BPM Performance Manager Express for NetApp Filers · PDF fileBMC Performance Manager Express for NetApp Filers User Guide May 2010 Version 2.7.01

BMC Performance Manager Expressfor NetApp FilersUser Guide

May 2010

Version 2.7.01

Contacting BMC Software

You can access the BMC Software Web s i te at http://www.bmc.com/. From this Web s i te, you can obta ininformation about the company, i ts products , corporate offices , specia l events , and career opportuni ties .

United States and Canada Outside United States and Canada

Address BMC Software, Inc.2101 CityWest Blvd. Houston TX 77042-2827

Telephone (01) 713 918 8800

Telephone 713 918 8800 or 800 841 2031

Fax (01) 713 918 8000

Fax 713 918 8000

Copyright 2006 BMC Software, Inc. or l i censors , as an unpubl i shed work. Al l rights reserved.

BMC Software, the BMC Software logos , and a l l other BMC Software product or service names are regis teredtrademarks or trademarks of BMC Software, Inc.

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Oracle i s a regis tered trademark, and the Oracle product names are regis tered trademarks or trademarks ofOracle Corporation.

Al l other trademarks belong to thei r respective companies .

BMC Software cons iders information included in this documentation to be proprietary and confidentia l . Youruse of this information i s subject to the terms and conditions of the appl icable End User License Agreementfor the product and the proprietary and restricted rights notices included in this documentation.

Restricted Rights Legend

U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THECOPYRIGHT LAWS OF THE UNITED STATES. Use, dupl ication, or disclosure of any data and computer software bythe U.S. Government i s subject to restrictions , as appl icable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time.Contractor/Manufacturer i s BMC Software, Inc., 2101 Ci tyWest Blvd., Houston, TX 77042-2827, USA. Any contractnotices should be sent to this address .

2

BMC Performance Manager Express for NetApp FilersVers ion 2.7.01

Customer support

You can obtain technical support by using the Support page on the BMC Software Web site or by contactingCustomer Support by telephone or e-mail. To expedite your inquiry, please see "Before Contacting BMCSoftware."

Support Web Site

You can obtain technical support from BMC Software 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From this Web site, you can

Read overviews about support services and programs that BMC Software offers:

Find the most current information about BMC Software products

Search a database for problems similar to yours and possible solutions

Order or download product documentation

Report a problem or ask a question

Subscribe to receive e-mail notices when new product versions are released

Find worldwide BMC Software support center locations and contact information, including e-mailaddresses, fax numbers, and telephone numbers

Support by Telephone or E-mail

In the United States and Canada, if you need technical support and do not have access to the Web, call800 537 1813. Outside the United States and Canada, please contact your local support center for assistance.To find telephone and email contact information for the BMC Software support center that services yourlocation, refer to the Contact Customer Support section of the Support page on the BMC Software Web site at http://www.bmc.com/support_home.

Before Contacting BMC Software

Before you contact BMC Software, have the following information available so that Customer Support canbegin working on your problem immediately:

Product information

product name

product version (release number)

license number and password (trial or permanent)

Operating system and environment information machine type operating system type, version, and servicepack or other maintenance level such as:

PUT or PTF

system hardware configuration

serial numbers

3


http://www.bmc.com/support_home



4Table of Contents


Table of Contents

.........................................................................................................................................5Overview

.........................................................................................................................................6Supported Platforms

.........................................................................................................................................7Getting Started

..........................................................................................................................................7The Product

.........................................................................................................................................8What's New in v2.7.01

.........................................................................................................................................9User Guide

..........................................................................................................................................9How it Works

..........................................................................................................................................10Monitoring with BPM Express for NetApp Filers

..........................................................................................................................................10Monitoring CIFS

..........................................................................................................................................11Monitoring NFS Cache

..........................................................................................................................................12Monitoring System Statistics

..........................................................................................................................................13Monitoring Backups

..........................................................................................................................................13Monitoring vFilers

