Embed Size (px)
Citation preview
From ‘Process to Success’ Janine Nation and Gary ThwaitesMay 2019
What is Business Process Management?
• the structured, systematic way an organisation manages and improves its business processes
• Identifying, documenting, visualising, measuring and improving processes
“a collection of repeatable, structured activities, that performed in a specific sequence, produces a service or outcome for a customer”
Business processes
Business processes
If you can’t describe what you are doing as a
process, you don’t know what you’re
doing.W. Edwards Deming
Business processes
DRAW A PIG
Business processes
Business process issues
Opportunities to improve
15
Our approach• Business Process Management
Framework
• Business Process Management System
• Engagement & Capability
Engagement & Capability
• Leadership buy-in
• Targeted Process Champions
• BPI Program
Our journey so far…
40+users Promapp trained
processes published in Promapp
processes mappedin Promapp
230
• Reporting capability
• Measuring benefits realised
• Succession planning
• Ongoing training and change management
Where to from here …
Questions&
Discussion
