1. BRENTWOOD EDUCATION SERVICES PROFILE- 2015 CONTACT Country
Director DAVID MWILA HOUSE , PRESIDENT AVENUE P.O BOX 22622, KITWE
(ZAMBIA) TEL: +26 097 7 333 421,+26 096 5 333 421 / +26 097 2 007
683 (Z) +447531041152 (UK) Email:[email protected] /
[email protected] Website: www.bes.ymoc.co.uk CONTENTS PAGE
NO.
2. 1. INTRODUCTION TO BES 4 2. VISION AND MISSION 4 3. PRODUCTS
AND SERVICES 4 4. GUIDELINES 6 5. ORGANIZATIONAL STRUCTURE 10
2
3. 1. INTRODUCTION TO BES Brentwood Education Service is an
independent referal service for affordable and quality education,
training and employability services on the Zambian landscape. a)
BES provides a one stop enrolment, information; guidance and advice
services regarding ONLINE BASED LEARNING PROGRAMME offered by its
UK based partners. b) BES works in colloboration with the local
authorities, organisations and the public to promote the
credibility of qualification obtained from credible UK
organisations through online learning c) BES also promotes
employability and career pathways of its graduates who obtain
qualifications via legitimate online learning. 2. VISION AND
MISSION 2.1 VISION To be the premier hub for promoting credible
online learning services for our partner learning institutions (UK)
by providing facilities for information, guidance and advisory
facilities for our customers. 2.2 MISSION /GOALS To act as
principal referral agent for our partners online learning services
To provide a local support service to online learners enrolled with
our partner institutions. To promote the recognition and
credibility of the qualifications obtained from our partner
learning institutions through online learning. 3
4. 3. PRODUCTS AND SERVICES 3.1 EDUCATIONAL RELATED MARKETING
AND REFERAL SERVICES: BES acts as marketing and referral agent for
credible and established partner learning institutions- with a bias
towards online learning. 3.2 ONLINE LEARNING SUPPORT SERVICES: BES
provides hands-on online learning support services to local
learners registered with our partner colleges/ learning
institutions. The support ranges from helping our clients with the
enrolment process to guidance on how to use ICT facilities to
access and submit course work. 3.3 ONLINE LEARNING AWARENESS-BES
promotes awareness raising regarding online learning and how it can
maximised in the development of a knowledgeable and skilled
community. 3.4 GRADUATE SERVICES: BES offers graduate independent
guidance services regarding research design, conducting research
and writing of dissertation / thesis. 3.5 EXAM SKILLS DEVELOPMENT:
BES offers exam skills development master sessions for all learners
from primary to university students. 3.6 EMPLOYABILITY MENTORSHIP:
BES offers employability guidance sessions covering- CV writing,
job search skills, interview preparations, job ready assessment and
employability / industrial placement services. 3.7 RESEARCH AND
CONSULTANCY: BES offers research and consultancy services in
various areas to individuals and the corporate world. 4
5. 3.8 CAPACITY BUILDING: BES hosts various capacity building
workshops, seminars and conferences. 5
6. 4. GUIDELINES 4.1 TEACHING / TUTORIAL SERVICES a) BES is not
registered learning provider; therefore, it does not provide any
academic or vocation teaching or tution services to its clients or
on behalf of its partner organisations. b) BES will hovever ensure
that all Teaching and Tutorial services are arranged directly with
the registered, partner, learning, teaching and tutuion
providers.and not BES. c) BES will only provide information,
guidance and advice on how to access and make use of the learning,
teaching and tutorial service being provided by our partner
learning institutions. [the above statements must be told to all
staff, clients and organisations at all times] 4.2 MARKETING AND
REFERAL SERVICE a) BES will only market and provide a referal
service on behalf of a partner organisation which has been approved
by the board of Management. b) All partner organisations must be
established with a clear track record and of good standing c) There
must be an agreed terms of reference covering all key contractual
terms including the core service to be offered, fees, timeframe etc
between BES and the partner organisation. d) Clear policies and
procedures must be obtained from the partner organisation before
BES starts to market the services. e) BES and the partner
organisation must provide a complaints procedure 6
7. f) Where possible a cover letter of appointing BES as the
referal agent must be on display in the office. 4.3 LEARNER
ENROLMENT REFERAL SERVICE a) BES will act as principal agent for
market and enrolling applicants to our recognised partner learning
organisations, colleges and universities. b) BES must have an
agreement and mandate to act as learner referal and enrolment
service from the respective partner organisation. c) A customised
enrolment form must be developed for use which recognises BES as
the referring organisation. d) The form must state clearly what
programmes / courses are available, fees and method of payment e)
Prospecting students will access the enronment form through BES at
the office(s) or online f) Applicants will submit the completed
forms to BES and make the necessary payments as required. g) BES
will submit the enrolment forms together with appropriate payments
to the respective learning provider partner. h) The partner
organisation will enrol the applicant and provide them with access
to the learning facilities, programmes and learning sessions. i)
BES will support and manage the client / learner throughout the
duration of the course and programme as agreed. 7
8. j) BES will provide regular updates to both the learner and
the partner organisation. k) BES will revise its procedures as and
when required to comply with the law, contractual obligations and
best practice. 4.4 INFORMATION, GUIDANCE AND ADVICE (IGA) SESSIONS
FOR ENROLLED ONLINE LEARNERS To ensure that our students are fully
guided and supported during their tenure as online learners BES
will provide Information, Guidance and Advisory (IGA) services in
the form of workshops and one to one sesions. BES will prepare
standard IGA packs / leaflets to induct students on their
expectations, how to access the programmes and comply with the
online learning process BES will be holding scheduled induction and
guidance contact sessions helping with students with programme
requirements Induction workshops and guidance sessions will be
arranged in advance throughout the year. BES will also offer 1 to 1
advisory sessions to students by arrangement. BES reserve the
rights to charge an admin fee for additional induction and advisory
sessions. BES will work with it partner organisations to develop
appropriate induction and advisory packs. 4.5 EXAM SKILLS COACHING
SESSIONS BES will be offering exam skills development workshops and
sessions for the following levels: Secondary school (junior and
senior secondary) College and University Professional Exams BES
will charge a fee for this service. 8
9. 4.6 GRADUATE SUPPORT SERVICES BES will be offering the
following graduate study support services: Research design Thesis /
disertation editorial services Thesis / dissertation viva voce
preparation service BES will charge a fee for this service. 4.7
EMPLOYABILTY SERVICES BES offers the following employability
services: Job search CV writing Industrial placement Interview
skills Entrepreneurship coaching BES will charge a fee for this
service. 4.8 CORPRATE RESEARCH AND CONSULTANCY SERICES BES offer
consultancy and research services to the general public and
corporate organisations. 4.9 SEMINARS AND WORKSHOPS BES offer
offers general and specialist capacity building workshops and
seminars for: Chief Excutives Senior Managers The General Public
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11. National Director Manager training, research & product
development Finance and Administration Marketing and Customer
Officer Relations officer Office Assistant 11