..........................................................................................................................................14Monitoring SnapVault

..........................................................................................................................................15Monitoring SnapMirror

..........................................................................................................................................15Monitoring Quota

..........................................................................................................................................16Monitoring File System

..........................................................................................................................................17Monitoring LUNs

..........................................................................................................................................17Thresholds

..........................................................................................................................................19Reporting

..........................................................................................................................................20Enabling the Debug Mode

5Overview


OverviewBMC Performance Manager Express for NetApp Filers is an agent-less Performance Manager for the BMC®Portal environment. It enables you to setup the monitoring, without any coding of a NetApp Filers , a storagesystem using the Data ONTAP operating system.

It enables you to consolidate diverse monitoring needs within the Portal framework through a singlesolution.

The monitoring classes available in this version are:

1. NetApp Filers - Fi le System

2. NetApp Filers - LUN

3. NetApp Filers - Backup

4. NetApp Filers - NFS Cache

5. NetApp Filers - Quota

6. NetApp Filers - SnapMirror

7. NetApp Filers - System Statistics

8. NetApp Filers - SnapVault

9. NetApp Filers - vFiler

Being a Performance Manager specifically designed for BMC Portal, BMC Performance Manager Express forNetApp Filers uses the Portal’s web-based interface and features for install ing, managing and monitoringyour infrastructure.

For convenience, the product may be called NetApp Filers Express within the product documentation and onlinehelp.

6Supported Platforms


Supported PlatformsBMC Performance Manager Express for NetApp Filers supports all NetApp storage devices.

FAS6000 Series

FAS3100 Series

FAS3000 Series

FAS2000 Series

S Family

Data ONTAP GX Systems

NearStore on FAS

NetApp VTL

V6000 Series

V3100 Series

V3000 Series

Information Server – IS1200

The product provides a set of application classes that allows the user to interrogate and retrieveinformation from a managed element through SNMP based technology. All the three versions of SNMP (v1,v2c, v3) are supported by the PM NetApp Filers Express.

7Getting Started


Getting StartedThis describes the prerequisites and the procedures you must perform before you install BMC PerformanceManager Express for NetApp Filers. Please follow the given instructions carefully in order to ensure asuccessful integration of the solution within the Portal environment.

The computer on which you install BMC Performance Manager Express for NetApp Filers should alreadyhave:

1. BMC Performance Manager Portal version 2.5.00

2. Access to an RSM i.e. Remote Service Monitor

The RSM program must be installed on a Windows platform. This can either be same as the server where thePortal is installed or, any other Windows computer on the network.

Once you install BMC Performance Manager Express for NetApp Filers, you can add as many elements as yourequire in your monitoring environment.

The ProductThe fi le required for the installation of BMC Performance Manager Express NetApp Filers is:

BPM-Express-NetApp-Filers-2.7.01.par

The above-mentioned fi le is valid for installation on Windows, UNIX and Linux.

Please contact your BMC sales representative to purchase the l icense to use product. The product package isto be downloaded from the Sentry Software website on the BMC Performance Manager Express for NetAppFilers product page. A trial version is available for free from the Sentry Software website.

Once BMC Performance Manager Express for NetApp Filers is installed in your Portal environment:

1. To start up the monitoring, add its corresponding application class to an element or element profile.The BMC Performance Manager Express for NetApp Filers application classes are l isted under theStorage category.

2. Fil l in Properties and Credentials information and click Next

3. Set the threshold parameters

4. Click Finish to validate.

BMC Performance Manager Express for NetApp Filers is an agent-less solution designed specifically for BMCPortal. Therefore, it uses/shares/offers all the procedures, features and capabilities offered in the Portal,l ike Element Profile, Shared credentials, Adding/Editing/Deleting classes etc.

As described above, you need to enter certain information:

Collection interval

SNMP configuration details depending on the version.

