Boys & Girls Clubs of America 2007 Midwest Leadership Conference

The Leading from the Heart Workshop®

Our Mission:

“To enable all young people, especially those who need us most, to reach their full

potential as productive, caring, responsible citizens.”

FULLPOTENTIAL

4.7 percent

warning:ON JULY 31, 2007, THE JOB OPENINGS RATE WAS 3.0 PERCENT, OR 4.2 MILLION JOB OPENINGS

Source: Bureau of Labor Statistics

WAKE UPT h i s i s y o u r

c a l l

15-19 = -4What talent war?

Professional and business services jobs will increase by 6 million jobs, with 30 percent of that growth in

the health care and social assistance sector.

SOURCE: Bureau of Labor Statistics

“Employment in social assistance continued to

trend up in July; the industry has added 99,000

jobs over the past 12 months.”

Bureau of Labor Statistics Press Release August 3, 2007

By 2012, 20 percent of U.S. workers will be fifty-five years old or

older

O N E I N F I V E

SOURCE: Bureau of Labor Statistics

“The Baby Boom is de-booming and soon there will be many

more jobs than people available to fill them.”

“Why Retention Should Become a Core Strategy Now” Harvard Management Update, October 2003

Fact

In the war for talent, everyone is fighting

over your best employees.

Fewer than half of all U.S.

workers are satisfied with

their jobs.

SOURCE: The Conference Board

“It may be time to reconsider the ‘they

have no place else to go’ strategy of employee retention.”

“Why Retention Should Become a Core Strategy Now”

Harvard Management Update, October 2003

Human Resource professionals say they are seeing new workers entering the workforce lacking overall professionalism, written communication skills, analytical skills, or business knowledge.

SHRM: “2005 Future of the U.S. Labor Pool Survey Report”

Source: Bureau of Labor Statistics

of all employees have worked for their current employers for at least five years

only half

One out of four workers have been with their present employer for less than a year.

Source: Bureau of Labor Statistics

RETENTIONMATTERS(Period.)

People join an organization.

They leave a manager.

Leadership>> MATTERS

Are you reaching your full potential as a leader?

QUESTION:

dis·ad·van·tage

Noun. The absence of advantage or

equality; the state of being in an unfavorable circumstance

or condition.

“You will be confronted with questions every day that test your morals. Think carefully, and for your sake, do the right thing, not the easy thing.”

- Commencement Speaker to the St. Anselm College Class

of 2002

“Ex-Tyco Chief Executive Kozlowski Sentenced to 8 to 25

Years”Headline / Bloomberg.com / 09.19.2005

Strong Fundamental Values

“We must demand of ourselves and of each other the highest standards of individual and corporate integrity. We safeguard company assets. We comply with all company policies and laws.”

Source: The Tyco Guide to Ethical Conduct

“We safeguard company assets.”Regency mahogany bookcase, c. 1810, $105,000

George I walnut arabesque tallcase clock, $113,750

Custom queen bed skirt, $4,995

Custom pillow, $2,665

Ascherberg grand piano, c. 1895, $77,000

Chandelier, Painted Iron, c. 1930, $32,500

Pair of Italian armchairs, c. 1780, $64,278

Persian rug, 20 feet by 14 feet, $191,250

“In corporate America, crime pays. Handsomely. Grotesquely, even.”

Arianna Huffington Pigs at the Trough

“Ebbers’ luck runs out in sweeping victory for feds”Headline / USA TODAY / March 16, 2005

I said, “Ship the documents to the feds.”

She heard, “Rip the documents to shreds.”

“”

We’ve got this idea that business means

anything goes.

R. Edward Freeman, Director Olsson Center

for Applied Ethics

PERCENT

Less than half of all U.S. employees trust

their senior leaders.

49

Source: Watson Wyatt’s WorkUSA 2006/2007 Survey

“Ilene Gochman Watson Wyatt

WITH FEWER THAN HALF OF EMPLOYEES EXPRESSING CONFIDENCE IN SENIOR MANAGEMENT, NO COMPANY HAS BEEN LEFT UNTOUCHED BY THE FALLOUT FROM RECENT TURMOIL IN THE BUSINESS ENVIRONMENT.”

Used-car salesperson…pushy

Politician…dishonest

Lawyer…ambulance chaser

Librarian…stuffy

Postal worker…postal

Business leader…fraud

Employees are

searching for leaders with integrity who prove

their credibilitycontinuously.

values-based LEADERSHIP

interestscommon

Values-based leaders enlist employees by identifying

and showing them how that shared vision will satisfy mutual needs.

Consistency between an organization’s stated values

and its leaders’ actual behavior is critical to credibility.

“We believe that our organization’s greatest asset is its staff. We encourage and support professional development

activities that meet the goals of the organization. We are accountable, and we take personal responsibility

for all our daily actions.”

SAMPLE VALUES STATEMENT

a l i g n m e n t

Once they feel aligned, individuals can start envisioning their place in supporting the organization’s success.

When there is

between what leaders say and what they do, employees immediately and rightly recognize those leaders as frauds.

discrepancy

Forget reality. Perception drives behavior.

moment of truth?

Today’s leaders must demonstrate their organization’s values—not just in the moment of truth, but continuously and proactively—in order to secure their employees’ trust.

PROACTI V E

“Griffin Hospital is committed to providing

personalized, humanistic, consumer-driven health care in a healing environment.”

From the Griffin Hospital Mission Statement

[average Griffin patient satisfaction 2001-2006] 97 percent

“Despite pay scales 5 percent to 7 percent lower than hospitals in its area, Griffin

received 5,100 applications for a range of 160 open positions in 2005, largely due to its top-notch reputation for patient care.”

Fortune, “100 Best Companies to Work For”

“Overall today’s lesson is that perks are nice, but employees are looking for something more basic.”

Robert Levering and Milton Moskowitz Great Place to Work Institute

“They want to be told the truth, especially if the news is bad. They also want, corny as it sounds, to

feel they make a difference.”

Robert Levering and Milton Moskowitz

Leadership is not about the moment of truth. It’s

about every moment.

 The mission statement is “not a

trophy that decorates office walls, but an organic body of beliefs and a foundation of guiding

principles we hold in common.”

Howard Schultz, founder of Starbucks

Eighty-two percent of workers would rather earn less money at

an organization with ethical business practices than receive

higher pay at a company with questionable ethics.

WH

Y B

OTH

ER

?

LRN Ethics Study 2006

Source: Walker Information – Commitment In The Workplace: The 2003 National Employee Benchmark Study

nine timesWorkers who believe their

organizations act with integrity are

more likely to stay in their current jobs.

fullpotential!

FULLPOTENTIAL?

Employees are searching for leaders who will help them reach their full potential.

Reach yours!

The Leading from the Heart Workshop®

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