives enterprises the freedom to transcend geographies and time
zones. Most importantly, the new mobile office enables workers to be more
productive and more collaborative from any location and any device. We no
longer need to go in to the office to get work done; we simply need to log into
the corporate network.
There are some risks, however, in embracing a mobile mindset . . .
Enterprises must adapt their security and business policies to protect information and ensure
compliance in a mobile environment -- including, if supported, bring your own device (BYOD)
policies -- as well as ensure their corporate network can handle the demand of remote users,
particularly in terms of bandwidth and application performance. But these risks are relatively
easy to mitigate with proper planning. In many ways, the mobile workplace is more of a
challenge when it comes to old assumptions about productivity and teamwork:
It is no longer a 9-to-5 world. The wheels of industry keep rolling between 5:00 pm and
9:00 am. Thanks to unified communications (UC), conversations can now move seamlessly across
locations, modes (voice, video, instant messaging, email) and even different devices, providing
24/7 connectivity.
IT is no longer the tech overlord. The days of the IT-issued, standardized phone and
laptop are fast disappearing. Employees are more tech savvy than ever before and have more
of a say in the devices and applications they use at work. Most companies either support or soon
plan to support BYOD initiatives that allow employees to use their personal devices for work.
While this has a cost-saving benefit for businesses, the real advantage of BYOD is the added
productivity that results when employees pick their own tools.
Collaboration no longer requires cohabitation. In the past, companies
organized their offices by department because proximity and
productivity went hand in hand. Businesses now realize the value of
virtual teams and recognize that real-time collaboration can happen
anywhere and at any time.
You don't attract talent, you find it. It used to be that businesses were
bound to metropolitan areas in order to attract the best talent and
the most clients. That's no longer the case. Many businesses have
found that investing in people rather than real estate can pay higher
dividends -- provided they have the right communications tools in
place to enable robust collaboration and customer service.
Comments
Network Computing
User Rank: Apprentice
Mon, 10/12/2015 - 07:02
Re: Technology Drives The 21st Century Office I think a major difficulty in
accepting this shift for both employees and employers is that it's
a give and take for both sides - hopefully, to everyone's benefit. If employers
want to make use of technology to increase productivity beyond the 9-5
workday, that's fine, but there also has to be a relaxing elsewhere so
employees can maintain a healthy work/life balance. Employees should have
the same mentality. I have a friend who's a network admin who hates fielding
calls from work after hours - I have to remind him that if he, say, wants to
leave work early on a Friday, that's fine as long as there's nothing important
that needs his attention. That's a picture of a healthy adoption of this new
model, to me. I certainly can't do that at my job... so he should answer his darn
phone. UC and other tools for enabling this kind of workflow should also take
that facet into account.
The common theme in the workplace of the
future is communication . . . If employees can't
communicate quickly, seamlessly and
collaboratively, then mobility becomes a liability
in terms of lost productivity and lost revenue.
Fortunately for businesses, technology is driving
communications toward a mobile model through
cloud-based solutions, "smarter" mobile devices,
UC platforms and ubiquitous wireless access.
DEVICES . . .
•Smart Phone
• iPad
•Chromebook
•Laptop/PC
•Virtual Servers
UC (UNIFIED COMMUNICATIONS) CONCEPTS . . .
• Polycoms--Telecons
• Speakerphones
•Web Conferencing--Webinars
• Facetime
• Skype
• Instant Messaging
•VoIP
•Office 365 and OWA (Outlook Web Access)
FACE-TO-FACE COMMUNICATION . . . A LOST ART??
•Establish Eye Contact
•Provide Clarity--Simplicity
•Avoid Repetitions, Phraseology, and Buzz Words
•Spit It Out--Be Articulate
•Check for understanding
“The real path to greatness, it turns out, requires
simplicity and diligence.
”Foxes pursue many ends at the same
time…Hedgehogs see what is essential, and
ignore the rest.”
-- Good to Great p. 91
Jim Collins
CHANGING OUR MINDSET IN OREGON . . .
•Started with contact information
• Emails for Superintendents, Principals, ADs, Coaches
• Cell #s for ADs
•Allow schools to Manage Staff information
• Schools can track coach certifications
•Alert system includes email notifications
EFFECTIVE COMMUNICATION STRATEGIES
•OSAA Weekly
• Limit to five items to prevent sensory overload
• Rule of the Week video
• Adjust recipient list each week based on content
• State Rules Interpreter Bulletins
• Sent to all registered officials, ADs, coaches in a sport
• Improves communication regarding rules and procedures
SCORECENTER SCHEDULES, SCORES, RANKINGS
• Schools input schedules, scores
• Either team in a matchup can add to schedule, post scores
• Missing Result emails sent automatically each morning
• Staff sets playoff brackets, schools add times, winning
teams auto-advance to next round
•Rankings System
• Rankings update every half hour based on results
• Out of State Record alerts sent weekly
STATE CHAMPIONSHIP COMMUNICATION
• Series of emails sent to AD, AD secretary, coaches
• Postings – notice that state championship info available
• Email lists auto-generated from brackets/entries
• Pre – important reminders for all qualifying schools
• Pre-Finals – final site reminders for schools qualifying for
quarterfinals in VBL, BBX, GBX
• Post – wrap-up sent to all participating schools
We’re no longer dealing with a 4.25” cup . . .
