Bosch combined heat and power service contracts | 21 | Bosch combined heat and power service contracts

Bosch Thermotechnology Ltd. Cotswold Way Warndon Worcester WR4 9SW

Tel: 0844 892 3004 Fax: 01905 753130

www.bosch-thermotechnology.co.uk

8-716-116-377 Issue B 01/13

Bosch Thermotechnology Ltd. has a policy of continuous research and development and this may necessitate alterations to this specification from time to time. Therefore before preparing for the installation of the appliance it is important that the instructions issued with the unit are carefully read and adhered to. The statutory rights of the customer are not affected. Photographs shown are used for illustrative purpose only. All information is correct at time of going to press. Bosch Thermotechnology Ltd. reserves the right to alter any information where necessary. E&OE.

Bosch Commercial and Industrial HeatingCombined heat and power modulesPremium plus and Premium service contracts

Bosch combined heat and power service contracts | 32 | Bosch combined heat and power service contracts

Bosch Commercial and Industrial combined heat and powerHigh efficiency heating and power with a lower carbon footprint

Bosch CE 70 NA

Combined heat and power (CHP) offers a more efficient way to generate heat and electrical

power, compared to conventional methods.

By reducing energy consumption, carbon emissions

and environmental impact, CHP systems qualify for a

number of financial incentives.

With over 30 years’ experience in designing and

manufacturing CHP systems; Bosch Commercial and

Industrial Heating understands the importance in

maximising the energy efficiency of the module and

ensuring its longevity.

Bosch Commercial and Industrial CHP key features and benefits:High efficiency

– Overall net efficiencies of up to 94.2%,

with higher efficiencies available through

optional condensing technology

– Modulation of output between 50% and 100%Highest environmental standards

– Energy savings

– CO2 reduction and primary energy savings

through simultaneous use of heat and power

– Built in catalyser as standard for low NOxProven quality and reliability

– Bosch renowned standards for

manufacturing quality

– Tried-and-tested components

Cost-efficient supply of energy on site Effective monitoring

– Communication via remote monitoring modem

– Interfaces for integration with Building

Management SystemsQuietness

– Noise levels of 35 dB(A) can be achieved

with optional air and exhaust silencersBosch Service Support

– Bosch specialist team providing system

designs, product specification and

installation queries

– Choice of service and maintenance plans.

Service contracts

Bosch Commercial and Industrial combined heat and power modules are supported with a choice

of optional 10 year* service contracts – Premium Plus and Premium – which are designed to offer

the user complete peace of mind.

The contracts are transferable with the ownership

of the property, and include scheduled engine

inspections, incorporating parts, labour and engine

replacement when necessary, as well as disposing

of waste oil in an environmentally friendly manner.

This is carried out, as part of the contract, by Bosch

Commercial and Industrial Heating’s fully trained

Service Engineers.

Preventative maintenance

The Premium Plus and Premium service contract

provides the customer with preventative maintenance

of the CHP module, allowing continuous operation at

maximum efficiency.

As part of the preventative maintenance plan, all parts

listed on the service schedule will be checked, cleaned

and replaced when necessary. All these service tasks

are covered, including engine replacements, allowing

the customer to budget for maintenance and repairs,

providing control of the whole life costs of the CHP

from the outset, while enhancing the longevity of the

CHP module.

To achieve optimum performance, the engine in

the CHP module is expected to be replaced with

a reconditioned engine after 44,000 run hours.

All replacement gas engines, prior to its changeover,

must adhere to Bosch’s renowned standards for

manufacturing quality. Any changeover performed by

our Service Engineers is done with the convenience

of the end user in mind, ensuring the module is not

out of action for a prolonged period while extending

the life of the appliance.

Remote monitoring

It is recommended that all Bosch CHP modules are

monitored. Remote monitoring allows maintenance

requirements to be sent to the Bosch Commercial

and Industrial Heating service team and ensures

that service intervals are programmed in advance.

Additionally the system allows trained engineers

to diagnose symptoms remotely and monitor

operations using in-depth monthly reports that

detail the CHP performance.

Complete service record history

Our regular maintenance reports following each service

visit explain any observations, adjustments and repairs

that were carried out, helping to build a complete

service record of each CHP module.

Whether you choose Premium Plus or Premium, you

have the added reassurance and peace of mind of

knowing that your service contract is provided by

a member of the Bosch Group.

*Terms and conditions apply.

Peace of mind All inclusive life costs

(including engine replacement) Complete engine overhaul after

44,000 run hours includedRemote monitoring, in-depth

monthly reportsCost-efficient supply of energy on site Oil analysis & report (Premium Plus only) Dedicated on-site engineer

(Premium Plus only)

Bosch combined heat and power service contracts | 54 | Bosch combined heat and power service contracts

A Bosch service contract allows the investor to easily plan the entire life costs of the CHP module.

Premium Plus contractThe Premium Plus service contract provides the

customer with 10 years’ of cover for the combined heat

and power module, removing the need to employ a

full-time on-site engineer.

