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Copyright 2010 Pearson Education InternationalChapter 3 - *Communicating in a World of Diversity
Copyright 2010 Pearson Education InternationalChapter 3 - *Learning ObjectivesDiscuss the challenges and opportunities of intercultural communicationDefine culture and explain how it is learnedDefine ethnocentrism and stereotyping, then give three suggestions for overcoming these limiting mindsets
Copyright 2010 Pearson Education InternationalChapter 3 - *Learning ObjectivesExplain the importance of recognizing cultural variations and list eight categories of cultural differencesIdentify the steps you can take to improve your intercultural communication skillsList seven methods for writing clearly in multi-language business environments
Copyright 2010 Pearson Education InternationalChapter 3 - *Communication in a Diverse WorldThe concept of diversity Individual characteristicsIndividual experiencesIntercultural communicationCultural backgroundsCultural differences
Copyright 2010 Pearson Education InternationalChapter 3 - *Opportunities in a Global MarketplaceNew customersNew labor sourcesNew job possibilities
Copyright 2010 Pearson Education InternationalChapter 3 - *Advantages of a Diverse WorkforceConnect with customersExpand talent pool
Copyright 2010 Pearson Education InternationalChapter 3 - *Challenges of Intercultural CommunicationMotivating employees Communicating with employeesPromoting harmony and cooperation
Copyright 2010 Pearson Education InternationalChapter 3 - *Enhancing Sensitivity to Culture and DiversityUnderstanding the concept of cultureOvercoming ethnocentrism and stereotypingAccepting variations in a diverse worldAdapting to other business culturesAdapting to U.S. business culture
Copyright 2010 Pearson Education InternationalChapter 3 - *The Concept of CultureShared systemPrioritiesBehaviorsRules
Copyright 2010 Pearson Education InternationalChapter 3 - *Characteristics of CulturesCultural assumptionsAutomaticCoherentComplete
Copyright 2010 Pearson Education InternationalChapter 3 - *Negative Cultural AttitudesEthnocentrismXenophobiaStereotyping
Copyright 2010 Pearson Education InternationalChapter 3 - *What Is Cultural Pluralism?Accepting multiple culturesAvoiding assumptionsAvoiding judgmentsAcknowledging distinctions
Copyright 2010 Pearson Education InternationalChapter 3 - *Recognizing Variations in a Diverse WorldContextualLegal and ethicalSocialNonverbal AgeGenderReligionAbility
Copyright 2010 Pearson Education InternationalChapter 3 - *Cultural ContextDecision making practicesProblem solving techniquesNegotiating styles
Copyright 2010 Pearson Education InternationalChapter 3 - *Legal and Ethical BehaviorSeek common groundWithhold judgmentSend honest messagesRespect differences
Copyright 2010 Pearson Education InternationalChapter 3 - *Social Behavior DifferencesWork and successRoles and statusUse of mannersConcepts of timeFuture orientationOpenness and inclusiveness
Copyright 2010 Pearson Education InternationalChapter 3 - *Nonverbal DifferencesGreetings and touchingPersonal spaceFacial expressionsEye contactPostureFormality
Copyright 2010 Pearson Education InternationalChapter 3 - *Differences in AgeYouth-orientedSenior-orientedMulti-generational
Copyright 2010 Pearson Education InternationalChapter 3 - *Gender DifferencesExisting workplace culturesCommunication styles
Copyright 2010 Pearson Education InternationalChapter 3 - *Religious DifferencesPersonal beliefsWorkplace issues
Copyright 2010 Pearson Education InternationalChapter 3 - *Ability DifferencesAssistive technologiesCustomersColleagues Employees
Copyright 2010 Pearson Education InternationalChapter 3 - *Adapt to Other CulturesAcknowledge your biasesIgnore the Golden RuleBe tolerant, respectful, and flexiblePractice patience and keep a sense of humor
Copyright 2010 Pearson Education InternationalChapter 3 - *U.S. Business CultureIndividualismEqualityPrivacy and personal spaceTime and schedulesReligious beliefsCommunication styles
Copyright 2010 Pearson Education InternationalChapter 3 - *Improving Intercultural CommunicationStudy other cultures and languagesRespect communication stylesSpeak and write clearlyListen carefully to othersUse interpreters or translatorsHelp others adapt to your culture
Copyright 2010 Pearson Education InternationalChapter 3 - *Studying Other CulturesSocial customsClothing and foodPolitical patternsReligion and social beliefsEconomics and businessEthics, values, and laws
Copyright 2010 Pearson Education InternationalChapter 3 - *Learning LanguagesFacilitate communicationPromote business relationships
Copyright 2010 Pearson Education InternationalChapter 3 - *Respecting Communication PreferencesDegree of formalityLevel of directnessWriting or speaking
Copyright 2010 Pearson Education InternationalChapter 3 - *Writing Clearly
Copyright 2010 Pearson Education InternationalChapter 3 - *Speaking and ListeningIntercultural conversationsSpeaking with othersListening to others
Copyright 2010 Pearson Education InternationalChapter 3 - *Translators or InterpretersHuman beingsInterpretation, cultural context, non-verbal cuesComputersTranslation, words and phrases, gist of the message
Copyright 2010 Pearson Education InternationalChapter 3 - *Helping Others AdaptBusiness communication Offer useful adviceSimplify the process
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