8What's New in v2.7.01


What's New in v2.7.01New Features

BMC Performance Manager Express for NetApp v 2.7.01 has been enhanced to fully support the monitoring ofthe CIFS protocol. The Application Class NetApp Filers - CIFS was added to the PM to report data on itsrelated parameters.

9User Guide


User GuideThis section explains how to use each monitoring tool i .e. a separate application class within the BMC PMExpress for NetApp Filers by Sentry Software solution.

BMC PM Express for NetApp Filers by Sentry Software is a Performance Manager specifically designed for BMCPortal; consequently, it uses the same common features and procedures of BMC® Portal. This document assumesthat the user knows how to use the Portal and therefore explains procedures only related to BMC PM Express forNetApp Filers by Sentry Software, and not on how to add Elements, Element Profiles etc. Please refer to the BMCPortal documentation for details on how to use the Portal.

How it WorksOnce BMC Performance Manager Express for NetApp Filers is installed in your Portal environment:

1. To start up the monitoring, add the corresponding application class to an element or element profile.The NetApp Filers Express application classes are l isted under the Storage category.

2. Fil l in Properties and Credentials information and click Next.

3. Set the threshold parameters.

4. Click Finish to validate.

The newly-created instances now appear in the left pane of the Portal window.

To edit or delete an instance, go through the regular procedure followed for all Performance Managers onthe Portal environment:

Click on the application class instance in the Configure tab, and on the Thresholds, Properties andCredentials page click Edit.

1. Edit the properties and credentials, thresholds and alert conditions for the application class instanceand its dependent classes. After modification, cl ick Save.

The deletion procedure depends on the number of instances you have under this application class:

1. Delete the entire application class:

If there is just one instance of the application class

If you wish to delete all instances under the application class

2. Delete a specific instance:

If there are more than one instances of the class

If you have just one instance of this class, or want to delete all instances of the class, you need to delete thewhole class:

1. Click on the element in the Configure tab > Application Classes > Delete

2. Select application class > Next

3. To confirm deletion, cl ick Delete

A message indicates successful deletion of the NetApp Filers - "x" application class and its dependent class

10User Guide


(es).

To delete a specific instance of an application class when you have more than one instances under oneinstance:

1. In the Configure tab, cl ick on the instance you wish to delete, and on the Thresholds, Properties andCredentials page, cl ick Delete.

2. Confirm the deletion by clicking OK.

A message indicates successful deletion of the specific instance.

Adding, editing or deleting application classes and instances are based on the Portal features. All performancemanagers fully integrated with BMC Portal are built to use the same features/procedures.

Monitoring with BPM Express for NetApp FilersOnce BPM Express for NetApp Filers is installed on the elements, after having ensured that all pre-requisitesare met, the storage information is displayed automatically in Portal interface.

BPM Express for NetApp Filers monitors the following NetApp device features:

Backup

vFiler

SnapVault

System Statistics

SnapMirror

Quota

File System

LUN

NFS Cache

For details on which performance metrics and usage statistics are detected on each system, please see theApplication Classes section in the Reference Guide and click on the Connector Name applicable to your system/typical platform.

Monitoring CIFSCIFS is the protocol the most commonly used by NetApp Filers for sharing fi les with Windows clients. It istherefore critical to accurately monitor its performance and to detect any problem or failure that may occur.

BMC Performance Manager Express for NetApp Filers provides administrators with valuable information foreach CIFS metrics and parameters. Expand the CIFS application class to display its related parameters.

11User Guide


Monitoring NFS CacheNetwork File System (NFS) is the protocol used by UNIX systems to access a fi lesystem from a remotemachine over the network.

BPM Express NetApp Filers provides administrators with valuable information to help them supervise NFSCache parameters. Any parameter can be viewed as graph by simply clicking the icon in the History column.

12User Guide


Monitoring System StatisticsSystem statistics provide useful information related to performance and usage of NetApp Filers; BPM ExpressNetApp Filers automatically detects the information sources available on the monitored component anddisplays the storage information provided by those sources in the Portal interface.