Preventative maintenance

As part of the Premium Plus service, Bosch Commercial

and Industrial Heating will also carry out all appropriate

oil analysis. This will allow the CHP module to perform

continuously at an optimum level and reduce any

downtime through component failure.

Corrective maintenance

Preventative maintenance will minimise the risk of the

CHP module failing, however should this occur, Bosch

Service will be able to provide a fast response and

minimise the downtime of the CHP module at no

additional cost.

Bosch Service Engineers are fully trained and equipped

with tools, diagnostic equipment and spare items on

their vans with specialised spare parts being held, in

stock, at its UK warehouse.

Dedicated on-site engineers

Bosch Service recognises the importance of customer

satisfaction and will, when requested, be able to offer a

dedicated on-site engineer. This relieves the property

owner from the added expense of employing an

engineer, while giving them the confidence of having a

readily available service team who are fully trained on

the product.

Time specified engineer visits

To minimise the downtime and ensure maximum

efficiency of the module, Bosch Service will be

able to offer timed appointments at the customer’s

convenience.

Premium contractExtended warranty

On renewal of the second year premium contract, Bosch

Service will extend the warranty on the CHP Module.

After the Level 3 engine inspection, Bosch Service

will provide an additional one years’ warranty on the

engine block.

Premium Plus and Premium service contracts

Contract level

Contract detail Premium Plus* Premium*

Duration of contract (subject to contract being continuously maintained) 10 years 10 years

Transferable with ownership or maintenance responsibility of CHP

Scheduled Services

Scheduled services including service parts and labour

High performance lubricating oil as required as part of service

Environmentally correct waste oil disposal

All resulting repairs within the acoustic enclosure, including parts and labour (excludes engine block, see warranty) Additional charge

outside warranty period

Remote CHP monitoring

Monthly CHP management and engineering report

Oil analysis and report

Time specified engineer visits

Dedicated site engineer

Scheduled Engine Inspection

Level 1 including all related parts and labour

Level 2 including all related parts and labour

Level 3 including all related parts and labour plus engine replacement with factory reconditioned engine

Extended Warranty

Warranty cover (subject to continuous contract being maintained)Total cover

parts & labourAdditional 1 year

Warranty of engine blockTotal cover

parts & labour

Additional 1 year on renewal of second

year contractAdditional year after

level 3 overhaul

Breakdown Repair

Automatic notification of faults detected by remote monitoring

Remote fault diagnostics

All required engineer visits Additional charge outside warranty period

All breakdown repairs within acoustic enclosure, including parts and labour (excludes engine block, see warranty) Additional charge

outside warranty period

*Terms and conditions apply.

Bosch combined heat and power service contracts | 76 | Bosch combined heat and power service contracts

Our remote monitoring allows service schedules to be programmed in advance with the following standard

maintenance activities being carried out in rotation.

The table opposite is an example of all the service visits we provide over a 10 year period when the CHP is running

at 8,000 hours per year, or 80,000 run hours total during the 10 year contract. All parts and labour are included.

If you would like more information about combined heat and power contracts from Bosch Commercial and Industrial

Heating please call 0844 892 3004.

Scheduled maintenance

The scheduled maintenance can be adjusted to suit the number of run hours per year,

this ensures the customer only pays for the maintenance required.Service interval Description

2 Service visits 800 run hour service

These two unique service stages are carried out initially when the CHP has been installed, followed by when the engine has been replaced after 44,000 run hours. It includes both engine oil and filter replacements, as well as comprehensive checks and adjustments of the engine’s efficiency and condition.

13 Service visits Service Type A

A standard service interval where engine oil and filters are replaced along with the spark plugs. Engine condition and efficiency checks are carried out and adjusted as necessary.

14 Service visits Service Type B

This service interval includes engine oil and filter changes as well as spark plugs. Our service engineers will perform a full engine efficiency check and will make any further adjustments if required. Further in-depth system checks are undertaken to ensure the fundamental engine safety systems are operating correctly.

7 Service visits Service Type C

Similar to Service Type A but includes replacement of the gas filter and Lambda probe.

6 Service visits Service Type D

Includes all of the service activities contained within Service Types B and C but also includes cleaning of the gas air mixer, replacement of the engine coolant and checks of the crankcase ventilation.

Service interval Description

6 Engine overhauls Level 1

Associated with Service Type D, this is an examination and cleaning if necessary of the exhaust heat exchanger. This is an important check to ensure the efficiency of the CHP is maintained.

2 Engine overhauls Level 2

Carried out at 22,000 and 66,000 run hours in combination with Service Type A or C. It involves the complete replacement of the engine cylinder head and ignition coils, together with the check and replacement when necessary of the engine coolant heat exchanger, starter motor and catalyst.

1 Engine overhaul Level 3

This service interval is carried out at 44,000 run hours in combination with a Service Type B. It includes all the elements of Engine overhaul Level 2 plus a complete engine replacement with a factory reconditioned engine.

Bosch CE 19 NA, CE 70 NA and CE240 NA