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BPO Management System

AIM:

To analyze and design a system for BPO management System (for processing a query)

using Rational Rose tool.

1. PROBLEM STATEMENT

This project emphasizes about the Foreign Trade System which is an interface between

the Account holder and the market.

2. MODULES AND DESCRIPTION

Login:

• The Login module contains the form which contain membership name and member 

 password. It includes Username and Password.

Posting a query:

• The module insists about the customer posting a query to the website. The querywill be provided with a ticket number.

Responding the query:

• The administrator or the agent on the other side, will reply or respond the query,

 posted by the customer. The ticket will be closed after the response.

Storage:

• The query and the response will be stored in the archive for future response.

2.1 SOFTWARE REQURIEMENTS:

1. Rational Rose

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3. USECASE DIAGRAM

post a query

customer respond query

login

administrator 

logout

store details

database

4. CLASS DIAGRAM

Database

id

query

store()

display()

 Administrator 

loginid

respond()

logout()

Customer 

loginid

login()

postquery()

logout()

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5. SEQUENCE DIAGRAM

customer 

 

customer administrator  

 

administrator database

 

database

login

store id

post query

store query

display query

login

respond to query

display response

logout

logout

6. COLLOBORATION DIAGRAM

customer  administrator 

database

1: login3: post query

5: logout

2: store id4: store query

7: login8: respond to query

10: logout

6: display query

9: display response

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7. STATECHART DIAGRAM

query storing

in database

login into

bpo

query

posting

responsing

the query

dispalying

the result

8. COMPONENT DIAGRAM

database

customer  administrator 

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9. ACTIVITY DIAGRAM

10. DEPLOYMENT DIAGRAM

customer adminstrat

or 

database

post query

login

storequery

respondquery

display

logout

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JAVA CODING:

Result:

Thus the Foreign Trading system was designed and analyzed using Rational Rose.