Most of the monitored parameters data, including auto support, cluster status, CPU usage, etc can be viewedas a graph. Click the icon in the history column to display the corresponding graph.

13User Guide


Monitoring BackupsBPM Express NetApp Filers enables administrator to monitor backups of NetApp Filers. Successfulcompletion of your backups is critical to prevent recovery problems.

BPM Express NetApp Filers provides the number of active, attempted, failed and successful dumps andrestores. All dumps and restores history can be viewed as a graph by simply clicking the corresponding iconin the History column.

Monitoring vFilersA vFiler unit results of the partitioning of a "storage system". A vFiler unit, using the resources assigned,delivers fi le services to its cl ients as a storage system does. The storage resource assigned to a vFiler unitcan be one or more qtrees or volumes. The network resource assigned can be one or more base IP addressesor IP aliases associated with network interfaces.

BPM Express NetApp Filers monitors vFilers and displays their status directly in the component label. vFilersstatus history can be displayed as a graph by clicking on the corresponding icon in the History column.

14User Guide


Monitoring SnapVaultSnapVault is a disk-based storage backup feature of Data ONTAP that enables data stored on multiplestorage system and Open Systems (non-fi ler) storage systems to be backed up to a central, secondary storagesystem quickly and efficiently as read-only snapshots. In event of data loss or corruption on a storagesystem or open storage system, backed up data can be restored from the SnapVault secondary storagesystem to the primary or open storage system with l ittle of the downtime and uncertainty associated withconventional tape backup and restore operations.

BPM Express NetApp Filers simplifies tracking the status of backup operations and provides valuableinformation to help administrator manage data transfers.

SnapVault parameters can be displayed as a graph by clicking on the corresponding icon in the History

15User Guide


column.

Monitoring SnapMirrorSnapMirror is an util ity in NetApp to do data transfer across fi lers. SnapMirror works at Volume level orqtree level. It replicates data from one volume or qtree (the source) to another volume or qtree (the mirror)and periodically updates the mirror to reflect incremental changes on the source. The result of this processis an online, read-only volume (the mirror) that contains the same data as the source volume at the time ofthe most recent update.

BPM Express NetApp Filers monitors SnapMirror jobs to confirm that data is being mirrored properly,provide alerts when data replication policies are not being met, and produce key reports for trackingSnapMirror relationships and util ization to ensure data protection.

Monitoring QuotaA disk quota is a set of rules that restrict disk space and the number of fi les used by a user or a group. Aquota can also restrict the total space and fi les used in a qtree or the usage of users and groups within aqtree. For example, you could create a user quota that specifies that a particular user can use up to 225MBof disk space in a given qtree in a given volume before a warning is issued (soft l imit) and up to 250MBmaximum (hard l imit).

BPM Express NetApp Filers monitors NetApp Quota and provides a Status (running/suspended/missing) foreach volume monitored. The status history can be displayed as a graph by simply double-clicking the Statusparameter of the appropriate volume.

16User Guide


Monitoring File SystemBPM Express NetApp Filers enables system administrators to easily monitor File System space usage, inorder to efficiently manage storage resources.

The File System parameter can be viewed as a graph by simply clicking the corresponding icon in the Historycolumn.

.

17User Guide


Monitoring LUNsBPM Express NetApp Filers monitors Logical Unit (LUN) and provides written and read bytes count for eachmonitored component. The Error Count parameter indicates the total number of errors seen on this LUN sincethe stats were last reset. In a normal situation, this parameter’s value is always zero. Its value changes toone when an error occurs and goes back to zero (no alert) at the next poll ing.

All LUN usage history can be displayed as a graph by simply clicking the corresponding icon in the Historycolumn.

ThresholdsWhenever possible, BPM Express for NetApp Filers automatically sets thresholds for parameters. If youprefer a more fault-tolerant monitoring, you can modify the thresholds of each parameter through theConfigure tab > Edit Thresholds.

1. To modify the parameter thresholds of several storage objects of an element, cl ick on the Storage(<platform>) icon in the Configure tab > Thresholds, Properties and Credentials > Edit.

or

To modify the thresholds of a particular instance, cl ick on the instance icon > Thresholds, Propertiesand Credentials > Edit.

18User Guide


Click Edit to modify the thresholds

Any modification to the thresholds or any other properties of elements created using the "Element Profile"mode is to be done using the Element Profile route or by clicking "Override Profile"

2. Disable the alert conditions in the Status parameter, i .e. un-check the boxes for Warning and Alarm.

Disable the alerts on the Status parameter by un-checking the boxes

3. Enable the alert conditions on the parameter (Total Capacity in the image below) by checking the boxes,and manually enter the threshold values and then click on Save.

19User Guide


Manually modify the thresholds on the parameter and activate the alerts

4. The "Success, changes have been saved" message indicates that the modifications have been registered.

Alerts are displayed by the parameter whose thresholds are modified.

ReportingTo facil itate the monitoring of LUN, Backups and NFS Cache, NetApp Filers Express provides customizableusage reports.

For example, the parameter “Client - Received Bytes” of the class NetApp Filers - NFS Cache does not meananything in the “Status” tab since it represents the number of NFS bytes received from clients since lastpoll ing. The value consequently changes a lot depending on the exact poll ing period. Whereas the parameter“Client – Received Bytes Rate” on the “Status” tab provides the instantaneous per second rate value.

In order to have a more meaningful report for the parameter “Client - Received Bytes” use the “Report” tab tovisualize the parameter value on a hourly or daily basis in total (how many gigabytes have been receivedeach day, for example).

20User Guide


So from the above screen shot you can see that 0.5 GB were received on the 22nd and 1.65 GB on the 23rd .Vice versa for the parameter “Server – Received Bytes (GB)”, 0 GB received on 22nd and 41 GB on 23rd.

Enabling the Debug ModeBy default, BPM Express for NetApp Filers sends only the most critical information, warning and errormessages to the Application Collection Status parameter. Most often, this information is accurate enough toensure that BPM Express for NetApp Filers is functioning properly. If you encounter an issue and wish toreport it to customer support, you will be asked to enable the Debug Mode and provide the debug output tothe support team.

1. In the Configure tab > click the Element whose debug output you require.

2. Scroll down to Application Classes > click the Application class that you want to enable the debug mode >click Edit.

3. Select Yes from the drop-down Debug Mode list > Save.By default, BPM Express for NetApp Filers sends its debug output to: %RSM_HOME%/RSMxx/SEN_NetApp/sen_netapp_debug_hostname.log

4. Wait for 15 minutes and then disable the debug mode by selecting No.

5. Send the debug fi le to the support team.

Pay attention to the file size -the debug output of BPM Express for NetApp Filers could be very large if enabled forseveral days

About BMC® SoftwareBMC Software, Inc. NYSE:BMC, is a leading provider of enterprise managementsolutions that empower companies to manage their IT infrastructure from abusiness perspective. Delivering Business Service Management, BMC Softwaresolutions span enterprise systems, applications, databases, and servicemanagement. Founded in 1980, BMC Software has offices worldwide and fiscal2004 revenues of more than $1.4 billion. For more information about BMC

Software, visit www.bmc.com.

About Sentry Software™Sentry Software, a strategic Technology Alliance Partner of BMC Software,provides key monitoring solutions specifically designed to expand thecapabilities of BMC Performance Manager, thus enabling up to 100% coverage ofany infrastructure. Sentry Software specializes in single solutions for multi-platform monitoring of hardware, custom applications or any IT component, andblackout windows. Sentry Software products are deployed in 45 countries acrossthe globe and lead the list of BMC Software’s third-party product sales. For more

information about Sentry Software, please visit www.sentrysoftware.net.

Documents

BPM Performance Manager Express for NetApp Filers · PDF fileBMC Performance Manager Express for NetApp Filers User Guide May 2010 Version 2.7.01